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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27702 Topics
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Ben G-AContributor I
asked in Controllers and Music services
Optical on pc issues

Hello,I have a Sonos Arc with a sub + surrounds that I have used on my PC for a while and had no issues having it connected to the optical port, a couple weeks ago I didn't get sound from my arc I didn't do any updates or change anything. First I tried my Arc on a TV to check the optical adapter and the HDMI, when I connected using the optical it didn't work I then plugged the HDMI directly in and worked so I tried the optical again after and it then worked I decided to get a replacement optical adapter from Sonos anyways to be sure but had the same issues. I have tested my PC’s optical port with other devices like my Astros and it works fine I'm not sure what todo anymore just seems very odd and its very frustrating any help or advise would be great.  

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B
3 years ago
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PanflanmanContributor II
asked in Home theater
Autoplay for TV not working

I have a beam and 2 sonos ones setup in my lounge. The TV is connected to the beam via HDMI arc.When I turn on the TV, many times the sound does not kick in. Sometimes the app tells me there is a problem with the setup and cannot recognise the arc setup etc.. after a few attempts it starts.Sometimes I have to restart everything to get it working, it’s very frustrating indeed. Any ideas please?

13149
Ken_Griffiths
3 years ago
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CARLO ITLAYContributor III
asked in Components and Architectural
ARUBA AP 505

We have many problems with AC ARUBA AP 505 . Speakers disappear : the APP does not find speakers.Please help

4602
106rallye
3 years ago
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pcsettlesContributor I
asked in Advanced setups
Combine computer audio and Sonos speaker

Is it possible to play an audio file on my computer speakers (non-Sonos), and have the same audio be playing seamlessly on a Sonos speaker in another room?

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P
3 years ago
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dmbyrnesEnthusiast I
asked in Components and Architectural
Choppy streaming but music library plays ok

Hi. The only service I presently subscribe to is Idagio. For the last week or so, it’s been unlistenable. It’s choppy, and cuts out every minute or so. I also have my itunes library in Sonos, and those tracks play fine. It’s just the streaming. To check whether or not the problem is with Idagio or Sonos, I signed up for a free trial of Primephonic, and that cuts out exactly the same as Idagio. How can I deal with this?

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G
3 years ago
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cranneberry2Avid Contributor III
asked in Controllers and Music services
itunes behaving strangely

I tried to get help with this problem a year ago but no one helped me. I believe the problem started with a new computer 2 years ago.One of my choices, in deciding what music to play, is “Music Library”, which connects to my itunes. From there, I go to Imported Playlists. I often make changes to my playlists, so frequently I go to Manage > Update Music Library Now.In itunes, everything looks fine. But in Sonos, each of my playlists is listed twice, many with a different number of songs in each list. If I look at that playlist in itunes, it might have yet another number of songs in it.How can I fix this? I wonder if i have an incorrect setting somewhere...something not pointing to the correct path or folder? My Music and itunes folders are kind of a mess...what looks like lots of extra old stuff.Thanks for any help you can give me...

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R
3 years ago
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GearContributor II
asked in Components and Architectural
Getting Sonosnet or dedicated sonos wiless going - keeps reverting to WR 1

Dear all, I’m trying to get a dedicated Router - Play 1 - Sonosnet → all other speakers (avoiding my wireless completely as it’s causing drop outs).  The Play 1 is wired into my router’s ethernet with an ethernet cable. It says it’s WM: 0 on the “About My System” tab. So this means it’s working wired, I believe. Now all of the other speakers still say WM: 1. This means they are still wireless! (But I don’t know if this is my house wireless or the sonosnet wireless. - how do I tell?) I carried out the steps here:https://support.sonos.com/s/article/3209?language=en_US “Switch Sonos between a wireless and wired setup” Do I need a boost instead of the play 1? I can’t turn off the wifi on the other speakers unless they are plugged in (it says).I have “SonosNet Channel” option in my Network tab. This may mean something??? Any insights gratefully received. Thanks!Graham   

