Google Assistant is experiencing temporary issues today, the 20th of August '19. You may find that you are unable to initiate music playback. Upon trying, you will receive the following voice notification: ”I can’t do that here, but you can ask me to play it on one of your other devices”. You can view the status of any ongoing outages via our Status page.
We are currently investigating the issue and we will have it fixed as soon as possible.
We will update this thread once the outage is resolved. Many thanks for your patience and understanding!
(Resolved) Partial Outage - Google Assistant
Userlevel 7
+20
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This hasnt been working for me for 30 days now. Have been using alexa this last month, and tried today again.
still no luck
have tried to reset the sonos, relink spotify, use youtube music and amazon instead.
whenever i ask to play music it gives me error ”i cant help with that”, even when i start playing music from my phone on spotify, and then tell google to pause, it can’t.
alexa works flawless, but since i tried reseting everything in google assistant etc, i guess you are the problem here...
solve it!
still no luck
have tried to reset the sonos, relink spotify, use youtube music and amazon instead.
whenever i ask to play music it gives me error ”i cant help with that”, even when i start playing music from my phone on spotify, and then tell google to pause, it can’t.
alexa works flawless, but since i tried reseting everything in google assistant etc, i guess you are the problem here...
solve it!
Hi I am having this issue as of today as well. is there an outage] again?
Hi,
I'm in Belgium and I have exactly the same problem.
When I ask google to play Music on spotify , google say 'Sorry I can't do that'.
Can you help me ?
I'm in Belgium and I have exactly the same problem.
When I ask google to play Music on spotify , google say 'Sorry I can't do that'.
Can you help me ?
Userlevel 7
+20
Bought three One's about 2 yrs ago... 1 yr and 10 months after the purchase they finally 'deliver' on the 'voice assistant' promise that is mentioned on the box... Wonderful...
Well done Sonos, well done...
The outage referred to in this thread has since been resolved, so there's something else going on. Generally, our support teams do not give up on issues. You can reply to the email sent to you by the tech letting them know the issue remains and they should escalate your ticket, or give you further troubleshooting instructions. I wasn't able to find your case from your forum account.
Thanks for your reply. After finishing the call yesterday they promised me to send me a case number, but up to now I did not receive anything...
What do I need to supply to you so you’ll be able to locate my case?
Userlevel 7
+20
Bought three One's about 2 yrs ago... 1 yr and 10 months after the purchase they finally 'deliver' on the 'voice assistant' promise that is mentioned on the box... Wonderful...
Well done Sonos, well done...
Hi there,
The outage referred to in this thread has since been resolved, so there's something else going on. Generally, our support teams do not give up on issues. You can reply to the email sent to you by the tech letting them know the issue remains and they should escalate your ticket, or give you further troubleshooting instructions. I wasn't able to find your case from your forum account.
Yesterday 90 minutes of trial and error with customer care, no resolution, they have no idea why it is not working... My google devices just work fine, Sonos does not, so who is the problem here? :S
Bought three One's about 2 yrs ago... 1 yr and 10 months after the purchase they finally 'deliver' on the 'voice assistant' promise that is mentioned on the box... Wonderful...
Well done Sonos, well done...
Did not talk to customer care yet no, let me go do that indeed. Thanks for your remarks so far.
Have you spoken to your local Sonos Customer Care Team to confirm it is an issue in your country. I can only say it’s working fine here in the U.K. but it may pay to call/email the local customer care folk to have them confirm the issue, or maybe someone else from the Netherlands here in the community can say if it’s working (or not) for them.
Hope you get it sorted soon.
Yes, tried all that, even completely removing device from Sonos app, reinstalling GA and GH, nothing resolves this issue. It's really ONLY playing music through voice control. I can easily play Spotify using either the Spotify or Sonos app, that works. Also other voice commands (asking for weather etc) works... But THE service I want to use it for does not...
What I do know is that my other Google Home devices work flawlessly, so it's Sonos messing up here. Can't understand why they say something is resolved when it certainly IS NOT!!
I have for like 2000 euros in Sonos equipment at home, I expect a better service than what is being delivered here!
Perhaps the Google/Sonos sharing agreement token has been dropped?
