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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27680 Topics
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GoBucks72Contributor I
asked in Home theater
Cannot reset Sonos Beam

I am planning to return my Sonos Beam as it does not meet my needs.  I look forward to finding the right Sonos product in the future.I cannot factory reset my beam.  If I follow instructions by unplugging the Beam power and then holding in the infinity button, the white light pulses slowly about 12 times, quickly flashes white and then starts flashing white again until it is solid white.  I never see an orange/white flash.  I’ve done this about 15 times with no success.  I’ve tried unplugging it for up to 1 or 10 minutes, pressing infinity and then plugging it in all while still holding in the button - all ways are not successful.  I am following instructions perfectly.

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James L.
3 years ago
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MatthewhiettContributor I
posted in Components and Architectural
Playbar's audio from optical cable of TV is excellent. Music streams at much lower volume and quality.

This is not a new problem for me. I’ve been trying to rectify for over a year.When I use the playbar through an optical audio cable from my TV, it sounds rich and full. This is the case for all sources (antenna channels, streaming, and DVD/Blueray). However, when I stream music through the Sonos app, the sound is thin and gutless. This is the case from all sources too (Apple Music, Sonos Radio, and even Tidal “master” level high fidelity).I am beyond disappointed at this point. I want so badly to love this speaker but it has been a giant letdown. Does anyone have any new ideas since I last posted this problem a year ago? Thanks!

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K
3 years ago
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ZeAustrianContributor I
asked in Components and Architectural
problems setting up new home to fit 5Ghz

Hi all,after extensive reading in the board I learned a lot but still couldn’t solve my problem. After more than a month trying I failed very frustrating.  my set up: Fibre, apple time capsule (optional), Beam, One, 2x play:1, Apple TV i moved to a new home and only the built-in 5Ghz wifi of the router yields the right internet speed. So I am ok to cut out my ATC. i connected the One to the 5Ghz nut the beam does not want to move over. Even when plugging in via Ethernet, which I only can run temporary as the router sits in a storage room.  my questions:Is it possible to use the Beam as hub for the 2x play:1 which are intended to sit in a different room though? How to set up Beam correctly? would a Sonos Boost solve my 5Ghz problem? thank you in advance,Hannes

2015
K
3 years ago
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kenboContributor I
posted in Home theater
Music Library Plays on Wrong Soundbar

I’m a newbie here but not new to Sonos. We’ve had a Playbar (with copper connection) in our game room for 5-6 years. We use it for TV audio and to play our music library on. Everything worked great until we added an ARC (also on copper) to the living room TV. Both soundbars work fine for TV audio, but now when I select Playbar and then start playing the music library it actually plays on the ARC downstairs and I don’t know how to fix that. How can I direct the streaming music library to the sound bar that is actually selected? Thanks in advance!

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K
3 years ago
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pwisshoppingContributor I
asked in Components and Architectural
iHeart Radio is unable to play...everything is unable to play.

I’m like this close to returning all four speakers. I have had these speakers connected for 24 hours and nothing will play from iHeart Radio, Amazon Music, and Plex*. I had one song play from Plex. Now I’m stuck in a never-ending authorization loop for Plex.  I have discovered that turning my home mains electric off is much more efficient, but I have to ask why can’t the software restart stuck processes? Very disappointing, Sonos.

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Airgetlam
3 years ago
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JeffreylowyContributor II
asked in Portable speakers
Roam wont pair until setup with S2?

Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?

49218
R
3 years ago
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_JaxContributor I
asked in Portable speakers
Roam Bluetooth & S2 App

Is there a way to access the Sonos Roam via the S2 app to adjust the equalizer (EQ) or view battery level when on Bluetooth?I mainly use this speaker via AirPlay (Wi-Fi) as my shower speaker and use the EQ to reduce bass and increase treble. I have taken it on several mountain biking trips and forgot to reset the EQ. Once I realize the error in my ways at the trailhead, I attempt to open the S2 app on my iPhone XS (Bluetooth 5.0) I do not see the Roam in order to adjust/reset EQ or view battery level.Thanks in advance!

15371
G
3 years ago
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aprilwineContributor I
asked in Advanced setups
Can't create new custom SD for SONOS

I’m a software developer creating a service for SONOS. I used to be able to use the form at http://:1400/customsd.htm to add my test service to the device, but it no longer works (although the form tells me “Success!” when I submit it). Is there still a way to do this? I’ve factory-reset the SONOS several times and uninstalled and reinstalled the app.

