Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27678 Topics
M
MartinmunchContributor I
posted in Home theater
Sub and 1/2 symfonisk keeps dropping off 5.1 setup, getting question mark from controller

It happens several times a day. The sub and symfonisk cuts out and from all controllers, the +? appears. Occasionally, it reconnects. I have no issue with any other speakers. Diagnostic report #508733282

621
G
3 years ago
A
AndrewnoobAvid Contributor I
posted in Components and Architectural
Second time a whole 'group' has dropped off my Sonos net

I’ve a pretty big sonos system divided into rooms:ARC, 2 play 1 and a sub gen 2 - Living RoomTwo Fives (prev gen) and a Gen 3 sub - Dining RoomMove - KitchenMove - Bedroom2 whatever the Ones with mics are called - Office The ARC is wired to the router. They are all running on Sonos Net A couple of weeks ago, my dining room dropped off and required a cold start (unplugging and waiting) before it was working again. It has just happened again. This is now concerning me as it’s the only products that consistently have issues. The are not the farthest product from the ARC. Seems to be trying to play Spotify that causes it. I have submitted a diagnostic: 820969651 I have Google wifi mesh as my router, with three nodes around the house.  I want to know what’s wrong with this product. Why are these the only speakers that just suddenly drop off?  

675
UKMedia
3 years ago
R
RonisContributor I
asked in Advanced setups
connect Sonos sub to apple homekit

Can i  directly connect sonos sub woofer to Apple HomeKit room using airplay 2 assuming I have already added a sonos one speaker to this room. (Bypass Sonos app) 

5694
R
3 years ago
S
Stu741Contributor I
posted in Components and Architectural
Dead sonos gen 1

Hi I contacted  sonos a while back in lock down and was told I could get a replacement Sonos at a discount to replace my unit which just stopped working.I would prefer to get it repaired but was told they don't offer this service. My question is can anyone recommend an independent repair service for the unit.Stuart. 

472
controlav
3 years ago
S
SummerBreezeContributor I
posted in Components and Architectural
Sonos Move not pairing with Bluetooth turntable (Audio Technica)

The Move is directly next to the turntable, and the bluetooth indicator lights on both devices are flashing, but they are not pairing. I’ve tried numerous times with no success.Anyone else having this issue?

896727
D
3 years ago
A
Angela dBContributor I
asked in Portable speakers
sonos roam not responding

I have had the Sonos roam since release date and when I opened I was able to use it once. Since then the roam doesn’t respond to any of the trouble shooting. When I plug into the power the light is a constant red and when I unplug the light flashes red. When I try to reset, power off or on, connect to a device or follow any of the trouble shooting on the app the roam doesn’t make any noise and the light never changes. Any tips? thank you

18624
Airgetlam
3 years ago
B
brucemacEnthusiast II
posted in Components and Architectural
Sonos Error 1101 - can't update, incredibly frustrated, tried everything

Long time Sonos user here and recently have been stuck on an 1101 update error that I can’t seem to get around. Have followed the instructions from Sonos, have rebooted all networking and Sonos devices, have tried updating from different iOS and PC controllers multiple times and over multiple days. Have turned off all IPS and firewalls and still no luck. Really quite frustrated. Any other suggestions? Everything plays fine, but there are some settings I would like to change that are grayed out (audio compression for example) and when I click on them it says an update is necessary, but it’s a vicious loop. Anybody, please?!

936426
Ken_Griffiths
3 years ago
R
rottskoTrending Lyricist I
asked in Components and Architectural
Unable to connect to Sonos when TV is off

hi all!i just noticed that i can’t connect to my system via iphone app when the tv is off.  anyone else have this issue?  i have the arc, surrounds and sub.  thx!

717
R
3 years ago
G
GCHJRContributor I
asked in Speakers
Play 3 will not stay connected in s2 app.

Does anybody have an solution as to why my play 3 will not stay connected in my s2 app? I have already reregistered it once and it is connected within my wireless router. 

1651
G
3 years ago
A
alecj96Contributor I
posted in Home theater
Beam won’t connect wirelessly.

I recently bought a Sonos Beam and it was working fine for a few months. But now it won’t show up on the Sonos app. The white light is on indicating it is connected to my WiFi but the speaker is nowhere to be found. My play 3 and play 1 are working fine. I have tried factory resetting my beam multiple times. And have even rest my entire Sonos system/controller (basically starting as if I bought all three Sonos Speakers for the first time and set them up) but still my beam is not connecting. Please help!

3842227
S
3 years ago
S
S_J_IContributor I
asked in Components and Architectural
Turntable on Wifi Port won't play across to speakers on hardwired AMPs

I have a Project turntable connected to line-in sonos port using Wifi.  When playing to devices like Roam or Move there is no issue with sound.  However, when playing to speakers connected to hardwired AMPs in other rooms (on the same network) no sound is heard even though app says playing.  It has kicked in one or two times but for no reason I can find.  Any help much appreciated ….

