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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26975 Topics
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SamazarTrending Lyricist I
asked in Advanced setups
Two CONNECT zones not working ?

I need urgent assistance, just installed a whole house Sonos system for an important client. All Sonos devices except 2 Sonos subs are hardwired to a manageable Ubiquity switch. I had the network engineer configure all the ports that support Sonos devices to STP path cost 10 including the ports that support the 2 CONNECT units. The 2 CONNECT units have been placed in a server rack right next to the network switch, router and an amplifier that is fed by the 2 CONNECT units. Everything was working absolutely fine until I disconnected the 2 CONNECT units to make some adjustments to the amp. When I reconnected and rebooted the CONNECT units, the lights go to solid white but the zones they represent (Pool and Deck) have disappeared. I noticed the Pool zone appear and when I try and play music it does not work and then suddenly disappears from the controller. I factory reset both the CONNECT units and tried adding them back in the Sonos system, the first one I set up tends to work, the

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6 years ago
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austin_johnAvid Contributor I
asked in Advanced setups
STP Issues with HP Switches: 1920-24G (core) 1810-8G (satellite)

I have a HP 1920-24G as core switch and am adding a HP 1810-8G to replace an unmanaged switch in a media room. The 1920 has 4 ZPs directly wired to it. The 1810 is at the end of a drop from the 1920. On the 1810, I have a Connect attached, which also has a line in from the media amplifier. The Connect also provides sonosnet connectivity to a pair of Play 3's and one Play 5 that are too far from the switch/ZP area. To get the setup working, I disabled wifi (sonosnet) on the 4 wired ZPs and enabled STP on the 1920 and on the 1810. I set the priority of the 1920 at 4096 and the priority of the 1810 as 8128. The system is operable (no diabling broadcast storms), but the Connect is showing up as root on the Sonos STP, not the HP 1920. My understanding is that the MAC of the 1920 should be the system root. In the 1920 diagnostic file and on the 1810 configuration page, it appears that the 1920 is root - it's just in the Sonos STP output that the 1920 is not root. In screen

22916
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6 years ago
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taylor101010Contributor I
posted in Advanced setups
Ceiling Speakers throughout house?

I have an in home system setup with speakers throughout the house in the ceiling. The rooms that have ceiling speakers have wall plate switches to turn the sound on or off and volume control. They do not allow you to change channels, select music etc... this can only be done from one source at the main outlet. I currently only have one control station that I can hook up any type of sound like a stereo, directv, ipod etc.. to provide sound to those speakers. I would like to be able to control the input wirelessly from anywhere with my phone and select whatever source I choose like pandora, amazon etc.. Is there a product that will let me do that? Thank you!

7624
rgo4
6 years ago
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Dr. HouxContributor I
asked in Advanced setups
Two Boost or not Two Boost, that is the question...

Apologies for the question. I do have a real question though, and it’s two boost related. I live in an old house with thick walls. I have a garden office 20m from the house. Everything is wired up with CAT6, including the garden office. Initial setup was a Connect in the conservatory wired to the router, two play 1’s in the kitchen (stereo pair), a play 3 in the living room and another Connect upstairs. This sort of worked but the kitchen 1’s and the upstairs connect would regularly lose connection. To fix this, I bought a Boost, and this is now connected to the Router instead of the Connect. This has fixed the connection problem in the house, but I cannot get a reliable connection to the Connect in the garden office. Any thoughts on how I could improve things? I did wonder if I could move the Boost from the house to the Garden, and connect it to the wired network from their but I fear I will then be back to the same problem in the house. Does anyone know if I can have two Bo

53604
buzz
6 years ago
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PLCMAN58Chromatic Producer I
posted in Advanced setups
tp-link Managed Switches Sucess with SONOS

I recently replaced some aging Dell PowerConnect Managed Ethernet Switches with three tp-link managed Switches. 1. Master Switch - T2600G-52TS 48 Port Managed Switch 2. Satellite Switch #1 - T2600-28TS 28 Port Managed Switch 3. Satellite Switch #2 - T2500G-10TS 10 Port Managed Switch All switches are fanless. I powered down all SONOS components and then added them back in one at a time. Connected to the Master Switch -T2600G-52TS 1 - SONOS Boost 2 - SONOS Play 5 2 - SONOS Connect AMP 1 - SONOS ZP100 Connected to the Satellite Switch #2 - T2500G-10TS 1 - SONOS Playbar 1 - SONOS ZP90 Wireless SONOS Components 1 - SONOS Play 5 Controllers: 2 - iPhones 2 - iPads 2 - Amazon Fire HD8 The system is fully functional with no drop outs. tp-link STP Settings: All non SONOS connected ports have STP Enabled with the STP Priority = 128, STP Path Cost - Auto and Edge Port = Disabled. All SONOS connected ports have STP Enabled with the STP Priority = 128, S

