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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26424 Topics
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SoundogContributor I
posted in Components and Architectural
Long silence

Here’s the dilemma: I play music from my Mac; from YouTube, or the music app with my own music files loaded, or streaming from various sites, all using Airplay 2. I have 2 SL 1’s paired in ‘Living Room’. Also have a 5 in the kitchen I only use on occasion so I leave it out of the loop. I’ve no other Sonos equipment. Everything sounds very nice…..until I resume the music after I pause it to do whatever from around 2 min or longer. It then takes at least 15 sec or never for the 1’s to start playing again. The volume icon in the menu bar stays set to ‘living room’ unless I switch it to internal speakers. If I then switch it back to ‘living room’, no sound. I have to keep switching it back and forth, and then the 1’s finally decide to resume playing. Any ideas about why this long silence when using airplay from my Mac and how to prevent the problem? I’ve tried the line in option, same problem. Thanks.   

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S
3 years ago
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BunkMuffinContributor I
asked in Components and Architectural
Compatibility WiFi 6 (802.11ax) mode

Hi there.I recently upgraded my router to a Wifi 6 (no extender or mesh). I have3 x older Play 1s (2 as surrounds)1 x Soundbar3 x One SLsI have found that, using 2.4GHz wifi, the 3 One SLs (i.e. newer hardware) work just fine however the older hardware cannot be seen on the networkUNLESS I turn off Wifi 6 mode and go into a compatibility mode… Then everything is fine. As a workaround, my house is Cat 5 wired (and a couple of units are placed to enable connection directly to an ethernet port. I therefore connected the Playbar to try and create a hard wired configuration… It seemed that this didn’t work either, with an inability for anything to be seen / configured by the iOS app…My questions are therefore:1. Am I right to assume the Play 1’s and Playbar will not work with Wifi 6?2. Because wireless router remained on whilst trying to config in wired mode, has this prevented a wired mode setup working?3. What is the range of using SonosNet (i.e. wired mode) vs WiFi?(and finally) 4. Would

41
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3 years ago
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skyriverContributor I
asked in Components and Architectural
Dropouts while listening to music.

Hi, I'm experiencing frequent drop outs while listening to music. They are usually short (2-5 seconds). Music basically stops playing on all of the speakers in my living room at the same time, and restarts on all speakers together. My setup is Playbar and Sub next to each other at the front of the living room, and two Sonos Ones at the back. Playbar is wired to a Wifi router which also sits at the front of the room, around 4-5m away from Playbar and Sub. There are also two Symfonisk lamps in the bedroom and Boost in between Living Room and Bedroom. None of the Sonos devices connect to my home Wifi, they are all on SonosNet, channel 11. Speakers and the controllers have been updated to S2. For this test I was playing music only in the Living Room. The "SONOS_IP_ADDRESS:1400/support/review" diagnostics page confirms that the Playbar uses channel 11 and also channel 48 to communicate with the Sub and Ones: Mode: INFRA (sonosnet) Operating on channel 2462 Home channel is 2462 HT Channel

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H
3 years ago
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GOmusicContributor I
asked in Components and Architectural
Sonance ceiling speaker distortion

i bought 6 sonance ceiling speakers.  installed them in the living/Dining room with a the sonos AMP.  When a play songs with certain frequency i hear vibrating distortion.   Here is my findingsI tested all 6 speakers on the same line and song so that i have a common test.  The results were as follows3/6 speakers had the vibrating distortion very prevalent2/6 the sound was there but not as bad1 had the best quality.Obviously the quality of these speakers is not the same. I opened a case with SONOS and waiting for their response.   I also recorded the sound so that you can hear the distortionNo happy at all. Has anyone else experience this issue 

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Airgetlam
3 years ago
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lanceravenContributor I
asked in Components and Architectural
Will Sonos One get damaged if it suddenly plays at max volume?

I tried to play music through airplay on my Sonos One and Sonos One SL stereo pair. The problem was the music suddenly started at maximum volume. I stopped the music after about 3-4 seconds. My concern is why this issue occurred and if my speakers were damaged as a result. Thanks.

1
N
3 years ago
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Souzy78180Avid Contributor I
posted in Home theater
Sonos Arc sound metallic.

Dear All, i got a problem with my Sonos arc.the voice sound metallic with pscht pscht effect, very uncomfortable for the ears especially when streaming on Netflix. i did re tune but nothing change anyone got this issues? thank you

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Paul A
3 years ago
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Sb_gbContributor I
asked in Home theater
Sonos Arc randomly power cycles.

HiI’ve had a Sonos Arc since they first came out in June, but have had repeated audio cut out issues with it in the past few months with my Samsung Frame 2020 TV. Those issues have been widely reported in these forums already. I’m living with lack of Atmos in the hopes that Sonos and Samsung will eventually resolve this… What I am seeing now though is different and I’ve not found any related questions. My Arc seems to randomly decide to power cycle entirely - audio cuts out, and the lights come on as if it is restarting from being unplugged and plugged in again. I’m at a loss as to what could cause this. It will happen regardless of whether there is audio playing.  Have checked all of the cables, changed power sockets, and left everything off for a bit. Nothing helps with this randomly occurring issue. I took the liberty of submitting a diagnostics report (number 1456821504).  Has anyone else experienced similar issues?

