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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26083 Topics
nleeder
nleederContributor I
asked in Controllers and Music services
Paired Sonos One not connecting to AirPlay

Hello - I have a Sonos One and a Sonos One SL paired in my kitchen and I would like to use them with Apple Airplay.  Apple Airplay seems them, but has never been able to connect - return error message “AirPlay - Unable to connect to “Kitchen””.Everything seems up to date, so I stuck for a solution 

5
Paul A
3 years ago
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muboqefoContributor I
asked in Components and Architectural
Speaker drops

While listening to music, one of my surround sound (Sonos One) drops. It’s as if it goes to sleep. I can pause playback and immediately unpause, and the speaker comes back to life. The problem seems to be isolated to one speaker and only while playing music. This doesn’t happen with tv or tv streaming. Any suggestions?

1
G
3 years ago
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MusicFan12Contributor I
asked in Home theater
Sonos Beam how to turn off assiant voice?

Hi,How do I turn off the voice translation on Sonos Beam? It’s not coming from Alexa.Everytime I change to a new app on my tv Beam would literally tell me what the remote doing. And if I go into Netflix it would speak all the text and movie descriptions….it’s really annoying. How do I turn it off? Thanks. 

1
G
3 years ago
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CrazyDiamond777Contributor I
posted in Controllers and Music services
AirPlay?

Simple issue, I hope. My iPhone cannot see my Sonos speakers anymore via Airplay. Just updated to the latest iOS, but so did the rest of my family and they're not having the same issue. Worked forever. Doesn’t now.

2
C
3 years ago
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Mcoliver88Contributor I
asked in Home theater
Sonos setup keep losing connection

Hi All,I am having issues with my Sonos system and to be honest I have tried everything I can think off. This is my last Hope before I stick it all on eBay. So I have a Sonos Beam and two Sonos play ones( 2nd gen) in my living room. The two play ones act as surrounds for the beam. However every single day after approx 6 hours, the Sonos system complains it has no internet connection (via google assistant), when it complains the two play ones drop all sound and do nothing. However the beam still works but can’t voice control it. The system, is connected wirelessly via a WiFi 6 router, using DHCP and IP address reservation. When the sonos  complains it has no internet connection, I can see in my router the Sonos system is connected and has been given the right IP address. All other devices in my network can access the internet fine.  in the Sonos app, it tells me that the two play ones (LS + RS) are not configured. The app even tells me the Sonos is connected to the wireless network.  To

2
N
3 years ago
S
squallContributor I
asked in Controllers and Music services
Can't connect error message when try to play from Music Library on MacBook PRO w/ Big Sur

When I try to play music from my music library I get the “unable to play because computer can’t find the server message.”  And the pathway to the specific song - which Sonos can’t find - is the pathway from my old computer that I got rid of about 18 months ago.  I was able to play music from my library until recently - I cannot remember if the change happened after I upgraded to Big Sur or not.  Any advice?Facts:  My Music Library is on my Mac.  I have removed the old music folder in the Sonos settings which had been carried over from before the upgrade and have installed the new music folder.  I have also uninstalled the Sonos controller - S1 since i have an old speaker - and reinstalled it to see if that would shake things up.  Again, even though I have installed my new music folder for some reason Sonos still searches for the old pathway when I click on a song.  There is no firewall on.  File Sharing is not checked.   And I access the Sonos speaker over wireless but not my library. 

3
S
3 years ago
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DoogieM3Contributor I
posted in Components and Architectural
Sonos dropping WiFi connection, since Beam added

I have three Sonos One’s and a Play 1 on my system and have recently added a Beam connected via HDMI ARC to my LG TV. Strangely I can’t get the microphone to work on the Beam, the light won’t come on even when the button is pressed, This isn’t the main problem though. All of the Sonos units keep losing connection to the wifi. My house is not huge, a 2 bed end terrace, and I have a 38mb/s Wi-fi although typically it’s speed testing at 30mb/s so may need a call to my broadband provider too. I have switched to my previous router and the problems still exist. Sometimes it just reconnects itself automatically but often it will be playing a radio station for example and then it drops the connection, Opening up the Sonos App shows that the system is not found.   Is this likely to be a Wi-fi issue or a problem with Sonos? Any ideas?

3
J
3 years ago
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loskingsContributor I
asked in Components and Architectural
Sonos repeats Spotify tracks on its own

HiSince a few days back my Sonos system has started to occasionally repeat the last played song on its own, both playlist and album tracks. Quite annoying and isn’t always occurring it seems. I’ve read some old posts dating back a few years but no other posts in recent time.Have a look please, diagnose number 1515669413/LK

3
Mark P
3 years ago
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CRAIG7562Contributor I
asked in Components and Architectural
Speaker only works with ethernet

One of my speakers stopped working and will now only work if directly connected to router. Light is still white. I have reset it several times. 

