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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27703 Topics
C
CluncheContributor I
asked in Components and Architectural
I can't stream from my iPhone to SONOS Play 1

Hello,I have a Sonos Play 1 running S2 (13.1.1) and it is present on my Wifi network. I can stream to it via the Sonos controller for S2 installed on my portable PC and it works fine. What does not work is streaming from my iPhone SE running iOS 14.6 to the Play 1 and I don’t understand why not.When I run YouTube on the phone, I can see my Hegel H190 amplifier which is also AirPlay compatible (and I can stream to it) but I don’t see the Sonos loudspeaker. I don’t have any Sonos app. installed on the phone though but I don’t think this is necessary right? If you have trails I could explore to make this work, I would appreciate. Thanks a lot!Chris

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106rallye
3 years ago
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agoeliitbContributor I
posted in Components and Architectural
Sonos volume too low

Hello members, Suddenly since last night my Sonos volume has suddenly dropped. At max volume it's giving what it used to at 30%. I use a playbar and 2 Sonos one. Please help how to fix it.  I also just checked that it works fine with my other music app but doesn't work with TV only anymore. I submitted diagnostic report under 607194927. kind Regards​​​​​​Ankur 

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Airgetlam
3 years ago
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meld51Contributor I
asked in Speakers
Sonos App Greyed out, Can't connect to my Sonos 1

I have a Sonos Play 1 which I control on my network with my Android phone. Sonos App is 11.1 which I think is the latest version Android is 9 Sonos 1 is: Play 1 There are no network changes.   I lost connection to it recently. I notice in the Sonos App that a number of options are greyed out. These include Account System Services and Voice Which means I can't even log in or out.   I reinstalled the I Controller App and factory reset the speaker. When I tried to connect the speaker it wasn't found. I connected via Ethernet and managed to get it to work with my phone. However, when I pulled the Ethernet cable out, the speaker was disconnected again and the app greyed out again.   There is also a message across the top of the app which says: "Unable to connect to Sonos Fixit"   What on earth is happening? 

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3 years ago
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Kim SkovgaardsContributor I
asked in Home theater
Sorround setup stopped working (Arc + Play 1)

Sorround setup stopped working about 2 weeks ago. I reconnected both arc and 2xPlay1 at that time. Since then, when I try to connect - it gives an error message by the end of the sorround sound synchronisation. One of the two speakers does pair and play the sorround sound, the other one does not.  During the setup phase the speaker which is not connected by the end, does react properly when the setup asks me to locate the speaker and if I want to connect them. What can I try to do? I have this diagnostics number 2000725303

1797
Airgetlam
3 years ago
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Fester81Contributor I
asked in Home theater
speakers keep “rebooting” and unable to add them again

I have a system with an ARC, 2 One SL’s and a SUB. It all started when I heard my sub popping every few minutes. I noticed it wasn’t connected to the room anymore. After a factory reset I finally was able to reconnect it. A few weeks later, the left surround speaker looked like it was rebooting all the time. Giving me a white led for a few minutes, then flashing white for a while, then off. I also had to factory reset it to reconnect it. Now another few weeks later, the same happened to my right surround speaker. Kept looping with factory reset, removing the surround speakers, trying to add the surround speakers again, then tried removing the sub. Eventually I wasn’t able to rejoin the surrounds with the ARC, but for some magical reason they seem to work again. But now I’m not able to add my SUB anymore and after trying to add it again, it started popping again every 2 or 3 minutes. I don’t understand what could be causing this but it really annoying. I think that I need someone to che

2195
Ken_Griffiths
3 years ago
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GuiaryAvid Contributor I
asked in Portable speakers
question/problem with sonos’ roam chargers

Hello, just wondering if it’s common to have to reset my roam speakers in order to get the charging dock to work? Mind you it has only happened once and probably never again (hoping).  I just added a Sonos white charging dock/pad/magnetic flat thing with a cable to my white roam. The black roam had its dock from the beginning and no problems at all but both roams and chargers decided to just come to the conclusion to stop charging from the dock. USB C charging worked fine.  so my first instinct was to come here and complain that my stuff is broken I need to return blah blah blah.  ok white roam still won’t charge with the dock, it’ll light up orange and then fade away, the app shows a quick charge and then not charging, USB c still works. Diagnostic number 760738273Black one also quit charging from the dock too lol, both are now USB C connected

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Corry P
3 years ago
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TureckiyContributor I
asked in Components and Architectural
SoundCloud "Unable to connect..."