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Paul A
3 years ago
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St3nenContributor I
asked in Components and Architectural
Sonos Playbar not showing up in Sonos 2

I’ve followed the instructions for doing a factory reset on the playbar. In the end of the setup the message is shown. however it never shows up. How do I make it work?

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Mark P
3 years ago
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bejasoContributor I
asked in Home theater
My wireless network cannot support surrounds

Hi FolksAfter posting last week about the issue I have with my wireless network not supporting surrounds I tried as suggested resting my router and connecting the beam to the router with an Ethernet cable an it hasn’t worked and the router is too far away for the Beam to be permanently wired. I have also restored factory settings and reconnected the 3 speakers and the message still appears. Does anyone have any other suggestion or am I being forced to buy the Sonos Boost which I assume would fix the issue ?Thanks in advance for your help 

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B
3 years ago
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GeorgesBoussingaultContributor I
asked in Components and Architectural
Sonos Play 5/Turn Table

Hi,I consider buying a Sonos turntable and connect it to a Play 5 speaker (paired to another Sonos Play 5 speaker + Sub Gen 3).One question though….If the turntable is connected to these two paired 5 Speakers, will these speakers still be able to play music form other sources ?RegardsGeorges`

1
J
3 years ago
1
1anContributor I
posted in Home theater
Connecting Sonos Beam to a DLP projector

I dont seem to be able to get sound out of my Beam when I connect it to either my Blu Ray player or directly to my BenQ TK800 m projector.  Is there an ‘idiots guide’ as not particularly technical!  Both are new and I was expecting to be able to ‘plug and play’ but having read various posts I now realise it is more complicated than I thought.  Thanks in anticipation for any help provided. 

2
1
3 years ago
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Darren MillerContributor I
asked in Home theater
Inverse of Amp? Use both Beam and dumb speakers for TV audio?

I just bought a house that has existing in-ceiling dumb speakers, and I have a Beam. What I don’t have is $650 for an Amp (I just bought a damn house, I have negative money!). I don’t really need to connect the in-ceiling speakers to my Sonos system; is there a cheaper alternative that allows me to use the beam and the dumb speakers together just for TV audio?

2
Airgetlam
3 years ago
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Andy1856Contributor I
asked in Components and Architectural
Problems with WiFi (? or what?)

Hello,Today I started to have a problems with my Sonos system.I have 2xOne, 1xOne SL and Beam. I don’t know how it was happend but I lost all my configuration.So, I did factory reset in all devices. Reinstall Sonos app on Android and iOS.And I just can’t connect all my devices. I can connect one of them and that’s it. When I’m trying to connect next device the message “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Sonos One. Please try again later” is displayed.My ID 129241624I think I need some helpRegards 

11
Airgetlam
3 years ago
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PeeWee1950Contributor I
asked in Components and Architectural
My Sonos One shows "thumbnail" artwork other than relevant to the track playing

I use my Sonos One to play mp3, wav, wma tracks ripped to the C: on my laptop. For some reason, many of the tracks display incorrect artwork when playing. For example I am looking at Karen and Richard Carpenter whilst listening to Mark Knopfler.Any suggestions please?Thanks,PeeWee

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Airgetlam
3 years ago
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Dt1016Contributor I
posted in Components and Architectural
Sonos turns speakers on randomly and at high volume

I use Sonos Amp for my out door patio and Spotify for my music. This is the 5th time that they have randomly turned on and at high volumes. Most of the time it seems to happen late at night. One time it was so loud that the cops came to my door! The song and play list that came on last night was a play list that a friend shared with me through Spotify.It happened last night and I did run a diagnostic report. Any help is greatly appreciated.

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Airgetlam
3 years ago
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RonioContributor I
asked in Components and Architectural
Random Sonos playlist songs cut out after 30 seconds but not when playing from Deezer list

When playing music from my SONOS playlist it will often skip a song after 30 sec… if i go back to that song it will skip it again after 30 sec.. yet if i play the same track through apple or deezer the song will play completely through without a hitch…   

1
Rowena B.
3 years ago
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cbryan98Contributor I
asked in Components and Architectural
Where's my old Sonos since the last update??

I don’t even know where to start.  It started with the Beam not showing up on my system.  I’d unplug and plug it back in and it would be ok for a few hours, then gone again.  Had to do a factory re-set and re-add to the system.  Then went the Play:3, fixed by unplugging and plugging back in.  Then the paired Play 5’s, which took nearly 2 hours to get re-added after several failed attemtps.  Now, my Arc/Play1s/Sub in the home theater are gone and the 5s are gone again.  I’m at a loss.  I’ve done a factory reset on almost everything.  I’ve re-booted the router several times.  This all started after the last Sonos update.  Any ideas?  

