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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26796 Topics
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BPBContributor I
asked in Home theater
[HELP!] Surround sound (arc +2x ones + sub) ... when playing music the arc is low volume!?!?

Hey Sonos fam!•Just replaced my Sonos Beam with the arc in my surround system (2 ones, arc and a sub), and it sounds great when watching movies, but when playing back music - the arc sounds very soft / low volume.I've switched to ambient, which helped a bit, but i'd rather keep it in full so I don't have to switch every time.Does anyone else have this issue?

1
N
1 year ago
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Port ForlornContributor I
asked in Components and Architectural
AMP reports connected TV when there isn't one

I am trying to setup Alexa to control my AMP's.  But the AMP's report back to alexa that they are controlling a TV.    Even when there is no HDMI cable plugged in and the setting for the AMP has "TV Autoplay" turned off.  Is there any way to get the AMPs to NOT report an attached TV?

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G
1 year ago
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Mr AbominableContributor I
asked in Home theater
era 100 and apple tv

Hi, I am wondering if I can pair 2 era 100’s with an Apple TV for stereo sound, like you can do with the home pods?

1
G
1 year ago
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TXDawgContributor I
asked in Speakers
Paired One SL Stops Working

My sonos system was originally comprised of two One SL speakers and an Arc.  Four months ago, I bought two additional One SL speakers and installed them as “paired” in the same room.  The system worked great for months, no issues.  In the last few weeks, when I am select my paired one speakers, the music plays for a while and then randomly stops.  When I look at my phone, it is as if the music is paused, and when I go to re-select the paired speakers, they don’t show up.  Not until I unplug both of the paired speakers, and sometimes event the internet router, will they show up again.  This only seems to happen with my paired speakers. Does anyone know why this would be happening?  It’s strange that the system worked fine for months, and in the last few weeks, this has become an issue.  I primarily use the Spotify app for music, but when the paired speakers drop out of appearance, they are not viewable in the sonos app either.

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AjTrek1
1 year ago
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JohanRContributor I
asked in Speakers
Era 100 not official adapter issue

Hi, I just received my era 100 and I purchased an adapter on amazon (usb c - jack male)  I didn’t want to buy the official because it’s a usb c - jack female so I will have to put an other cable jack male - jack male.  Unfortunately, it doesn’t work 😑Do you think it’s because it’s not an official cable or the issue come from other thing ?  thanks ✌️

4
J
1 year ago
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eloskarContributor I
asked in Components and Architectural
How to connect sonos sytem to a Denon AVR-X520BT

This is a pre-sale question.I have a Denon AVR-X520BT amp connected to an Apple TV 4K and LG laser projector.I have all this in the back of the room and at 6 m I have the projector screen, I wanted to put a SONOS sound system, but my question is how to connect it to the system, since the sound bar could not connect it to the amplifier or to the Apple TV, I understand that the only way would be via Wi-Fi, is there another way to do it?

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1 year ago
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remmContributor I
asked in Portable speakers
Cannot discover Sonos Move on new Wi-Fi network.

Hi. At home, my pair of Sonos Move work perfectly. At home I have some Amps, Beam+Sub, roam.Now at a second house, I created a new setup with Sonos beam+Sub connected via Wi-Fi. When trying to add Sonos Move from Sonos App, system can not discover them. I reseted speakers, but nothing changed.Has it something to do with the fact I does not have any wired Sonos device connected yet at second house? How should I proceed?

6
buzz
1 year ago
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Dwave4Contributor I
posted in Controllers and Music services
Why is it always so hard to do anything?

It drives me mad when so-called easy to use products like Sonos speakers that are advertised as a better balance for TV and the spoken word and using with music apps! So firstly, TV volume control over music v voice. One of the main reasons I purchased Sonos was because of adverts saying you can do better! Demonstrating volume control over music and spoken words, well after 3yrs and 2 different high-end TVs I have not heard any evidence of this control or it working, in any way shape or form. The over all quality is good, but the app is not easy or obvious to use or control and appears to be more limited than you might expect.Apps, why these cannot be linked to work with all voice controls is beyond annoying! I have spent the last 2hrs trying to make things work, using online help, but nothing works! It is so frustrating! WHY OH WHY would you make something this hard to use? You should be able to add apps, open apps and play from the selected app what you need. But you download the app

17
buzz
1 year ago
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Julie ReynoldsContributor I
asked in Controllers and Music services
Can't add ANY Music Services

I am unable to add any music services.  Trying to add Spotify.  but I tested many at random that show up in the list generated in my sonos player under the tab “Add Music Service”. NONE of them work.  I have checked for system updates.  I’m up to date.I previously added Pandora and that worked fine.  Again, it’s ALL services.  I click on the service and nothing happens. I’m running Sonos as usual out of my  HP Laptop from a “mini controller”.   I am pretty sure I bought my equipment as the first generation.  I was an early adopter. But I doubt this matters since it’s a software/app issue it seems. 