1
Mark P
3 years ago
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wumboContributor I
asked in Controllers and Music services
Trouble using Airplay from MacBook Pro

I just got my Sonos Beam set up and it’s been playing music great from my iPhone, iPad, and just from the Sonos itself after setting up a voice assistant. However, I’ve run into a problem with my 2016 MacBook Pro. Whenever I Airplay computer audio to the Beam, it looks like everything is working correctly: the Sonos app even displays the correct Youtube video name. But there is no sound coming out of the speaker itself.I wanted to listen to songs on YouTube using Airplay from my computer. Any idea why this might not be working? I’ve tried the standard troubleshooting process (restarting the speaker, computer, and router) But so far still nothing. Any help would be appreciated

5
Annazel S
3 years ago
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Bill KentContributor II
asked in Home theater
Help Needed: Trueplay with large oddly shaped basement

Hi All,I likely have the worst acoustic space known to man.  My Sonos Arc SL is mounted on the edge of an entertainment center, roughly 26 inches up from the floor.  It sits a good 14 inches from the wall.  Please see pictures of my room but here are the rough dimensions. Room is probably 50 feet long (from Sonos, straight out to the far wall).There are several posts throughout the room.  The room width is roughly 30 feet.My chairs are probably 8 feet from the Sonos and are directly in front of it.  I have Sofa’s on each side but they are not the primary sitting area.Ceiling is roughly 9 feet.Standing in front of hte Sonos, the right side is open another 14 feet until the wall.Here are my questions:How should I run the second part of the true play calibration?  Just around my sitting area or try to go to all edges of the wall on the ends of the basement? Per the Peter Pee video, should I angle my Arc soundbar a bit to get better ATMOS. Any other recommendations? My music (Tidal HD) sou

2
B
3 years ago
O
opnwyd4meContributor I
asked in Home theater
5.1 home theatre

Sonos arc with sonos sub with in ceiling sonos rear speakers  the question is is this sufficient with one sonos amp and second part question if I add front in wall speakers would this be unnecessary and if added all still on one amp to get tru 5.1 sound or better then with two sonos amps 

5
O
3 years ago
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ncc1515Contributor I
asked in Components and Architectural
Sonos MOVE won't connect to network AND won't enter bluetooth mode

Sonos Move, new last Christmas, has always been a problem:  When initially set up, would be visible to some android controllers but not others.  Even when all are connected to same wifi network and/or same wifi network AP/ssid. ONLY the Desktop app tells me to register the product.  Upon initial install and some subsequent factory reset operations, android app doesn’t ask me to register the ‘new product’.  This is very frustrating when you forget you have to register the Move on the desktop PC. On most attempts to ‘find missing product’ or ‘install new product’, the operation fails, telling me there’s a problem connecting to the network that all devices are connected to.  On SOME attempts to ‘find missing’ or ‘install new’, android app suggests using bluetooth, and that has worked ONE time, but the Move is still not visible/controllable by all controllers. NOW, the Move will not enter bluetooth mode and fails on every attempt to ‘find missing’ or ‘install new’, and yet, system info sho

14
V
3 years ago
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AshwellContributor I
asked in Components and Architectural
Playing .m4a files

Both ALAC and AAC files use suffix .m4a How does Sonos differentiate between these two formats

4
A
3 years ago
R
ramecklerAvid Contributor I
asked in Controllers and Music services
Playing iTunes playlists through Sonos

Hello, I am trying to play my iTunes playlists through Sonos but cannot see them.I have followed all the steps:in Settings / Manage music library, I have added the folder where iTunes music library lives - I can see all the songs/artists/albums fine in Sonos. I have exported each playlist in XLM format from iTunes and saved them in the same folder as above. I have Updated the Music library to ensure all changes are indexed.After all this when I go to Music Library / Imported playlists - there is still no selection available. What am I missing? Thanks. 