Have you tried removing and reinstalling the Sonos Device/Skill in the GA/GH App (make sure all speakers disappear from the rooms before reinstalling) and then also re-install the Google assistant back to the required Sonos Rooms in the Sonos App? ... it’s worth trying to see if that will fix the issue.
Yes, Netherlands here, same issue, so it is definitely NOT resolved. I have had it working some weeks ago, but all of a sudden it stopped working, don't know when anymore.
What I do know is that my other Google Home devices work flawlessly, so it's Sonos messing up here. Can't understand why they say something is resolved when it certainly IS NOT!!
I have for like 2000 euros in Sonos equipment at home, I expect a better service than what is being delivered here!
Hi, still experiencing this despite following all tips in this thread. been happening for approx. two weeks now. wondering if anyone else is still experiencing this?
Since the board staff tends not to answer posts on weekends, may I suggest that you contact Sonos Support to discuss it, and find a resolution to the issue you're experiencing?
Both the Twitter and Facebook support folks are available 24/7.
Both the Twitter and Facebook support folks are available 24/7.
There os nothing resolved here. We (many comments, threads etc) have been unable to play Spotify through google assistant since it’s release. When will this issue be fixed - will it be fixed ever?
We are currently investigating the issue and we will have it fixed as soon as possible.
We will update this thread once the outage is resolved. Many thanks for your patience and understanding!Google Assistant is experiencing temporary issues today, the 20th of August '19. You may find that you are unable to initiate music playback. Upon trying, you will receive the following voice notification: ”I can’t do that here, but you can ask me to play it on one of your other devices”. You can view the status of any ongoing outages via our Status page.
We are currently investigating the issue and we will have it fixed as soon as possible.
We will update this thread once the outage is resolved. Many thanks for your patience and understanding!
Hi folks, the Google Assistant outage should be fully resolved. So if you are still having trouble, it's probably best to give us a call on the support lines and troubleshoot live with a technician. That way if there's a new outage developing we can get the needed details to investigate, or we can find what's happening on your system to help fix it. If the support lines are closed in your location, you can always message our team live 24/7 over Facebook or Twitter. Our contact details can be found here.
This is not resolved for me. The only change in the last 12 hours is google assistant is saying it “apologies” for nor being able to play music rather than saying “sorry”.
Userlevel 7
+26
Hi folks, the Google Assistant outage should be fully resolved. So if you are still having trouble, it's probably best to give us a call on the support lines and troubleshoot live with a technician. That way if there's a new outage developing we can get the needed details to investigate, or we can find what's happening on your system to help fix it. If the support lines are closed in your location, you can always message our team live 24/7 over Facebook or Twitter. Our contact details can be found here.
Userlevel 1
Same here. Very, very annoying. Any ideas?
I still get the answer "I can't do that here, but you can ask me to play this on one of your other devices" so apparently this problem doesn't resolve itself.
Everything has since been reset, restarted and installed, nothing helps.
Someone an idea / suggestion?
Everything has since been reset, restarted and installed, nothing helps.
Someone an idea / suggestion?
Done. Report number is 865873882. Thanks.
I tried all of that. Reset router, SONOS, disconnected the SONOS One from the system and reconnected. Removed the connection to Google Assistant and reconnected/reauthorised, removed the connection to Google Play Music and reconnected.
Submit a diagnostic then and reply here with the confirmation number so a technician can take a look.
Hi Smilja,
I tried all of that. Reset router, SONOS, disconnected the SONOS One from the system and reconnected. Removed the connection to Google Assistant and reconnected/reauthorised, removed the connection to Google Play Music and reconnected.
I tried all of that. Reset router, SONOS, disconnected the SONOS One from the system and reconnected. Removed the connection to Google Assistant and reconnected/reauthorised, removed the connection to Google Play Music and reconnected.
Restarting your router followed by the ONE didn't help? Remove Google Assistant from the room settings in the Sonos app and go through the authorization process again.
I'm in Australia and still seem to be having this issue. I have a SONOS One and Google Play Music. I can play music via the SONOS app and Google Assistant is working for the weather etc, so everything seems correct. However, I cannot use Google Assistant to request music. I get a variety of responses such as "Sorry, I can't help with that", "Sorry I don't know how to help with that yet, but am always learning", "Sorry, I'm not sure how to help". I assume the problem is as described above but is not yet fully resolved.
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