Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26979 Topics
B
bferrellContributor I
posted in Advanced setups
Connect Amp network weirdness-wired Ethernet

Please read the full question before responding as I have a more complicated network than typical. I have 4 SONOS Connect Amps that work perfectly, all connected in one location on wired Ethernet (for my Pool). They are aware of my WiFi, but are hardwired. I bought 1 new (off eBay) unit, and I am having an weird issue where it shows up for my wireless (iOS) devices fine when on WiFi, but drops out of the Sonos apps "Rooms" when wired. At the same time, it is visible to my computers (which are all both WiFi and wired Ethernet). When I connect a source to the new Pool unit from a wired device, it does then show up for my WiFi devices. [b][u]Details[/u][/b] My home network is a Unifi (Ubiquiti) setup with several subnets. My wired computers are on VLAN 10, 192.168.10.1/24, and my WiFi is VLAN 20, 192.168.20.1/24. I have mDNS reflection enabled, and there are no firewall rules between these VLANs. All 5 Connect Amps have been configured the same, they have static consecutive

4452
B
6 years ago
T
TerraformContributor II
posted in Advanced setups
Sonos 5 (v1), 3 , Boost + Mac system sound (line in)

I know this is a touchy subject and I have searched this forum multiple times trying to find the best solution to meet my needs but most of the topics don't actually speak to my needs so I am finally starting a new one... Please no trolls about the push / pull systems or any of that garbage... I am just looking for a solution for my issue. I NEED to play my mac audio through my Sonos system. I don't have a TV or Apple TV etc... and use my MacPro for all of my media needs. After buying my Sonos 5 and 3 (both v1) years ago I figured out a work around by plugging my Sonos 5 directly into my MacPro via the line out. I do watch a lot of movies ect on my rather large 4k monitor. This works ok BUT when trying to play music through both my 5 (which is plugged in) and my 3 (which is not and can not) my 3 is constantly breaking up (despite living in a 1 bedroom open floor plan type apartment. This has rendered my 3 pretty much unless for me. I was just given a Boost (which I have not p

4378
J
6 years ago
M
mabalu77Contributor I
posted in Advanced setups
Tidal wont play

When using my SONOS app on my smartphone and browse music via Tidal, I can look up specfic tracks etc without any issues. But when try to start any given music track it stops again promptly with the notification, "...the server cannot be localized". It has worked flawlessly up until about a month ago. According to Tidal servicedesk, I should try to amend the DNS-settings in my wireless router. I find it hard to believe that I have to learn IT-supporter capabilities in adjusting rather advanced router-settings in order to be able to listen to music (?!). Does anyone know why it is so and how it can be fixed by someone like me who doesn't possess advanced IT-competencies?

5571
Edward R
6 years ago
M
MikeConnellyEnthusiast II
posted in Advanced setups
Advanced Sonos Wireless Network Configuration Using Sonos BOOST

I wrote a how-to on my blog that describes in detail the performance differences between: * using your existing WiFi network (“Standard” mode), * using SonosNet 2.0 (“Boost” mode) with an Ethernet-connected Sonos speaker, * using SonosNet 2.0 (“Boost” mode) with an dedicated BOOST device, and * adding a second and then a third dedicated BOOST device Initially, I had only two Sonos One smart speakers, each in different rooms. I used Standard mode, connecting them to my Wireless AC WiFi home network. As I added more Sonos speakers, I encountered occasional audio drop outs, particularly noticeable with paired speakers and particularly with lossless audio. Now, I have purchased three Sonos BOOST hardware devices to feed over a dozen Sonos One smart speakers. In the article, I walk through using the Sonos Network Matrix to optimize your network (and therefore audio) performance. Beyond the red/yellow/green color codes, I describe how to understand signal strength, noise floor,

1844139
M
6 years ago
C
ChonairContributor I
asked in Advanced setups
Connect Amp and Bose Free Space - Help!

Hi Community, First time posting and thank you in advance for any help. Just ran 14 gauge direct burial wire to a pair of Bose Free Space speakers and the connect amp. NO SOUND. I could really use help in trying to figure out steps to trouble shoot this without pulling components significantly apart. Also, is there a max run I can do with the 14 gauge wire? Could my connect amp be a dud? Again, thanks for any advice.

15074
C
6 years ago
M
MEB612Contributor I
posted in Advanced setups
PA System

Is there a way to use my Sonos system as a PA system?

16844
Basjan
6 years ago
N
nickteContributor I
asked in Advanced setups
Separating Sonos Speakers and accounts in same household

I am trying to completely separate two Sonos speakers in my home system. I have a Play5 and my son a Play3 in the household both have separate accounts but share the same home wifi network. We initially connected them up as it seemed a good idea at the time, but it has caused conflict with controlling the music to each speaker and I cannot find anyway of separating them completely if anyone can advise please.

