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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26972 Topics
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lkdaleyContributor I
asked in Advanced setups
Play PC sounds thru PLAY:1

I have a Sonos PLAY:1 in my office and it seems redundant to have PC speakers in there as well. Is there some way to connect the PC audio out to a PLAY:1?? Thanks so much!

14
N
6 years ago
D
DaganContributor I
asked in Advanced setups
Deauthorize Third-Party Apps

My Sonos can currently be controlled by SmartThings and Alexa. I originally set up SmartThings so that I could turn the Sonos off and on via Alexa before Alexa supported Sonos directly. Now that Sonos integration with Alexa is released, I want to remove Sonos from SmartThings. For the life of me, I cannot find a way to deauthorize SmartThings. Am I just missing the obvious here, or is Sonos not giving users the option to deauthorize third parties?

1
Chris
6 years ago
M
mrd71Contributor I
asked in Advanced setups
Pairing Bowers & Wilkins PX bluetooth headphones with Gen 2 Play 5

Has anyone paired bluetooth headphones to a Gen 2 Play 5 using a 3rd party bluetooth transmitter / receiver? If it has been done please can you post a step by step guide on how to do it. Do you then play the music as normal through the Sonos app. Thank in advance.

2
M
6 years ago
inopinatus
inopinatusProminent Collaborator I
asked in Advanced setups
GetZoneInfo - HTAudioIn codes

I've been talking to my Playbar with UPnP. The GetZoneInfo command appears to be the command used by "About My Sonos System" and returns some familiar data, e.g. [code] <u:GetZoneInfoResponse xmlns:u="urn:schemas-upnp-org:service:DeviceProperties:1"> <SerialNumber>5C-AA-FD-xx-xx-xx:F</SerialNumber> <SoftwareVersion>33.15-32291</SoftwareVersion> <DisplaySoftwareVersion>6.4</DisplaySoftwareVersion> <HardwareVersion>1.9.1.10-2</HardwareVersion> <IPAddress>10.0.x.x</IPAddress> <MACAddress>5C:AA:FD:xx:xx:xx</MACAddress> <CopyrightInfo>.. 2004-2015 Sonos, Inc. All Rights Reserved.</CopyrightInfo> <ExtraInfo>OTP: </ExtraInfo> <HTAudioIn>2</HTAudioIn> </u:GetZoneInfoResponse> [/code] I'm curious about the values for HTAudioIn. It seems to represent the SPDIF port state. So far I've got: 2: St

4
controlav
6 years ago
RangerDog
RangerDogEnthusiast I
asked in Home theater
TV Autoplay & Ungroup on Autoplay check boxes

New to Sonos. I have a 5.1 setup for my TV and also listen to music in the "TV Room." Everythings seems to be working correctly with my Playbar, Sub and two Play:1 speakers. Just one questions I haven't found directly answered on the forum or in support: There are two check boxes in the controller app room settings: TV Autopay Ungroup on Autoplay Can someone explain in clear English what those boxes do and why I would want to check/uncheck one, the other or both? Thank you!

4
E
6 years ago
D
DavidTurner91Contributor I
asked in Advanced setups
Using Sonos with Unpowered Existing Setup

I have the following setup: In-ceiling speakers connected through a [b]Connect:AMP[/b] 2 [b]Play:1[/b] speakers in separate rooms 1 [b]Connect[/b] Marantz NR1504 Receiver 2 PSB Alpha T1s AT-LP60 Turntable I want to be able to play the Television and the turntable through the Sonos system. What is the proper set-up?

7
Airgetlam
6 years ago
D
David_140Contributor I
posted in Advanced setups
Connecting to Marantz 1504 as Network Media Player

I have a Connect AMP and just purchased a Marantz NR1504. Is there a way to play from the SONOS to the 1504 through the Network without connecting speaker output? Basically using the SONOS as my media player. Thanks

8
D
6 years ago
R
RikrokContributor I
posted in Advanced setups
Auto power on amp

I have a Sonos Connect connected to an amp (more accurately a pair of active studio monitors, but effectively the same). Every time I start playing music for that room I need switch the power socket on for the multiplug that they're powered from. Other people may have amps that auto switch on when they detect an input signal but that's not an option for me. I would have thought its fairly common issue but I'm really struggling to find a solution. There's this discontinued product, the Parasound SCAMP: parasound.com/pdfs/vintage/scampom.pdf (Sorry, this forum won't let me post clickable links until I've posted 3 times!) Which while being on ebay is expensive, but more importantly the wrong voltage (and ideally would be better with kettle style power outputs, or at least UK sockets). I also found this, the ST-ACR2: rdlnet.com/product.php?page=278 But I have no idea how to hook this up, and even if I could I'd up up which a bunch of exposed wires on the shelf. Can anyon