17103
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6 years ago
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slangsterContributor III
asked in Speakers
blinking green light

My sonos play 3 was working fine (about 2 months old). 2 days ago it stopped. the light is flashing green. I've tried switching power on and off. I've re-set my wifi router but still not working. the sonos controller on my PC is not detecting it. any idea as to what I should do? thanks in advance. Simon

582202
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6 years ago
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davidg24Contributor I
asked in Advanced setups
Sonos separated by SSID with Ubiquity WiFi

Does anyone have experience of separate Sonos system on different SSId's with uninfy/ ubiquity WiFI

5939
ratty
6 years ago
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Frankie-boyContributor I
asked in Advanced setups
sonos to connect wireless on 2 access points

i have a bunch of sonos. now also 2 play5 in other building beside my house which most of sonos is on one access point in this building 2 i have another wifi access point and on the same Lan network , and controlled by the same dhcp router but in building 2 i can only connect the 2 play5 using wired connection i would really prefer not to use cables in building2 anybody got an instruction of how to make this work ? , i have heard something of using same ssid on the 2 accespoints and something more .

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F
6 years ago
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Kevrock17Contributor I
asked in Advanced setups
Whole House Audio Setup (Sonos integration)

Building a new home and went with a modest amount of distributed audio in the house but will be bringing 3 Sonos Play 1s to the new house. Here is the setup. How will I need to power the in-ceiling speakers and utilize the best setup for whole-home setup. Outdoor Living area- Set of in-ceiling speakers Kitchen- Set of in-ceiling speakers Master Bath- Set of in-ceiling speakers Master Bedroom- Two Play 1 sonos wireless speakers Office- 1 sonos Play 1. Living Room- I may get a Sonos Playbar but hate how tall and bulky it is. Has anyone utilized a smaller, sleeker surround bar directly connected to the TV above it, but then connected it to a sonos Connect that way it serves dual purpose. Connected directly to the TV for better TV sound but the Connect allows it to be used as a sound source in that room. Could easily add sonos wireless speakers to other rooms and switching and powering them is a moot point. My question is the 3 rooms listed above that will be routed back

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6 years ago
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trmn8rContributor I
posted in Advanced setups
Sonos and AT&T U-verse

I have used my Sonos equipment for 10 months without any problem, it has worked perfectly with my Linksys Wireless router (and my previous DSL service). Yesterday however, I changed my internet/tv provider to AT&T U-verse and my Sonos Desktop Controller can no longer find my ZoneBridge or my ZonePlayers. Nothing seems to be working. AT&T U-verse comes with a wireless router which has replaced my old Linksys router (this is probably where the problem lies). Does anyone know the answer to this? My ZoneBridge is hardwired to the at&t "2wire" router, everything is physically hooked up correctly, but is not working (maybe an IP address problem). I appreciate any help that I can get, thanks. [B][U]Update:[/U] for some reason, now the Sonos [I]equipment [/I]has contact with the router ... everything seems to be working now EXCEPT for the Sonos DESKTOP Sontroller (which still is "searching for the Zonebridges/-players[/B]

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6 years ago
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bootrecordsContributor II
posted in Advanced setups
Access denied errors after NAS/server OS update

Hi all, I'm currently confused by what my Sonos system (or rather, its software) is trying to tell me. I just updated my server's OS a few days ago, when suddenly Sonos wasn't able to access the Samba/NAS share on that device any more, stating access was denied. I removed my music library folder using the Sonos App (on my Windows PC) and tried to re-add it, again resulting in an "Access denied" error. The same occurs when I try to re-add my NAS folder via Android App. The directory permissions in the (path to the) Samba share folder were not altered, and also the smb.conf file was not modified in any way. Accessing the Samba-enabled folders on my server still works fine from my Windows PC as well. Does anyone have an idea what else may be the reason for the sudden loss of access to my Samba share folder?