16474
Airgetlam
6 years ago
P
packetuserContributor I
posted in Advanced setups
Unable to Connect - Corporate Environment

We're trying to set up a Sonos Connect on a corporate network. The Connect device, as well as the client device (an Android phone) are both on the same SSID, using the same VLAN. We have allowed broadcasts between devices on this network. However, the setup process still fails with the error "Wireless problem ... There was a connection problem...". Some users of this wireless platform (Aruba) report that Sonos uses a set of Service IDs. Here's what I've got so far: id "urn:schemas-upnp-org:service:VirtualLineIn:1" id "urn:schemas-upnp-org:service:GroupRenderingControl:1" id "urn:schemas-sonos-com:service:Queue:1" id "urn:schemas-upnp-org:service:GroupManagement:1" id "urn:schemas-upnp-org:service:ZoneGroupTopology:1" id "urn:schemas-upnp-org:service:SystemProperties:1" id "urn:schemas-upnp-org:service:DeviceProperties:1" id "urn:schemas-upnp-org:service:AudioIn:1" id "urn:schemas-upnp-org:service:MusicServices:1" id "urn:schemas-upnp-org:service:Ala

5120
P
6 years ago
K
king60115Contributor I
posted in Speakers
volume changes on its own

The volume keeps lowering on its own

2025713
P
6 years ago
T
twukEnthusiast II
asked in Advanced setups
Boost or speaker in Boost mode - which is better?

Given various network problems in recent months (not specific to Sonos) I've recently moved to a Velop system, only to realise that there are apparent problems between Sonos and Velop. Whilst I'd love to spend weeks going back and forth with both companies to help improve their products, I'm resigned to finding a quicker resolution for myself. For info, I have the following Sonos products: Lounge: Playbar, 2 Play:1's as surround, 1 Sub Hall: 1 Play:3 Guest Room: 1 Play:1 Bedroom: 1 Play:5 Prior to the Velop being installed, I had non-stop problems with using the Sonos in a purely wireless configuration. There's simply too many wireless networks in my building and despite constantly changing channels, it just wasn't reliable. I eventually connected the Playbar into one of the wireless nodes (still before Velop) and for a time this worked 'ok' - not perfect. Having now installed the Velop and again plugged the Playbar into one of the Velop nodes (not the 'main' Velo

25808
J
6 years ago
T
T-SEnthusiast II
posted in Advanced setups
Taking Sonos 8.3.1 offline permanently, share your experiences!

Today I took half of my Sonos system offline for good. Both out of curiosity about what's going to happen in April and also to keep the system setup I like. The future plans of Sonos are both obscure and untrustworthy now considering the debacle with CR100 and the reluctance to share real information about what's going on. I believe I've read more users are going to go this route so let's share experiences here!

9767
T
6 years ago
B
BrunoAndersenContributor I
posted in Advanced setups
Bluetooth receiver connected to Sonos?

I am one of those dumb people who found out post-purchase that Sonos supports streaming services, and does not function as wireless speakers for whatever’s playing on my mobile device. I have a lot of specialty audio files not available from Sonos-compatible streaming services I’d like to play over my Sonos speakers. Would a workaround that would enable me to play whatever I happen to be playing on my mobile device over my Sonos speakers (assuming there isn’t a Sonos app for that service) be to buy a Bluetooth receiver then hook it up like any other kind of audio receiver to one of the more expensive Sonos speakers that connects to receivers...or does that configuration only enable Sonos to hijack the speakers of your hi-fi setup? In short, is there some sort of way to insert an audio signal from my mobile device into my Sonos system? (Please don’t respond to this question with rationalizations about how Sonos’ ringed fence is awesome. Perhaps it is. I’m sure it’s simply a

56345
Airgetlam
6 years ago
M
Mapping PioneerContributor I
asked in Advanced setups
SonosNet and mobile data

I'm taking my pair of Play:1s to the cottage next weekend. I'll have 4G / LTE access there. Can I set up a SonosNet network and connect my Android phone to it and be able to stream using my phones 4G / LTE connection?