From time to time when I’m trying to play soundcloud playlists I get the error message "Unable to play ‘’ unable to connect to souncloud...".Sometimes Sonos start to play soudcloud song, but then (for example after 30 minutes) it stops and I get the error message "Unable to browse music". In the same time soundcloud plays from original software thru airplay to sonos without big issues (the only problem is not perfect music sync between speakers, but I understand that’s airplay issue).All other musical sources (TuneIn radio, for example) is working fine.Could you help please? 

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Ken_Griffiths
3 years ago
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CenzoSFContributor I
asked in Components and Architectural
Sonos and T-Mobile Home, service drops in and out

I recently switched to TMobile home internet service, so far so good, streaming TV, internet, home automation, etc.I am in an area that has one other option (XFinity) and their service on my street is crap.My 4 - Sonos Ones which have worked fine for years suddenly drop in an out. Mid-song they will just go silent and then start up a minute later on the next song. It happens often.I have looked at the 2.4 vs 5ghz issue, not sure if that is a thing. Is anyone else experiencing this issue? 

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Ken_Griffiths
3 years ago
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ElmoxxContributor I
posted in Components and Architectural
Music skipping / stopping and players disappear randomly

Hi,We use Sonos in our complete house ( 6x Play 1, 1x  bookshelf, 1 One SL, 1 Boost & 1 playbar) but scince a few months it is not working smoothly..Our sonos-players randomly disappear from the sonos-app and very often our music is not playing correctly: Songs end up being skipped by sonos very often (just after 10 seconds of playback) or the music stops at all. Or just one (or a few players) stops spontaneously. This issue occurs mostly when playing spotify but it also happens with tunin and/or NAS-playback.. The app says my network is unstable but i don’t know what is causing this instability. Some speakers are wired and some are wireless. Of course the boost is wired. We have some Ubiquity access-points and maybe they are causing issues?Ended up doing a lot of attempts to solve this but nothing seems to work..I have tried setting sonos on other channels occasionally, i have reset all our players more then once, i have powered off our router etc but the problems keep on surfacin

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Ken_Griffiths
3 years ago
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jol501Contributor I
posted in Components and Architectural
Connection lost to spotify and skips songs half way through

Hi,I’ve seen various others with the same problem, when playing music with spotify I often get an error message half way through a track saying the “connection to spotify was lost” and it skips to the next track.  My sonos devices are on a wifi connection, speed and everyone else on the connection looks good - can you tell me how to fix please?

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Airgetlam
3 years ago
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LCpdxContributor I
posted in Home theater
Sonos Arc - Samsung TV - FIX

Finally figured how to fix problem with Sonos Arc and Samsung TV compatibility issue.Use only Samsung remote - do not use other remotes otherwise you will have to start all over. Go to Samsung “GENERAL” and make sure Anynet+(HDMI-CEC) is activated (solid green dot) Factory reset Sonos Arc. Unplug all power and HDMI cables. Plug Sonos Arc into HDMI Arc/eArc.  Plug in all remaining HDMI cables. Plug in Samsung TV power cable and turn on. Wait …. audio should automatically say "Receiver HDMI" Then one by one plug power and turn on HDMI connected boxes.  Wait for Samsung TV to recognize each box so it's remote can control them. Hide all the other remotes so you don't have to do this all over again. 

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3 years ago
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mtrmContributor I
posted in Components and Architectural
Speakers dropping

Hello everyone.I have a very modest Sonos setup consisting of 2 Symfonisk table lamp speakers, which I am very satisfied with. If it matters, one is almost 2 years old, whilst the other is only a couple months old.However, as of late, I have been having some trouble, with the speakers simply vanishing from the App, Spotify connect and AirPlay (they show on the list of available devices, but the iPhone or iPad can’t connect to them). This issue became much more pronounced since the last firmware update.My home network setup consists of of a TP Link Deco M4 mesh system, working in access point mode, with my ISP supplied router handling the DHCP (can’t do it another way or I would lose the TV service). Two of the Deco mesh system nodes are plugged in by Ethernet to the ISP router, whilst the last is connected by Wi-Fi to the other 2. Both Sonos are connected wirelessly to the Deco nodes.  Steps I’ve tried:Have one of the speakers (bedroom speaker) plugged in by Ethernet to one of the Mesh

