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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26980 Topics
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sargiContributor I
asked in Advanced setups
Everything worked fine until Virgin replaced router

I'm running two Amps with an iphone app and windows desk top control. All good until Virgin replaced router last week, now when both amps are connected via ethernet cables causes complete crash of home network and loss of internet, unplug one and it all comes back. I uninstalled the desk top app and reinstalled but all I get is the Sonos logo on the screen and nothing else. Any ideas ?

6664
G
6 years ago
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rossetylerContributor II
asked in Advanced setups
Let me choose how Sonos measures path cost to match that of other participants in the Spanning Tree Algorithm (e.g. eero)

I have recently added an eero Pro Wifi System to my network to improve my wifi performance and replace my ISP router. Unfortunately, there are some Spanning Tree path cost issues between my switch, eero and Sonos devices that I can not resolve. My existing network topology consists of a single core switch with a link to the internet router and multiple links to access switches which are distributed across the rooms in my house. Devices that can be are all wired to these access switches. Some of these wired devices are Sonos Zone Players. Sonos supports its own wireless mesh system so that owners only have to wire in one such device and all the others will be reached wirelessly through that one. However, I have wired all but one of my Sonos devices because wiring is faster and more reliable than wireless. This Sonos wireless infrastructure supports standard Layer 2 bridging with the switches they are connected to. This introduces loops in my network which must be addressed with

6197
R
6 years ago
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aaron.shapiroContributor I
posted in Advanced setups
Boost Needed for Warehouse?

Hey All, I am operating 5 or so Play 3's across a 10k sqft warehouse. We have one Play3 plugged directly into our Eero network and have gotten better performance doing that, but are still having some speakers drop off. My question is: Do we need a boost? Two boosts? How many boosts would you suggest?

44512
A
6 years ago
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SammyyyContributor I
posted in Advanced setups
New Router- Incorrect password

recently changed internet service. While reentering new service I put in an incorrect password. Now i can never get service. There doesnt appear to be a way to reset the password as the account has never been set up.

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buzz
6 years ago
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futura2020Contributor I
posted in Advanced setups
DIY Repair your SONOS devices! YES WE CAN!

Greetings, I recently picked up a mint Sonos bundle, ZP100, bridge unit & controller for $35 at a salvation army surplus store. YES! What a greet deal your thinking, after testing at home, the only thing wrong with it is that left speaker terminal post was snapped off. Every thing else is working flawlessly. I decided to start a thread on doing general repairs on your SONOS equipment. Hence, currently I am searching online for original SONOS speaker terminals and have found that there is very little replacement vendors out there. But, if anyone out there who might know of a good resource, please post those links here and I'm sure this in hand is common and will help the next person. :)) Cheers! Futura2020

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buzz
6 years ago
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Noble101Contributor I
posted in Advanced setups
Player disconnects and cant relocate connect

I have a Sonos Connect connected via Cat-5e to a Netgear GS748T switch, which also my computer I use to run the sonos controller software off of is connected to via Cat-5e. Firewalls is set to whitelist all Sonos traffic however randomly but often enough to have me write this the controller software will disconnect from the Connect than it states "unable to locate a connect". I can only reconnect it once I reboot both the computer and the Connect. This is really causing an issue. Im a Sys Admin by trade but I cant see any issues from networking side or the computer side.

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6 years ago
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EriLynMayContributor I
asked in Speakers
Sonos ONE set up, flashing orange light

Sonos ONE set up, flashing orange light. Unable to connect to WiFi wirelessly sitting literally next to the router or even when using ethernet cable. Light flashes green until it tries to connect to WiFi, then flashes orange. After a few seconds of not trying anything it flashes green again but will still not connect to WiFi. This ONE is brand new and has never been connected before. Not sure if it's a hardware issue or what is going on.

1071674
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6 years ago
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JohanLanderholmContributor I
asked in Advanced setups
Detailed network information available ?

Hi, I have been running a Sonos 5 for a few years now and it works mostly good. But sometimes, the app does not find the Play5 speaker and it mostly happens at parties when it's most "critical" that it works. I have been searching for a detailed description on the networking that Sonos is using, but haven't been able to find it. I'm a network and security engineer and have been working with networks for 25 years. At work, I do enterprise networking, security and routing/firewalling/load balancing. I would like to understand what network topology Sonos is using for the system to be able to debug the system when it doesn't work for me. Is it available ?

