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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26722 Topics
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KaiellTheWizardContributor I
asked in Home theater
Splitting SONOS Amp to both passive speakers and line level

Hello,I am currently using Sonos AMP (current gen) to power a set of floor-standing Tower speakers.My home audio production studio (Yamaha monitors + KRK sub) is arranged in the same space as the TV system, and I’d like to find a way to send audio from AMP to that system without having to spend $400+ on a Port.Is there a method using a line level converter that I could send speaker level signal from AMP to my passive speakers, while also sending line level input to my active monitors?When purchasing Amp I was intending to use Amp’s line input to join the systems together, but the audio delay makes this method unusable.Any assistance / insights are appreciated. Thanks!

4
buzz
1 year ago
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BalterleyContributor I
posted in Components and Architectural
Sonos Ceiling speakers

Hi, please can you help me, I have recently installed ceiling speakers and they sounded incredible, until I asked the decorator to paint them to match the room.. they now sound terrible and like they are under water, Anyone have any suggestions please? (they are paintable) Thank you 

3
Stanley_4
1 year ago
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Stingray0070Contributor I
asked in Speakers
sonos wifi issues

My Sonos play 5 2nd gen was working ok till we changed our router to shell energy, now it connects for 2 minutes then stops connection and blocks out the router to other devices around the home ?? I’ve got the new Sonos app and have reset router and Sonos speaker several times I’ve spoken to shell and changed channels from 11- to 6 with split 2.4 and 5g connections. Still a problem. Please help.!  🙏diagnostic no 987122246 

3
T
1 year ago
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raeynContributor II
asked in Home theater
Symfonisk & WiFi - how do they connect as surrounds w/o any ethernet?

Hello,We currently have the IKEA Symfonisk (Gen 2) bookshelf speakers as rear surrounds with our Beam G2. The Beam is connected via WiFi only (not Ethernet) so SonosNet shouldn’t be used.My question is, in this case, do the Symfonisk speakers just connect directly to my WiFi network? That’s what I’d guess is happening but the IP address that shows up in the Sonos app (under system) isn’t the same as what’s showing in my router management. I can’t find a matching IP address, in fact. Any info would be super helpful. Thanks in advance!

3
buzz
1 year ago
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SebkuluContributor I
asked in Home theater
era 300 placement about 3 meters away from the couch

Hi, title says it all, my home theater is in a big room (actually living room and tv room) and my couch is about in the middle of this room.I’m considering replacing the two ones SL by two era 300, but I’d much prefer them being mounted on the wall behind me rather than sitting on stands right behind my couch (cables, etc…)So my question is: is 3 meters too far away from my couch?More over, I’ll have to put them a bit higher than ears level otherwise there will be some obstacles in the way (table and chairs of my living room), will it still be all right for sound?There will be plenty of room around each of them though.Thanks in advance for your replies and insights about my questions!

2
S
1 year ago
Rudie
RudieEnthusiast I
posted in Controllers and Music services
Widget volume control - back button bug

Since a recent update, when you open the volume control on the android widget, the back button just decreases the volume of the entire speaker group. Whereas it used to just close the widget.Highly annoying trying to undo 10 years of muscle memory, please fix it!Happens on my phone and tablet so it isn't device specific.

1
A
1 year ago
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User732302Contributor I
posted in Home theater
Going deeper into Sonos ecosystem for our TV room

 Looking for advice for updating our home theater and music setup after our AVR recently died. I like Sonos convenience and sound, so I’m thinking about not replacing the AVR and instead going deeper into the Sonos ecosystem with an Arc for the TV room (probably shouldn’t really call this a “home theater!”). The room is open on the left to the kitchen, on the right is a patio door. It's about 13 feet from the 65" TV to the opposite wall. In other rooms in the house, I have a Sonos:Move, two Play:5’s, and two Play:3’s.Current setup: Anthem MRX-510 AV receiver that stopped working after nine years and isn’t worth repairing Klipsch Synergy F-30 towers, Synergy C-10 Center (all bought on Woot, not expensive) Klipsch SW-350 subwoofer Two Paradigm CI Elite E65-R in-ceiling speakers over the couch (12 feet from the TV, wall is behind couch). If I bought an Arc, could I use these? Vizio P65-C1 television (vintage 2016) -- will I need a new TV to leverage the features of the Arc? Source

5
M
1 year ago
C
craigskiHeadliner I
posted in Advanced setups
Group Coordinator with SonosNet and non-SonosNet ERA devices