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3 years ago
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EmilB04Contributor I
asked in Speakers
Play 3 won't play on its own

Hi. My two Play 3’s are acting a little wierd. They can’t play anything on their own, but when configured as surround speakers or grouped with for example my Beam, they work. The Play 3’s show up in the Sonos app, but when I for instance select a song on Spotify It just loads (or sometimes stays on 0:00 seconds) and eventually says: “Can not connect to the Sonos product” (In Norwegian in my case) After a while the speaker/s disappears altogether ending up with that I have to restart them.Till this date, I am still clueless about what to do. I have reset them around 3 times (each) with occasional problems under the configuration progress. I have also Googled to see if anybody else have experienced something similar, but I found nothing. Screenshots from Sonos App, Windows 10 Pro:“Could not play radio station”“Please wait” I’m currently using a mesh network from Asus: ASUS RT-AX92UAnd the issue started after i switched to them, was using D-Link COVR-C1202.They have internet, and show up

793
E
3 years ago
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KvlnContributor I
posted in Home theater
Can’t control Beam volume when using HDMI Switch with audio extraction

I recently purchased an HDMI Switch with audio extraction to try to fix the audio delay issue between the Sonos Beam and the LG OLED C7 TV. The switch I purchased was the JTECH-SWE31 which supports ARC.When I hooked everything up today, the audio and visual worked fine. However, I can’t control the Sonos Beam’s volume with the LG remote anymore. I have ARC enabled on the switch and the TV (LG Simplink) as well. The new HDMI cable I purchased supports up to 18 Gbps. My setup currently looks like this:Switch HDMI In 1: Xbox One XSwitch output: TV HDMI In 2 (ARC)Switch optical out: Sonos Beam via optical to HDMI adapter Two things I noticed:In the Sonos app when I click “TV Setup”, it says “HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on”. if I turn ARC off on the HDMI Switch, the TV output switches back to the TV speakers.Does anyone know how to troubleshoot this issue? Really appreciate any responses here.

2754
106rallye
3 years ago
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kings92000Contributor I
asked in Controllers and Music services
When repeating a song on Spotify, Sonos keeps restarting song 10 seconds in

Since the last release, when I queue a song to repeat play, Spotify will play the song for like 10 seconds, then restarts it. If I turn off repeat play it doesn’t do this. If I use a different music service it does not do this. Anyone else having this issue? When I play from Spotify on my phone it works fine (and even if I airplay to Sonos). Seems like an Sonos Spotify API issue

6111
Corry P
3 years ago
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sschwallContributor I
asked in Components and Architectural
Playbase WiFi seems to have stopped working?

WiFi seems to have stopped working on my playbase. I plugged in LAN cable and working now. I just submitted diagnosis report. Can you tell from that what is going on?

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James L.
3 years ago
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Pa66yukContributor I
asked in Components and Architectural
issues with bt wifi discs and sonos

Hi,I have 3 by Wi-Fi discs and 8 Sonos SL. they were working fine but know we experience intermittent cutting out of songs when playing Spotify. Our internet has no issues, it is just the Sonos system although some speakers always work with no interruptions. I have tried resetting th system and it work for a few hours but then reverts back to this state of playing, then having no sound, then skipping to a new song on the playlist. any thoughts?

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P
3 years ago
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ForrestChromatic Producer I
asked in Components and Architectural
Why do the Sonos Apps (iOS and MacOS) have problems synchronizing and connecting?

Recent updates to the apps seem to have introduced some problems.  Namely, the app on iOS and MacOS do not sync with the Sonos system as well.  Delays, hiccups -- and finally it connects.  For example, stopping a playing stream.   I should be able to do this quickly on my WLAN/LAN without any problem (hasn’t been a problem until recently).    If I play a stream from my iOS app, I should be able to stop it from my MacOS app and vise-versa, without these issues.Anyone else experiencing this?