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1 year ago
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cnittkeContributor I
asked in Speakers
Can't get my sonos system connected - can someone help please ...!!

Good evening ! I have bought my Sonos system in Hong Kong and recently moved to France.I have tried several times to set it up but failed endlessly. Can someone please help.Getting really frustrated here. BIG THANK YOU 

5
M
1 year ago
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DarbyNContributor I
asked in Controllers and Music services
iOS update 15.2 made selecting radio stations erratic

Since the 15.2 App update, selecting a radio station is erratic.  Switching between stations sometimes shows the new station on screen, but doesn’t change the actual stream.  Sometimes switching puts up the “About this station” screen, forcing another tap to start.  Sometimes switching gives a surprise station.  Alarms don’t connect to desired stations, only to what was playing the night before, or the annoying Sonos bongs.  This happens with both Sonos Radio and iTunes stations, with four different iOS devices, all up to date in software.  I have tried deleting the app, resetting stations, etc.  Am I the only one having problems like this?

7
D
1 year ago
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bobliteContributor I
asked in Home theater
Can Sonos Beam be used with Apple Mac?

Can Sonos Beam be used with Apple Mac? What connections would I use? (The Mac has an HDMI port and an Ethernet port). 

4
AjTrek1
1 year ago
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Mwolf037Contributor I
asked in Home theater
Beam gen2 + play3

I have a Beam gen2 and have had a Play 3 for a number of years. We moved house several months ago and I have not attempted to use the Play 3 since then. I thought it would be a good idea to use the Play 3 as part of a surround sound system and would be prepared to buy a second hand Play 3. I tried to use the Play 3 but the app does not recognise it.Will this be resolved with the addition of another Play3 and will they both have to be reset?

1
UKMedia
1 year ago
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Harl3Contributor I
asked in Speakers
Speaker randomly disconnecting after buying Era 300

Hello,i’ve been using for the last year an Arc+Sub(gen3)+2 Ones setup in my living room and everything worked as expected. The Arc is connected via Ethernet so all the speaker show as WM0Last week i bought two Era 300s to replace my ones a surrounds.I removed the Ones as surrounds from the app, configured the Eras and again, everything went well.After like two days i decided to plug my old Ones in other rooms of the house (bath and bedroom) and the first thing i noticed was that they still showed up as WM0, shouldn’t they show up as WM1 and not use SonosNet?But most importantly, as soon as i turn on the two old Ones the whole setup starts to mess up and randomly i get disconnections from the sub, stuttering from the Eras, and random stops on the Ones.Did i do somehing wrong in this process? should i have factory reset the ones after removing as surrounds or something like this? I’ve already checked that there are no duplicate ips, no interference or anything like that (besides as i sai

2
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1 year ago
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thetimallenAvid Contributor I
posted in Components and Architectural
Audio delay due Marantz receiver

It’s a much discussed topic here how some audio receivers add a delay to music from a Sonos Port.  I use a Port to send a signal to my Marantz AV7704. The Marantz then sends a signal to my Macintosh Amp which powers the speakers in my living room. Due to the processing done by the Marantz, a slight, but annoying, delay is introduced to the music coming out of the speakers attached to the Marantz when compared to the rest of my Sonos system throughout my house.  The rest of my house is mostly in-ceiling speakers powered by Sonos amps.A common answer is for me to put the Marantz into “direct” mode.  If the Marantz doesn’t have to process the music, no delay is added. But I think this is a poor answer.  The processing in all the non-direct modes makes the sound of the music so much better  I guess it’s too hard for Sonos to allow us to add a delay to the rest of our Sonos system so the whole house will be synced up to the delayed room.  Else they would have done this. So given that Soson

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1 year ago
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WickidWizard11Contributor I
asked in Speakers
Voices from rear surrounds (ONE SL’s)

I can hear voices coming out of my rear ONE SL’s. Is this normal? As far as I understood the surrounds were only meant to output surrounding noises (things off screen for instance).