8334
G
6 years ago
J
jpalenzContributor I
posted in Advanced setups
DIsabling WI-FI on playbar 5.1 setup

Hello there, I am aware Sonos doesn't recommend disabling the speakers' wi-fi, nevertheless part of my flat's setup has it disabled. So here goes my question: I'm considering disabling also the wi-fi on my 5.1 setup (playbar + 2xplay1 + sub) I tried hard-wiring only the playbar and disabling its wifi but then the play1s and the sub wont create the 5.1 environment. Will it work if I hard-wire all of them and disable their wi-fi? Would like to know before I buy the needed extra-loooong ethernet cables. Thanks in advance (excuse my shitty english)

5775
J
6 years ago
G
GM182Contributor I
posted in Advanced setups
Set up Sonos Play 3 without internet

After speaking with a Sonos rep and explaining our needs we were advised to purchase the [b]Play 3[/b] (two of them) unfortunately we are having difficulty setting them up. The router itself has [b]NO[/b] internet access, it is used to control our hue lighting and (supposed to) sound via a tablet that is connected to the same network. This was explained to the rep before I purchased the Sonos Play 3s. I have wired the speakers into the router but the only way to access them is via the Sonos app which sadly requires an account and for me to log into it online. Clearly the rep misrepresented the speakers to me. My only real way of getting internet into them while on a network is to connect to another router in a different building, connect the tablet and use the app. If I am able to do this to update/setup will i be required to always log into this Sonos app online - which is not acceptable, to play music, or will I be able to use the speakers (via the tablet) after it has be

24751
S
6 years ago
P
pete8314Contributor I
asked in Advanced setups
Connect:Amps - daisy chain via Ethernet, or dedicated connections for each?

My current set up has 7 Connect:Amps, a couple of trusty ZP100's, and a couple of S1s, a 3 and a 5. All of the Amps are in the network closet, and lately Sonos hasn't been super reliable. We do have good wifi around the house with multiple AP's, but the airspace is generally very noisy due to a lot of wifi activity. There is a Boost in the Sonos network as well. In the past I think I've read that it's a Bad Idea to connect one Amp to the switch, and daisy-chain the rest of them. So in that case, given I have easy access to the switch and spare ports, is the best option to run a dedicated ethernet cable to each? My rule of thumb is to use a cable whenever possible, but I'm not sure that's a good rule when in comes to Sonos.

90603
P
6 years ago
S
SofwanContributor I
posted in Advanced setups
Sonos in a Hospitality Setting

For an upscale hotel, I have proposed to use Sonos. The main reason I’ve used Sonos is because the client wanted a zone 2 Speaker, but there was no cables laid. I’m using PLAYBASE inside the room. And 2 units of SONOS ONE in the Pool Area (under a covered roof). The basic idea is, the Playbase always plays the audio out of the TV. The same audio is heard on the ONEs. The hotel (for security reasons) does not allow users to transmit data across devices on the guest WiFi. If the user wanted to play audio on their phone, they’ll need to connect over Bluetooth to a Teleadapt TA-3350. Audio gets carried to the TV over HDMI and output to Playbase over Toslink and heard on Playbase & Zone 2 ONEs over WiFi. The hotel would also not provide user to connect to the SONOS over WiFi. And they would not allow internet access to the SONOS. Though this is not how sonos is intended to be used, it works in this case as our primary audio source is the TV (on which users will fern IPTV, Music

10620
S
6 years ago
Sageguy
SageguyEnthusiast I
asked in Advanced setups
Play 5's(2nd Gen) re-setup for rears for 5.1 with the same Playbar+sub and the same router setup as originally in base setup mode

Play 5's(2nd gen) re-setup as surrounds for 5.1 Dolby Digital with all the original setup equipment and starting as instructed with LS(left surround) it never gets recognized to proceed to RS and complete. Let me explain this more clearly. I have been using this setup as a 5.1 system since 9/15/2018. About a week ago, I lost the LS(left surround) Play 5(2nd gen) speaker from the system. The Sonos Playbar+Sub in boost setup still work perfectly fine. I also have the same type of Playbar+Sub setup in my master bedroom, no rears in that room. When trying to re-setup the Play 5's as they were previously used as rears for 5.1, I always get an error message when starting AS STATED IN THE SONOS instructions with he LS(left surround). I re-boot the Play 5 and wait for the solid white light, which I get, press/release the join button, wait to proceed, and I always get the error message 'not recognized...' and it asks if I would like to try again and I do and it never works. No router or WiFi ha

13152
Sageguy
6 years ago
W
Walt JabscoAvid Contributor I
posted in Speakers
Sonos just doesn't work

I'm in the UK and have recently upgraded to BT Fibre Optic Broadband. I have bought a Sonos Bridge (to go mear the router/modem) and a Sonos 5 for my bedroom. It just doesn't work! Neither the Bridge nor the Sonos 5 will connect. When I try to pair them with the Connector (either on my Mac or on my iPhone), the 2 minutes expires without success. I have rebooted the router and modem, and the Bridge and Sonos 5 and it makes no difference. It feels like £350 wasted. Can anybody please help? Thank you

907022
Airgetlam
6 years ago
C
chris220580Contributor I
asked in Advanced setups
Can I run Sonos on two different wifi routers? HELP!

