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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26334 Topics
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wawabubbaContributor I
asked in Home theater
theater room

if i use 2 sonos in wall speakers, a sound bar, and a sub can i link them all to on tv and room?If so what device do i connect the tv cord to and how do i connect all of them?

7
106rallye
1 year ago
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Paul_141Contributor I
asked in Components and Architectural
Sonos Port not going into Mono Mode

I have a Sonos Port and when I try to put it in Mono mode is goes for a very quick second and then goes back to stereo.  Anyone know how to fix this?  Music is playing when I try this if that matters.

1
Airgetlam
1 year ago
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Howard_18Contributor I
posted in Home theater
Ray and tv remote control

I just purchased the Ray and due to space constraints, during set up I had to place it in front of the TV, which  blocks the infra red on my TV.  As a result, the remote does not turn on the TV.  I also have a Beam which does turn the TV on even though the Beam blocks the TV IR.  Does the Ray have this same type of capability?

1
106rallye
1 year ago
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Dcgman#1Headliner I
posted in Controllers and Music services
WIFI Connection question

I brought my laptop with me to work today update my music library in Sonos app. Of course I need to connect to my work Wifi in order to use the app on my laptop. But I dont want to mess with any setting that I already have on my Home Wifi for Sonos. Is it okay to connect to my work Wifi to update my Music Library and when I get back home to reconnect back to my Home Wifi? Can this be a difficult task? I deleted a lot of my music files/folders to make room for new music to be added to Sonos. I didnt have any space on my laptop to add the new music files yesterday as it was too full.

4
Airgetlam
1 year ago
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ngx472Contributor I
asked in Controllers and Music services
why does alarm sound choices doesn't show favorite starions?

It seems obvious to present the favorites as an option to set the alarm sound to... (stations) It seems obvious to present the favorites as anoption to set the alarm sound to...

2
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1 year ago
SarahN
SarahNHeadliner I
posted in Controllers and Music services
Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

HiDid the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. So looks like just a glitch and I have noticed folks on Reddit also commented the same.Anyone else got this little issue?

247
C
1 year ago
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mannypillaiContributor I
asked in Speakers
Sonos sound bar

Hi,I am hoping you guys can help me solve this conundrum.  Situation - I have 6 ceiling speakers (Not Sonos) in my lounge powered by a Sonos Amp. All these speakers are hard wired back to my comms unit which sits in my garage. This comms unit also houses the Sonos Amp. Currently I can play all my music/YouTube on these speakers.  I also have a TV (LG OLED) in my lounge which is not currently connected to these ceiling speakers and hence the sound output is not great. It’s a large lounge and open space with vaulted ceiling. The TV does have an Ethernet connection powered by a switch which again sits in the same comms cabinet. I would like to achieve the following - Connect the TV to the existing ceiling speakers.  If that is not possible, buy a sound bar for the TV however make the sound bar part of the existing ceiling speaker system if possible. What would you recommend as an option for me?  RegardsManny  

8
buzz
1 year ago
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Randy FriscoContributor I
asked in Speakers
Register Products - See Registered Products on App

I just received two One SL as a replacement for Play One.  They have been added to my system. Does this auto register my products to Sonos or do I have to register serial numbers myself.How can I see what products are registered?  I have Beam, Sub and (2) One SL

2
G
1 year ago
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DominikDominikContributor II
asked in Home theater
Should I connect Sonos One speakers via Ethernet when working as surrounds?

I’m planning to use my 2 Sonos One speakers as a surround pair along with Sonos Beam. (Maybe in future I’m going to invest into Sonos Sub Mini)I can connect all 3 of them via Ethernet cable. Should I connect all of them to the same wired network or is it better to just connect one speaker in the Sonos net and let them establish a wireless network instead?

6
D
1 year ago
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Joe AlbergoContributor I
asked in Home theater
XBOX Audio Loss with Playbar

When I finish playing a game on the XBOX. I lose my audio. It seems that the application shows the Dolby 5.1 during the game but after I exit the game, whilst still on the XBOX, the menu nor apps have no audio. I have to turn off the XBOX to get it too come back. It's really so confusing. I've checked settings over and over to attempt a fix but I've gotten nothing. Does anyone have any idea why this is occurring?  Thank you so much in advance!