409110
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6 years ago
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Delta Tango FoxtrotContributor I
asked in Advanced setups
One Queue From Multiple Devices

Is there a way for multiple poeple in the household to be adding songs to the same queue? For Example: Adam is playing music from his Iphone/Sonos Player using his spotify acount and Bob and Charles want to add thier own songs to the current queue on the Sonos Player from thier phones using thier personal Spotify Accounts. Is there a way to do this?

15092
controlav
6 years ago
User884294
User884294Avid Contributor I
asked in Advanced setups
Sporadic dropouts - Matrix - Wired Devices showing as Tertiary

Hi all, Been delving into the 'Matrix' to find a cause for the sporadic dropouts we sometimes have here. Circa 19 devices in the matrix and each showing as tertiary (everything shows as tertiary) which I believe means wireless when we have 4 devices wired (including a boost) Devices include a mix of ZP120, ZP100, Play 1, SONOS One, Play 3, Play 5 Gen 2 There's no 'Root' device showing in the matrix, I assume there should be? I've just tried to change the zone wired into my router/modem to 'Root' via advconfig.htm followed by a reboot. In fact tried several times with no joy. Is the lack of a root my issue? House renovations are currently on hold, which is a shame as I was going to run cabling around the house. It would be good to limit the dropouts until then though. Apols for the quality of pic [img]aa8ab8e5-73e9-4dc9-976a-82acaa4e1811.png[/img] Thanks

21758
User884294
6 years ago
TerpeneTrapHouse
TerpeneTrapHouseContributor I
posted in Advanced setups
Sonos not work on shared / public internet. We know it doesn't...but here's why. (SOLUTIONS IN DESCRIPTION)

Sonos not work on shared / public internet. We know it doesn't...but here's why. Client Isolation. Most often Wireless Isolation, sometimes called Client or AP Isolation, is a setting on a wireless router. When this setting is enabled it prevents a device that is connected to the network by a wireless connection from accessing resources that are connected to the network by a wired connection. This means your neighbor can't see your Sonos either. Client Isolation is the only way you have any sort of security on a network you do not control. But what about you? In order for Sonos to work for you, you must create your own network. Currently other than Sonos Bridge, there isn't a Sonos-branded solution for this. If you cannot access your internet's router - Bridge is useless anyway. However, I've tested (with numerous Sonos hardware configurations and networks) two different pieces of hardware available on Amazon. One is the TL-WR802N, and TL-WR902AC, both manufactured by TP-Link. T

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TerpeneTrapHouse
6 years ago
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MortenStoremannContributor I
asked in Advanced setups
Can I use my PLAY:5 as front speakers together with my playbar and Sonos 1 as back speakers?

I have bought two Sonos 5 and believed I could set up these with my playbar and the two other sonos1 i use for back speakers. Is this not possible? I think I read somewhere that this should be possible.

19187
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6 years ago
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jishiHeadliner I
posted in Advanced setups
Simplified HTTP API (node.js)

Hi, I'm starting a new thread regarding this (old one here https://en.community.sonos.com/advanced-setups-229000/sonos-with-nodejs-my-attempt-33834) since that one grew out of hand. I have made some major improvements to the simple HTTP API that I've built, and it now also comes with a pre-composed raspberry pi image that runs from a RAM-drive (based on AlpineLinux) for even simpler installation. This software is useful for simple integration with home automation in mind, or for small hobby projects. For more information, see http://jishi.github.io/node-sonos-http-api/ File issues at github https://github.com/jishi/node-sonos-http-api/issues Have fun!

