Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26976 Topics
E
Erik CarlsonContributor I
posted in Advanced setups
track summary / count missing after latest (alexa) update

Hi there, I'm a user who has been routinely pushing the 65000 track limit in my library, so I am used to checking my stats. yesterday i updated the software on my 4 players and controllers, computers, etc. I can no longer see the track summary / count when i visit http://nnn.nnn.nnn.nnn:1400/support/review , it's just missing, all i see is: Kid's Room (RINCON_000E5875893601400) Zone Player Info Zone Players Media Servers DNS Cache Ethernet Ports Ethernet Ports Statistics Accounts /VERSION /etc/resolv.conf /proc/ath_rincon/status /proc/ath_rincon/phyerr /proc/ath_rincon/nf /proc/ath_rincon/station /sbin/ifconfig /usr/bin/uptime /usr/sbin/brctl showstp br0 Kitchen (RINCON_B8E937D68DEC01400) Master Bedroom (RINCON_000E5870413601400) Living Room (RINCON_000E5820311801400) Network Matrix I've been into all these options and it just seems to have been removed. Any ideas?

4322
G
6 years ago
N
nrevbayContributor I
asked in Advanced setups
Standard setup with a WiFi extender

Hey guys, We recently got a WiFi extender that re-broadcasts the same signal from the main WiFi router, but it is using a different SSID. Our Sonos speakers are all connected to the main WiFi router via standard setup(i.e. wirelessly via WiFi, not via a Boost/wired setup), so if a controller (e.g. an Android phone) is connected to the WiFi extender, it is unable to detect the Sonos speakers. Any ideas or tips on how to make such a setup work? We need the WiFi extender or something similar because the signal from the main WiFi router is very weak at certain spots in the house. We've also tried making the SSID and password the same for both the main WiFi router and the WiFi extender, but it just makes it a hit or miss at that point because the Android phone will list only one SSID, so you won't know which one it is -- router or extender. I suppose we can try a mesh router setup but that's a bit out of the budget at the moment.

6321
Chris
6 years ago
L
LegGodtContributor I
asked in Advanced setups
Thunderous rumble sound from Play 5gen

Twice now I have woken up in the middle of the night to a thunderous sound. It sounds literally like thunder and a storm outside until I look out the window and see all is calm. Then I walk downstairs to the other side of the house where the kitchen is and as I approach there is a loud, thumping, thunderous sound - like hell itself - coming from the stereo pair of Play 5 speakers (gen 2). As far as I can tell, the volume is on full and the sound is so intense that both times I did not have the chance to check the app and see what the source was. I could not use the buttons on the top of the Play 5 to stop, I had to unplug both from the wall socket individually. So far it has not appeared to break the speaker but I fear the next time it might happen. Here are some other facts that maybe useful in the analysis of the problem: 1. Both speakers are more than 1year old 2. They have only recently (2 weeks ago) been coupled into a stereo pair (previously they were used in separate roo

4733
Airgetlam
6 years ago
Z
ZebedeeContributor I
asked in Advanced setups
Watchguard Firewall configuration

Hi, My home network sits behind a Watchguard hardware Firewall (an XTM25). I have a Connect Amp that I want to use with Spotify and TuneInRadio. Following setup the device is not making itself available in Spotify and I am seeing the Watchguard deny a lot of traffic from the Connect Amp. Being a bit lazy as have done minimal investigation. But could anyone offer some advice as to the configuration changes I need to make to the Watchguard? Thanks!

18031
MikeV
6 years ago
L
louisbrunetContributor I
asked in Advanced setups
SONOS through LAN and VLANs

Hi all, I am designing the LAN for a company. The whole network is separated in VLANs, for security reasons. The SONOS system is deployed on the same LAN than the WiFi connection of the office, which means every mobile connected to the WiFi is able to control the SONOS. Now, I have a computer which is in another VLAN that would need to control the SONOS. From a network point of view, everything is setup. I can ping every speaker from that computer, the routes have been setup. So, basically, I should be able to be connected to this SONOS System, but it looks like the automatic detection doesn't see the speakers. It would be nice if I could specify on which network I can reach the SONOS. How could I make this work? Thanks you so much in advance for your help, Louis

175504
J
6 years ago
F
freakydeeContributor I
asked in Advanced setups
Stream to Sonos with Traktor

How can I stream live mixes to Sonos service with Traktor? What is the ip address to send my live broadcast to?

