Help!
Google assistant works fine on my Sonos system for everything except music playback.
Assistant music playback works fine on all other devices in the house, just not Sonos.
Weather, general web enquiries all work fine, but here’s an example of the music problem:
”hey google, play Mumford and sons”
”Alright, playing Mumford and sons on YouTube music”
”sorry, I don’t know how to help with that”.
or
”hey google, play bbc radio 4 on tunein radio”
”ok, playing BBC radio 4 on tunein”
”sorry, I don’t know how to help with that yet”.
Already tried:
- Removing and re-adding assistant
- Removing and re-adding YouTube music
- powering off and on Sonos speakers
- powering off and on house router
Ok so I just got off the phone with Gavin from Sonos and all I needed to do was make sure I add 'on Google play music' when I voice command content to play. Strangely if I used an alternative Google account I didn't need to add that on. Didn't have any issues with the speaker not being available this evening whilst on the phone but it would seem that it's an intermittent network issue.
That doesn't solve it for me unfortunately.
Ok so I just got off the phone with Gavin from Sonos and all I needed to do was make sure I add 'on Google play music' when I voice command content to play. Strangely if I used an alternative Google account I didn't need to add that on. Didn't have any issues with the speaker not being available this evening whilst on the phone but it would seem that it's an intermittent network issue.
Doesn't solve for me unfortunately. Even when I specify 'on YouTube music' I get the same error..
It's been a month. I assume it'll never get fixed.
So since Tuesday and my call with Sonos support , the work around we sorted now doesn't work anymore , also using my wife's account doesn't work anymore. It's actually ridiculous. I've never known anything to work so badly as this system. I've made contact again via email. If I manage to fix it again I will post on here . Especially if anything new comes up.
I've had the exact same issue. When I first got my Beam and Sonos One it worked perfectly in August. 2 weeks later I am facing the exact same issue as everyone else is describing and my Sonos will no longer play from Google Music or Pandora via Google Assistant.
I'm happy Sonos is seemingly investigating this with Google but given that this issue seems to be rare I'm not confident it will be given much of a priority at Google.
I tried flying this up the flagpole with Google and they told me there is no support for Google Assistant only Google Home devices.
This sucks.... part of the reason I got Sonos One is so I could use voice commands instead of the App. Now I have to wait again.... I can't even change emails because my gmail account is the one paying for my Google Music.
Exactly, the account you want to use for assistant is always going to be the one also paying for Google Music. Really sucks.
I am suffering the same issue with my Sonos Beam, google assistant and Spotify... Hope to see if rectified shortly, Sonos!!!
I have the exact same issue as described. 😞 Hope they fix it soon!
yep, having the same issue here. For Google Music and TuneIn.
I start thinking that it's not just "a few Google email accounts" anymore...
I'm also affected by this, exactly as the OP is describing, with TuneIn and Spotify refusing to work on Sonos - they work fine with my regular GH units. Any news from Sonos or Google on this?
I'm having a similar issue for weeks now where I can't get it to play any Spotify premium content indicating my premium membership tier doesn't support it. Works fine on my google home speaker and any other assistant device.
I ran through the same actions as "glaciercat" with no resolution... Super frustrating. Sonos we deserve a response on this. There are like 5 other threads on your forums for this same issue so its fairly widespread.
Tried the following just as Glaciercat did. no Luck!
- Restart the Sonos app; restart the Spotify app
- Unplug/recycle power on Sonos One
- Restart my phone
- Reauthorize Spotify account under Sonos app under Settings>My Music Services
- Remove and reconnect Spotify account under Sonos>Settings>My Music Services
- Unlink Sonos One and Sonos account from my Google Home under "Device settings" and "Manage accounts"
- Unlink my Assistant from all devices under "Manage accounts" *this was a drastic measure
- Set Sonos One up through the Sonos app
- Select "Add Voice Assistant" through the Sonos app under Settings>Room Settings>gRoom Name]>Voice Services to set back up with Google Home/Assistant. Ensure it's configured to the right Home and Room - add Music Service(s)
Same issue here. Just stopped working. Now I can’t play Sonos via asking my Google Assitant (Hub) and being told it can’t do this yet. Awesome, Sonos can’t fix it - come on guys!
Same problem for me too with Spotify here in Sweden... 😕
