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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26423 Topics
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ARo77Contributor I
posted in Controllers and Music services
My Sonos app and my Stitcher app stopped syncing. Any ideas on how to fix?

Recently, my Sonos app and Stitcher app aren’t speaking to each other.  So if I add or remove a show to follow, that doesn’t get updated in Sonos.  This is my main use of the Sonos product so I’d love to find a solution.  Thanks! 

10
S
3 years ago
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Obiwan65Contributor I
posted in Components and Architectural
Spotify radio does not play

For the last couple of days my saved spotify radio stations don't play! I get the message "unable to track radio station".... what's the problem??? Very annoying!

1
Airgetlam
3 years ago
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rblewis7Contributor I
posted in Components and Architectural
Sonos Beam - No sound on random streaming shows

I have a Sonos Beam connected by HDMI to a Sony TV (XBR65X900F). I have had this set up for about a year and have had no issues. Then a couple weeks ago for some reason when I would try to reduce the sound with the TV remote it would only increase the volume. I corrected that but last week all the sudden certain shows stopped having sound. This happens on Disney+ plus amazon prime. I read one question that said if you adjust the DD+ to DD, but that did not seem to work. Thanks

14
R
3 years ago
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User713159Contributor I
asked in Components and Architectural
Amp paired with TV is too loud at minimum volume

Music on my amp is great: loads of flexibility to play it loud or soft. Switch to the TV and it’s unusably loud at night with minimum volume. I’ve tried Night Mode, but it sounds awful and tinny. I have tried volume limiter but that only affects the upper volumes but not the lowest. Even setting the TV at 1 or 2 is too loud when trying not to wake children. And don’t even get me started on the delay and jumpiness of the volume control through the TV. I love the sound but there must be a way to lower the volume more, Sonos???

1
G
3 years ago
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kukulkanContributor I
asked in Components and Architectural
Synchronization of 14 Sonos speakers

Hey!I have a building where I need to put 14 sonos speakers so that the music plays the same everywhere, but there is no internet in the building. Therefore, all the speakers are connected via a cable to the switch, which is connected to the modem, and it is connected to the computer. I see that the modem is giving out different ip addresses to the speakers. But I still can't tune in to see all 14 speakers. I only see one of them. Tell me what I'm doing wrong and why I can't see all the speakers.Thanks!

2
Stanley_4
3 years ago
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maxpayneAvid Contributor I
asked in Components and Architectural
Sonos Connect Amp not switching Line-In

I have a Connect Amp with speakers outdoor that works fine playing music from app.connected Line in of Amp from TV’s audio out and it detects the cable connection but not playing the audio out the speakers. If i Auto group it to play on other sonos speakers inside my house, it works fine, the TV audio plays in the inside speakers, just not on the AMp. I have a subwoofer also connected which works fine for music played from the app but just wont switch to Line in. I have factory reset the amp with no luck...beats me! Any thoughts??

3
G
3 years ago
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newyorkzonozContributor I
posted in Components and Architectural
One iPhone can't find network

we have an iphone, and android work with no problem.  sonos s1,  another iphone got kicked off and cannot sign on, says “cannot find network” 

2
Rowena B.
3 years ago
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OzGerardContributor I
posted in Portable speakers
Sonos Move not connecting to Boost

Does anyone know if sonos plan to update the move so it can connect to the boost.Seems absurd the the most portable device can not connect to the unique sonos wifi network while all other devices can.I specifically purchased the boost to fix the audio interuptions i was having with the move.Silly me, customer support have informed me that the move is an independent device.Strange that its not clearly marked on the box and that sonos advertise seamless connectivity and integration  

3
Ken_Griffiths
3 years ago
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eldantehicksContributor I
asked in Home theater
Sonos advice for pre-wired theatre room

Hello, first time poster. Recently moved into a new house, I’ve had to wait a while to get funds sorted to kit out the theatre room. In the interim I put in a small/minimalist floating shelf below where the TV will be mounted. Shelf space where roof speaker wires come through the wallI made an error in making this shelf compact (1M X 30CM) because now I can’t properly fit in an AV receiver for the 5 speakers I have in the roof. However, I’ve been advised that a Sonos Amp could be used to power the two rear roof speakers, and then I could potentially just go with a Sonos Arc to be wall mounted there as well. That combination (along with a Sonos Sub) should give me a good theatre room experience (so I am told).Question: Is one Sonos amp + Arc + Sub going to work in this situation? Will the amp power the two speakers and the sub (2.1 channels?)Annoyingly, this seems to make the other 3 roof speakers somewhat redundant. So my question is, do I just forget about them, or is there another wa

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E
3 years ago
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simonwillisContributor I
asked in Components and Architectural
Sonos Amp cutting out

I have 2 sonos amps and 1 sonos move. the amps are connected together and then to the router via a Ethernet switchone of the amps cuts in and out all the time . It is the one directly connected to the switch other one is fine. Ive checked all connections and rebooted router any ideas