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Paul A
3 years ago
E
EsatCollaborator I
asked in Components and Architectural
Sonos says that internet WiFi connection is bad

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5.In my living room (ground level), there are 1x PlayBar + Sub + 2x Play 3 (just in a next room where the main Deco M9plus is). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a Sonos Amp (in this room there is also a Deco M5 using wifi backhaul).In the 1st floor, there is a Deco M9plus attached with ethernet backhaul where there are 3 rooms (there is a Play 3 in each room; the last room has also a Deco M5, wifi backhaul).Everywhere in the house, I have at least 200-250 Mb/s wifi speed.Sonos setup is with wifi (WM).When I play Tune-In, all the speakers work well except the home cinema PlayBar+Sub+2x Play 3 group (wifi signal is around 300-400 Mb/s here), when it works alone,

7
Rowena B.
3 years ago
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Mark SampsonContributor I
asked in Advanced setups
Set up of Pro-Ject deck on Sonos

Hi All , I got a project sb deck for Xmas , I want to set it up in the living room. In the room I have a Sonos bar , a sub and two Sonos ones.  I do have the new generation  Sonos 5 in the kitchen but was really hoping to leave it in there. Is it possible to set up the deck in the living room without bringing the 5 in ?? mad you can imagine  I really don’t want to have the deck in the kitchen   

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AjTrek1
3 years ago
C
ChetanKContributor I
asked in Home theater
Sonos Beam touch controls not working

Hello, just got a Beam and the touch control don't work though it is turned on in the app. Touch controls on two surround Ones do work though. Have done full reset on Beam too which hasn't fixed it. Regards,Chetan

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Mark P
3 years ago
H
HCWPSLContributor I
asked in Components and Architectural
Sonos Five AirPlay problems on Linksys Velop Mesh network

Got the Five on 11.11. Love the sound and turn on as often as I get the chance.In just the last couple of months, I noticed that the music stops after a while.  Initially I thought the playlist ended but lately, I started noticing a sudden stop in the playing mid song.I use a Linksys Velop mesh.  I have only the Five. Switched the channels on the Mesh, Reset the mesh.  Even unplugged, & reconnected my fibre broadband. Did a wired connection of the Five to the root (parent) router of the Linksys Mesh. Have also tried to uninstall the Sonos Five and re-install the Five. Here are the last 10 drops (Date:  Approx length of time I noticed it stopped) while playing a very very long playlist on iPhone 11  23.12.2020   33 mins 29.12.2020   1hr 03 mins 30.12.2020   16 mins 01.01.2021   49 mins 03.01.2021   1hr 38 mins 05.01.2021   1hr 26 mins 08.01.2021   58 mins 11.01.2021   25 mins. 12.01.2021   52 mins 13.01.2021   09 mins Please help.  This is getting rather frustrating.Thanks.

19
Simon B
3 years ago
D
dementedbuddhaTrending Lyricist I
asked in Components and Architectural
Android S1 app crashing on a variety of search tabs.

Hi,Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?I tried clearing the cash as well as reinstalling the app to no avail.Thanks,Stuart

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D
3 years ago
B
BrendianerTrending Lyricist I
asked in Components and Architectural
SONOS and STP

Hi allI know there was much written about SONOS and STP and I have read all (as far as found) in the German and English community.I have no chance to get it run on my network. As soon as I connect the second SONOS to the LAN the network goes down.I tried to get assistance from SONOS and Netgear (the switches I use). No chance.I really would like to understand where the problem is.Maybe there is somebody who could help/assist? Would be very graetful.Thanks.This is my network: 

2
B
3 years ago
B
birdman6Contributor I
posted in Advanced setups
Four houses, mixed system of S1 and expensive new stuff (S2). Used to be seamless, now S1 forgets everything all the time, will not play. If you are able to get it to work, it asks if you would like to do a compatibility check. Nuts.

title says it all.  The spouse prefers Google home tiny tinny garbage speaker over SONOS, and I too am getting used to the sound, at least it has sound.

3
Ken_Griffiths
3 years ago
M
Mike SteggleContributor I
asked in Home theater
Sub (Gen 2) stopped working, shows flashing red light

My sub was working fine (as part of a room along with an Arc and a Connect:Amp for the rears) but then it started showing a flashing red light. I therefore removed it from my system (or maybe it removed itself) and tried to add it back.When I try to add it back the setup goes fine initially but fails at the finalizing connection stage with the error “There was a problem setting up your sub” . I have retired this several times even connecting it using ethernet to my router (a google WIFI puck) but to no avail. I have also tried doing a factory reset on the sub but it doesn’t seem to work as it goes straight to flashing red after the flashing white start-up light despite me holding down the join button. Can anyone suggest how I should proceed to get it back working again?

1
Ken_Griffiths
3 years ago
P
Patrice-1251Contributor I
posted in Advanced setups
V5 2 en pair entree locale n est pas en stereo

J ai une paire de v5 version 2 neuves; l entrée locale ne semble gérer qu une voie ! La stéréo est donc absente, pourtant le cordon jack de 3.5 est bien stéréo et il est bon ( verifé ) 

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P
3 years ago
K
Kwmuel5Contributor I
posted in Controllers and Music services
Playing different song than selected

Hi, when I search for a specific song and selected it Sonos plays a different wrong song. Help please

2
106rallye
3 years ago
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