Google assistant works fine on my Sonos system for everything except music playback.
Assistant music playback works fine on all other devices in the house, just not Sonos.
Weather, general web enquiries all work fine, but here’s an example of the music problem:
”hey google, play Mumford and sons”
”Alright, playing Mumford and sons on YouTube music”
”sorry, I don’t know how to help with that”.
”hey google, play bbc radio 4 on tunein radio”
”ok, playing BBC radio 4 on tunein”
”sorry, I don’t know how to help with that yet”.
- Removing and re-adding assistant
- Removing and re-adding YouTube music
- powering off and on Sonos speakers
- powering off and on house router
Best answer by jack_vancouver
I was reviewing your case prior to our call tomorrow and it looks like you are one of a handful of customers suffering from a bug that is affecting specific accounts with Google Voice Assistant and Sonos.
The unfortunate news it that currently the only work around is to use a different gmail account to get Google Voice working on the system but we have opened up the bug with Google and are providing them information around the affected customers as we encounter them. I'm unsure of an ETA of the fix yet, but we will keep on top of this with them to ensure we obtain one because we know that using another Google account is not an ideal solution.
This means that there isn't anything we can really do for this with our call tomorrow, but I've added information from your ticket to our bug report and will keep your ticket in my court as we keep on this issue. Soon as I hear an update from the Google team, and if there is anything they want us to have our users try I'll reach back out to you.
Sonos Escalations Team