10
SarahN
1 year ago
O
OManContributor II
posted in Advanced setups
Issues connecting to S2 with S1 on the same network

I am running a Play 5 and OldConnect with S1, and a bunch of Ones, Play 1s, 3s and 5s Gen2, and Amp with S2.Time to time, I cannot connect to S2. It keeps me the option to connect to S1. After a couple of times restarting the App I can connect to S2. Some other times, I have disconnected the S1 device/s to able to connect. Also, after a router reboot, most of the  time I have to do disconnect the S1 devices to able to connect to S2. I have never had issues connecting to S1.  Also I have tried to connect using ethernet (PC), Wireless 2.4 and 5. Using Windows 10, 11, Samsung S20, and Iphone 13. Same issues in all of them.Network configuration:Asus Rt-AX89XS1 configurationPlay 5 wired connected to routerS2 Configuration:One wired to router, even it is configured for wireless. I had a Boost wired but it game more issues than the One. ATM, the Boost is not connected.All S2 Sonos devices are configured as wireless WM 1.  I did tried configured as wired WM 0 with the same effect. Thanks in ad

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buzz
1 year ago
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Gold333Contributor I
posted in Home theater
7 meter / 275 inch screen. Is Sonos Arc the right solution?

I need product information and the sales rep knew surprisingly little about their own speakers.Can someone tell me if Sonos Arc is the solution for me? I have a home theater (7 meter / 275 inch) screen. I need a speaker which can output surround sound (e.g. Dolby Atmos, Sonic 3D, Sennheiser GSX 7.1, CMSS-3D, Windows Sonic, etc.)  Any one of those formats will do. I can output all of them using Hesuvi.I run normal and 3D Blurays from a PC to a projector using HDMI 1.4a to power the projector.The pc also has the standard audio jacks:1. S/PDIF OutRear Out Cen / Sub Out Line out Line In Mic Inand Bluetooth. Are Sonos products like the Arc the solution to a home cinema setup? If so how can I connect it best. I will ideally purchase one before the weekend if it is suitable.

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buzz
1 year ago
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Dave44Contributor I
posted in Home theater
stereo pcm from the ps4 and blu ray player

HiI don't know if you can me out? I have a sonos Arc and 2 Sonos one SL as surrounds I stream dolby atmos from Disney plus the app that works find (very happy)but i'm getting stereo pcm from the ps4 and blu ray playerI'm running this on a optoma cinemax p2 it’s got  ARCrunning through a switcher.Thanks for your time Dave44

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G
1 year ago
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BilyumContributor I
asked in Home theater
Play 1 used as surrounds with Beam will not work

I am using a Beam and two Sonos Play 1 as surrounds for my TV. They are showing connected as left and right with the Beam. I have even completed the Truetune. All three work great when playing music, but when I watch TV I only get sound from the Beam. I have the volume on the Play 1 turned up on the app but no luck. I have done a factory reset. Not sure what I am missing. Any thoughts.

2
Ken_Griffiths
1 year ago
SarahN
SarahNHeadliner I
asked in Portable speakers
Sonos Roams not playing content via Bluetooth

Hey AllJust installed my new Era 300 in my lounge and it sounds fab. Odd thing though is since doing that, my Roams won’t play Bluetooth content - as in I don’t hear anything through them. They pair ok with my phone and have the blue light (have tried all 3 individually, not all at once!).They play wifi content fine and I have re-booted them, and my phone. I even signed out of the app and back in again.Diagnostic 1397953160 raised.Any ideas?And just now paired the Era 300 to the phone and BT content plays fine out of it. Still no sound if I try a Roam though - that makes no sense!Also just tried the Move and that is also fine. Just the 3 Roams???Moderator edit: combined posts

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Ken_Griffiths
1 year ago
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timwaittContributor I
asked in Speakers
Spatial Music button

I’ve just set up my ERC 300’s as a stereo pair and am playing Apple Music Spatial audio which is showing Atmos in the app. However I don’t notice any difference turning the Spatial Music Immersive option on or off. 

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T
1 year ago
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mjmjContributor I
posted in Speakers
Feature Request: Disable bluetooth on Sonos One Gen 2

Hi, may I request a toggle to disable bluetooth on Sonos One Gen 2, similar to how we can disable WiFi? Thank you!

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controlav
1 year ago
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billgilbrookContributor I
asked in Components and Architectural
Emotiva Amp(s) w/Sonos Port(s)

Anyone successfully hooked up A-series Emotiva Amp(s) to multi-room Sonos Ports?

5
buzz
1 year ago
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soulboyContributor I
posted in Controllers and Music services
WD servers are down

I suffered the fiasco a couple of years back with my WD NAS drive and it being bricked. In the end, I decided to replace it and I have them another chance - with a My Cloud Home (surely they will be trying extra hard not to screw up again!). It arrived last Saturday and I spent Sunday loading my music onto it. Added the My Cloud app in Sonos and it worked fine for 1 day. Then it stopped working. After a lot of time spent trying to fix it, I went online to see if it was just me. Nope - they have managed to mess the new system up completely too (and a lot of people are very angry). Here is the service status alert on their website:02 Apr 2023OUTAGEWestern Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger.We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.

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Ken_Griffiths
1 year ago
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