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A
3 years ago
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WilliamWhiteContributor I
asked in Components and Architectural
Sub connected but NO sound

I upgraded my system to S2 App and Amp to the latest version  The Sub is connected to Amp and remains connected but I get NO sound at all from the AMP and then the Sub Drops out (?)  NO idea why Worked fine before I upgraded to the S2 App   

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N
3 years ago
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nwtalContributor I
posted in Controllers and Music services
Unable to play spotify

Only yesterday I’ve had issues with playing music using the spotify app and now the sonos app.The songs keep cutting out in spotify and when using the sonos app I select a song to play, it tells me it can’t play that as it hasn’t been encoded correctly and then plays it for 5 seconds. Then jumps to another song on it’s own. I’ve ran a diagnostics and here’s my number: 2145252438.

328915
A
3 years ago
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powerhouseContributor I
asked in Components and Architectural
connecting my s1 gear without internet

So I have moved house and have no direct internet connection all I have is a 4g hotspot.I havetwo gen 1 play 5original bridgeoriginal subIve been told there is no way to connect my gear now without hard wired internet is this true? 

60213
106rallye
3 years ago
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pwisshoppingContributor I
asked in Components and Architectural
Disappointed and Disillusioned in Sonos

getting my feet wet with 4x Sonos Symfonisks and …… I am really disappointed… Also blown away with the contrast of general positive reviews of people who own and use these (very expensive) systems and the incredibly poor UX this has been so far for me, a systems engineer. How on earth are people actually living with these systems? There was an endless loop trying to get the sonos app to remember that I was logged in… I had to reboot my (somewhat high-end Asus RT-AX92U) wireless router each time I wanted to set up a speaker. Two of the speakers needed factory reset… All I want to do is listen to the No Agenda show! I got it to play on one speaker, but then tried to play it on all 4 SYMFONISKs  (bedroom, den, living room (stereo right and left) and got some sort of connection error and problem adding the podcast to the queue? And now I’m in an endless re-authorization loop. Plex now has 6 instances of authorized Sonos connections… I had way higher expectations for Sonos coming into this.

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ratty
3 years ago
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igorstefusContributor I
posted in Portable speakers
Terrible experience with sonos support.

Over the weekend my Sonos Roam stop working without any apparent reason and noting I tried can wake up device. It was all the time on Sonos wireless charger and was working fine and just suddenly stopped. I tried everything, charging with all charges I have at home 5v/2a. Only way to make it react at all was to plug it in. Red light shows and that is it. I tried 12s reset procedure but it did not help. I tried factory reset no response. So finally decided to contact support. At first all was looking normal. They were asking me to do all sorts of things that I already tried. I was thinking this is normal as they need to eliminate all possible solutions. I had to stop first conversation  to take a video first support person was asking me to do. After I called back second person was asking me to do more of the same and ended up with asking me to charge my speaker for an hour. I already said I did that but was thinking fine let's do that. After 1 hour third person replied to my call tellin

1021
I
3 years ago
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Brc140Contributor I
asked in Controllers and Music services
Apple music stops playing

Hello, I’m having an issue with my Sonos system that is incredibly frustrating.  I have several Sonos products (3 s2 amps, play bar, and play1) and when using Apple Music the music will play fine for a few songs and then will randomly stop and then I’ll get a “can’t connect to Apple Music” error.  I’m pretty positive this isn’t a network issue as the other music services work fine and it seems the Apple Music stops working at the end of a song.  If anyone from Sonos is monitoring this I submitted a diagnostic report, (ID: 1821312135) and have removed and re-added the service with no resolution to the problem.Any help on this issues would be greatly appreciated. -Brad 

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3 years ago
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User680069Contributor I
asked in Controllers and Music services
BBC Radio stopped playing

So this morning (29 Jun 21) I was listening to BBC radio when, mid programme, I suddenly got a repeating announcement that "due to rights restrictions parts of this programme are unavailable". It was BBC radio 4, via Tune In, which is my morning alarm. I have tried other BBC stations, on Tune In and Sonos Radio. I am on the old Sonos App as I am a long standing customer and still use one speaker that is incompatible with the new app (though I have others that are). So what happened, and how do I get BBC back?

5607
Airgetlam
3 years ago
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ShemsureshotContributor II
asked in Advanced setups
Sonos Amp with surround Ones

Hi,Ive searched the forums and can’t seem to find my question, although I’m sure it is already asked.  I have a Sonos Amp with a REL sub and KEF LS50 META’s as stereo speakers.  Is it possible to set up a the Sonos Ones or Ones SL as surround speakers? Also, given the KEF speakers are quite powerful would they drown out the Ones?Thank you. 

