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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27429 Topics
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nova67Contributor I
asked in Advanced setups
adjusting group volume with Samsung TV remote

I have a boost, playbar, sub & 3 play 1’s.   All Sonos products are grouped and I can adjust group volume with app only.  I am using a Samsung TV remote (IR) and it will only adjust the volume of the Playbar.  How can I adjust the group volume?  Thanks,

7684
Annazel S
4 years ago
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WatDon22Contributor I
asked in Controllers and Music services
Spotify stopped connecting - message says 'cant play this right now'

Suddenly all devices in the house have stopped connecting Spotify to our Sonos:3 - message says 'cant play this right now' when looking at the list of devices. Tried switching off and on, removing Spotify and reconnecting within the Sonos app, but nothing has worked. Does anyone have any ideas that might help? The is really frustrating!Diagnostic 2021524725

4931
Mark P
4 years ago
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soh-noseContributor II
posted in Controllers and Music services
Radio stations no longer available - is it from a courtroom problem?

Over the past few months, I’ve noticed that a number of my stored radio stations from Tunein no longer play. I’m listening from the UK.   I’ve seen reference to Tunein “geo blocking” and wondered why this would happen.   Just came across details of this court case which happened at the end of last year and wonder if it gives the explanation…   https://www.bailii.org/ew/cases/EWHC/Ch/2019/2923.html        

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A
4 years ago
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fameContributor I
asked in Controllers and Music services
Google Play Music -> YT Music

Hi,   Google announced that it will discontinue Play Music, and all the music can be migrated to Youtube Music. I just did the migration but now I can’t access my music via Sonos anymore. I added Youtube Music as a new service, but when I click on the service it says I can’t use it without getting a premium subscription. I don’t want a subscription, I just want to listen to my albums I bought from Google Music over a long period of time.   When will you update the YT Music integration to allow us to listen to the music we bought?   Thanks, fame

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R
4 years ago
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Whit0923Contributor I
asked in Controllers and Music services
Unable to add Apple Music.

I just got my new Sonos and everything is great so far. I am an Apple family so I only use Apple Music and Siri. Upon trying to add Apple Music, it seems to recognize my Apple ID but when I click “continue” button I get the error unable to continue or something.  I’ve only had it on for a few moments and all the system updates are applied. I am using iPhone 11 Pro on Public Beta iOS 14. Also seems I can airplay without issue my library, it would be nice to have it fully integrated 

17225
Simon B
4 years ago
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RonEdenAvid Contributor I
asked in Controllers and Music services
Shuffling on entire Artist.

Hi all.  I have recently purchased and plugged my first Sonos speakers. using the Sonos app, I imported all my Apple Music content.  on Apple Music app, I often shuffle on the entire Artist, rather than selecting a specific Album, to listen to. can you please help me and let me know how I can do this on the Sonos app? Also, if I cannot do that (please add it as a feature to correct on the app), how do I create Playlists for Sonos only?Adding artists to my favorites, will simply add those to the first page of the app, rather than allowing me to shuffle on the entire playlist.    Please please please, your help is much appreciated here. hope the Sonos app support crazy people like me :) thank you. 

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Simon B
4 years ago
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User477074Contributor I
asked in Home theater
Sonos ARC placement

I have read a lot of the ARC and placement. It seems like to most people keep telling me that the ARC should be below the TV. But I can't really understand why?  My TV (65”) is put on the wall 16 inch from the floor, the sofa is on the same hight so I get the eye view in center of the screen. 5 inch above the TV I have a sonos playbar. It works very well.Now I'm considering the ARC instead of the playbar but is thinking about the placement.Currently I have a media bench below the TV and drilled holes above the tv for the playbar to hide the cables inside the wall.I was hoping that I could use the same position for the ARC or I will need to remove the bench and “repair” the holes in the wall. The room is 8 foot high.Thanks! 

7411
melvimbe
4 years ago
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PhipsophonicsContributor I
asked in Controllers and Music services
Radio Station no longer playing

I’ve played 107.1 The Peak for years on my Sonos system. Now all of sudden I get the error message: “unable to play The Peak / unable to connect to Tunein”?  How can I get my station playing again?

8296
Airgetlam
4 years ago
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mark cygnusContributor I
asked in Controllers and Music services
S1 Music Library won't connect to new NAS Drive

HiI had a Synology NAS DS 216j which unfortunately died a horrible death. I’ve replaced it with a Synology 218[+]. Everything else on my network can see the new NAS and can access it. Unfortunately the S1 controller won’t talk to the new NAS. When I try to add the NAS to the music library I get the error which refers me to the serverstack article.I have fixed the serverstack as MS tell you to, and now showIRPStackSize REG_DWORD 0x000000050 (80). Just for clarity, when trying to add the library, I can browse through to the NAS\music folder and can see all the music there.It’s not the firewall (off or on, same error fault). I have to use the S1 controller as I have a Five which isn’t compatible with S2. I also have a playbar. The S1 can see the Sonos system and works fine otherwise, it just won’t connect to the NAS.I’m running W10 and Norton 360 on the desktop.Any ideas? Really stuck now.ThanksMark  

12366
Stanley_4
4 years ago
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HiRESrulesEnthusiast I
posted in Home theater
Sonos Arc and Sub (gen 3) - network connection preference?