1358
S
3 years ago
P
papag3n0Contributor I
asked in Components and Architectural
Ikea Symfonisk setup not working with Wifi

Hello all, I have at home one Sonos play:1, one sonos move and two ikea Symfonisk bookshelves.Since a few time (probably after a routeur firmware update) i was not able to connect the Symfonisk to my Wifi network (it works with LAN). Wifi works perfectly with Sonos:1 and move.The setup (even from factory reset) goes up to the end but the speaker is not shwn on the Sonos App and the connection by AirPlay does not succeed. My routeur is an Asus ZenWifi AX, and I can find other topics / issues with Asus routeur related to Airtime Fairess enable. This option is already disable on my routeur, so I have no other idea in order to have my Symfonisk back to my network. If someone has a great idea or face similar issue (and solve it), it will be great. Or if Sonos team has a look to this post my diagnostic reference is 957343697 Thank you to all.

16558
Corry P
3 years ago
R
ralsis89Avid Contributor I
asked in Advanced setups
Sonos Roam in a SonoNet Setup

Hello, I understand that a Sonos Roam cannot connect to SonosNet. So, What happens when you have a SonosNet Setup and you want to add a Roam to your system? Do you need to change all your system to WiFi setup, or would the Roam be able to interact somehow with the rest of system that it's using SonosNet? What have been your experiences in this regard? Thanks in advance, Ricardo

4882
R
3 years ago
W
whydoesitsuckallofasuddenContributor I
asked in Speakers
Sonos speakers randomly disconnect

Ever since the recent update about 2-3 weeks ago, my five play:1 speakers keep randomly disconnecting.  Usually reseting my wifi works, but I’ll still need to factory reset one or two speakers.  This is both annoying and not viable as i need a 12 foot ladder to reach 2 of the speakers.I’ve unplugged the speakers, reset wifi, and restarted the speakers.  Ive factory reset every one of them.  the issue persists.  We’ve had them working without an issue for 2 years until this recent update.   In those 2 years, the speakers have not moved an inch and the wifi has not moved or changed.I’m beyond fed up with this system now.  This is in a restaurant setting, so when they disconnect my dining room goes silent, which is a huge problem.Last little weird piece is when the speakers go down, my sonos app and desktop app can see spotify and the speakers but i get an error when they try to connect.  when that happens, i can’t submit a diagnostic.The most recent successful diagnostic while this probl

32039
Airgetlam
3 years ago
C
CopperContributor I
asked in Controllers and Music services
Unable to stream Audacy

I'm unable to stream Audacy stations. Audacy appears in the Sonos app, the Audacy stations appear and I can select a station. But when I press the play button it acts as if it is playing for 1 to 2 seconds and then reverts to showing three play button as if I hadn't pressed anything. I've uninstalled Audacy and reinstalled without any improvement. 

2731
G
3 years ago
J
JecepiContributor I
posted in Portable speakers
Sonos Roam Disappointed, over priced Bluetooth speaker

My wife gave me this for Fathers day. I was excited to get it connect to my Sonos system.. I quickly learned that it will not work with the Sonos s1 controller. Well here is the problem I have A lot of money in speakers and amps, None of them are compatible with the new controller including the black amp and the Move. Looking at the compatible list very little of the equipment will move over to the new controller. And it seem that the new equipment will not work with the old. This leaves me in a predicament, I cannot setup the Roam to work with my other home equipment, I have to setup the speaker with the Gold controller. NOTE - you cannot setup Bluetooth until the speaker is registered with a controller….That was not an east task when the gold controller kept trying to upgrade my home system. Finally got it and i have 1 speaker on the gold controller , once connected i could setup Bluetooth. I closed the gold controller  and reopened and the system defaulted to trying to upgrade my sy

1843
Chris
3 years ago
O
ODMContributor I
posted in Portable speakers
Sonos Move goes offline, Never come back online

hello,I just added a sonos move to my system last week. it was working fine until today when it went offline (showing as offline in the app) and i can’t get it back online (even with reboot or find missing product). I am on an Eero pro 6 tri-band mesh here and the house, and i can see the Move connected to the downstairs Eero in the Eero app and active.Pressing the play button on the Move sometimes starts playing a podcast, but it’s not controllable from app as showing offline despite showing online in the eero app. It’s become totally useless. should I return ?Diagnostic - 123101796ISP : XfinityRouter : eero Pro 6Thank you

2453
Corry P
3 years ago
S
ShaggyBearContributor I
asked in Home theater
gen 2 sub, gen 1 speakers

Will a sub gen 2 work with gen 1 play 1,3 & 5 as this is my current set up?Many thanks

1392
S
3 years ago
R
Ricey74Contributor I
posted in Portable speakers
sonos roam orange light not switching on

New sonos Roam, hardly used it yet.  Charged it up, came to use it properly and would not switch on.  Assume no charge.  Plugged into Apple usb c charger so plenty of charging capacity.  All I have is a full orange light.  Cannot switch on and the app can’t see it?  Is this a fault or am I just being an idiot? (Be kind) :-). Also note when I unplug the device I get a flashing orange light?  That suggests overheating? But that can’t be it’s not been used!!  When I first got it, I synced up to my app played a couple of tunes etc, so this is not a first time install it did work.  

