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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27683 Topics
J
Johan-cContributor I
posted in Advanced setups
is there any possibility to group/connect/sync a play 5 gen 1 with a sonos five?

I have a place with an open kitchen. In the main area i have 2 sonos five and a sonos move grouped on an S2 system. In the open kitchen i want to connect my old play 5 gen 1 to play synchronized with the rest. I mainly use streaming audio via airplay. Downgrading the rest to S1 seems like restricting the available options, S1 doesn’t find the new fives, nor the Move. So the play 5 is not in the same system and thus not groupable with the S2 system. Is there any possibility to get this play 5 gen 1 with the rest? If necessary i can connect them with an aux cable, but i dont know if the Five has an aux out or aux in …. 

812
J
3 years ago
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Tina CContributor I
posted in Advanced setups
struggling to combine exsisting system with sonos using a port.

Hi I have an existing Bose lifestyle cinema surround sound for my tv. I was recommended to buy a port so as I could upgrade my existing system & speakers by adding Sonos, sub & speakers to the existing system for listening to music & enhanced cinema sound.I have managed to link the old & new speakers for music, but I am struggling for TV. 

685
T
3 years ago
AZ_Kohler
AZ_KohlerContributor II
asked in Components and Architectural
sound issue with volume across apple, sonos , apple tv

Curious why my sound fluctuates so much. I run everything through the Sonos. Apple TV, Apple Music, PS5 and Lg CX tv. It seems one minute I have to crank up the volume to hear anything and the next it’s too loud across the board no matter what I use.  Ive tried the volume in settings turning that up but then something may be too loud. I need to get this balanced. Thanks all 

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AZ_Kohler
3 years ago
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sadelaneContributor I
asked in Advanced setups
Google Drive for Desktop and Sonos

Google is transitioning Google Drive Backup and Sync users to the new Google Drive for Desktop. I went ahead and made this change, but now I can’t connect Sonos to my music library. I get an error 1002 when attempting to connect to my music folder in the new drive that was mapped when I installed Google Drive for Desktop. Also, I have enabled offline access for this folder. Everything worked fine prior to the switch to the new Google Drive for Desktop.Does any have suggestions for how I can connect Sonos Desktop (for PC) Controller to the G:\Google Drive\Music Library folder? Will there be an update to the Sonos Controller to address this issue?P.S. I contacted Sonos support by phone. They directed me to this article, but otherwise were friendly and unable to advise a solution. Thanks in advance!

8333
Airgetlam
3 years ago
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KarmaBikerContributor I
asked in Home theater
Arc SL and Sony A8H - No sound

I have an A8H that works with ARC on my Denon 4300, just put a an Arc SL in place as I’m moving the Denon to a dedicated theater.  I’ve unplugged everything but the ARC from the A8H and have yet to hear any sound out of the Arc via the TV ( I did proof of life with Spotify), every time I get to the testing phase the Arc says “Audi System Not Connected”.  I switched from my HDMI cables to the ones that come with the Sonos, I’ve powered everything off and unplugged, called Sonos support who walked me thru the same things I had already done and suggested I call Sony (that was a short call when I mentioned the Denon works on arc like a champ).Arc and TV are connected to WiFi, WiFi is Ubiquiti networks. Any Ideas?

1649
K
3 years ago
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pacwest fanContributor I
posted in Components and Architectural
gen1 play 5 cannot connect to music provider Spotify

ok have an old Gen 1 play 5  using S1 controller and 6 using S2 ( this functioning fine) cannot get the S1 controller to play any music yet  controller shows it is  play 5 under system . help? 

843
Airgetlam
3 years ago
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jennlovedContributor I
asked in Portable speakers
Sonos Roam paired speakers at vacation rental

Hi! We’d like to take our paired Sonos Roam set with us to a vacation rental and set them up on the WiFi system there (there will be no Sonos network at the rental house) Is this possible? If so, how do we do that? Thank you! 