Can you please tell me if it’s possible to have your Arc connected to a network cable, whilst having your sub connected to WiFi? It appears at the moment that Arc has Wifi enabled, so that the sub can connect to it, would that be right?If the network cable is left in the Arc, will it still be a hard wired connection or WiFi? I just want the best connection for my Arc? Thanks in advance.

10193
Airgetlam
4 years ago
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IJPContributor I
asked in Controllers and Music services
Mixcloud search not working

Search function on iPhone app not bringing up Mixcloud shows under the new “Podcasts and Shows” section. This previously worked when just “Shows” heading before recent release. i’ve reset controller and disconnected/reconnect Mixcloud account on app. Mixcloud search works fine on PC app (you can specify “Mixcloud” search there).   Anyone encountered similar, or even better, overcome issue please?   Many thanks and stay safe   IJP        

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I
4 years ago
2
2TinEarsContributor II
asked in Controllers and Music services
Can't search Amazon Music

It used to work fine and I’m not sure when I lost my search capability. Same result on Mac and iPad: when I search for artists, songs, etc, I get a pop-up saying nothing was found.

11573
Annazel S
4 years ago
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jhmosowContributor I
asked in Advanced setups
Automatically start music or radio

Is it possible to set up the system to automatically play some music or radio station when Sonos starts?  I have set to play automatically as part of my security system. But if the queue is empty, nothing will play.  Thanks

18223
Kyle A
4 years ago
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rvdmamstContributor I
posted in Advanced setups
S2 Big Deception

What a big deception. Waiting forever on new software. After installing S2 to find out it still DOES NOT not play High Resolution audio files. Well back to Audirvana + USB + my own amp for High Res.    

164328
P
4 years ago
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okalexContributor I
asked in Controllers and Music services
Spotify - can't play this right now

Over the past few months, my Sonos One recently started having trouble connecting to spotify, giving me the “can’t play this right now” prompt. It doesn’t work at all from my computer anymore and is intermittent from my phone. I’ve tried resetting the power of the sonos, connecting via wired connection, reauthorizing Spotify and nothing works. Please help!!!   My diagnostics number is 752941994.

61159
Annazel S
4 years ago
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Jesse LContributor I
asked in Advanced setups
Sonos Amp with multiple speakers using impedance matching volume controllers

Help!!!I am trying to run multiple zones off of one amp using a connecting block to keep wiring tidy and impedance volume controllers on each zone. I do understand that my wattage per speaker will be low, but I wanted to try it to see how loud they would be, then would look at buying a second amp if necessary... I dont really need to be able to play multiple things in different areas, and all of these speakers/impedance matching volume controllers etc are already wired in the house.I have:1x sonos amp1x Russound connecting block (essentially a splitter)-one wire from connecting block to amp-I have 6 zones (2 speakers per zone) on the connecting block6x Russound ALT 2x impedance matching volume controls: 126w peak, 42w RMS. Allowable impedance multipliers of 1x, 2x, 4x, 8x for each speaker-two speakers connected to each volume control (L and R speaker)12x Russound RSF 610: 5-80w 8ohmsI have tried a setup with 5.3ohms (6 zones, 4x impedance multiplier per zone) and 10.6ohms (6 zones, 8x

8901
Krishma M
4 years ago
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StuFALContributor I
asked in Controllers and Music services
Amazon Unlimited Airplay No Longer Works - What Happened?

Was a happy Sonos SL customer for 5 months.  Amazon Unlimted, pressed the Airplay icon and selected the button for “dining room” and away it went.  Hours and hour of perfect streaming and the speakers worked great.  Last Friday I get a new ISP and new network name and could not get the SONOS speaker to join the new WLAN.   Was on the phone with SONOS tech support for an hour and had to reset the speakers to factory and install SONOS S1 app.  Now I can’t use Airplay from the Amazon App and have to use the S1 App to get the SONOS speakers to work.  Its like SONOS has decided that they want to make me use their App to access my Amazon music.   I want it to work like it used to work.  Was this caused by a new release of SONOS?  Not the end of the world but dammit. I liked it the way it was and I find the user interface on Amazon better than SONOS.

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S
4 years ago
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LandlydContributor I
asked in Controllers and Music services
360 file format

I can’t play 360 songs on my sonos connect ? 

11027
N
4 years ago
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Rooster99Avid Contributor III
asked in Controllers and Music services
No Playlist option in MySonos..