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Rowena B.
3 years ago
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GraemehendersonContributor I
asked in Home theater
Problems with connecting turntable via receiver, Sonos Connect and Beam

Hi everyone, hoping someone can help me out.  I have an existing Beam set up to my tv in a room called “Living Room”. Recently picked up a used Connect (Gen1) and have it hooked up to an old Yamaha receiver (CR-620, if you are interested). The receiver in turn is connected to a Yamaha turntable (YP-511). I have set up the Connect to a room called “Record Player”. From the receiver I have analog cables running from tape rec out to the Connect analog in. When I plug the cables into the rec out, I hear crackling from the Beam so I know it’s picking something up, but I cannot get it to pick up sound when the input is switched to “Phono” on my receiver!  I just cannot work out what (probably obvious) thing I’m doing wrong.  Many thanks in advance for any advice you can give me! Graeme

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Rowena B.
3 years ago
Rayaxer
RayaxerLyricist III
posted in Advanced setups
How to set up your Sonos Beam on a Windows 10 PC

As many of you may have realised, sound bars like the sonos beam aren’t really tailored for use on PCs - they’re made to be used on TVs or Media players that have HDMI ARC connectors. They definitely work on PCs, but to use them to their full potential, you need to make some extra configurations and invest a little bit more money and time. It’s been 2 months since I bought my Sonos Beam and I’ve spend many hours diving into the audiophile and surround sound rabbit hole, learning about the technicalities of sound and scouring audiophile forums to figure out how to make the speakers work at their optimal on a PC. I’m ganna share what I’ve found out so others don’t end up wasting a huge amount of time trying to configure the speakers. First of all, your PC will likely have HDMI ports for outputting videos and audio, but those ports are unlikely to be HDMI ARC ports - which you need to plug the Beam into for it to receive audio (you can get some hardware that adds ARC ports I think, but th

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Rayaxer
3 years ago
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laughtoContributor I
asked in Components and Architectural
Create Spotify Playlist from Sonos Queue or Playlist

I  loaded up a bunch of tracks from Spotify to play on Sonos foolishly without creating a playlist. There does not seem to be a way to copy these tracks from the queue to either a Sonos or Spotify playlist. I managed to do it the long way around by selecting each individual track and adding to a Spotify Playlist (could also do to Sonos Playlist). However, would be much easier to be able to do this at the queue level or Sonos playlist level. Any thoughts?

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Simon B
3 years ago
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ZazouContributor I
posted in Components and Architectural
About Deleting Playlists

I was having problems “Saying Queue to Playlist, because I had too many playlists.   So naturally I tried to DELETE the older ones.  And there was the problem:  I would delete them (Delete Playlist > Delete) and nothing would happen. The solution:  Make sure nothing is playing on SONOS while you’re doing this.  Apparently using SONOS while trying to delete prevents it from deleting. And when you DELETE a playlist, it takes a few seconds for it to disappear. My system, Mac OS Catalina

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Simon B
3 years ago
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Dub11Contributor I
asked in Components and Architectural
Connect volume not working in app

The volume bar is not working in your app/iphone when I play through Connect and hifi. Volume is either off or FULL VOLUME (the volume bar in any other position than furthest left).Problem started 2-3 months ago, now it’s default. Volume adjust still works with Play:3. The problem persists playing radio through sonos app or services like spotify. Everything is reset and reinstalled, no change. Ideas? 

2
D
3 years ago
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Old ogreContributor I
posted in Components and Architectural
Not connecting

Ive recently bought a sonos boost as i would like to add more products but not until i get it working. The app sees the boost instantly but then will not connect this is a pain ive spoken to sonos i haveeven spoken to my hub provider none of them can help me, anyone have any ideas or a solution. 

4
O
3 years ago
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FinchContributor I
posted in Home theater
Buggy Sonos system and or app?

Is anyone else having terrible problems playing anything on their Sonos system?  It seems to be worse on the weekends so I think it’s their servers capacity or something. Here are a few (but not all) of the problems I’m having.  speakers dropping off the system randomlysonos app will open but freezes with the screen all grayed out and no information populatedspeakers going silent mid song after minutes or hours playing just finesometimes the entire system (all 5 speakers) will stop but on the app for all these cases it will show the speakers still online and playing music as though nothing is wrong!pause button in the app and on the speakers doesn’t work consistently (yes all three different models)I have a stereo pair that never seems to be able to play both at the same time and it’s inconsistent as to which one the culprit is that particular moment!I have random volume increases or decreases The music will skip forward or jump back randomlyThis happens across all apps over airplay or

4
C
3 years ago
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taconautContributor II
asked in Controllers and Music services
Why does Spotify not see all speakers?

