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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26422 Topics
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john kallasAvid Contributor I
posted in Controllers and Music services
Uploaded tracks not playing on YouTube Music

I am on the free tier and I had 1000 uploaded tracks on GM but now the only folders I see are Playlists, Artists and Albums.  No category of just ‘Songs’ like on the app which works perfectly.  This sucks.

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J
3 years ago
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HILLBELEYContributor II
asked in Components and Architectural
Skipping back on Radioplayer diagnostic 573682643

I am getting SONOS repeating (skipping back) on Radioplayer: diagnostic 573682643. 

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Annazel S
3 years ago
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clintpupAvid Contributor I
posted in Components and Architectural
So confused about sound drops

Ok, so I wanted to set up my existing Play 1s to work with a CD player and a record player so I got a ZP80, an RCA switch, and a phono pre-amp. Good enough. However, the sound stopped coming from the CD player periodically (no rhyme or reason) and now I am not getting any sound from the CD player, whatsoever. The CD player is working according to the display (I can see the track progressing) but no sound. And I have no trouble at all with streaming or record playback, so that is odd. Seriously considering going back to old-fashioned speaker if I can’t get this to work. Can somebody throw me a bone? Thanks!

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C
3 years ago
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justy dustyAvid Contributor I
posted in Controllers and Music services
Mixcloud skips tracks

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602 can someone please help?

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M
3 years ago
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SancezzioEnthusiast I
posted in Components and Architectural
Last.fm Scrobbling

Hello,I purchased a Move this week.I have set up Last.fm scrobbling as per this page:https://support.sonos.com/s/article/803?language=en_USMy Spotify account was already connected to my last.fm account. Now when I play songs through the Sonos app, the tracks are scrobbled twice (duplicate scrobbles). They only appear as one scrobble until I use Spotify on another device (for example my phone speaker or Xbox) at which point the duplicates appear.If I start the Spotify app and "cast" to the Sonos speaker, the scrobbles only appear once I stop casting and play a song in Spotify away from Sonos systems (for example my phone speaker or Xbox). These are not duplicates.I have seen others posting about this issue however I was wondering if anybody had a way around this behaviour since neither options above are ideal. Many thanks for any help!

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S
3 years ago
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DSMinCostaRicaContributor I
asked in Controllers and Music services
Why is my Sonos repeating songs all the time?

I have two x Sonos One devices.  Everything was fine until songs started repeating.  Or, sometimes we skip songs.  Why?  All devices and apps are updated.  I am using the Sonos Spotify app.  If I use Spotify directly but then try to play through the Sonos, which has always been a fight, nothing happens: the song shows as playing but literally nothing else happens. 

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D
3 years ago
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PipinContributor I
posted in Components and Architectural
Sound Bar

My sound bar has stopped working overnight ! No power, I took power cable out and put it back in and it sparked inside the bar!  

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Stanley_4
3 years ago
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RoaddawgContributor I
posted in Advanced setups
Seperate room setup

I have the Sonos Arc, sub gen 3 and 2 surrounds Ones that I use for TV and music. Works great. Could I hook up 2 additional One Sls in a different room that won’t play the TV sound with the other components but will play my music with the other components? Basically When I watch TV I don’t want the 2 extra speakers that’ll be in a different room to output speaker sound. But when I play music I want them all to work together. Thanx

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G
3 years ago
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EstiveeContributor I
posted in Controllers and Music services
Dubble scrobbling when using Spotify

Ok so it seems that Sonos doesn’t really care about this issue since I find post about this from like 3 years ago.But another issue with Scrobbling with your Spotify account is that if you use the Last.fm Scrobble feature on Sonos when you start playing something through Spotify on any other device the last 50 songs you played gets Scrobbled again.I understand why this is happening but no one is doing anything about it. Let me try and explain what I think is happening. When you Scrobble through Sonos it sends every Scrobble directly to Last.fm after you have listened to a song. This is great and makes so that you can Scrobble “in real time” if you update the Last.fm page.But when you start listening through Spotify it sends the last 50 cached songs to Last.fm as well since playing through Sonos almost counts as if you are playing offline. Therefor you get another set of the last 50 songs you played through your Sonos system with Spotify. There has to be something either Spotify or Sono

2
S
3 years ago
2
2bad4uContributor I
asked in Advanced setups
Stereo pair and balancing them

I have 2 speakers: one SL and one. These are surround speakers with my Beam and Sub. This is my home cinema audio when listening TV. Is-it possible to have these 2 speakers in a stereo pair only when listening the music? Is-it possible to balance one of these speakers?Is-it possible to listen music only with the Sub and the 2 speakers in stereo without the Beam? I have the S2 app and there is no way to balance the left or the right speaker nor any indication that they are paired in stereo. All of my speakers and Sub are  attached to the Beam within the same room name.   