13
G
6 years ago
F
FanOfMusicContributor III
asked in Advanced setups
Replacing faulty Netgear router with Unifi Security Gateway router - question on Spanning Tree Protocol (STP)

Hi. I have 17 Zone players at my house. We are in the process of replacing our NetGear router due to a malfunction with a UniFi security gateway (Router) and a UniFi switch (24 port). My question relates to the switch and if it will support STP. Currently I have a PLAY-5 wired to the router as well two Connect-AMPS I use for Bose speakers in the basement. My setup has been working flawlessly for several years with the NetGear router and switches. I dont have much experience with Ubiquiti products or their gateways & switches. I may have to connect just one Play-5 directly to the router and let this player start SONOSNET. If anyone has any experience with UniFi products and can share any setup issues etc that would be greatly appreciated. Thanks!

1
P
6 years ago
S
smgulliksonContributor I
asked in Advanced setups
TV Remote Control

All I would like to do is add a record control to change volume.

4
Keith N
6 years ago
J
jillzatykoContributor I
asked in Home theater
Help connecting Playbase to Vizio tv

I have the audio plugged into my tv and the power cord plugged in as well. The Sonos app says it cannot find the tv audio and won't set up. Can someone help?

1
Airgetlam
6 years ago
J
jefsContributor I
posted in Advanced setups
can Sonos be connected via POE (Power Over Ethernet)

I was wondering if a Sonos system can be provided with power by using POE. If not, are there any plans to integrate this in future releases?

6
D
6 years ago
K2Cal
K2CalContributor I
asked in Advanced setups
Connected Living Room & Kitchen -- possible to have 2 different room setups to use?

I live in a condo that has open plan living, dining, kitchen area ( L shaped -- with the small part of the L being the kitchen). I have 2 Play:3's in the living room set up as stereo configuration, and a One on the kitchen counter. When I'm listening to music it would normally be from the living room speakers -- when I'm in the kitchen area, generally the One (and when at the breakfast counter bar. Currently the Play:3's are configured for "Living Room" and the One for "Kitchen". Sometimes I've got both of them running together ... here's my question. Can I add another "room" configuration that includes all the speakers? So I'd have the current "Living Room", "Kitchen" and then another "Big Room" (or whatever). I would then "tune" the "Big Room" to be optimized for the larger space with all three speakers running. Thanks!

4
K2Cal
6 years ago
U
User389282Contributor I
posted in Advanced setups
More than one remote to control volume on playbar

Hi, I have an LG OLED TV and Xfinity. Is there a way to have two remotes control the volume on playbar setting (+sub+suround)? or can I only choose one? when we watch Xfinity we prefer to use Xfinity remote for X1 voice control that the LG Magic remote doesn't support, but then its annoying to back to LG remote for volume. Isaac

7
Chris
6 years ago
E
entonContributor I
asked in Advanced setups
Registration Error

I have a ZP100 that has updated to 8.1 but will not register. I get a time out with the message "Setup Problem Check your internet connection and that all your players are plugged in". I have tried the registration process with this player many times over the last 2 weeks. Other players (ZP100s among them) have not had this issue. Here are the contents of anacapa.trace after I try to register: [2000-01-01 00:47:01.810] Validating flags [0x00000001] for endpoint [/device_account/registration] [2000-01-01 00:47:01.814] perf: 1: ip=169.254.1.100:60880, sidx=1, backlog=0, total=477, sm=0, fb=473, req=473, handler=477, cm=477, op=https [2000-01-01 00:47:03.820] timedjobmgr starting job "pollZPHighRateJobs" (s:946687623 n:946687623) [2000-01-01 00:47:03.825] timedjobmgr completed job "pollZPHighRateJobs" [2000-01-01 00:47:06.830] timedjobmgr starting job "fetchRegDeviceCert" (s:946687626 n:946687626) [2000-01-01 00:47:06.831] regcert: fetching certificate [] [2000-01-01 00:4

6
R
6 years ago
J
JBYSContributor I
asked in Advanced setups
Multiple users accessing the same speakers

We have a yoga studio with many instructors and 2 Sonos speakers. Can each instructor with their own Sonos login and app access the same set of speakers when they teach their own class?

1
Stanley_4
6 years ago
K
kme_andersonContributor II
asked in Advanced setups
SONOS fails with no internet now

Is there a change to how the latest software works? I am suspecting that the system now needs to always see a live internet connection, and that if it goes., the system will fail or the controller will lose connection to the players? We are in an area with little or no internet and use local content store, we also have systems on a boat that has no internet. The latest SW seems to prevent you from using the system if you do not have a permanent internet connection. If I am not using streaming services, why must I keep a connection open to the SONOS mothership?