70511
Keith N
6 years ago
ChadB
ChadBTrending Lyricist I
asked in Advanced setups
Apple TV 4K + LG OLED55C7P + Playbar/etc. + Belkin Ultra High Speed HDMI Cables

So I recently invested in the LG OLED55C7P, which is gorgeous. I can now run my individual HDMI sources (Cable, Apple TV 4K, Xbox One X) to the TV, and audio out through optical to the playbar and beyond. All was good for video and sound - 5.1 for each source, and I didn't need a splitter (I used the Octava before, with my old TV). In reading about Dolby Vision, etc., I saw that Apple recommended the Belkin Ultra High Speed HDMI cable. I saw conflicting opinions, but I wanted to use the best that I could, so I bought the cable and stuck it between the Apple TV and the TV. Boom - I started getting the 'Unsupported Audio' error in Sonos. I recycled power for everything, tweaked the TV audio output settings, tweaked the Apple TV audio output settings, and no luck. So, I swapped the good old HDMI cable back in, and life is fine. So my question is - does anyone have perspective on why this cable, which I'd assume would be backward compatible, would have issues? The TV (2017 mod

464349
M
6 years ago
P
Paul MigContributor I
asked in Advanced setups
Adding a turntable through Connect

I have just purchased a Reloop RP2000 turnable (with Pre Amp) and a Sonos Connect. I already have numerous Sonos speakers. I was told I can connect the turntable to my system through Connect as an input. But it seems to be treating my Connect device like another speaker and I can’t see the input from the turntable. Would love some advice

4872
K
6 years ago
O
osm
posted in Advanced setups
Identifying Sonos Network using WiFi scanning tools

Hello, I have my 3-unit Sonos system setup in boost mode. I have confirmed this by following the instructions here: https://sonos.custhelp.com/app/answers/detail/a_id/3453/~/how-to-check-if-sonos-is-in-a-standard-or-boost-setup With my system in Boost mode I expected to be able to see my Sonos network in the list of WiFi networks identified by WiFi scanning tools. However, I'm unable to see it. I don't necessarily expect it to have an obvious SSID but I've been able to ascribe other SSIDs (at least those with with strong signals in my home) to other sources. Can others see their Sonos network using WiFi scanning tools? If I should not be expecting to see it, could someone please explain why? (I thought SonosNet was just a dedicated WiFi network) I'm not having any problems with my system. I'm just asking this out of curiosity. Thanks FYI, I've tried the following WiFi scanners https://lizardsystems.com/wi-fi-scanner/ https://www.acrylicwifi.com/en/wlan-softwa

32728
Ryan S
6 years ago
H
HatchEndContributor I
asked in Advanced setups
How do I add another phone (spotify & music from the phone) to Sonos?

Hello, we currently use Sonos Play 1 in our company. One of our colleagues has premium Spotify and it plays well. However when that colleague is not at work and is privately listening to their spotify we cannot play music at the same time. I have now downloaded spotify on my phone but I cannot add my spotify to the Sonos app. I do not have Spotify premium however I do have music on my Iphone which won't allow me to view in the Sonos app all though I have allowed it in the settings.

14813
H
6 years ago
G
gepal1Contributor I
asked in Advanced setups
Set up separate Sonos network in same house

How can one run different Sonos devices on separate networks in the same house? I have Sonos speakers in most rooms. But, I want to add a Playbase to a TV in another room, but not have it connected to the rest of my network. If I connect it to my Wifi, will it try to join up automatically? Do I need a separate Sonos account? It needs to see the internet to do updates or I would cut it off completely.

