I have a Spotify Premium family plan and have multiple Spotify accounts linked to Sonos. I also have Google Assistant linked to each of those accounts and Voice Match set up. It all works fine except for my wife; every time she asks the Sonos speaker to play music, the speaker responds saying something like “got it, playing blah blah blah on Spotify” and then:
Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.
This does NOT occur with Google speakers in the home. When she asks the Sonos speaker “who am I” it tells her her name just fine, so I know Voice Match is working. And I can ask it myself to play music without a problem.
I’ve tried:
- factory reset speaker
- unlink and re-link Spotify from Sonos
- unlink the Sonos speaker from Google and re-link it
- remove Google and Sonos permissions from Spotify in the web UI and relinking everything
- doing all of the above but with an Android device instead of iOS
- checking to make sure there’s only one Google Home
- checking to make sure there were no old speakers present
Nothing seems to work. I can play using Spotify Connect or by using the Sonos app, both with her account.
SOLVED (for me at least).
CONTEXT: Same experience as most on the thread. Spotify Premium (Family Plan) + Google Assistant + Sonos = “Spotify Premium is unavailable...” despite the Spotify/Google Assistant combo working fine on non-Sonos smart speakers.
ASIDE: Sonos tech support offered no help. After 90 minutes on the phone, i was referred to the dreaded “Level 2 support” who is supposed to get back to me...agent tried but clearly got desperate (‘try resetting your network to reconnect to the cloud’)
STEPS TO FIX: Key for me was resetting all integrations within the Google HOME app. I stumbled across the following steps after hanging up with tech support and realizing that they were having me play around in the Google Assistant app but ignored the Google Home app.
- SONOS APP: Remove Google Assistant integration from all Sonos speakers
- GOOGLE HOME APP: Remove Sonos integration (Settings → Works with Google → Unlink Sonos)
- GOOGLE ASSISTANT APP: Unlinked Spotify (Account → Music)
- Close/force exit both Sonos & Google Home & Google Assistant
- Probably unnecessary, but my Google Apps sometimes don’t refresh immediately so I force close to make sure setting changes have taken hold
- GOOGLE HOME APP: Re-link Sonos (Settings → Works with Google → Link Sonos)
- GOOLGE ASSISTANT APP:
- Confirmed Sonos devices show up (Settings → Devices)
- Relinked Spotify (Settings → Music); linked a family member account, not the ‘main’ profile/account
- SONOS APP: Add Google Assistant individually for each speaker
Setup has been working ever since. Based on everything I did with the tech, the key appears to be resetting the integration in the Google Home app, as the tech ignored the Google Home app while we were troubleshooting.
Hope this helps; given other things in my home, i was ready to return the Sonos, I was so frustrated.
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