Hi, I have a playbar, 2 x play 1's and a connect/ turntable set up in my house which works fine. I have recently built a gym at the bottom of the garden and would like to set up a new Play 1 but I'm getting nowhere. The gym has it's own router which is hardwired to the house broadband via an underground Ethernet cable. It therefore runs off the same TalkTalk connection but via a different router so I have one network in the house and a separate one in the gym. I first tried to set up the Play 1 in the gym but it wouldn't get past the pressing the play/ volume up buttons together. The light flashes green and then after pressing goes orange and nothing happened. I then resorted to connecting it to the house network but when I plug it back into the gym it is lost from the rooms on my sonos controller. What is confusing me is that whilst in the gym (and connected to the gym wifi) I can still control the Sonos in the house (which are connected to the house network). If this is possib

6608
C
6 years ago
P
ProsperContributor I
asked in Advanced setups
Sonos WiFi to wired with UNIFI

Hi all, A client of mine has multiple Sonos speakers throughout his house all connected with AMP's to a main amplifier. The AMP's where all connected through WiFi. A problem occurs after listening to music for some time, where the audio starts to play with a small delay in different rooms. Im guessing this is because the AMP's are connecting to different Unifi AP's as the house is quiet big (small lag). No is there a possibility to connect all these AMP's to 1 Unifi AP-AC-Pro's secondary port, as they are situated next to each other. He already tried this himself (connected a switch to the secondary port of the Unifi and linked all the AMP's). Result: no music. Im reading about network loops etc. Problems. Im going there tomorrow to fix things and so far i've come to the conclusion that I need to disable the WiFi on all the Sonos products to get them to work wired. Anyone got any tips for me? Cheers

11075
P
6 years ago
A
Alistair123Trending Lyricist I
asked in Advanced setups
Two Sonos Systems on One Network

I've been out of the picture for a bit and sudenly find myself struggling to achieve something that I previously had no difficulty with: 2 sonos setups on one network, with no funny stuff like separate subnets. This used to be really easy and I used it to get past the 65k track limit; now, I want to keep my 5 year old out of the main system! But now, whenever I turn system 1 back on again, the android controller on which I set up system 2 loses contact with system2 (and system 1 for that matter). Has something changed? Admittedly, previously I was using a CR100 (but I promise this isn't the focus of this question; for me at least, that ship has, with more than a couple of sniffles, sailed).

43634
ratty
6 years ago
P
pozzelloAvid Contributor III
posted in Advanced setups
best configuration for ZP100 with bookshelf speakers + third party sub ?

I've been enjoying the sound from my ZP100 driving a pair of Boston Acoustics CR7's, but have been thinking of adding a (smallish) sub to fill out the bottom end. What's the best way to hook these up? 1) zp100 speaker output to sub and from there to CR7's (allows use of sub's crossover adjustment) or 2) zp100 speaker outputs to CR7's directly, zp100 line-level sub output to sub. I assume the ZP's crossover will send a low-pass signal to the sub, but will it send a high-pass or full-range to the speakers?) or 3) zp100 speaker outputs to CR7's directly, zp100 full range line-level output to sub (best of both worlds?) or 4) ??? thanx for any tips or clarification on the zp100's operation in this scenario...

6124
jgatie
6 years ago
H
hhariContributor I
asked in Home theater
Wireless Headphones and Playbase: Connect of Optical Audio Splitter?

Hi everyone! I know a version of the headphones to playbar/playbase question has been asked in other forums within this community, but as far as I was able to see, none of the questions discussed use of an optical audio splitter as a potential solution. I am trying to connect wireless headphones (Sennheiser RS 175) to an existing system that includes a Sonos system (Playbase and two Play:1s), a tv (Sony XBR55X900E), and multiple other media connected to the TV (bluray, gaming system, Tivo, etc.). In order to use the headphones at night (instead of the full Sonos system), would I need to invest in a Sonos Connect or would it be possible to use an Optical Audio Splitter (e.g., VIMVIP 3 Way In / Out Digital Toslink Optical Audio Splitter Manual Switch) to direct sound from the TV to either the Sonos system or the headphones? Thank you in advance for any of your suggestions, and happy holidays!

15764
B
6 years ago
A
andrewhanerContributor I
asked in Advanced setups
M3u8 playback error

Hello - I randomly get this message (see attached) that I think is stemming from my SiriusXM stream. Anyone else get this..? Any ideas how to clear it? It just keeps prompting the error over and over again. Doesn’t go away. I’ve restarted the app, restarted the controller. Nothing has worked. Thanks, Andrew

4789
Ken_Griffiths
6 years ago
Terms & ConditionsCookie settings