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E
3 years ago
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BTroyDelContributor I
posted in Advanced setups
Turntable / TV / AMP into 3rd Party architectural speakers?

I’m designing a new great room and want to accomplish a couple of things:I want to have my turntable setup to play through my SONOS system I’m mounting a TV but don’t want to put my Beam or Arc under it for aesthetic reasons so am thinking of connecting the TV to 2 Sonance wall speakersAm I able to use an AMP to connect my TV and turntable into 2 Sonance wall speakers that would act as the speakers for the TV when it’s on, and the turntable when it’s on?Lastly, I would like to setup 2 outdoor Sonance but am not sure if I could wire them back to the TV/Turntable AMP.Side Note: currently we have a BEAM, MOVE, and 2 SONOS 1, so I’m assuming once I setup the AMP side of things, it can all integrate? Thanks in advance for any feedback.

632
B
3 years ago
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martnidigginsContributor I
asked in Components and Architectural
PC app can not see Sonos system after router change

I can see the speakers on the network from my PC with file explorer- so WiFi networking side of things is fine. I can also Ping them from my PC.The speakers set up OK on the new network and work fine with my iPhone using my iPhone music library but when I try to use my main music library (on my PC) the app on the phone cant connect to that library. I have done all the usual shut down and power up in sequence things but no change. I have uninstalled and reinstalled the S2 app on the PC but that makes no difference.I have tried connecting a speaker directly to the router. No difference.I have to say - the S2 PC app is not really very helpful when there’s a problem. There is no network diagnostics/analysis just the option to Try Again……   

1285
M
3 years ago
Jasvans
JasvansAvid Contributor I
posted in Home theater
Sonos Setup Videos

I request , can anyone please share Sonos official product Setup videos so that I can see them and learn them or sometimes I can share to my team members. For example today one of my team member installing Surround setup - Arc + SL + SUB , but he is not able to do it properly and he is facing lot of network issues, so do we have any videos ??    

382
ratty
3 years ago
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StarlightContributor I
asked in Components and Architectural
Mesh WiFi, Boost what is working?

Have BT Whole home Mesh set-up with 3 dishes and Sonos Boost. The master disc is plugged into main BT Home Hub, as is my Boost. About a month ago I added Sonos Move to my setup, had to reset it recently and had to ensure it connected to BT Whole home Mesh WiFi. What is the Boost doing and should I wire it too the Mesh disc?

3313
BMF
3 years ago
M
msmeeveContributor I
posted in Home theater
Sonos cuts in and out, frequently wont connect

This system worked fine for years, but the last year or so it has been unbearable. It cuts out all of the time arbitrarily. We have a Connect which I thought was supposed to mitigate  this sort of thing. Diagnostic report: 1555219827

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Xander P
3 years ago
A
andrelerdellContributor I
posted in Components and Architectural
Flaky connectivity between Sonos units and router. Lost during power outage - require factory reset every time

Hi,My system occasionally (and supposedly) loses connectivity with my router which results in error codes during playback from Sonos, System update, etc. This can be remedied with a factory reset, but then I need to set everything up again which is not only a tedious process because I have to manually and individually configure true play for my entire system comprised of 4x Sonos One (gen 2) and a Beam.I can’t for the life of me understand what causes these issues as I can see that their visible to my router in the router GUI. I’ve tried to change both 2.4 ghz and 5 ghz, I’ve also tried restarting all units including the router concurrently and individually.All Sonos units are showing solid white LEDs, which should indicate a steady connection. Another thing, the mobile app won’t let me manage trusted networks, because it throws error code 800 when it tries to verify/validate the sonos app version ( I suppose)Any clues?

1248
ratty
3 years ago
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DianaPContributor I
asked in Components and Architectural
Cannot turn on Sonos Move?

I cannot turn on my Sonos Move device. It seems to be charging (the light turns on when put in charger. It is fully charged). But it doesn't turn on and can't get connected!? Any advices?