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S
3 years ago
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ksfosfeContributor I
asked in Home theater
Connect sonos Beam and one to TV

Hello ,  I have Sonos beam + 2 sonos One , I actually connected each other in one room .I am put music from my phone everything work good. But When I connect it to te samsung tv The sound come out just from the beam and not the 2 Sonos oneCan you help me how to fix this ?Thank You   

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G
3 years ago
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Woody250Contributor II
asked in Home theater
Sonos Beam and Surround Issues

Hi EveryoneI have come from a 7.1 Denon Surround sound system onto the Sonos set-up.Previous set-up was over kill for me and the amount of cables drove the wife insane.So I now have a BEAM, which I love, and recently purchased x2 Sonos Ones for the surrounds. I have a couple of small issues that maybe the community can help me with. First off, I can turn the TV off with ALEXA , but when I turn it back on it defaults to DVB and not the HDMI, even if DVB is disabled in Hotel mode on the TV. I have to use the TV remote to switch to HDMITV model : Panasonic TC-55CX800Anyone have any ideas on this?Second issue, If I ask Alexa to play my music, it mutes or stops the TV audio. (Which is good)but then if I ask Alexa to “play TV sound” nothing happens. I have to use the TV remote to raise the volume again. Basically I can’t get the beam to switch back to TV audio. Anyone have any ideas on this? (I have a feeling its linked to the first issue)Third and final issue…70% of the time I watch TV thro

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W
3 years ago
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adamrtAvid Contributor III
asked in Home theater
sonos in ceiling speaker really quiet

Just fitted a arc and 4 in ceiling Speakers as the surround, fitted both right to right and left to left, surround speakers are now set at +15 and are really quiet, watching fast and furious Hobbs and shaw on Netflix really poor? What have I done wrong?

74551
A
3 years ago
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larry a williamsContributor I
posted in Components and Architectural
Samsung TV UN55D6050 - Sonos AMP No Sound thru HDMI-ARC - RESOLVED

I had similar problem as mentioned in: except that I was using an AMP instead of a Beam. I followed the steps to unplug both TV and AMP from power and disconnect HDMI cable at both ends. Next I reconnected HDMI cable to both again followed by powering up TV first then AMP, then retried the TV Setup function in the Sonos App for the Home Theater. This time it immediately found the ARC between the Samsung TV and the AMP.Problem resolved. I never determined why it lost the ARC connection as it had been working for at least a year...

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James L.
3 years ago
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CharlusContributor I
posted in Components and Architectural
Turnatable Garrard 301 with Ortofon Red Quintet MC + PreAmp Atoll P200 with Port

I just added a Port to my Hifi system, streaming is working perfectly with great sound.i also added my turntable (Garrard 301 with MC Ortofon Red Quintet) with its preamp Atoll p200 that produce a good sound when plugged to my amp but the sound is horrible when going through the Port. Did you experience similar issue ? is there a specific way to set up the pre amp ? 

10610
K
3 years ago
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jrigbyContributor I
asked in Home theater
Sonos Arc alternating between white and orange when HDMI plugged in

I’ve had an Arc for a few months now and have had no issues until today. When I turned on the TV my ARC started alternating between white and orange status lights. I tried restarting it and it continued.If I unplug the HDMI cable and restart the ARC it goes away until I plug the HDMI back in. I don’t have another eARC device to test with.The ARC is working fine otherwise.I’ve read that alternating white/orange lights means it’s updating, but this isn’t the case as the ARC is fully updated (13.1.1), and it only starts when I plug the HDMI cable in.What does this mean?

16272
Ken_Griffiths
3 years ago
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Christy115Contributor I
asked in Components and Architectural
Speaker (play5) makes a shh sound on the right side

One of my speakers (play5) makes a shhh sound on the right side.  This speaker has rarely been used.  A few months ago I noticed it had this shhh sound on one side of the speaker.  The sound starts about 5 min into playing the music and stops about 5 min after the music stops.  I tried moving it around the house and it is the same at all locations.  None of the other identical speakers have this issue.  Do you know what is causing this issue and can it be corrected?

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3 years ago
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dindaleContributor II
posted in Home theater
Piercing sound from Arc.

. I was watching my TV, and suddenly an intense, extremely loud, piecing sound started being played from my Arc/surrounds. It was so loud that my ears are still ringing 15 min later. The only way I can describe it, is that it sounded like a commercial alarm system siren. I turned off my TV - nothing, unplugged the Arc Ethernet - nothing. Tried to lower the volume - no good. Finally had to pull the main power cord off the Arc to stop it.  I plugged everything back in and it is working fine so far.  This is very concerning. Not just the potential hearing damage, but damage to the speakers from blaring this noise so loudly.  Anyone else experience this?

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Ken_Griffiths
3 years ago
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swr1Contributor I
posted in Components and Architectural
Sonos App shutting down using Samsung phone

Hello,When I play from my device or from my music library after a minute or so the Sonos app shuts down, it works with radio and Spotify.I have tried rebooting router and reinstalling the app.I am using a Samsung S20. It works in other devices without issue.I have the latest updates for Sonos and my phone.Any help would be appreciated.

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Ken_Griffiths
3 years ago
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