When I go into MySonos, the only option I have when I click Edit is “Recently Played”. “Playlists” does not appear.When I tap the 3 dots to the right of a song, there are no Playlist options in the list - I show “Play in another room”, Play Now, Play Next, Add to end of Queue, and Replace Queue only.FWIW I don’t have a Shared Music Folder set up. Given my SONOS is hard wired to my network, does that mean I have to share a folder on my desktop as a Shared Music Folder to be able to create Playlists and store them there? Or is this a red herring? FWIW I’m running Windows 10.Any help will be appreciated.TIA - R.

10727
R
4 years ago
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REYDELOSBULLIESContributor I
asked in Portable speakers
SONOS Move not connecting via AirPlay

Hello team, I was trying to use my SONOS Move via airplay through my Ipad and Iphone and it’s not working, it keeps saying connecting and then says connection failed. Tried to restart it, restarted my phone and ipad and it is still not working. Any ideas on how to proceed on this one? Since the Sonos App 2 doesn’t allow the option to hard reset the device I don’t know how to proceed.I am using the Apple Music app, it works on Spotify, but I don’t use that app. Please provide any help over here and I will be thankful for a lifetime :)

26122
R
4 years ago
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Mike CarlisleContributor I
asked in Controllers and Music services
Pandora not working in Sonos app

Pandora isn’t working this morning through the Sonos App.  Pandora does work from a browser window.  Spotify works fine in the Sonos app.  Hence, seems like a an issue specific to Sonos. Thought I would remove the Pandora service and re-add.  On the re-add, it kept saying to check the network and if the network was fine, to try again later.  Since the network is fine, I tried again later.  Now when I try to add the Pandora service to Sonos, I get a browser tab asking me to input my activation code.  I have no activation code and I see no way of getting one from my Arc.  I checked your status page and is says Pandora is fine.  Something is not right.

5419
N
4 years ago
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Phillip RosenContributor II
asked in Advanced setups
Ceiling mounted arc/center channel

My home theater has a projector screen that comes out of the ceiling in the center of the room. There is no wall behind the screen. To date I have a sonos base on a bar cart that I can roll out if needed, but this isn’t working out well for me.I’m looking to mount a center channel on the ceiling directly in front of where the projector comes down. The back of the arc ould be against a dead zone on the screen. (1) Positionally, will the sound quality work with this sort of placement? The arc would likely be upside down.(2) Will the speakers positioning cause noticeable vibration on the projector screen? It is weighted, but a strong breeze would move it.(3) Will the mount kit work with a ceiling? Is there a better alternative solution?

7991
Airgetlam
4 years ago
UKMedia
UKMediaSenior Virtuoso
posted in Speakers
Tips & Tricks - Resolving random issues impacting Sonos devices..

Sometimes a Sonos system just starts to behave in a random inconsistent manner.  There can be many reasons for this but a common cause is duplicate IP addresses within your home network.  Other network devices that are not dependant upon inter-communication can be unaffected but the really frustrating thing is that there is no easy way to confirm that your network has this issue.I have written this post to try and explain what duplicate IP address actually means, how it is caused, and how to stop it happening again.As a general comment, when trying to resolve Sonos issues and you feel the need to reboot the Router, it is ALWAYS advisable to reboot ALL connected devices within the home. (I know this is a pain but please read on)For those of you reading this that aren't totally clear on how this works, I’ll try and explain below:Each time a new device connects to your Wi-Fi or is plugged into an Ethernet cable, a device (normally your Router) allocates it a unique network (IP) address; N

177165
H
4 years ago
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XaeroContributor I
posted in Advanced setups
Sonos amp and 4.1 surround

  Hello! I currently have a 5.1 setup with Playbar, 2x Sonos One and the subwoofer. I also have 2x Sonos One in the dining room, and another Sonos One in the bathroom. In regards to the 5.1 setup I am quite pleased with the audio performance for movies, considering the quite low price and the small size. However, when it comes to music listening experience in the living room, I find the Playbar lacking a lot. It just doesn’t do very well at normal stereo music listening. So with that said, I was looking into replacing my Playbar with a Sonos Amp and 2 front speakers of my own choice. I have heard the Sonos Amp in a 2.1 setup, and it sounds amazing. At my retailer, I learn that the Sonos Amp does not support running 4.1 as a front amplifier with 2x Sonos One as back speakers. This totally confused me. Why on earth would Sonos not give the Sonos Amp the same software capabilities as the Playbar, Playbase and Beam? It is just a matter of down mixing the center channel into the left and ri

50856
Airgetlam
4 years ago
K
knopperContributor I
asked in Controllers and Music services
Control Sonos directly from the TIDAL App Issues

Hello is anyone having the following issues when controlling Sonos from the Tidal App: Pausing then resuming the song results in the next song starting (as if the track-forward button was pressed) Adding a song to a queue while controlling Sonos will result in it not being played (TIDAL App for Android Only) Please let me know as Sonos is pointing it to be an issue with my broadband connection as well as the fact there are not other reported issues from users. I’d like to make a better case there could be a widespread bug/issue.

7165
G
4 years ago
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