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ratty
3 years ago
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blackbeltContributor I
asked in Components and Architectural
Switching from wireless to wired

Dear community, I have a 5.1 with the playbar and another 6 play one in my flat. Today I plugged an ethernet cable in one of the play one not part of the 5.1 and, naively, expect all the speakers to switch from wm1 to wm0. Unfortunately only the one I plugged in switched to wm0.How can I fix it? Thanks

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G
3 years ago
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Ben-RContributor I
asked in Components and Architectural
Using 2 x Connect:Amps for surround sound?

Hi all,As per title really, I’m trying to setup two Connect:Amps (Gen 1) for surround sound from my TV. The line-in works great and both amps are currently setup as different rooms & are performing well (wireless & wired modes both work fine when tested). However, step 3 of the guide: “Under Products, tap the Sonos home theater room” - I don’t see an option for the “Sonos home theatre room”. Any ideas? Guide is here: https://support.sonos.com/s/article/2927And this is where I started:  

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James L.
3 years ago
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BriankdkContributor I
asked in Components and Architectural
how to read network matrix?

I really have no idea How to read this chart ????? https://ibb.co/hC2950s  the sonos 3-1 ste sal and 5-1 ste sal keeps disconecting and i really have no idea How to read that chart   

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B
3 years ago
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KodiakAttackContributor I
asked in Home theater
ARC will not play Dolby Digital from PS5 4kbluray..... but ATMOS works perfectly

Hello there, Im one of the few lucky the preordered early and own a PS5. I have an odd situation on my hands. 4kbluray works fine for ATMOS, but anything other than ATMOS is in stereo PCM, no dolby digital no matter what settings I use from PS5 4kbluray player.Of course I have the TV setup as pass through...as I’ve said ATMOS works perfectly for both streaming and 4kbluray and all all equipment including TV, PS5 and all SONOS were and are constantly updated. I scribbled up a matrix and have tested ALL combinations of audio settings between my TV and PS5 and have tested every condition over the course of a week. Still the same...ATMOS=perfect from 4k bluray/Sreaming but anything other than ATMOS is stereo PCM from PS5 4kbluray player.I have also tested a Sony X800 4kblu ray player instead of the PS5 and it has no issues playing Dolby Digital.Any ideas why the ARC hates the PS5? Thanks in advance

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3 years ago
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juneshimaContributor I
asked in Components and Architectural
Troubleshoot wireless setup which cuts / skips with Spotify?

Hi there,As many as other users, I’m experiencing audio issues with my Sonos system. I use it only with Spotify. I don’t have any local media library and other services. The songs skip or stop but counter still playing in the app. I can happen 3 times in 10 minutes but can be also stable for a whole day.I know there is an issue with Spotify but I would like to be sure it’s not wireless interference.I’m pretty sure it’s not but I’d would like to have no doubts. I called the customer support few weeks ago (before finding the Spotify thread I mentioned earlier) I have been told that my wireless setup could be the issue because I’m using the same network on both bands and I have several access points. My wireless setup is based on Ubiquiti APs. All the Sonos speakers are wireless (3 Sonos One SL, 1 Move).All the APs are wired. The UniFi controller reports that all the sonos products are connected to the 5 Ghz  (except the Move which is weird because it’s as the same distance from the AP th

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Corry P
3 years ago
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nisContributor I
asked in Components and Architectural
My sonos Play:1 sometimes plays alarm chime instead of selected radio channel, how do I fix that?

Play:1 on wifi (measuring with my wifi analyzer close to the unit it says full power)50% of the time each morning I get chime instead of my favorite radio channel. If I turn it of and pushes play the radio starts normally, so it is not a connection problem. Amp wired:My Amp starts alway normally on the same radio channel. My send dianostic number is: 579536031 Note : I use Google wifi to cover my house.