62812
D
3 years ago
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RasmusBangContributor I
asked in Components and Architectural
Getting Sonos and Ubiquiti to play nice

I have a problem that has been driving me crazy for the last month, and I really hope someone can help me out.I recently moved to a new house, where I have set up a wireless network using a router connected to three Ubiquity Unifi 6 Lite access point. Two are on the ground floor and one on the first floor.All in all, the network performance is great, except for one thing; connection to my Sonos speakers. I have a couple of different speakers; 3 Play:1's, a Sonos Move, an Arc and a IKEA Symfonisk bookshelf speaker. Everything is set up using the new Sonos S2 platform.The problem is, that while I can usually set up the speakers fine enough in the Sonos app, they tend to disappear and re-appear in the app at random. This happens both when I want to play music, but they also just cut out randomly when music is playing.My current assumption is that the issue is related to that the speakers each connect to different Unifi APs, and that they somehow can't see each other across the network. I

54793
Stanley_4
3 years ago
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shimi269Contributor I
posted in Home theater
Sonos Arc EAC3 Playback issues

I have a Sonos Arc connected to my LG B7 (ARC), and an Apple TV 4K, if I play an EAC3 file (DD+) on the Apple TV, the Arc starts playing back in DD. But if I play the same file on the Plex WebOS version, it plays back in DD+.I have no idea what is causing this issue, but I am assuming that it is the Apple TV. As the LG Plex version can play back DD+ over arc to my Sonos Arc with no issues. I can play DD+ (Atmos) fine on Netflix on the Apple TV, it is just using Plex on EAC3 files that do not playback in DD+. I have checked and everything is working via Direct Play, but have no idea how to fix this issue.

6986
106rallye
3 years ago
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Mikael i KungsbackaContributor I
posted in Speakers
Sonos 5 Gen 2 grabs the WAN ip from the gateway...

I recently moved to a new ISP (Bahnhof Villafiber) in Sweden, with a 1000/1000 Mbit bandwith. Everything worked fine until I plugged in my Sonos Play 5 Gen 2. The speaker seems to grab the WAN IP address, and shows up in the ISPs log files with its Mac address. The LAN internet connection still works, but the downstream bandwidth is reduced from 900 to 250 Mbit, which of course isn’t acceptable.  The gateway/router provided by the ISP is bridged (only acting gateway), and then the traffic goes through my OWN ASUS RT-N66U router.I have tried a few things - without any success:Make sure to plug in the Sonos speaker very late to the network, as the last device. Assigned a static IP address.So I’m searching for new ideas to solve the problem :)Anyone who has experienced this problem, and might have solution?Best Regards,Mikael

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M
3 years ago
A
ametrine1101Contributor I
asked in Components and Architectural
Sonos cuts off ends of songs I’ve uploaded to my Youtube Music Library

When I stream uploaded tracks from my Youtube Music library to Sonos, Sonos always cuts off the last minute or so of the song.  Total mood killer!Youtube Music is my main streaming service and I’ve uploaded a ton of personal tracks to my library at aren’t available anywhere else, so if it doesn’t work with Sonos, I’d be inclined to use different speakers rather than switching my streaming service.  I love Sonos sound quality so I hope this issue gets fixed ASAP!

901
G
3 years ago
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maulucciContributor I
posted in Advanced setups
Best solution for my new houses current in ceiling speakers.

Hello,I currently have quite a few Sonos products for my house.•Arc•Sub•7 One’s•Move•2 Ikea Symfonisk Shelf I just bought a new home that we move into in Sept.  This house has in-ceiling speakers throughout the house, I didnt count, but looking at the photos I think its around 6-8 total.  These speakers are all setup under one zone, so there is no separating them.   I would like to add those speakers to my Sonos system as a zone. I am not sure what the best way to do this though.  The wiring from what the current owner said, is in the living room and setup in the wall, but from what I can tell, its only one channel that they are all on (which is why its only one zone). From what I can see, I can get a Sonos amp, but it says only 4 speakers.   Does anyone have a thought from the brief info that I have.  Once I move in I will be able to tell more, but if it is an easy setup, I would like to buy everything before I move in. Thanks for your help!

