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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26392 Topics
S
speed6Contributor I
asked in Advanced setups
Connecting wireless audio Connect AMP with andriod box Minix Neo S8 or philps tv.

Whats the best way to connect wirelessley the Minix N8 Plus or Philps TV audio to a connect amp. Thanks

4
Chris
7 years ago
E
Erik HellContributor I
asked in Advanced setups
Need a simple & straightforward way to change from old to new router (and internet provider)

The 'simple & easy way' highlighted in Sonos official support site is simply not working for me (and I can't really grasp how it could...) https://sonos.custhelp.com/app/answers/detail/a_id/1072/kw/change%20wifi%20router While connected to the old router/wifi, I've changed the sonos app wifi to new connection and done same to my laptop (I seem to have to be on the old connection, otherwise the setup on sonos app just won't open setting etc). Then unplugged a device, connected the Ethernet cable to the new router and plugged in device. Quickly that device comes up on my sonos app on my laptop. That's where all job stops... In the support page it simply says unplug each device if they don't appear automatically... leave for 10 sec and plug in. However no job - beyond the one connected via Ethernet cable. Hope someone is able to assist...

3
ratty
7 years ago
J
jdagProdigy III
asked in Advanced setups
Forget Current Sonos System

Is there an option in the 6.4 controller software to remove a household? There used to be an option to Forget Current Sonos System from Settings -> Advanced Settings.

2
J
7 years ago
Belly M
Belly M
asked in Advanced setups
Play current queue automatically

Hardly advanced but cannot see any means to do this automatically. I want to play from an existing queue, at a set time each day for an hour. The alarm would be the obvious tool but it does not allow playing from the existing queue. It has to be the existing queue as I want to continue playing from a very large playlist that is set on repeat and want to continue where it stopped on the previous day. Any bright ideas?

5
Belly M
7 years ago
S
SkyeContributor I
posted in Advanced setups
A/V Receiver Optical Out to Play Bar??

Did anyone try it? will it work? Sonos suggest to by pass the AV receiver with all components in to TV and Optical out to Play bar..... I am just trying to de-clutter my living room with the a play bar, sub & play 3 to replace my 5.1 speakers. and of course sync with my other sonos products around the house. will it works?

16
B
7 years ago
K
kywixContributor II
asked in Advanced setups
Notifications: How to detect volume changes from other client

How to receive a notification (or whatever) when the volume is changed by any client on the network. I am ok in opening a socket, which seems to be the way it travels over the network but I don't know what the frame will look like. I can control many functions of my Sonos using the POST apis. That is one thing that I can't figure out. Any help on the matter is much appreciated! thx

1
J
7 years ago
K
khsfsonoContributor III
asked in Advanced setups
Can I use sonos system without an internet network at home?

i want to use sonos in a presentation setting. Currently i have a microphone connected to a mixer, and the mixer connected to an amplifier wired with speakers. I want to replace the wired speakers with wireless speakers. I don't have internet network. Is it possible with sonos? If so, what sonos equipments do I need to buy to accomplish what I want?

10
Edward R
7 years ago
C
cnewlanderEnthusiast I
posted in Advanced setups
Guide to Changing the CR100 Battery

Do this at your own risk. You will no doubt void your warranty if you break something. [IMG]http://farm1.static.flickr.com/113/293505012_1b3a9ffc8a_d.jpg[/IMG]

60
C
7 years ago
K
kriske_pContributor I
asked in Advanced setups
Compression setting on component - not global

Hello, I would like to raise a discussion about the advanced setting "Audio Compression", which is a global setting. Meaning, that if you change this setting, it is applied to all your line-in components. I have a connect-component that has a Vinyl-player attached to it. I have a play 5 that has a computer attached as line-in. I'm having enormous problems with my vinyl player/Connect component. I've had several calls with sonos and it does not get solved. For now, the only solution is to go "compressed", but I have a problem with that. This implies that if I look at a movie on my pc, and use the line-in on the Play 5, I'm out of sync with sound / picture. So I'll have to re-change the setting to "automatic" and when playing vinyl again to "compressed"... and so on and so on Sonos is way to expensive for this. It's already sad that I have the problem with the connect component, it's not user friendly to keep me switching my settings So, I really need a non-global settin