37662
G
6 years ago
Psychadelic_dog
Psychadelic_dogContributor I
asked in Advanced setups
Can the Sonos sub connect to multiple devices at the same time?

I have a pair of in-ceiling speakers and use a connect: Amp to play music from Sonos/Spotify. I also would like to purchase a Playbar for my television. Can I use the same sub to provide extra bass for both connections, the Playbar and the Connect:Amp? I would not want to use both connections at the same time but would like to have both connect to the sub for convenience.

17513
Airgetlam
6 years ago
R
RoyBoy58Contributor I
asked in Advanced setups
LG OLED TV Remote Controller

unable to use TV remote to control Sonos PLAYBAR volume when watching TV on my LG OLED Smart TV running on WEB OS 2.0 operating system.

55466
F
6 years ago
N
nuke18Contributor I
asked in Advanced setups
Sonos usage in two different houses

Hello! I have my house with sonos system, base on my wifi. everything works fine now i buy another country-house and wanna also integrate sonos system there, based also on wifi Sure that this two system will be absolutely different, no common network between them How can i use this two sonos system with one iPhone? is it possible? or every time i move to another home - I should reconfigure mi device? thank you

111952
A
6 years ago
B
BakerMContributor I
posted in Advanced setups
Want to have a wire btw sonos and record player

I have a sonos speaker and a sonos device that is a white box that I got to hook up my bluetooth record player to. (I don't know the specific names/models because they don't say on the devices themselves! Seriously guys? Why would you not put that on the thing itself? I'm a MORON!!! ASSUME YOU ARE SELLING TO MORONS!!!) Anyway, the bluetooth thing has never worked very well, and has recently stopped working at all, and I want to just have wires making it happen. The speaker I have does not have a line-in hole (technical term, right?). But I assume I can make it work through the white box thingy, right? PLEASE HELP THIS MORON LISTEN TO HIS RECORDS THANKS!!

44012
L
6 years ago
S
SnowyriverContributor I
asked in Advanced setups
Multiple iTunes Accounts

I have 10 Sonos through out the house. My family has 3 different iTunes accounts. Each has their own playists ;-) Is it possible to have Multiple iTune accounts running on one system so kids can play their music in their rooms, BUT - I can still group the whole house and light it up :-)))))

10563
jgatie
6 years ago
G
gcoganContributor I
asked in Advanced setups
Music Library Structure

I am setting up a FLASH USB drive to hold my music as a NAS attached to my router because I dont have a computer on all the time. My current windows Music file is 360GB but has lots of redundant files. The master folder, Music, contains six folders, Album, All Tracks, Artist, Folder, Genre and Playlists many of which copy the MP4s - so each track is copied around 5-6 times. I'm curious whether I need to retain all the folders which would require a larger thumb drive. What would I lose if I did not copy over the Album folder for example. I presume the folders serve to make it easier to list tracks by album and artist and genre but am curious since some of the information is also in the file metadata. Would love some advice

8545
K
6 years ago
C
CsNiNeContributor I
asked in Controllers and Music services
Audio from my Laptop to my Sonos system

why can't i link my Laptop to my Sonos system to play the audio directly from my laptop to my Sonos speakers when they are on the same network ???

805325
D
6 years ago
I
ishrak.imrozeContributor I
asked in Advanced setups
Using Sonos without Wifi

I have my sonos currently setup on my wireless internet network and it's working fine but the signal drops when too many devices connect to the internet. I am thinking of connecting the sonos systems to a router that doesn't have any internet connection running but will be able to create a network for sonos exclusively. I am wondering if this will be possible if that router does not have any internet connection? Please note: I am aware of Sonos Boost and what it can do to solve my problem but what I am trying to achieve is a dedicated sonos wireless network running with the help of a router without internet connection.