2
C
3 years ago
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HPMContributor I
asked in Components and Architectural
Move does not connect via WiFi or BT

Tried to travel with my Move (that's the idea of this product, right? ) But the Bluetooth stopped connecting to my Mac (worked fine at home), and I spent over an hour on the phone with SONOS tech people to reset my Move. BUT..to reset, you have to connect via cell phone with the local network, and reinstall. Everything goes great until it repeatedly reports that Sonos can't connect with the network...even though every other device we have connects just fine with the network (2 Macs, 3 phones, 2 iPads). And...notwithstanding statements on support site, the Bluetooth will not work. I find it amazing  that a product that is supposed to be a quality traveling speaker turns into useless dead weight in my bag.BTW, I've tried all of the troubleshooting at least twice on two different networks. I read that there is an update to download, but how can I do that if it won't connect to the network?I'd appreciate someone from Sonos reaching out to me. But please do not tell me to try any of the tro

1
Rowena B.
3 years ago
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WillRitchContributor I
posted in Components and Architectural
System disappears

I have 13 Sonos devices.  Three hard hardwired to a router/switch--a Port, a Boost and a One. I have assigned fixed IP addresses to every device and rebooted them. When everything is working, I can see all the devices are on Sonosnet (WM 0) except the Move.  When I go to a browser and open up the network matrix the signal looks pretty good for all the units. Periodically the entire system, except the Move, will disappear.  It just happened today and I submitted a diagnostic report--159866136It seems as though the only thing that works to bring it all back online is to remove the Ethernet connections and power cycle those three units. I just tried that and now everything is back on line--but on wifi not Sonosnet (WM: 1).  Of course, removing the ethernet connections may have nothing to do with them coming back online--that might just happen randomly.  I submitted a second diagnostic report after everything came back online. 1152772757 

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W
3 years ago
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bubby4113Avid Contributor I
asked in Home theater
TV Surround Sound Question - Beam/Sonance in Wall

Hi all - Drawing a blank on this. I have a large Sonos setup and am finishing a kitchen reno with wired sonance speakers. I wired two in ceiling and two in wall. They have separate amps in my comm center so I could separate the zones. I was planning to use the two in wall as surround for my Den TV. That TV will be connected to a Beam. This is obviously separate from my Comm Center.  Can I use the in-wall as surround, even though the TV isn’t plugged into an amp? I will also have a Sub set up with it. The In-Wall are running off a newer generation amp. Should I have run an HDMI cord to my comm center when the floors were open (too late now)?  

4
G
3 years ago
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Dave L.Contributor I
posted in Components and Architectural
Soundbar Volume not working using Apple TV remote

 I am having issues with the up/down volume on my Apple tv remote while connected through my Sonos sound bar.  For some reason when the sound bar is connected the volume on the Apple remote will not control the volume ALTHOUGH when I disconnect the sound bar (from the tv) the apple tv remote works and sound bar is disconnected.  Any ideas why remote will not work with the sound bar?  

3
G
3 years ago
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IainECContributor I
posted in Components and Architectural
Just added a second Play 5. Connection is a problem

Hi, I’ve just added a seconr (second hand) Play 5 to my system. I’m having problems connecting so tried ethernet to router option. I get no green connection lights showing on the ethernet port. Does this mean there’s a hardware issue? ThanksIain

3
Airgetlam
3 years ago
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gm111Contributor I
posted in Controllers and Music services
Sonos search doesn't work on Amazon

Sonos searching for the Amazonservice doesnt work at all, get no results. Works fine on Spotify but then I have the ads. This has not worked since Day 1

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G
3 years ago
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dewbertdcContributor I
asked in Advanced setups
Sonos Move - Dynamic VLAN Assignment

Hi Sonos Community,I recently set up dynamic VLAN assignments based on MAC address using RADIUS on my UniFi WiFi system.  Every device (even the cheap IoT stuff!) I have works just fine with this, except my Sonos Move.  My understanding is that the VLAN assignment happens at the WAP, so the Move would just see my network as a regular old WPA2-secured network.  Am I missing something? I’d prefer not to have a second SSID set up just for my Sonos Move.Thanks!

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Rowena B.
3 years ago
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Maritimer555Trending Lyricist I
posted in Components and Architectural
Please help interpret my Network Matrix report

I have been having problems the last 6-8 months with staying connected when first starting up Sonos.I pitched a detailed question another forum which i’ll paste below. I have since learned how to run the reports that produce the Network Matrix diagram. I’ll also paste that below. I’m hoping some of you might explain why 2 of my speakers are white.The orange and RED I assume are bad. My description pasted below does not note that the ISP router was placed right next to the house electrical panel.  i also tested my wifi near all my speakers and am getting 50-70 mbps download speeds  I have 5 Sonos speakers and a Sonos Connect (see details below). I love it.I primarily stream Spotify music thru the system via WIFI only. I do not use the Sonos wired (sonosnet).I use an iPad and iPhone 8 to access S2 and Spotify.My issue is with Sonos cutting out when I switch from as example my daily playlist one tor 2. It may continue to play song 1 and then slowly merge to song 2 with fits along the way.

5
M
3 years ago
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