9
Corry P
1 year ago
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Maxg16Contributor I
asked in Portable speakers
Sonos Roam

To Sonos .. I have to say that your product is the biggest pain in the a$$ to get going .. With todays tech .. Can’t we just get it so I turn it on and connect to Bluetooth like other speaker products  .. a bit frustrated !! Great sound .. crappy integration 

1
G
1 year ago
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shanheContributor II
asked in Home theater
Port and submini

hi :) i have a beam + sub mini + 2 one set up, i just connected my turn table to port and playing auto on my set up, I noticed there is no bass come from sub mini at all, is this meant to be or am i doing something wrong? many thanks Shan 

2
S
1 year ago
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Jp9518Contributor I
asked in Portable speakers
Sonos Move will not connect or reset

My Sonos Move will not connect.  I have performed all the instructions for connecting and resetting.  When power is first turned on, a white blinks.

1
Jamie A
1 year ago
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PrineContributor I
asked in Controllers and Music services
Tidal App disconnects, music keeps playing

While using the Tidal App on iPhone, playing directly to a pair of fives via tidal connect, after a few songs the app on the phone appears to disconnect. Music keeps playing, but can no longer control with phone. Have to reconnect and start the current song over. This process then repeats every few songs. Not sure if there is a setting I need to change or if this is just an ongoing bug with tidal app/Sonos. Does not seem to be an issue if using ipad. Any thoughts are appreciated. 

2
Corry P
1 year ago
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sl91Contributor I
asked in Speakers
is wifi always on when the device is in standby

Hi, I would like to have a clarification concerning the following and undocumented point. Are Sonos devices, including the very new Era, able to switch off the wifi when in standby mode ? I am asking this because I would like to use it in my bedroom, very close to my head and use the alarm function. When sleeping, I don’t feel very confident knowing that I have a wifi source always activated during all the night.Best regardssl91

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1 year ago
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evenmoredaveContributor I
asked in Speakers
Sonos Players DNS Problems. No Update and no music playback possible

Hi together,I’ve had this issue now for some weeks when the Sonos players denied to playback music.I tried many troubleshooting from the support websites with no results.After talking to the german hotline support for 3 hours with 3 guys, we found out via the http://<IP>:1400/tools page, that the players cannot resolve any addresses. So I guess it’s some DNS Issues here.Unfortunately the support couldn’t help with this issue as my router-config looks good.We tried using googles DNS in my router settings and also cloudflare dns won’t help. I also have reset the router and the speakers several times. A factory reset for the Play:1 didnt help either as I cannot add it to the Sonos Controller App anymore because it cannot contact the update.sonos.com server. Further Info: All my speakers are first generation (Playbar, 2x Play:3, Play:1) They are connected via WiFi currently, but I also tried an ethernetcable connection. Any suggestions from your side?Thanks & Kind Regards

9
E
1 year ago
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BCXContributor I
asked in Controllers and Music services
Different Deezer Account for each speaker

We are a few at home and sometimes we like to listen individually to our own music from our Deezer accounts. I find that I have to change account too often and sometimes forget to do so which means that sometimes a member of my family uses Deezer from my account and ads favorites or listens to flow but has nothing to do with the flow that each family member uses. Is there a way that I can associate one speaker with one deezer account? Without losing the ability to change accounts if needed? For instance I'd like a specific Sonos Roam speaker, that often one of my family members use, to have his Deezer account on that one. It would also be nice if I can say, Sonos, play this from that Deezer account..so I don't have to change account manually from the app. I hope I made myself clear about what I mean. Thank you

5
Corry P
1 year ago
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WobindAvid Contributor I
asked in Portable speakers
Roam connecting to a system running Sonosnet with a Turntable problems

Hello All,I run a couple of Sonos Fives, a couple of Ones, a Sub Gen 3 and I run a turntable into one of the Fives. I had initially had WiFi issues so I bought a boost to run ethernet and then the mesh of the speakers. Been working perfectly.So, I thought I would buy a roam so I could throw a vinyl record on, then carry it to the laundry, garden etc and keep listening. I was sooo disappointed to realise initially that Roam and Move can’t connect to my Sonnet which seems ridiculous. Sonos have their own mesh system then release a speaker that can't connect to it so, I connected it to the Wifi.Now - if I play a record the entire system works beautifully except, the roam can’t keep a stream going for more than a few seconds so basically, unusable in that manner.Any thoughts at all?Thanks guys, Robin