973
melvimbe
3 years ago
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LPGContributor I
posted in Components and Architectural
Asus Aimesh incompatibility with Sonos - solved!!

Asus AiMesh incompatibility with Sonos - solved!  After updating my Asus firmware to version xxx180, Sonos would not connect - even though my Asus router and Sonos apps both could see LL 6 of my Sonos devices.  After hours of mediating between Asus and Sonos reps, trying to solve why SONOS would not connect wirelessly after the Asus firmware update, I realized that I could just go around it. I didn’t need a SONOS boost to create a separate wireless network and add more signals and potential interference into the house.  ( Sonos says this is to improve functionality - but it’s really to get around how incompatible and fragile their connectivity is.)   I just took my old extender that the mesh router had replaced, and connected it with Ethernet cable directly permanently into the Sonos soundbar.  it worked immediately.  the ac extender is not mesh, but it received the new signal like any other device. Not elegant, but better than wasting the time.  Sonos doesn’t need a lot of signal to o

18053
L
3 years ago
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nicorestainoContributor I
posted in Components and Architectural
skip song without ending

With the system working, internet in good condition, it happens to me that it jumps from one song to another without the previous one ending

563
buzz
3 years ago
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glospeteTrending Lyricist I
asked in Controllers and Music services
Music Service Plex doesn't show any of my music tracks

I have my local music stored on a Synology NAS DS916+ running DSM 7. Because of the security issue with SMB1 I decided not to enable NTLMv1 but to use Plex instead. So I pointed Plex at my music collection and it duly added 5119 albums and showed them in the Music tab on the left. But when I go to the Sonos S1 Controller on either my iPad or Mac and add Plex as a music service there is no Music folder in Plex showing my available music. I have looked in all the folders under Plex but no music. What step am I missing? Sonos S1 Controller Plex running on my Synology 916+  

189116
G
3 years ago
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bmtecContributor I
posted in Advanced setups
Configuration of Sonos Multi amp system prior to final installation

Hi to everyone,I need to install systems with multiple Sonos Amp amplifiers.I would like to set up the amplifiers in the office before taking them to the customer.I have created a user for my client on the Sonos app in my office (internet with my router 192.168.33.1) I install Sonos amp in my office I found and added the various amps Then I go to the customer to install the amplifiers (internet with his router 192.168.33.1, same network class) I log into the application using the credentials previously created in the office The amplifiers are already paired in another system and I don’t see them.Why???How can I recreate the customer situation in my office?Do I need to have his router to associate devices with the account?I hope to explain well the situation, I need to configure devices (upgrade device and configure with the new client account that I create) in the office before install them into the house fo client.Thank you so much to everyone who can help me 

13917
buzz
3 years ago
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Greg_13Contributor I
posted in Components and Architectural
Cast to Sonos from Pandora App not available

Hi All, I’ve noticed that when I try to go into the Pandora app and cast to Sonos (which previously worked) I now see only my non-Sonos Google Home devices (like minis and hubs) as available to cast to.  None of my Sonos rooms/speakers show up.  Not sure if somehow setting up Pandora as the default service for Google Home made it override the Sonos casting ability or not. I can play Pandora no problem using the Sonos app, so it’s not like Pandora is disconnected from Sonos. Tried to go into Pandora settings to see if I could re-link it to Sonos, but there’s no mention of other connected services there beyond Alexa.  So thinking the connection must come from the Sonos App...which shows the Pandora connection and plays Pandora content fine.  Just somehow lost the ability to cast from the Pandora app to Sonos. Any suggestions on how to fix this?  Thx!

2163
Xander P
3 years ago
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mjordan68btinternet.comContributor II
asked in Components and Architectural
Dropping out

Hi, could someone check my diagnostics please. I have issues with songs cutting out even couple of seconds. I have fibre broadband top speed. 376079944.

333
James L.
3 years ago
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