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6 years ago
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DarkonIVTrending Lyricist I
posted in Advanced setups
Multiple subnets and Sonos on Ubiquiti EdgeOS (ERPOE-5) with bcast-relay

[h1]Troubleshooting Subnets and Players:[/h1] [h2]Summary:[/h2] Recently, I had two (2) players drop off the network: one P1 and one P3. The P1 returned after 2+ hours all by itself and updated. The P3 did not, this is her story. [i]I won't TL;DR you here, suffice it to say I tried the listed options below per-typical when speakers drop off and these steps did not work due to other issues I call out below. Enough is written on them in Sonos Community and maybe other forums to aide you with questions and exacting order of operation for these items: ( Listed in order of trial: ) [list] [*] Sonos Controller > Settings > Add Player > re-add the lost player -- wait ~3-10 minutes for speaker to re-appear; [*] Unplug - wait 30s (at LEAST 10s) -- replug - wait ~3-10 minutes for speaker to re-appear; [*] RESET (I don't do this lightly and don't recommend you do either since it means loss of most (all?) speaker history from Sonos account) using the PLAY+Plug-In_until_amber(red)_wh

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M
6 years ago
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DB-NYCContributor III
asked in Advanced setups
No surround from Cable Box

Live in NYC, spectrum cable customer, cisco cable box (8742HDC), Samsung UNC60C6300 and no matter what i change on TV or box rear speakers remain silent. Apple TV, Music via Echo and Fire stick play through back speakers as well. Have spend far too long reading online "solutions" none of which actually work/apply. Can anyone help without the need for new equipment?

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D
6 years ago
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jsc936Contributor I
posted in Advanced setups
Setting up Sonos One in at UT Austin

Problems setting up Sonos on MyCampusnet wireless or wired network Does anyone have any insight on how to successfully setup Sonos inside a MyCampusnet network? I have wasted a ton of time trying to setup the Mac addresses and following their rules to no avail and opted for Dr Google solutions by setting up a travel router. The router seems to work with everything (mobile, Roku, laptops) but i can't make any progress with Sonos. The closes I get is the controller can see the Mac Address for the Sonos one but the setup fails. What am i missing? It's hard to believe there isn't more out there on this subject. MyCampusNet responds by saying they do not support Sonos. Any help would be appreciated.

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Ryan S
6 years ago
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Pfeif4Contributor II
asked in Advanced setups
Lutron Caseta Scene and Playbar

I would like to create a "Goodnight" scene but I am unable to lower the volume using a Caseta scene. It gives me options to "pause" or change the channel source with volume control. However, the TV is not a valid source, so I have to switch to a different music source and set the volume to 0. However, I would like to have the source stay at TV, so people don't have to switch the source manually when the TV is turned back on. TV sound is coming from a Tivo box, so the volume is never turned off like it would if the sound came from the TV. Seems like Lutron should have a volume control setting to zero as well as a pause since pause doesn't work with the TV source. Thoughts? TIA

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6 years ago
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Nick BeamContributor I
posted in Advanced setups
32 device Sonos system with constant drop outs

Having problems with a setup that has 32 Sonos devices. Problems are: * - songs dropping out on various speakers * - slow to group or various speakers dropping off group * - volume control does not work for many speakers or there is a big delay in volume change. ** "please note client likes to group (all) speakers at all times" Here are the details: * - last diagnostic = 966076468 * - Client has ATT router model BGW-210 * - Currently I have the ATT router WiFi disabled and set for IP passthrough to an Eero system. * - One Eero is hardwired and 4 others are wireless to extend coverage. * - House is older construction without cat5 lines run and too costly to run them. * - currently one (boost) is hardwired about 6 feet away from any other wifi. * - (1) Play 1 is hardwired to boost about 3 feet from boost and other wifi devices. * - Currently I have 6 ethernet over powerline adapters on various Sonos devices in the house to try to fix the issue. Here are things I hav

326710
Stanley_4
6 years ago
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lovewillrule1023Avid Contributor I
posted in Advanced setups
SonosNet vs Orbi - Read My details

I have a Netgear Orbi system running with 3 Orbis places strategically around my house. When I test my WiFi it’s always around 120 MBPS download and 20-25MBPS upload. Would it make sense to buy a Sonos Boost and change the Sonos speakers into a mesh network being that I already have such a high rate of data transfer. I have 7 sono’s One’s scattered around the house and a Sonos Beam and subwoofer (which I don’t know if the sub woofer ends up being part of the mesh in sonosnet) Would Sonosnet mesh even be able to compete with the speeds of the Orbi? Would having a dedicated mesh really be helpful being that I already have a mesh. Would it effect performance in any way? Or would I spend $99 for nothing , or even maybe lessened performance than I’m getting now? My Orbi is just used for Hulu and iPhone browsing..so I’m not really doing anything that requires the power I even have already.