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F
3 years ago
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DarthVader1950Contributor I
asked in Components and Architectural
Move has lost both Bluetooth and Wifi

So my move is no longer connecting to WiFi nor will it go into Bluetooth mode (no blue light).  Ran set up a few times but says Move added but not to wifi, please continue in setting tab, of course there its only shows not connected to wifi.   The only change recently was a ComCast upgraded router to gigabit speed.  I have rebooted that several times.  No Joy.   Any help would be appreciated.

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D
3 years ago
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DuranDoranMartellAvid Contributor III
asked in Home theater
Sony TV to Sonos Arc via HD Fury Arcana- no audio

Been having trouble lately with my Sony TV/ HD Fury Arcana/ Sonos Arc. I have had the HD Fury Arcana since its initial kickstarter and its mostly worked fine to deliver Dolby Atmos from my Xbox One X to my Sonos Arc. But recently things have gone a bit weird. Now when I turn my TV on the audio doesn't come on.  The TV recognises that an external speaker system is attached & active, and in fact it will not allow me to revert to TV Speakers.  But the Arc and the Sonos app do not register any input.  The only way to fix this is to unplug the Arcana and re-start it. Then the sound triggers / handshakes with the Sonos Arc. I have to do this every time I turn the TV on. (NOTE: The Arcana shows all inputs and outputs are active on its LED display) My first thought is that the Arcana is the problem, but the thing is- I haven't done anything with the Arcana recently. The last firmware update was 5 months ago and I don't touch the settings. It worked fine and now it doesn't. On the other han

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O
3 years ago
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LindaStelzleniContributor I
asked in Speakers
missing product

when I unplugged my play one speaker and moved it to a different electrical outlet, I believe it said unable to play when I tried to play it. So I gave up and moved it back to its original location and now the product doesn’t even show up. The Sonos support says to go to settings and select find my missing products under support. But when I go to the support option I get a blank screen popping up.It’s not totally blank, it says support but that is all it says – there are no options listed. It seems to me moving a speaker from one location to another should be a relatively easy procedure. Please help. Thank you    

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3 years ago
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James WGContributor I
asked in Speakers
Help needed - No lights

Hi there, tried to connect to my Sonos Play 5 (gen1) yesterday and it wasn’t appearing on my known devices on the app (Sonos S1)Went over to the device itself and there were no lights on, pretty worried as I love my Play 5! Please can someone help?Thanks,James

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J
3 years ago
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mrmikedcookContributor I
posted in Portable speakers
Move constantly goes offline

Is anyone else running into their Move going offline constantly?  I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly.  I tried bringing it back online on both old and new Wifi Networks and it won’t stay online on either.  Reset with the power, infiniti button onto charger whole nine yards get it to work for about 15-30min then it just stops and it is offline according to the app. Now here’s the fun part I can tap the play button on the Move itself and it will play a station but I have NO control over the station or skipping and nothing from the app as it shows as offline.  It’s been about 4 days of this back and forth balogna and I just cant figure out what the heck is happening.  Been through every option I can find.  Using\not using True play, using\not using voice services updated the app and everything it’s maddening.  Any help would be greatly appreciated.

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3 years ago
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cap3344Avid Contributor III
asked in Portable speakers
iphone and Move don’t ever seem to be on the same page

I sit here on my patio once ahain with Move playing fine and the iphone App (S1) has no clue about it, just sees the other 6 devices.  Wish this was an unusual situation. Put it happens often enuff that I know when I need to run inside to my PC to control the Move.  Deplorable situation   I would never buy another Move again.  When it goes offline its frustrating trying to recover it  especially with an uncooperative iphone app. In my alphabet  Move comes after Home Theater and before Office…. Where is it?? 

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3 years ago
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TimClarkAUContributor I
asked in Components and Architectural
SonosNet WM:0 Issue

Hi Guys,I’m having an issue with one area in my house so resetting my system. I’ve read I could hardwire one speaker, which will create the SonosNet (WM:0), then connect the other speakers to the SonosNet instead of wifi. Issue is, when I set up the remaining speakers (after a factory reset), they come up as WM:1), only the wired Play:1 shows WM:0.Am I missing something? I presume the SonosNet is therefore not working?Thanks for any help! 🍻

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T
3 years ago
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