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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26792 Topics
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pieromazzContributor I
asked in Home theater
Playbar + Era 300

are the new Era 300   compatible - as rear speakers -  with a Playbar?   Thanks   

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S
1 year ago
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FMercik1943Contributor I
asked in Home theater
I don't see my product Sonos Ray

"I don't see my product."Did factory resetBrought Android phone near unitConnection via EthernetUsing latest release & upgrade of Sonos 2 ControllerDid power on resetNo new router or network

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N
1 year ago
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devilduckContributor I
asked in Home theater
Will Sonos Beam Gen 2 work with ATV4K & KDL48W650D

EDIT: Wrong TV model number, it is KDL-48WD65xI am buying a soundbar for my old mom, to make voices more clear in movies and series.She has an Apple TV 4K gen 3 (the new model) which she uses for watching everything.The TV is a KDL-48WD65x from 2016 which is only used as a monitor for the ATV.The TV has 1 HDMI ARC port, it supports Dolby Digital Plus.So I am guessing the setup would be:AppleTV 4K > TV HDMI 2  - TV HDMI 1 (ARC) > Sonos Beam Gen 2 HDMICan’t find mentions of audio passthrough of dolby signals, so not sure if the TV is compatible?Is this guaranteed to work, or are there possible pitfalls with a TV this old? Link to TV manual:https://www.sony.co.uk/electronics/support/res/manuals/4584/45847741M.pdf

2
J
1 year ago
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t3hAliensContributor I
posted in Home theater
Sound Issues on Apple TV4k

5.1/Atmos stopped working for some reasonWe have an Apple TV4k, Arc, Sub and 2 x 100s which have been working fine for the last week. I came downstairs tonight to watch TV and I fire up Netflix and I cannot hear anything. Apple menu sounds work and so does the Netflix logo, menu clicks but as soon as I start a show I get video but no audio. I checked if there was an update available on the sonos app and nothing. I checked on the ATV and there was so I updated and was hoping for the best but still no luck. Soundbar is connected to eARC and audio pass through is enabled on the TV. If I force the audio output to stereo it works but if I force it to 5.1 it stops working. However if I open the HBO Max app and watch say Tenet it plays fine in 5.1. I am at a loss here! Any help would be great!

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J
1 year ago
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SB_Music_nowContributor I
posted in Home theater
Settings for Arc and Sub mini

Hi,I have purchased a Sonos Arc and sub mini. Can you please advise on the appropriate EQ or any other settings in Sonos app so that I can get an optimal performance from the Sonos combination that I have.

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Schlumpf
1 year ago
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ElitaContributor I
asked in Portable speakers
Sonos Roam connected to the MacBook Pro but it doesn't play.

With the new IOS upgrade to Ventura I have had several synchronization problems. One of these is the SONOS ROAM I already forgot the SONOS ROAM on the MacBook, I turned the bluetooth off and on, I did a restart of the MacBook Pro and the SONOS ROAM, I do the new pairing and apparently they are connected but the SONOS ROAM does not play. 

4
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1 year ago
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OmalbContributor II
posted in Controllers and Music services
Issues with S1 Controller after recent update

After the most recent controller (Mac) desktop upgrade, I have lost all of my album artwork.  This is also reflected on the IOS apps after the recent upgrade...there is no album art.  Occasionally album art will sporadically begin to load (very slowly) but it is never cached (like in the older versions of the controller), because when I shut the controller down and restart it, all of the album art is gone again.  I am aware of how album art is handled with sonos, and I had never had any issue with my library in prior iterations of the software.  I’ve been a sonos user for over 15 years, and am very familiar with the software & systems.   I spent over 4 hours on 3 separate calls with Sonos support and was escalated to level 2 support.  I went through all of the usual troubleshooting steps:Reboot entire system..Router, all zone players & speakers (with complete power downs on all sonos & network gear. Deleted and reloaded the desktop controller several times. Provided detaile

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1 year ago
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West grassContributor I
asked in Speakers
transfer sonos ownership

I wish to give my Sonos components to my son  how can I transfer ownership?

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G
1 year ago
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dcarnevaleContributor I
posted in Components and Architectural
Audiophile Network Streamer and SONOS

I have been thinking about this for quite some time. Not everyone is solely SONOS or Audiophile-grade components. However, SONOS plays in an upper scale price point for casual-listening of music and does so very well. That same household might have a higher-end network streamer like the NAD C700 which is a streamer/amplifier with speaker outputs in a room more dedicated to music. How would one connect these two concepts and play the same music everywhere? Without a SONOS Port adding $500 to the budget?The idea is to play higher res and MQA files in the “listening” room and send the same audio stream to SONOS the system to play at 24-bit/44 kHz …Impossible? Ideas? Thoughts? Solutions?

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buzz
1 year ago
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BemcalpinContributor I
asked in Speakers
Using Sonos in Multiple Homes

I own 5 homes with 34 sonos speakers in the various homes. Can I play the sonos systems at the different homes at same time? For example, if I am at my main home, can someone at a different home of mine play the sonos at that home while I am playing my sonos at my main home?

2
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1 year ago
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VeryRealPersonContributor II
posted in Controllers and Music services
Unable to connect to apple music

S2 app, checked updates and fully updated. Songs won’t play directly from Sonos app but I can airplay Apple Music to the speakers.I tried reauthorizing as well as fully removing the account and adding it back in. Same issue.