In our flat I’ve got two wirless access points connected together by RJ45 gigabit ethernet.Both APs expose the same wifi network (same SSID and passowrd) for mobile devices to switch seamlessly between both.Some Sonos speakers connect to one AP, some to the other. As you can see in the below printscreen, The Sonos app discovers all my speakers, but not spotify. The same happens if I use the spootify android app. How can I get all speakers in the spotify app?

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J
3 years ago
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Spence's 3Contributor II
posted in Components and Architectural
Random start in middle of the night

We were wakened at 3:00am with the playbar playing frankie valli oh what a night. It's a track that hasn't been played in a long while in our house. Diagnostic 598446109 Device was definitely not playing when we went to bed and nothing in the Alexa logs to suggest it was 

5
Airgetlam
3 years ago
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User283186Contributor I
asked in Advanced setups
Arc + AMP with 4 in-ceiling speakers

Helping to replace parents home theater set-up. The current HT set-up is 2 in-wall front speakers, 2 in-ceiling rear, velodyne sub, and Sonos Connect; all powered by a Denon receiver (no center channel).  Older parents complain they can not hear TV audio very well and requested a sound bar. The new set-up is going to be Arc + Sonos Sub and removing the Denon and Velodyne. I am wondering about the remaining 4 in-wall/ceiling speakers to incorporate as surrounds + full stereo in music mode. I can just wire up the rear speakers to the new Sonos Amp as surrounds but I hate “wasting” the 2 front speakers. If I wire both front and rear to the Amp as surrounds will this create an unpleasant listening experience for TV? I would think in full stereo music mode it would sound pretty good.Any other options for using Arc + Sub with BOTH front and rear surrounds??Thank you!

1
G
3 years ago
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Rob EverseContributor I
posted in Controllers and Music services
Connection lost to TuneIn

Sir,Sometimes my SONOS system seems to lose connection to Tunein randomly. Is there anything to learn from the diagnostic information?I uploaded the diagnostic information within minutes after the loss of connection. The conformation number is: 1417785516.My provider downloadspeed is 50Mb/s. No abnormalities in my network. As far as I can see.Regards, Rob

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Airgetlam
3 years ago
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CaherChromatic Producer I
asked in Controllers and Music services
Spotify no longer appearing as a seach option

Hello,when I now search for a song etc my app only looks at my library but no longer Spotify. This is happening in both iOS and Android. I have uninstalled and reinstalled but no success. Any idea what is going on?Thanks 

6
C
3 years ago
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wddossettContributor II
asked in Components and Architectural
Sonos Connect keeps trying to get DHCP address

my sonos connect keeps trying to get a dhcp address…  i have like 15 sonos devices in the house, but this one keeps polling my dhcp server about every 5 minutes … it seems it has lost the ip address as when it is doing this I can’t ping it.  It gets the IP address as eventually I can ping it, and then it appears to lose it again.I just setup  a reservation for it and it got the ip address I rerserved for it, and then back to losing the ip and going back to discovery again.  While it does this it outputs an annoying pop sound to the amp it is plugged into.I am looking at it with wireshark, and I can see the discover coming from address 0.0.0.0 which means yeah it has lost its address and trying to get it again.I was on a chat session with a sonos tech and they had just told me the diag I sent them was indicating it was having trouble getting an ip address and then the session dropped.  Haven’t found a time slot to restart it, just wondered if this rings any bells with anyone?  I would l

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W
3 years ago
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MMPContributor I
asked in Components and Architectural
Sonos won’t play music

I have had my Sonos 1 for a few years now. It has recently stopped playing music. I’ve tried through Alexa and when that didn’t work I went through the app. Every time I try to play Amazon Music it says that it can’t connect to Amazon music at this time and when I try Pandora it just doesn’t do anything. I plugged it in to my router and reset the system yesterday after we updated our router it worked fine after that… until this afternoon when I went to listen to some music and it won’t work. I have had nothing but problems with the Sonos speaker for months now and it’s really frustrating that I can’t get it work. Does anyone know how to fix this issue?

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Rowena B.
3 years ago
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SoundogContributor I
posted in Components and Architectural
Long silence

Here’s the dilemma: I play music from my Mac; from YouTube, or the music app with my own music files loaded, or streaming from various sites, all using Airplay 2. I have 2 SL 1’s paired in ‘Living Room’. Also have a 5 in the kitchen I only use on occasion so I leave it out of the loop. I’ve no other Sonos equipment. Everything sounds very nice…..until I resume the music after I pause it to do whatever from around 2 min or longer. It then takes at least 15 sec or never for the 1’s to start playing again. The volume icon in the menu bar stays set to ‘living room’ unless I switch it to internal speakers. If I then switch it back to ‘living room’, no sound. I have to keep switching it back and forth, and then the 1’s finally decide to resume playing. Any ideas about why this long silence when using airplay from my Mac and how to prevent the problem? I’ve tried the line in option, same problem. Thanks.   

7
S
3 years ago
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