120616
pwt
6 years ago
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wcjohnst543Contributor I
asked in Advanced setups
Sonos Connect:AMP with Apple TV Remote

I use Apple TV and Playstation vue for my tv. I have surround speakers hooked up to my Connect:AMP. Normally the apple TV remote controls the volume through the speakers on the TV. I see some articles on programming it control the Playbar but is there any way to program the Apple TV remote to control the volume through the Connect:AMP? If you set the TV to "External Speakers" you get a "Not available" every time you hit the volume buttons on the Apple remote. As it is now, I'm left adjusting volume for TV via the Sonos app on my phone (which is inconvenient if you don't have your phone in your pocket 24/7). Thanks

13042
J
6 years ago
Eelco
EelcoTrending Lyricist I
posted in Advanced setups
Default source when turning on power

Maybe I am the only one who is disconnecting his Sonos (connect) from the power source, but what I would like is that I could define a default source that starts playing when I turn on the power on my Sonos.

413325
A
6 years ago
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DinklifeContributor II
asked in Advanced setups
Two connect amps

Has anyone tried two connect amps as the same room? I currently have one connect amp driving four separate speakers in my yard. I'd like to add another amp and remove the splice but don't want two separate volumes/rooms.

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C
6 years ago
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jrbakContributor I
posted in Advanced setups
Line In: New No Delay Local Mode

I'm using a Connect to switch between TV audio (line-in) and other traditional Sonos sources. I find the minimum 70ms delay on the line-in input to be maddening. While it occasionally works out that audio/video are reasonably sync'd, more times than not the Connect noticeably degrades A/V sync. Additionally, if other televisions are on in adjacent rooms (common occurrence) the delay in the Connect creates an obvious audio sync problem between devices. After having read the forums, etc. I understand some of the technical reasons for the delay; I’m not proposing we violate the laws of space/time. What I am proposing is a dual-mode line-in function. The primary mode would work exactly as it does now (ability to share Connect line-in with all Sonos components). The secondary mode would be a local only mode (no sharing) and would forgo the analog to digital conversion process and simply provide direct analog amplification for the line input. This would completely eliminate the line

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6 years ago
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ddseagerContributor I
asked in Advanced setups
IP Addresses

I'm trying to chase a problem that is caused by either my Sonos system or my mesh WiFi system. To help me do this I need to understand how Sonos uses IP addresses. I suspect that Sonos changes the way it uses IP addresses depending upon the configuration and upon changes to configurations. I would like to understand what happens to IP addresses with the following configurations: Standard Setup - does each speaker have a unique IP address Boost Setup - do all speakers have the same IP address Surround Sound Group - do all speakers in a surround sound group have the same IP address Stereo Parings - do both speakers in a stereo group have the same IP address Group - when speakers are grouped together do they maintain their unique IP addresses Also, what happens to IP addresses when speakers are moved into and out of Groups, into and out of Stereo Parings, into and out of Surround Sound Groups, from Standard Setup to Boost Setup and from Boost Setup to Standard Setup. I have sea

83333
D
6 years ago
MrMookie123
MrMookie123Avid Contributor I
asked in Components and Architectural
Proper way to add BOOST to already existing Sonos Setup

Good Morning, I just purchased a BOOST for my home. Easy question. What is the proper way to add the BOOST to an already home Sonos Setup ? Play 5, 3 Play 1's - 2 as a stero pair, Play One, Playbase. I will be plugging the BOOST directly into my router.

566594
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6 years ago
A
AkiryzonEnthusiast I
asked in Advanced setups
Group Speakers

On https://www.sonos.com/en-ca/airplay, it says (under using the sonos playbar to get airplay support) ... "To play in another room of your home, group the PLAYBAR with another Sonos speaker and you can stream iTunes Radio in both rooms." ... how do I do that? How do I group the playbar with a sonos speaker in another room? .... errrrmmmmm idk if I can delete useless posts but if someone can, then delete this one :P https://sonos.custhelp.com/app/answers/detail/a_id/4002/~/how-to-group-rooms-in-the-sonos-app

6641
bockersjv
6 years ago
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ChrisHzAvid Contributor II
asked in Home theater
Playbase - Unable to Connect to TV