2
E
1 year ago
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kwshanghaiContributor I
asked in Components and Architectural
ZP90 keeps flashing white

My ZP90 keeps flashing white and does not show up in S1 anymore.  I had run an update which completed downloading to the unit but got stuck at unit "restart" with light flashing white for a few days.  I tried plugging off and on and tried reset by holding the mute button but light just keeps flashing as soon as I plug in power.  Is there anything else I should do?  Thanks!

1
Ken_Griffiths
1 year ago
Doovy
DoovyContributor II
asked in Advanced setups
Electric guitar connection to Sonos Five

For practising in a small room, am I able to connect my electric guitar to a Sonos Five via Line in? Will I need a pre-amp in-between? FYI - I currently have a turntable and a tape deck connection via RCA switcher to the Five..

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Stanley_4
1 year ago
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brcorbinContributor I
posted in Components and Architectural
sonos Amp

I wanted to know three things?1-how many Sonos ceiling speakers can I install?2-do they need to be hardwired to the amp or can they connect with Bluetooth or WiFi?3- can the amp handle multiple zones?  For example speakers in dinning room only or dinning room and bedroom only?  

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Stanley_4
1 year ago
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sobrero.mikeyContributor I
posted in Home theater
Mount Arc above TV 10 foot ceilings

Hi There,I am mounting my Arc and am wondering if I can mount above my TV.  If mounted above the TV, the arc will be 4 feet below the ceiling - does this give enough space for optimal performance? -Mike 

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1 year ago
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Hendrix8000Contributor I
asked in Controllers and Music services
Configuring the firewall Imac Ventura

My Imac has lost connection with Sonos since update to Ventura. Seems like a firewall issue,but can’t firuge it out

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AjTrek1
1 year ago
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nonsuchandyContributor I
asked in Speakers
Era 100 and line adapter issue

I purchased a pair of Era 100’s to use with my iMac computer, using the USB-C line adapter. The speakers sound absolutely superb, however, every minute or so the stereo pairing drops out of one speakers for a split second. I see a reviewer on YouTube was experiencing exactly the same issue.I’m sure it’s just a bug and will be fixed, but wanted Sonos to know. Thanks

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Airgetlam
1 year ago
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DaveLovesMusicContributor I
posted in Advanced setups
Sonos App Keeps skipping tracks randomly - file not found

I have a Port connected via ethernet, a One connected via WiFi and the port is feeding my main AV receiver via digital out. I control it all via my iPad and the Sonos app. The library is stored on a Drobo NAS connected via ethernet all on the same subnet, one router, one switch, all gigabit. When playing an album it will randomly pop up on the iPad “Unable to play xxxxx File not found” I can manually skip back to the missing track and it will immediately play. Is there a fix for this as its really making a mess out of my enjoyment now??

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Airgetlam
1 year ago
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BrewcContributor II
asked in Speakers
Era 100 and One SL in same room?

Replace my pair of One SL with Era 100 + Arc and sub. Started thinking a day later can I hook the 1Sl back up and put them in the front corners of room?

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1 year ago
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Wolf2024Contributor I
asked in Speakers
ERA 300 Mounting Screw size?

ERA 300- What size is the screw that is used for mounting the speaker to a fixed object?  Thanks all

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melvimbe
1 year ago
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Gandalf11Contributor I
asked in Controllers and Music services
Play:1 sound jumps to 100%

Since update to 15.2.1 the sound on my Play:1 jumps to 100% after a couple of minutes running. No matter if I set the sound on the app or on the computer. Also if it’s radio or from my server in the same network. This is annoying and makes the system unusable… Any hint on how to fix this issue?

1
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1 year ago
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SpaddywaddyEnthusiast I
posted in Controllers and Music services
Filter Atmos from Stereo Apple Music

I have posted this on the Apple community, but I fear they might delete the post for references to Sonos. Hopefully, someone here can help? I have a bit of an over the top audio setup whereby I have a Sonos Arc, 1 x Sub Gen 3 & 2 x Era 300’s. As well as this setup I have 2 x Sonos fives for listening to music in stereo format. I can’t listen to stereo music on a surround sound set up as it sounds awful. I couldn’t even come to listen to Atmos tracks on my previous set up which included the Sonos Ones as the rears. Now that I have swapped them with the Era 300’s listening to Atmos music on this system has been transformed from night into day; it’s really good. However, listening to Stereo format on this setup is still a terrible experience, which is to be expected. As an Apple Music subscriber, is there a way I can easily filter Stereo from Atmos, so that I can change to the desired system depending upon format? 

12
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1 year ago
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ari6000Avid Contributor I
asked in Components and Architectural
Sonos Turntable Through Connect Skips/Pauses

So I have my new Sonos/Pro-Ject Debut Carbon turntable set up through Connect. Line -In Autoplay set to play when the needle drops, to the correct room, etc.  My problem is, sometimes Autoplay doesn’t Autoplay. There is no sound coming through speakers. I have to push Play/Pause on the Connect and then I hear.Also, sometimes when all is good and I group rooms, it goes back to silent and I have to push Play/Pause again to get sound.Play/Pause is not a button I use or want to use. It’s just the only thing that fixes this.Any idea why I’m getting the silence? Is something triggering pause? Why doesn’t Autoplay work all the time? I’m also getting slips in the grouped rooms. Any advice on this?Why can’t this just work? Is Connect just too old a technology?Thanks guys.    

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Jamie A
1 year ago
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Tool Fan 9119Contributor I
asked in Speakers
new location

i’ve recently relocated to a new province, and I can’t get my system up and running. how can I log into a new network using my Sonos app

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controlav
1 year ago
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IanMeth79Contributor I
asked in Speakers
complaints

Roam will not charge. Support is useless.

12
I
1 year ago
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