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Corry P
3 years ago
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Ron in AustraliaTrending Lyricist I
asked in Components and Architectural
Radio Station Streaming Cutting Out

I listen to a 6iX ( Local Perth WA radio station ) on my Sonos speakers via Tunein. After about 15 minutes this station starts to “stutter” and eventually cuts out. When I restart the station all is well until it all repeats after 15 minutes or so.I would add that 6iX is the ONLY station that this happens to. All other stations streamed are faultless and will continue all day. I have a high speed internet connection at 100mps fibre to the premises. My Sonos speakers are connected to my router via Ethernet cables. All other Wi-fi or Ethernet connected products in my home are fine. Help please???

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Corry P
3 years ago
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TPIContributor I
asked in Portable speakers
Sonos App for two homes

Can I use the same Sonos app for two homes with two different WiFi configurations? I have our primary home with the Five and two Move speakers on the latest Sonos app. We have a small vacation home that would only need a Roam speaker. I would not bring the Roam into the primary home. It would cradle at the vacation home and be used in the second location only. I would still like to use the Sonos app, and only have access to the Roam when I’m in our vacation home. Is that possible? 

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Corry P
3 years ago
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ybl84f1Trending Lyricist I
posted in Portable speakers
Is Sonos Move a $400 paperweight? When did Sonos give up making products that work?

Wow I used to admire Sonos - my Play:1, Connect, Playbar & sub all connected through wifi worked great. Now I just spent $400 on a Move and the thing is erratic and useless - the app shows it offline, then it disappears completely, then it re-appears, it plays music for an hour and then it disconnects….when did Sonos give up making products that work? The Move is a $400 piece-of-junk paperweight. I have 2 Asus APs with different SSIDs - no extenders, nothing else - pretty simple. None of the Sonos products are wired. (I mention this because I believe it means there is no SonosNet which I think means that all my speakers are using my wifi network just as Move is supposed to; at least that’s my understanding). After an hour out-of-the-box trying everything I could think of I finally got the Move connected, registered and updated. At this point I thought I was done and had another piece of solid Sonos gear on my network. When powered it down it then appeared “offline”, but when I powe

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Corry P
3 years ago
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EdwinKContributor I
asked in Controllers and Music services
Sonos app not showing Amazon Music album listing

I recently took advantage of the free Amazon upgrade to their HD service. Now, under “My music”, although listings of tracks and artists are present, the album listing doesn’t work. It reports “Requested operation failed. Please try again.”Curiously, some of the genres prove an album listing, but “classical” (of which I have quite a few albums) reports the same error  This relates to the iPad and iPhone apps: same issue on both. I have tried de-authorising and re-authorising it to no avail. Amazon music plays fine and the Amazon Music app also plays through the Sonos system. Advice would be welcome. 

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Corry P
3 years ago
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mdiverContributor I
asked in Components and Architectural
Sonos Cannot Connect to Spotify

I have a strange one and i have searched for this issue and see loads of folk have had this before however my issue is weird.So we have been using Sonos (ARC,sub and 4 sonos one) for 2 months and everything is awesome.Last night we were listening to spotify and suddenly everything goes quiet.I check my sonos app (where i had triggered spotify from) and was told it had lost connection.I went through all the usual fixes, router reboot, dhcp refres, sonos reboots and nothing fixed it.I noticed i could play from Spotify though by selecting a speaker. What i also noticed is that volume was really low when all speakers were selected but if i started with the lounge and added speakers back it was fine.Then i went back once i had triggered play from spotify and i could again trigger it from sonos.I thought this was fixed.However tonight i have the same issue. Got it working in the same manner but this is a pain in the arse and not why i dropped the cash on this setup.Can anyone help?I have sub

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Xander P
3 years ago
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EmersonrafaContributor I
asked in Home theater
3D atmos

Friends  i setting up my movie theater with bluray and epson 2250 3D projector and Sonos arc soundbar.  in my opinion for me to have access to 3D atmos i need to buy a fury arcana HD adapter to get all the benefits of the soundbar with immersion right?  and how would this bluray hdmi connection look like connected to the adapitador= projector ???  thanks

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E
3 years ago
Stanley_4
Stanley_4Lead Maestro
posted in Home theater
Arc tabletop mounts?