3
K
7 years ago
S
SpaceBassVAContributor III
asked in Advanced setups
networking woes - line in breaks up badly

Good evening friends, I'm back at it... trying to fix my set up. It's never quite worked right, but, as you'll see, there are so many variables that I don't often get the time to sit down, diagram it and try and troubleshoot it. Here's the TLDR: when I use line in (Apple Airport Express for Air Play, or Amazon Dot) the audio breaks up instantly, and then it totally quits within 3 minutes. Other symptoms: the Bathroom Play:1 barely works - streaming audio is choppy, controller frequently can't 'find' it longer version: My network should be up to the challenge. I've got cat6e everywhere and all GigE switches. And yet, devices plugged into switches seem to prefer wireless over wired routes. I've got STP (vs RSTP) enabled on all my managed switches. I'm attaching a network topology diagram to this post. Here's where things get interesting. I have 3 VLANS: 1, 2, 3 1: primary LAN 2: IOT (internet of things .. can access internet but not LAN subnet) 3: Guest (ca

7
J
7 years ago
T
toddy_pContributor I
asked in Advanced setups
double DAC conversion while using 'analog in' and 'analog out' in Connect

Hello everyone. I wonder if Sonos Connect does the DAC conversion of analog signal, that comes in to the device, and then do the conversion again while sending it to 'analog out'? I think it does and I look for a possibility to use Connect as a preaplifier but without double conversion? I need to plug in hi-end CD (with better DAC then Sonos) to power aplifier and would like to use Sonos as a preaplifier but without loosing quality. It is possible? Pawel

30
ratty
7 years ago
N
Noles172809Contributor I
asked in Advanced setups
TV surround sound, Turntable surround sound.

Hi, is it possible to have the tv sound to come out of all my Sonos Play 1's/Sub when watching TV? And with the same setup,have a turntable connected to the Play1's/Sub when listen to music. I wouldn't be listening to the turntable and tv at the sametime, but might listen to the turntable and just want video from the TV. Is this possible with any combination of speakers? The turntable has a built in amp.

8
AjTrek1
7 years ago
B
BillanthContributor I
asked in Advanced setups
Enterprise network issues

Hello, I work for an IT company that is having some issues with some of your devices. We currently have 4 so so play one's and two of the play 3's. For some reason on wired or wireless they devices are always dropping connection and we need to start the setup process over. Whenever 3 or more of the devices are playing there always seems to be buffering and or lag (the rest of the network seems to be fine). All of the devices are on the same vlan. We were going to buy some of those boost devices but not sure if that will help.

1
ratty
7 years ago
A
aleaeContributor I
asked in Home theater
Connect Sonos and AppleTV (4thGen) to TV (no toslink, only inputs...?)

My TV does not have toslink nor outputs, only HDMI and inputs. I used to have the AppleTV (3rdGen) connected to my PlayBar through toslink, and my AppleTV connected to my TV through HDMI, and everything worked great. I just recently purchased the AppleTV(4thGen), however it does not have a Toslink, so now I could not connect my Sonos to the system. Therefore, I purched the SonoConect to see if I could get creative and find a way to connect everything....... but I cant find a way. Please help!

3
ratty
7 years ago
L
Luckdog99Contributor I
asked in Home theater
Setting up Sonos with Philips TV and getting message every time volume is adjusted

After turning off my tv speaker during the Sonos setup, I get this stupid message basically telling me that the TV speaker is deactivated. "The TV speakers have been turned off..." etc. Takes up about half the screen too. How can I turn this off? TV model: 55PFL5706/F7

1
Chris
7 years ago
Kenneth R
Kenneth RRetired Sonos Staff
posted in Ask a question
How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once something has been answered by the community or by us, we'll go ahead and move the topic to the right place, and mark it as answered. To find your topic back, click on your username in the upper right corner and click on "topics", or follow the link in the email we'll send you when you receive replies.

0
Kenneth R
9 years ago
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bluegaspodeContributor III
posted in Advanced setups
Should all third party contributions (even commercial ones) be allowed here?

Right now moderators enforce, that [quote=ratty] Promotion of commercial products is not permitted here. [/quote] [quote] Forum policy is not to allow the explicit exploitation of these forums for any commercial purposes outside of Sonos. This includes sales and support activity. To permit such operations could lead to conflicts of interest and a potential free-for-all. [/quote] ([url]http://forums.sonos.com/showthread.php?p=176642[/url]) Personally I think this is a policy which actually hinders Sonos to grow for specific target groups. Any third party contribution (regardless of being paid or not) will fill some perceived gaps/limitation of the current Sonos offering thus increasing the overall market appeal of the system. This forum is probably the only place where users looking for answers travel by to make an informed decision whether to invest into the Sonos ecosystem or not. For instance it took me a long time until I realized that there were Windows Phone Apps (and it's a p

6
W
11 years ago
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