2
K
6 years ago
J
jossermanContributor I
posted in Advanced setups
Ideas for easy integration/control with home theater receiver

Curious what innovative ways folks have integrated your SONOS connects with your existing receivers. I've tried a few things, but not thrilled with any of them unfortunately so far, and am tempted to just have a separate set of speakers/amp. How do you deal with volume control - Since volume control will be tied to other receiver sources like TV. How do you deal with source switching My answers to above: [b][u]How do you deal with volume control:[/u][/b] - I've tried fixed volume on SONOS, but then you still have to adjust volume in two places one for the other sonos devices not connected to receiver and one for the device on the receiver. - I've set receiver to have different volumes per source, so setting the source for the SONOS at a higher level compared to other sources, and then you can still do the adjustments on the SONOS controller for volume. This seems to be the best route, although unfortunately my receivers range in volume per source isn't great enough, so

5
J
6 years ago
H
harporContributor I
asked in Advanced setups
VPN

How do I connect to a VPN. I use Keezel as a upload VPN device. Sonos will not connect to it.

4
M
6 years ago
S
ShanehintzContributor I
asked in Advanced setups
WIFI MAC ADDRESS

I am currently implementing Wifi Mac Address filtering in my current company and our sonos runs off of wifi. With saying that I have to enter the wifi mac address into the WLAN controller to allow access for the sonos to still work. I know they say that you will just need to +1 to the end of the Serial number/ wired mac that is on the bottom sticker. However the issue I am having is some of the MAC's end in letters and I cannot +1 them unless lets say it ends in A then the wireless is B? Thanks for any help on this issue.

1
Stanley_4
6 years ago
G
glewtionContributor I
asked in Home theater
Playbase doesn't connect

I recently tried to access my Sonos system (1 Room - Bridge + Playbase + Sub) and it said one of my players was missing. Tried restarting everything. Router, Bridge, Controllers, etc. Incredibly frustrated, I gave up and did a factory reset. Started with the Bridge. Tried to add the factory-reset Playbase. Clicked the connect button and the chime happened. Nothing happened. I've repeated this a dozen times. Feels like Sonos just used to work. I guess things have changed. I'm not a newbie to Sonos, so no need to walk me through the basics of router issues (that's why I have a Bridge) or what a factory reset means. Would love someone to respond who's been through the same mess.

2
G
6 years ago
P
pozzelloAvid Contributor III
asked in Advanced setups
How to turn OFF Sonos

Currently have a Yamaha RX-V665 powering a 5-channel surround system in the MAIN room, and 3 pairs of speakers (with impedance-matching volume sliders) on the receiver's Zone2 speaker outputs. Plan to add a Sonos ZP80 as input source to the receiver. So playing music from Sonos involves turning on the receiver and setting it to input Sonos (one button on programmable universal remote, no problem there,) then using the Sonos app (or CR100 controller) to select & play music. OK all's well. It's when we go turn things OFF that I'm at a loss. If one simply turns off the main receiver (ALL OFF on the remote,) of course the sound stops, but the Sonos is still streaming music (using bandwidth) unless one explicitly remembers to stop it from the app/controller. One thought I have is to use an automatic power switch to power ON the Sonos when the receiver is powered on, and power down when the receiver goes off. But the delay at startup may be an issue... Another thought

14
A
6 years ago
M
mark.mackyContributor I
asked in Advanced setups
Connect AMP not connecting

[img]dd84d84f-9602-47a2-8913-47b33d6c5a1e.png[/img][img]3fef3f1b-797d-46dc-8c51-5957560eb3ec.png[/img][img]6b24b4cd-692f-4eca-b898-43fe8abb3ac1.png[/img]I’m loving my sonos play 1 and sound bar so much that I’ve purchased three Connect amps to tie in my hard-wired speakers and run everything off Sonos. I’ve got my Connect amps sitting beside my router and they aren’t being recognised or connecting. Tried all troubleshooting. Ended up connecting one via Ethernet, but don’t have any more spare ports on router to connect the other two. Secondary issue, now that one connect amp is connected via Ethernet, this is working but I now can’t find my other older sonos products on the app. Tried my two different controller devices. Driving me nuts.

1
M
6 years ago
M
mwisemanEnthusiast II
posted in Advanced setups
Amazon Echo

[URL="https://gigaom.com/2014/11/06/amazons-new-echo-device-marries-sonos-with-siri/"]Amazon Echo[/URL] sounds interesting. It would be great if this could be used as a controller for Sonos.

86
B
6 years ago
H
hitech-aaronContributor I
posted in Advanced setups
Dear Sonos, please, I'm begging you - add a password protection mechanism to the Sonos Controller

Hello. I would like to formally make an enhancement request. Please, please, please, add a password protection mechanism to the Sonos Controller. I work in a variety of offices that have spent a small fortune on Sonos equipment, and we have the same problem at each office: People hijack the Sonos, skip other people's music, play inappropriate music, tweak the volume, etc. A simple password protection mechanism would rid me of so many headaches without the need for advanced network configuration changes.

20
Airgetlam
6 years ago
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