2107011
W
6 years ago
L
lolastxContributor I
asked in Advanced setups
Control4 Sonos Turntable

I would like to buy a turntable (preamp included) to play through house speakers. We have a server room for Control4. Sonos Connect is part of server rack. Music plays through house speakers. I have these other items available to use: Sonos 1 speaker, Apple TV, Alexa. In reading through the Turntable forum, it seems I could connect the turntable directly to a Sonos 5 and just directly play the music. However, I'm wondering if I can play the turntable (not directly wired) somehow to Sonos Connect and/or Control4? I don't think Sonos 1 speaker directly works with turntable. (I'm new at Control4, Sonos so I'm probably just looking for confirmation on the turntable playing music at its most basic use.) Thanks!

6081
A
6 years ago
S
slk2kContributor I
asked in Advanced setups
Switch user accounts on the Sonos app

How can one switch sonos user accounts within the app?? This is in a corporate environment. Many users have home accounts, but want to associate and control the sonos at work. I would rather they just log into that account and use it (music services are already created and set up) instead of trying to associate the work system with their account. For Example: - User1 has their personal account (user1@somemail.com) with their system (using either android or apple phone). - Work1 is a work account for the work system (using work1@workmail.com). Everything is ready to go. How to log out of one account and log into another account on the app in the phone? I couldn't find such a way on my android phone and other users with apple report the same. Thanks!!

156796
Chris
6 years ago
Z
zeligerContributor I
asked in Advanced setups
need to use Sonos as a drum monitor to play with music

weird setup, calling on sonos power uses for a work around. Here it is: I would like to play live drums along with my sonos system. The problem is, I can't get them loud enough to hear over the drums. I have tried 2 play 1's and and a play 5, but neither is sufficient. I was hoping there was a way, I could wear headphones connected to my iPhone on the sonos app and still have the system send sound to all the speakers AND my headphones. Any thoughts?

14371
MikeV
6 years ago
P
paul28Contributor I
asked in Advanced setups
How can I use Play 1 as an external wireless PC speaker

I was told that as Sonos Play 1 is a effectively a network speaker and amp that I could hook it up to my PC wirelessly through the network so that all my PC sounds from whatever piece of software I am using comes from the Sonos Play One. This seems to be not possible. Does anyone know how I can do this.

21492
UKMedia
6 years ago
K
Kencochran2Contributor I
asked in Advanced setups
Multiple Connects on one network with two SSIDs

We have 5 Sonos Connect:AMPs located throughout our warehouse and one Sonos Connect in the front of our building where the offices are. There are two separate network IDs, one for the warehouse and one for the offices. Our 5 Sonos Connect:AMPs are connected to the warehouse SSID. The Connect in the offices can only be connected to the office SSID. When my phone is connected to the Office SSID, I can see and control my Sonos Connect:AMPs (on different ID) with no problem. However, once I connect our 6th Sonos (Connect) to the office SSID, the Sonos Android App starts "freaking out," reloading multiple times before I can even choose a single option. Finally, after maybe 3-5 minutes, I could play music from my Office Sonos Connect, but my 5 Sonos Connect:Amps are no longer found in the app. Switching my phone to the Warehouse SSID now shows that there are zero Sonos connected, and our music is no longer playing. Is there a way to have all 6 Sonos devices either: A: All show in the App

6131
P
6 years ago
hitopharry
hitopharryContributor I
asked in Advanced setups
Please make Sonos work with the computer

So many of us want to use our Sonos system alongside all our media, not just streaming music. I have understood with research that there is a lag/delay with the sound when pictures too. This could be fixed with a plug-in for a browser or OS, which has calibrated the audio lag, so that we can watch Netflix or any other non streaming audio media. I am tempted to return the 2 Play:3's I bought because of this, and I'm sure I am not alone in this frustration. Having spoken to a Sonos Expert on the chat menu, she told me that this "might" be addressed in the future, and that the best thing to do is to leave a message on here. If this were to be solved, I as well as others would likely buy additional Sonos products. I honestly love the Play 3 as a product, makes great sound and great/simple interface, having had an Airport Extreme which had at least a headphone jack for streaming over 10 years ago, I'm surprised that it hasn't been part of the Sonos design.

439312
Keith N
6 years ago
Terms & ConditionsCookie settings