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6 years ago
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sachaadamContributor I
asked in Advanced setups
Outdoor Set-up Question

I want to connect outdoor speakers to Sonos and am working with an uncommon set-up. I have a connect:amp inside the house connected to underwater speakers to the outside pool (let's call that C:A1). I also have a cat5 feed available from where the C:A1 unit is to a casita in the yard (I use it to extend wifi to the yard). I am adding outdoor speakers and my current options are: 1) run the outdoor speaker back to C:A1. I don't love that option for practical reasons to do with my yard + I am not even sure that C:A1 can handle both pool and outdoor speakers 2) buy a Connect:Amp (let's call that C:A2), place it in the casita and connect it to C:A1 via cat5, then run the outdoor speakers to C:A2. Since I don't need to control the pool and outside speakers independently, option 2) is a bit more than I need. Is there an option where I can buy a cheaper unit (Sonos or other) that can connect to C:A1 via cat5, and would only be used to power the outdoor speakers and that I can s

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melvimbe
6 years ago
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Orizon_SrlContributor I
posted in Advanced setups
Sonos grouping problem & Crestron

Hi guise, we have a strange problem here. We’ve installed 3 sonos connect inside a boat, they play all individually and in a group of two, but When we group them all 3 togheter...only one play. To play sound sems to be the first assigned. In the sonos app sems the group is playing notmally, but in the reality only one/the first sonos play sounds. All is updated to yesterday. The second question is, do you know the Ethernet port used for Crestron comunications? Thanks!

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Jeff S
6 years ago
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Axello7Contributor I
asked in Advanced setups
Connect AMP stereo to mono bridge

I have a connect amp powering two smallish Yamaha stereo pool speakers. The problem is they are about 20ft apart and it gets rather annoying when some tracks have certain audio parts mixed to only play out of the left channel speaker or only the right. If i bridge the wires at the back of the amp to send both L and R signals to both speakers (effectively driving them as mono) will it destroy the amp/speakers?

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Stanley_4
6 years ago
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julesfContributor II
posted in Advanced setups
Impedance matching speaker selector switch

I want to run 3 pairs of speakers from my Connect Amp (2 pairs are 8 ohm, 1 is 16 ohm), and therefore believe I need to use a speaker selector switch to do this. Does anyone know if this one is suitable? https://www.pyleaudio.com/sku/PSPVC4/4-Channel-High-Power-Stereo-Speaker-Selector-Wvolume-Control Thanks!

35014
Stanley_4
6 years ago
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Holmesy1Contributor I
posted in Advanced setups
Connect Line-out delay (again)

I know this subject has been brought up many times but I'd really like to put this to bed once and for all. I totally understand why delay exists between bonded Sonos elements and 3rd Party components either line-in or line out via Connect. A DJ cannot expect his Pioneer Mixer to output to a Connect, back into the Sonos loop and come out of the speakers without delay - get it! My use case is - I have an open plan Front Room and Connecting Dining Room. Sonos in the Dining Room and a Connect Driving an AV Amp in the Front Room. Group the Dining Room + Front Room and the delay ranges from an echo in PURE DIRECT mode to a double beat when DSP Stereo processing is active. Digital Coax, Optical, RCA, different amps with or without DSP processing may have varying results, but it will never cure the problem. What I can't understand is why Sonos cannot build a user definable delay into the controller to push back the whole Sonos loop to come in-line with the audible output from spea

20878
buzz
6 years ago
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RuebourneContributor I
asked in Advanced setups
Different setups?

Hi, Is there any chance Sonos is thinking of upgrading the app/speakers so that you can use your speaker settings differently at any given moment? For instance: in my living-room I have a hometeatre-setup (play bar,sub and two Sonos one) but I sometimes want to listen to music in stereo with just my Ones. Can this be done - without the need to configurate the speakers each time?? Rob

5375
Jeff S
6 years ago
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