I have previously had issues playing to multiple devices, especially ALAC. The solution was to add a couple of ethernet connected devices to SonosNet, this has worked well.I understand that the first device playing is the group coordinator, and if possible should be a wired device.Reason I ask, is I’m thinking or replacing some wired P1’s with ERA100’s and don’t want to break my existing system, ie cause drop outs etc. Here is the Network Matix with P1’s connected to ethernet, this is fine and stable:  I disconnected the two P1’s I want to replace with ERA100 and SonosNet doesn’t look so healthy. If I add a couple of ERA100’s in this setup, I would be stressing the SonosNet again, and the drop outs may return? What happens when a non-SonosNet is the first device?eg lets say I start streaming to an ERA100, and then group a non-wired SonosNet device.The stream will go through router, via WiFi to ERA, back via WiFi to router, then via ethernet to wired SonosNet device, and then onward via

3
Corry P
1 year ago
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StigMortenNegardContributor I
asked in Speakers
Remove the a speaker from one account and connect it to other

We have two IKEA symphonic loudspeakers in our house. We have managed to connect both to my wife’s account. But one of them is in my office, and therefore I would like to have this registered on my account. I understand from other topics that I should do a factory reset, and connect it to my account.But, after I do a reset and install the sonos app, I only have the ability to set up a new system. When finding and connecting to my speaker, and I would like to log into my account in my app, it seems like the speaker is still connected to my wife’s account and I can only log into her account in my app.Is this because we are on the same wifi or that the factory reset is not enough to remove it from her account?

1
Sotiris C.
1 year ago
J
James FisherContributor III
asked in Controllers and Music services
New Search screen in App

A recent update to the iOS app has given a new layout to ‘search’ with an ability to ‘switch to classic search’.The search results don’t show anything from ‘My Library’, neither results nor is it an option across the top where the other sources are. Is this a bug or how do i add my library to the searches. I can access my Music Library under the Browse function and search there but I prefer top be able to have all the search results in one place.

1
controlav
1 year ago
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SutdinegenContributor I
asked in Home theater
why is sonos such a s***y device

Why cant i connect my ***** playbase without setting up home cinema Moderator Note: Modified in accordance with the Community Code of Conduct.

2
Corry P
1 year ago
S
sanruhContributor I
posted in Speakers
setting up sonos 300

why is the music not working when paired as surround speakers major flaw returning my sonos 300 speakers 

1
Jamie A
1 year ago
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riptorncdnContributor I
posted in Advanced setups
Simultcast between neighbours

In the old days before Sonos I used to just be able to sync up with my neighbour (we have great neighbours and enjoy the same music) and put it on the same radio station. Because it was on the same time delay (instant) we could enjoy the same environment without two different sounds going on. Now with streaming services and delays in network traffic not to mention Sono’s time delay to make sure all the speakers sync up we can’t do this. Is there anyway to do a neighbourhood sync so we can give permission or even a crazy technical hack (we are both pretty technical) to make this work. Only think I can come up with is to run a network cable between the houses but then we would still need to be on the same network. Thoughts? 

1
melvimbe
1 year ago
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gord drakeContributor I
asked in Controllers and Music services
software update on S2 on wifes iphone

my sonos system works great.  the problem I’m having is trying to update the software on my wife’s IPhone.  Her iPad, my iPad and iPhone are already updated to rev 15.2 on the s2 app.Keep getting an error 1101 on her phone when trying to upgrade. HELP please BTW her iPhone is currently ver 14.2 if that helps thx Gord

2
Corry P
1 year ago
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Keda77Contributor I
asked in Home theater
decalage de son

Bonjour. je rencontre un décalage entre le son de mon home cinéma et la era 100 qui se trouve dans une autre pièce. Savez-vous comment régler ce problème svp?merci 

1
Jamie A
1 year ago
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steox78Contributor I
asked in Home theater
disturbo

salve a tutti ho una playbar ma mi fa un ronzio dal lato sinistro della barra  anche se non in riproduzione sapete darmi una mano come risolvere ?

1
Jamie A
1 year ago
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mlgContributor I
asked in Home theater
sonos ios app regularly drops access to my Beam, no other devices have this issue

I don’t know what to do, at least once a week the ios app (I am in ios 16) loses connection to my Beam and nothing works with any consistency to fix it. I always check for updates. I always turn phone off and on. I always unplug Beam and replug. i never have problems with my wifi, my router, my tv or macbook connections to anything including the beam. The bugginess is clearly only with the ios app. It’s super frustrating. I just ordered one of the new gen speakers to add to my room but now I am extra concerned the issues will be even worse. Is there ANY way to fix this or at least know a sure fire method to reconnect without wasting an hour effing around?