I just purchased a Sonos Playbase. I followed the directions for setup without success. Initially it would not connect to my wireless network so I moved the router adjacent to the box and hardwired it. The playbase downloaded an update and registered the product. Now it was time to connect to the TV. With the Optical cable connected, I had to disconnect the router so I could connect the cable to the Comcast TV box. (the router is supplied by Comcast and requires a coaxial connection). The playbase would not connect to the TV and now only shows a white light. I tried to perform a reset by unplugging power then plugging in while holding down the play/pause button with no change. At this point I do not know what to do. Sound and Vision really talked the playbase up. Any ideas on a path forward would be appreciated. Chris

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Airgetlam
6 years ago
M
mataglap
posted in Advanced setups
Advanced troubleshooting and diagnostics

It looks like with 8.0, Sonos has removed almost all of the diagnostic information from http://HOSTNAME_OR_IP:1400/support/review In particular the anacapa.trace files aren't visible anymore, which I've always found useful for seeing what's going on. Anyone else noticed any other changes that us end-users could use to help ourselves?

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M
6 years ago
A
asawikContributor I
asked in Advanced setups
Connect Sonos to a new jukebox

We bought a new Rock-Ola cd jukebox for our restaurant and I want to play our playlist through it. When someone throws a coin in the jukebox the juke takes priority and it must switch back automatically to playlist when when cd is not playing. Well, I got from Rock-Ola that this is possible (Their answer: Play it as a background with your device. It will play until you make a selection on the jukebox. The jukebox takes priority. Then it will go back to background after all songs selected are finished.) Now my question; has anyone else done this and knows exactly what sonos products we need for this? Supplier recommended a sonos base station – but what's that:?

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6 years ago
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Jezmund-BerzerkerContributor I
asked in Advanced setups
AppleTV to Multiple Sonos

Can someone help me figure out how to do this well? I often host streaming parties where we use an app on the AppleTV to watch live concerts. I have a very good audio setup in my main viewing room that plays the TV audio via HDMI from the AppleTV to my receiver. I would like to be able to also stream this audio to my Sonos units throughout the house. I did this successfully once by running a 1/8" cable from the headphone out of my TV to the input of the Sonos Connect. For some reason that worked once and then I could never repeat the setup. The AppleTV has optical out and HDMI out (currently to my home theater). I have a receiver with every input imaginable, a Connect and a Connect:AMP. I'm willing to do some rewiring of my normal setup for these events, but I do need to make sure I still have audio coming out of the home theater speakers. Ideas? Thanks!

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J
6 years ago
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otter421Contributor I
asked in Advanced setups
Connect:Amp + RCA Victor Record Console

I have an old RCA Victor Record Console with a record player, AM/FM Stereo and integrated speakers. Several years ago I added an input to allow it to play music from my iPod. Now I want to know if I can somehow connect it to my Sonos Connect:Amp and allow me to listen to records on the integrated speakers and the speakers connected to my Connect:Amp. Has anyone successfully done this?

129612
U
6 years ago
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nduemlerContributor I
asked in Advanced setups
In Ceiling Speaker Setup

Hello all, I am building a new house and have prewired for in ceiling audio. My current speaker runs are as followed: 2 speakers in main living area 1 speaker in guest bath 1 speaker in office 1 speaker in master 1 speaker in master bath 1 speaker in soffit over deck Due to size, I only prewired 1 speaker to certain rooms as can be seen above. That said, what is a basic configuration for Sonos with this setup and how can I power all speakers with one Sonos system? Also, if possible, I would like 4 zones that can be played either simultaneously or separately. Please note I’m a compete newbie at this.. Thanks!

10992
G
6 years ago
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machiatoContributor I
asked in Advanced setups
802.11ac Wifi and SonosNet co-existance

Sonos compatriots, I set up a lot of Sonos systems for my clients and want to maximize their WiFi speed as well as provide for a reliable Sonos System operation. I always make sure the WiFi is operating in channels that don't interfere with the Sonos. So... typically with 802.11ac WiFi networks, I will setup the Sonos on SonosNet channel 11 (aka NOT using WiFi at all), and set the WiFi on channel 1 Wide-channel (20/40Mhz on the 2.4GHz band) and channel 153 (20/40/80Mhz on the 5GHz band). With this setup, I am confident that in the 2.4GHz I have minimized the chance of interference between the Sonos and WiFi, but on the 5GHz band, I don't know what frequencies SonosNet operates in. So..., when I have a "bonded" system setup with a Playbar and Sub/surrounds, what actual frequencies does SonosNet use? I am interested in the best possible WiFi speed and the least inteference and what frequencies to set the WiFi to operate in. Thanks, Carl

11402
ratty
6 years ago
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