I put my Arc on my TV table but it doesn’t sit level due to the TV stand coming too far forward, and looks a bit odd as it hangs over the sides a bit. I slipped a couple bricks under it (shades of college) and really liked the change, well aside from the ugly bricks.I ordered some stands that looked interesting but I’m having issues getting an un-damaged pair delivered from Amazon. Has anyone seen any other similar stands?  

17822
Stanley_4
3 years ago
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SteffxContributor I
posted in Home theater
Play Fire TV stick audio to sonos playbar

Hello everyone. i must admit i am really fed up with my Sonos playbar. I have firetv stick setup and it’s playing on my tv and this Sonos doesn’t play the audio. I checked everywhere and I can’t fond anything. It’s 2021! Why is it so hard to figure this out? help please

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G
3 years ago
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DeclanCarverContributor I
asked in Home theater
Sonos 1 not connecting to surround group

Hi, I currently have a Beam, Sub and 2x Sonos Ones. Beam and sub are working great and both Sonos Ones connect as single speakers with no issues. When I come to group them all as a surround sound group, both Sonos Ones are undiscoverable by the app and I have to factory rest both Sonos Ones.Any ideas what is going wrong here?

2145
G
3 years ago
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RobstarContributor I
posted in Advanced setups
Sound too loud in room next to wall using Arc wall mount

I have an Arc with the Sonos wall mount which is mounted into a brick wall. The amount of sound that goes into the wall and therefore into the room on the other side of the wall is too much.Has anyone tried dampening the sound, such as putting in a sound absorbent panel cut to the shape of the mount in between the wall and the mount? As it is it’s just too loud in the other room.I see Sanus make a different wall mount that extends from the wall and also a mount that attaches to the TV, so perhaps I will have to use a different mounting method if there’s nothing that can be done here with the Sonos wall mount.Thanks for any advice!

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Stanley_4
3 years ago
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NaturBoyContributor I
posted in Portable speakers
Roam stops charging after a while, when on wireless charging pad

I have the Roam on an iOttie Qi wireless charging pad [10w], and it charges fine up to 100%.  But after a while it will stop charging, and the charge % drops to 0.  It seems the wireless charging logic turns itself off after some period of time.  To get it to start charging again, all I need to do is remove it from the pad, wait for a minute, then put it back on the pad, and it starts charging again.  If have the Roam plugged into USB, then it always remains at 100 % charge.  Software is at version 13.1.1.  I have a Move and it does not have this problem

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Ken_Griffiths
3 years ago
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monty95Contributor I
posted in Home theater
My System lost connection to Xfinity Gateway and cannot get it to connect again

I have the following equipment that was connected to my Xfinity Gateway fine until Friday June 18Sonos Beam, 2 Sonos SL surrounds, Sub Woofer 3On Saturday June 19, I tried to play SiriusXM like I do everyday and it couldn't connect. I checked the sonos app and my System was grayed out. This has happened periodically so I tried to follow the instructions to reconnect the system to my network with no success (this also has happened before).I have repeatedly reset the Xfinity Gateway modem (Both manually and through the Xfinity app)I have unplugged all of the Sonos components and deleted and downloaded the Sonos app to start fresh I can successfully connect the Beam to the app, but it fails every time when trying to connect to my network All my other devices (iPad, 2 computers, 2 phones) are connected to my network we with no issues I've run diagnostics on the network and modem and everything checks out fine  I cannot reconnect my speakers no matter what I try. Is anyone else having this

8573
Corry P
3 years ago
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