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G
3 years ago
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KissmystarsContributor I
asked in Advanced setups
Beam won't stay connected to system

I set up my beam last in my system and initially I could play music by through the Ones in the kitchen and bedroom as one system. Now I can hear the tv through the beam, however it is no longer a speaker I can group or see as apart of my system.

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G
3 years ago
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Satcho67Contributor I
asked in Components and Architectural
Sub not doing anything

My sub disappeared from my system so I switch it off and back in and it connected right away but the sub, although connected, isn’t working. I tried switching it off and on and disconnecting then reconnecting it but still, the play bar works fine but sounds crap without the sub

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G
3 years ago
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Tmhall0Contributor I
asked in Components and Architectural
Sonos One Touch Controls not working

I have read through the feed and I’m having the same issue several other customers are having. The light on top of the ONE is sometimes orange, flashing white or solid green. I followed the steps in the forum to unplug and follow steps to rebooting. This was because the room was lost in the app. Followed the steps, but it quickly pulled the room back in. The function in the app is working now for the room, but the touch controls are not. I check setting and touch controls are turned on. Can’t seem to fix through trouble shooting. Ran diagnostics and reference number is 679145558. Can someone support this fix?

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Simon B
3 years ago
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richf2021Contributor I
posted in Controllers and Music services
Sonos no longer remembering chapter location while listening to audible audio book

Hi, SONOS 2 APP (12.2.2) on MAC (Big Sur 11.1) has stopped remembering chapter location in audible (.co.uk) audio books, returns to beginning of book every time the book is un-paused.  It used to work fine, not entirely sure when it started to behave like this, but probably in the last two weeks. RegardsRich

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Simon B
3 years ago
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Birko1Contributor I
posted in Components and Architectural
Can't install Symfonisk

Hey there.  i have the latest Sonos App (12.2.4) but everytime I want to add my new Symfonisk to the system the app recognises the new device but tells me that I need to update my app. When I click the link it brings me to the App Store to just open the app because I already have the latest version. Somebody with similar problems ?  

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J
3 years ago
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RhoContributor I
asked in Home theater
Play 1 is connected but has no sound?

I have a pair of Play 1 speakers - part of a surround system.  All of the speakers in my house are connected (every room of the house) and are showing up on my app but one of my Play 1 speakers no longer has sound?  The pause and volume level buttons work on the system but no sound from the speaker.  was working fine last week?

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Mark P
3 years ago
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BrinAvid Contributor I
posted in Components and Architectural
Connection problems

Almost daily I have to reboot my router so it recognises Sonos particularly on my phone. It sometimes happens on my PC but not as regularly.It often stalls but corrects itself when I close and restart the internet connection.Recently had a new router and improved internet connection.Carried out the usual ethernet checks.Had this problem on and off for a couple of years. Deleted and reinstalled the app numerous times.Anyone any idea why this may be? 

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J
3 years ago
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StonkupContributor I
asked in Home theater
Sonos Arc and Amp setup for TV and music

Hi,I am building my new house and planning to get inceiling Sonos speakers (2) with Sonos arc.later buy a Sonos arc and woofer and setup a 5.1 surround sound .  the arc needs to be connected to tv hdmi and arc will connect to amp through wifi.this setup works for tv surround sound .  however if I want to listen to audio only , Spotify or Apple Music ,will the above setup works with arc powered off and music coming off the 2 ceiling speakers ?? Thanks,Ram

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G
3 years ago
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Wouterp83Contributor I
asked in Speakers
Connection in China and slow customer support

Hi,I have my Sonos 1, 5 and Move, I`m trying to connect them on my router in China, and nothing is working. I have been trying for about 3 hours, nothing is possible…I send an email to the customer support, but that will take 7 days to be answered…. That`s no help either.… Pretty furstrating.Anyone with these issues and knowing what I need to do (resetting to factory settings,… I tried -I believe- everything already).Thanks in advance,Wouter