1
Jamie A
1 year ago
S
Smiley FRContributor I
asked in Home theater
Will Trueplay advanced tuning become available for non-Era products?

Should we expect a more precise Trueplay (advanced tuning) update in S2 app for non-Era products? 

1
Sotiris C.
1 year ago
D
DickyWilkoContributor I
asked in Controllers and Music services
Can't connect to Play 5 on my Mac

I can’t connect to my SONOS Play 5 via the desktop Mac app, but both iPhone and iPad connect without any issues. Do I need an updated desktop app, or this something else?

1
D
1 year ago
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Rm91Contributor I
asked in Speakers
Sonos sub not connecting

I have a Sonos Arc and Sub gen 3 which I've been using successfully for the past year or so.I also have a Beam gen 2 which is newly purchased and today I'm setting it up for the first time.I have moved house and want to set up my Beam with the Sub on a new network.The Beam is connected and working...however the Sub simply will not connect/join the network with the Beam.Ignore the Arc for now, as I am not using it currently.I have tried everything, turning both the Beam and Sub off/on. Turning the router off. Using Ethernet cables. Hard resetting the sub.The app has taken me through so many iterations of setup, but fails to connect.I believe it is something to do with the old network (different house/different Internet network) of Sub/Arc not allowing the Sub to leave and join the new network. As some times during my trying of setup today its showing the Arc and sub and asking what products I want on the new network. Obviously j choose the sub, and every time I try to connect it just sa

1
Corry P
1 year ago
K
KnortContributor I
asked in Speakers
cant find existing products sign in and account are shaded out

My son is app s1 for older products keeps loosing my existing products.playbar pkaybasesubplay100 x2play 5 the top 3 icons in my account are not solid white but shaded out and I can’t interact with them! it’s so frustrating that it keeps loosing my products 

1
Corry P
1 year ago
V
vinhgherContributor I
asked in Speakers
Symfonisk lamp not working

Hi, I recently purchased a brand new ikea symfonisk gen 2 lamp. It work great and play music for about 2 hours before it suddenly shut down. I tried plugging it back and the light still work, but the speaker doesn't. I've tried to factory reset it to no avail also. The led indicator on the lamp sometime blink when i plug the power back in but then nothing happen. Can anyone offer a solution or suggestion? Any help is greatly appreciated.

1
Sotiris C.
1 year ago
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Gilbert06Contributor I
asked in Speakers
connexion ko

Bonjour à tous, depuis hier l'application sonos ne reconnaît plus mes sonos one et arc. Des idées ? Merci pour l'aide  Moderator edit:Google Translate-Hello everyone, since yesterday the sonos application no longer recognizes my sonos one and arc. Ideas ? thanks for the help

1
Corry P
1 year ago
J
JayallContributor I
asked in Controllers and Music services
Amazon Music in Canada

I see there have been questions and issues over the years with accessing Amazon.ca music vs amazon.com . The latest answer is to change the country from US to Canada in my profile - how? I cannot find this anywhere. I did change my date and time to “Saskatchewan” and rebooted everything to no avail. I don’t have Alexa. I just want to listen to my amazon music Canada on my Play 1. Thanks for any help provided. 

1
Jamie A
1 year ago
melvimbe
melvimbe
posted in Controllers and Music services
Feature request: Atmos/stereo tracks via Sonos Radio

It’s only been a day with the Era 300s, but something I sort of picked up on with the Arc setup that stands out a lot now that I have two atmos capable rooms.  I can’t use my multroom audio system to play atmos music in multiple rooms very well.  The minute I group a non-atmos room into my atmos room, I lose atmos music where it can be played.  Lowest common denominator.  Sure, I could eventually add more atmos rooms, but many spaces will never makes sense for atmos.  Bathrooms, garage, outdoors, etc.I think I understand why this is the case. Atmos tracks are complete different than strereo tracks...a different file is being played.  Where as you can ‘extract’ mono from a stereo track for mono only rooms, You cannot do the same with atmos and stereo.So, what is needed is an audio format that contains a track in atmos and in stereo with all audio channels in sync.  With this, your atmos capable room can play atmos audio while your rooms that are only (only?) stereo/mono capable can play

1
Sotiris C.
1 year ago
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