8
106rallye
1 year ago
K
KitharaContributor I
asked in Speakers
Latency of sonos era speaker with usb adapter

In the past when I have attached a line-in from an audio interface or iOS device out to a Sonos Play (10 years ago) I experienced a great deal of latency, more than I could tolerate for ‘live’ play.The speaker didn’t behave like a normal speaker in that way as if the guts of the device was adding latency due to timing algorithm - not sure how but the latency was so bad I could only use it for listening alone. I would consider buying the new speaker if the latency issue went away. Obviously, this is a consumer device but having the speaker have a dual purpose would help me decide to buy it. joe

4
buzz
1 year ago
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feromexicoContributor II
posted in Home theater
No waves on hdmi port where mi arc is connceted

The waves do not appear in the hdmi port where I connect my arc.  I don't detect the codec type in the Sonos app

6
F
1 year ago
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GuizContributor I
asked in Speakers
Appairer 2 sonos Airplay:1 avec ampli Marantz MC-R612

Bonjour,J’essaie de regrouper une paire d’enceintes Play:1 avec mon ampli Marantz M-CR612 sans succès. Je vois bien soit les 2 Sonos dans l’appli Sonos et je vois bien l’ampli et ses 2 enceintes dans l’appli HEOS. Je peux bien lire séparément sur les Sonos ou les Marantz mais pas les 4 ensemble. Comment faire svp pour les regrouper (multiroom des 4 ensembles).Merci d’avance.

13
Airgetlam
1 year ago
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HeatlarContributor I
asked in Speakers
Sonos Receiver Says "Receiver" When Pressing Volume Up or Down on IOS

Hi,Using two fives and two one’s, a beam and a receiver, when I click the volume button up or down on the side of my iphone 14 (IOS16.3) or move the slider up or down in the Sonos app, the volume is quickly interrupted by the Sonos speaker or Samsung TV saying, “receiver”.  Two clicks on volume result in the volume being interrupted by the Sonos system (or Samsung) saying, “receiver”. I have had Sonos for years and have never heard this.  How and where do I disable this? Wildly annoying.

3
H
1 year ago
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mkegregAvid Contributor I
asked in Controllers and Music services
No Sonos download for Ventura 13.2.1?

I just tried to download Sonos on my Macbook Air and noticed it’s not available for download all of a sudden? I am running Ventura 13.2.1. When I go to the apple store on my mac to try and download it, it says “This app is available only on the App Store for iPhone and iPad.” ???Please don’t tell me I can no longer control Sonos from my laptop.

2
Airgetlam
1 year ago
M
MertyContributor I
asked in Controllers and Music services
Two different podcasts, one plays normally but the other one takes longer to load and cuts off at the end

I listen to two podcasts on my free time: The Joe Rogan Show, and recently, Deep Questions with Cal Newport. Now, I can start the Joe Rogan podcast on Spotify and it’ll play immediately on my Sonos One (Realistically it’s a 2-3 second delay), and I’ll be able to listen to it till the end, like normal.However, if I click on Newport’s podcast, it’ll take longer (6-9 seconds), if I pause and resume the podcast it’ll take the same amount of time, it’ll normally restart an episode I’m in the middle of even though Spotify says I’m listening to the middle of it, but the most frustrating part is that around the 3 minute mark of time left (One time it picked 5) it’ll cut off for a moment and return to a previous audio clip of the podcast, and it’ll play over, and over, and over. If I try to listen to the rest of the podcast, the same thing will happen at smaller intervals. Why does this happen? Has anyone else encountered this issue and/or managed to solve it?

1
Jamie A
1 year ago
A
ajotContributor I
posted in Speakers
ERA300

Hi,  I think to make own corner to play my vinyl collection. I am a DJ, so I play from two turntables and they are connected to mixer which is connected to SONOS amp or Port which I already have as well. I think to buy 2 x ERA 300 and install on the wall behind my back on the black wall ( in the future if needed add SUB mini or SUB for better feelings ). Do You think is it a good idea? Does each era300 need a separate power supply from the socket? I see as an accessory, mounting wall - does it hide power socket ? DO You have any ellegant way to make this installation ? 

2
A
1 year ago
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