Hi
I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources
When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior
Thanks for your help
Same issues but I just tried playing Spotify music directly to the Sonos after the issue started again and when in music mode, I get sound from the speakers!
So, something is definitely wonky here.
Nothing changed in my environment, either. Until I realized that the neighbor next door had installed a new wifi router that was interfering with all of the things I’d previously set up. Pervious to the neighbor issue, I had a microwave going bad that, when it ran, interrupted my kitchen’s ability to run any Sonos. Wifi and SonosNet don’t exist in a vacuum, unfortunately, and there are a lot of things completely out of your control that can affect them, and any radio signal. And those environments can change over time, not only by you adding things in your home, but those pesky outside influences.
But you know your environment better than I do. Since I’ve only got a limited amount of data, I thought sharing the possibility might be helpful. It’s up to you if you’re interested in following it.
Not sure if this is related, but last night I started experiencing a slight delay from by surround speakers (Play:1s bonded to an Arc). This was the first time I’ve ever encountered this issue since I’ve had this setup (since August 2020). I had to power cycle the Play:1s to fix it.
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I appreciate the advice but I’ve already done all of that and I highly doubt it’s an interference issue as nothing has changed in this environment for almost 2 years. The fact that multiple people here and on Reddit are having the issue only after the 14.6 update leads me to believe there is some bug introduced with the last update
Sure sounds like a potential duplicate IP address issue to me. Or possibly simple variable wifi interference, particularly in the 5GHz range, although it could be from somewhere else.
At the least, I’d unplug all Sonos devices from power, and reboot your router. Once the router comes back up, plug back in all Sonos devices, which will force them to both reload their own firmware, but request new IP addresses from your refreshed router. And then I’d be reading the linked FAQ.
If it continues, submit a diagnostic to Sonos, who will be able to look at the hard data in the diagnostic, something that us denizens of this board don’t have access to.
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and it just happened again ahaha
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Yesterday I removed my surrounds and subs from the system and re-added them. So far the issue hasn’t happened again. Will update again after some more time
I am also seeing this issue since the 14.6 update.
Arc + 2 Play 3s + Sub connected to tv and a Move that is in the group that looses sound after a few minutes. It comes back if I remove the Move and add it back to the group but it always goes away again. Sometimes it will get sound for a few seconds but it is completely out of sync. The other speakers may be loosing sound but they are less noticeable since they are surround and the Move is off by itself.
My tv is a Samsung Q90R and my Sonos is not connected by ethernet.
Also, we’ve got a thread going on at the Sonos Reddit here as well:
https://www.reddit.com/r/sonos/comments/ubqrdr/ever_since_146/
Same issues here, I’ve got Arc + play 3s + 2 subs - It’s happened 3x times in the last few days where the play 3s just are silent but in the app it shows that they are still connected. Also, my subs still work. The only way I can get them back is to either reset the router or unplug/plug the Arc. The Arc is hardwired and provides SonosNet for the other pieces.
One thing I’ve noticed is it seems to have happened when/after I play with my Xbox X which is on a different HDMI than my Apple TV. (LG C9) Never had issues in the past before 14.6.
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just happened again even with eARC off. If any Sonos people are reading this I managed to submit diagnostics while it happened. #287608970
Also experiencing this issue on 14.6.
Post-update I had to re-add all speakers for my surround setup, and now when I switch between devices I tend to lose my surrounds and sub (until I restart devices) - and lately now my volume’s are wonky. Like my sub isn’t hitting as hard when it’s working - and surround’s aren’t as present.
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just did some more testing and was able to reproduce the error on my Sony A9G with eARC on auto and passthrough on auto
I’ll be sticking with eARC off for now
Since I removed and added surround and sub again to the config, no more issues (but it was yesterday)
I’ll make some tests again tonight, we’ll see if it happens again
My TV is a Panasonic GZ1000, and I have although an HDFury Arcana (I’ll ask on their discord if the Arcana can be responsible)
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alright after some more troubleshooting I have some interesting findings.
my setup:
Sony A9G OLED with eARc
Exclusively watch everything through Apple TV 4K
Sonos Arc with 2 subs and play 1s as surrounds
I was able to consistently get the missing subs and surround error to occur whenever I changed from playing content in LPCM 5.1 to Stereo. Once that sequence of events happened I lost sub and surround audio until I power cycled the arc. When this happens in the app all the speakers still report as connected with no indication of a network issue. If i switch to different inputs or play music directly through the sonos app I still have no sub or surround audio
A work around that I have found that has to do with my TV. In the audio output settings of my Sony A9G there are 2 settings of note:
eArc mode: auto or off
passthrough mode: auto or off
with eArc auto and passthrough off: I can consistently reproduce the error
with eArc off and passthrough mode auto: I never get LPCM but I do correctly getting dolby digital plus for 2.0 and 5.1 as well as dolby atmos. with this set up I have so far not been able to reproduce the issue. I actually prefer this because I don’t care for the drop in volume when using LPCM
with eArc auto and passthrough mode auto: I did not extensively test this as I prefer the other method but initially it seemed to not reproduce the error
additionally I confirmed that while the error was not occurring I was able to submit diagnostics fine, but while the issue was occurring I got a generic error when trying to submit diagnostics. This leads me to believe that whatever error is occurring with the surrounds and subs also causes an issue with submitting diagnostics
this was definitely never an issue before the 14.6 update. It seems like something changed that no longer plays well with the default state of the Sony tv passthrough audio mode being off while it worked fine before. (could be Sony’s fault I don’t really know)
I’m happy with my work around but I’ll still be keeping an eye for any bug fixes
Certainly getting an error when attempting to submit indicates some sort of network issue.
But it’s not required before you call Sonos. Helpful, to be sure, but not required.
happens again just now. I got an error when trying to submit diagnostics
Maybe try to get all your Sonos products back online and attempt to get the diagnostic report submitted, if possible …and note it’s reference number.
Then the best thing to do is to chat/contact Sonos Support Staff via this LINK and see if anything can be gleaned from your report.
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happened again just now. I got an error when trying to submit diagnostics
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When it happens again run diagnostic and contact sonos support they will be able to see more information on your system
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Is wireless turned on the arc and is it showing wm:0 in about my system?
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My arc is wired to the router. No other speakers are wired. I tried unplugging to stop using sonosnet and it fixed it initially but eventually the issue returned
I went back to sonosnet so everything is wm:0
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Is your arc wired to the router and is any of the sonos wired?
What is it showing in about my system wm:0 or 1?
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Hi there I am also having this same issue since 14.6. Losing sub and surround audio even though in the app they show connected fine. Rebooting the arc is the only fix. I watch everything through Apple TV
Occured Again, and now, after rebooting the Arc, surround and sub worked for few seconds, and no sound again.
I ve checked ARP when rebooting the ARC :
I think this is the normal behavior when creating a surround configuration.
I then removed surrounds and sub from the Home theatre configuration and add them again. it’s now working.
If the problem go back, I’ll contact the Sonos support
thanks again
Thanks John for you input
I already have DHCP reservation for all Sonos Devices (and didn’t have any issue for years)
The issue occured again when trying to watch content on the Apple TV
I tried to reboot the ARC only, and retrieved my surround and sub.
i noticed that ARP resolution from my mac returns the Arc mac adress for all reserved IP (same mac for Arc, surround and sub IPs)
i’ll check IP and ARP next time it happens
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