14904
E
3 years ago
T
tdifonzoContributor II
posted in Portable speakers
Sonos Roam constantly skipping when connected via Bluetooth to M1 MacBook Pro

Has anybody else tried their Roam with an M1 Mac via Bluetooth? Mine just constantly skips and is quite annoying. Works flawlessly when streaming via Bluetooth from my iPhone or iPad but something is going on with the M1 Mac/Roam combo.  Diagnostic Confirmation #: 673498138

84710
A
3 years ago
S
SubLifeContributor I
asked in Home theater
Sub issues…

Hi there, My diagnostic code is 1505463390 basically in a nut shell. The sub won’t connect to the playbar. When it does it sounds muffled like it’s underwater. The playbar now won’t connect to the play 3’s (that are paired together).  tried everything,  no joy at all. Please can someone help? cheers 

1148
S
3 years ago
M
Mathias_5Contributor I
posted in Advanced setups
ASUS RT-AX92U Wifi connection issues

Documenting my experiences here in case others run into the same issues.I upgraded my home wifi to a wifi6 mesh network using 3 ASUS RT-AX92U routers.I have a existing sonos system consisting of a PlayBar, a Sub, two Ikea Symfonisk surround  speakers in a home theater setup. Then an additional Ikea Symfonisk speaker in a separate room.At first installation of my routers I immediately upgraded to the latest firmware version, 3.0.0.4.386_41712When I was finished with my wifi setup, using the sams SSID ad password. I saw in the Asus app that my speakers was connected but they would not play anything from the Sonos app. Not from Spotify, nor radio channels.The TV sound worked in all speakers though.I went through the wifi setup procedure in the Sonos app several times with no success.Then I tried to connect my PlayBar with an ethernet cable. Then I could play music from both the Sonos app and the Spotify app.I wasn’t completely satisfied with this setup because my standalone speaker speake

16726
Corry P
3 years ago
NPRFAN
NPRFANTrending Lyricist I
posted in Portable speakers
Roam Setup Work Around

Until my replacement for my incompatible Connect arrives from Backorder, I did not want to disrupt my complicated but working Sonos home system in order to install the required Sonos S2 app for my new Roam. Instead, I created a new account with a different email address and on a different Wifi network. I was surprised that the Roam could be the only Room on the account. I had originally thought that I needed to have one additional Sonos S2 compatible speaker. To set up the account,  Roam had to be powered on. This arrangement gives me a working Roam, with all of the music services available on my house system. When my Connect replacement arrives, I will probably set up the house system on the Sonos S2 app, allowing for the Roam to be one of the rooms in the house system. In the meantime, I have avoided the nightmare scenarios that have been discussed by the Community. Oh, did I mention that I avoided disrupting my wife's listening experience of her favorite music service, Hearts of Spa

2368
NPRFAN
3 years ago
Y
YishaContributor I
asked in Components and Architectural
Mac start up chime randomly played on sonos one

Hi, my sonos randomly turned on and played what sounded like the Mac startup chime/sound three times last night until I unplugged it. A similar thing happened once before a few months back but that time it played out a really loud cracking / white noise type of (rather distressing) sound. Anyone knows what to do about this and why it happens? I’m not connected to a voice assistant. 

261
Airgetlam
3 years ago
G
goswhContributor I
asked in Components and Architectural
Hue Sync Box, Apple TV & Remote, Playbar

Hi. I’ve been a long time Sonos+Apple TV user  and recently threw a Hue Sync box into the mix. My original setup was:Apple TV HDMI out to Vizio TV HDMI 4K 60 In > Vizio TV Optical Out to Playbar Optical In. With this setup, I can control the Sonos volume using the Apple TV gen 1 and gen 2 remotes without issue. It even works with the Apple TV Software remote on iPhone and iPad.When I introduce the Hue Sync box, I lose the volume control, and the audio/video/lights work as expected. The only thing that doesn’t work is the volume function on the Apple TV remote. The current/new connection path is:Apple TV HDMI Out to Hue Sync Box input 4 > Hue Sync Box HDMI Out to Visio HDMI 4K 60 In > Vizio Optical Out to Playbar Optical in.   Based another post with input from Hue Support, the recommended connection is just like I have it: Sources > Sync Box> TV > Receiver/Soundbar? (Arc bypass needs to be disabled) (Music mode always works) See this post for details:  Has any one els

24621
G
3 years ago
Terms & ConditionsCookie settings