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W
3 years ago
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DelauzunContributor I
posted in Components and Architectural
Sonos Connect - Keeps reseting

Hi all - I have recently added Sonos Connect to my sonos setup so I could play my old vinyl collection (it’s about 2 months old purchased direct from Sonos) . It worked well at first but then started skipping a bit, now it has got consistently worse and now barely works at all.The white light on the Connect regularly starts flashing at random cutting off any audio feed. I think this means it is resetting. I have tried the following to no result:Factory reset of Sono Connect Hardwired to modem/router Switched on audio compressionAny suggestions welcome as I’m really confused.

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D
3 years ago
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PehejeAvid Contributor III
asked in Components and Architectural
1 of 5 Sonos speakers suddenly stopped working

Hi,I have 5 Sonos products.I recently went from SonosNet to Wifi and everything has been working fine for about two weeks.Suddenly one of my speakers stopped working, a Sonos One with Microphone. I tried moving it around the apartment, and now it is the one closest to the router.The other 4 speakers works perfectly still, even farther away from router.When trying to get it to play music Sonos app says "Unable to connect to Sonos product".Sometimes I can get it playing for like a small period of time, but suddenly it stops playing.Submitted a diagnostic 2075424226.Right now no information is showing up in the app, but through the router I can see the MAC-address of the problematic Sonos One is 78:28:CA:B1:F1:C6.I did try to factory reset this single speaker, by holding the back button when powering up, blinking white and orange and setting it up through the app, works briefly but then fails to play music. Thinkin about switching back to SonosNet to see if it works, but really wanted to

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Rowena B.
3 years ago
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Mark SampsonContributor I
asked in Home theater
Set up - TV , Sonos bar ,Sonos bass , 2 x Sonos 1’s , a project deck and Sonos 5

Hi Guys , I have a number of Sonos products and was looking for advice on how best to set up them together. In my living room I have my TV a connected to a sound bar , a Sonos bass and two Sonos 1. I got a project deck (without Bluetooth) and I need to connect it to the system. I do have a Sonos 5 V2 which I can connect to the deck. So that means in the living room I have a play bar , a bass , two Sonos 1’s and now a Sonos 5. Can you please advice what is the way to set this up. also any advice as to where to put each speaker in the room will be very helpful 

3
G
3 years ago
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Sue KContributor I
asked in Components and Architectural
Symfonisk not connecting to WiFi or ethernet

I changed my router & wifi this summer & haven’t been able to get my speaker to connect since then.  I did a factory reset.  I heard chimes, unpugged, replugged.  Still Sonos couldn’t find the device.  I deleted & reinstalled the sonos app on my iphone 8.  I did another factory reset.  I’ve watch youtube vides, read lots of other people’s complaints about the same… The system on the sonos app is grayed out….Here’s the real problem.  I’m 67 years old.  There’s not a lot of time left on my clock & spending 2 hours today trying to solve the problem like a grown up is just wasted time I don’t have.  I have an ORBI router & a netgear 5 port switch because the ORBI doesn’t have room for extra ethernet cables.  I’m not an IT person but I’m not fully demented yet but stuff like this doesn’t help.  Can anyone help this old lady out with some simple instructions?

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Airgetlam
3 years ago
J
jonryshContributor I
asked in Components and Architectural
How to play a password protected stream?

I subscribe to KQED radio’s “Pledge Free Stream”.  KQED emails me a very long URL, which (presumably) contains an embedded password; this plays perfectly in my Firefox browser.  Sonos (controlled by Noson, a control program under Linux similar to the Windows App) refuses to play the stream; the play arrow flashes repeatedly but nothing else happens.  How can I play the stream, or any password protected stream?

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Rowena B.
3 years ago
A
ARo77Contributor I
posted in Controllers and Music services
My Sonos app and my Stitcher app stopped syncing. Any ideas on how to fix?

Recently, my Sonos app and Stitcher app aren’t speaking to each other.  So if I add or remove a show to follow, that doesn’t get updated in Sonos.  This is my main use of the Sonos product so I’d love to find a solution.  Thanks! 

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S
3 years ago
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