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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26487 Topics
L
LMcContributor III
posted in Controllers and Music services
Simple ? - How to turn off

Had my new Sonos for 2 days . . . exceeds expectations! But how do I turn off? It seems just pausing music or muting is not the same. Am I being too old fashion/analog?

57
T
7 years ago
T
TheloniusxContributor I
asked in Advanced setups
Latency?

Hello and good afternoon Sonos community, I am an AV designer that has been tasked to outfit a semi high-profile residence of a state Governor with a "wireless sound system" This system is to reside in a historical building and as such will not allow for much in the way of modifications let alone opening the walls up to run new speaker wiring. We wouldn't be able to use attic or basements as pathways either as everything is pretty inaccessible. The rooms do have plenty of AC power outlets that would accommodate the Sonos setup fairly well though. There are five rooms/areas that each need sound reproduction and they are all within close range of each other (less than a 50' diameter from the main transmitter) so wireless range should be acceptable. My biggest concern however is that this system will need to incorporate a wireless mic for public speaking events. The Sonos system does have a line input feed that I can take the output of a DSP/mixer setup and send it to the Son

5
T
7 years ago
A
Atul BatraContributor I
posted in Advanced setups
Is there any doorbell out there that can work as sonos doorbell

Sonos doorbell button

30
S
7 years ago
L
losinovContributor I
asked in Advanced setups
Questions about necessary ports and proxy awareness

Hello Sonos community, I am doing some initial research to see if a Sonos system would be compatible with our network infrastructure. We have an internal proxy server here so I want to make sure that the Sonos equipment would be able to pass through it. The other topic I want to understand is which ports are absolutely necessary for the Sonos to work on our network. We only plan on using Hotel Radio, Rockbot, Mood Mix, Sound Machine or Tribe of Noise services. We'd like to control all of the Sonos players through the PC or Mac Music control application. We wont be using an android phone or iOS device for this. Here is a list of ports that Sonos requires but I'm sure we don't need all of them. The ones underlined are IMO essential. Please let me know what you guys think. Thank you! [u]80 (Internet Radio, updates and registration)[/u] 443 (Rhapsody, Napster, and SiriusXM) 445 (CIFS) – successor to SMB [u]3400 (incoming UPnP events - Sonos Controller App for Mac or PC)[/u]

2
J
7 years ago
C
CrazyIvanKCListener
posted in Advanced setups
Google Wifi, Google Fiber and Sonos

There are a couple of other threads in the forums about people having problems using their Sonos system after updating their WiFi to the new Google WiFi mesh network. I wanted to share my experience as well, especially if you also are on Google Fiber. I am on Google Fiber in Kansas City. My entire home network was working just fine... I have a Netgear Nighthawk R7000 wireless router configured as a an access point. I only switched to Google's WiFi ($300) because I am an early adopter. When I switched, setup of the Google WiFi three access points was easy. Things were working great and I was getting decent speeds. The problem is, I couldn't use my Sonos controller on my iPhone or iPad any more. So I went through a lot of trial and error and never got it figured out. I factory reset my Sonos bridge and turned off all of my Sonos speakers to try a fresh install. No matter what I tried, the iOS device connected to my Google WiFi could never see the Sonos bridge, even though it was h

11
D
7 years ago
Klay
KlayContributor I
posted in Advanced setups
Sonos On Separate SSID?

Since there is no way to password the Sonos app, what is the preferred way to isolate Sonos in a restaurant setting? Can I set Sonos on its own SSID? One certainly does not want a customer putting on Whitesnake when the BGM is classical....

4
ratty
7 years ago
U
User88295Contributor I
asked in Advanced setups
Do wired Sonos players extend the LAN? If so, well?

Assuming everything is hard-wired Cat5: if I daisy chain a MacBook Pro to a Sub to a Play:5 to another Play:5 to ultimately a router (Apple AirPort Express), will the MacBook Pro effectively be on the LAN (IP address, network performance)? I have terrible interference in my apartment so Sonos speakers are always dropping off the network and songs frequently drop out. I want to play music uncompressed and wonder if the best quality for that is the connect the MBP directly to the router or if I will get the same level of network performance by connecting the MBP directly into the Sub. Another reason for the question is that the MBP is next to the Sub and the router is about 50 feet away (as the cable runs).

2
ratty
7 years ago
C
cmshullContributor I
asked in Advanced setups
Adjust Playbar volume using Samsung TV Remote

I've connected my Playbar via the optical cable to my new Samsung 65" TV (Model: UN65KU6300FXZA) and turned off the TV speakers. But I can't seem to figure out how to have the volume of the Playbar go up and down while using the TV remote. How do I do this ?

1
S
7 years ago
E
EikonalContributor I
asked in Advanced setups
Connecting controller to multi-router environment

I am having some problems that I think have been discussed but I cannot find a solution to my problem. INTERNET SETUP I am running three routers in my setup. xxx.xxx.x.1 (DHCP server) xxx.xxx.x.2 (DHCP disabled) xxx.xxx.x.3 (DHCP disabled) the three are on different channels (1,6,11) and all three share the same SSID and password. This works fine for my internet setup and I have a seamless connection throughout my house and for all general purposes this is great and I will keep this setup. SONOS EQUIPMENT I have 5 play:1, 1 GEN1 Play5; Player; ConnectAMP; and a 1st gen bridge (not sure what this is called anymore). The bridge is connected to xxx.xxx.x.1 directly. CONNECTION ISSUES When I am close to the xxx.xxx.x.1 router (and using it) and I connect my controller (App) I see my Sonos network and can use all of my gear. If I am closer to one of the other routers I lose my Sonos network and cannot see anything. If I move closer to the xxx.xxx.x.1 router and pick it up a

4
E
7 years ago
Cazualchatter
CazualchatterEnthusiast I
asked in Advanced setups
Bass vs Sub

Can anyone explain how the Sub level works vs the Bass? What is the effect of increasing the Sub level vis a vis increasing bass level.

14
B
7 years ago
P
Paul_266Contributor I
posted in Advanced setups
Wink Hub Integration

How about integrating Sonos control into the Wink hub the same way it's been integrated with Smartthings?

13
C
7 years ago
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jhayd11Contributor II
asked in Advanced setups
Harmony & Sonos - Clear the queue?

Hey guys, I am getting the majority of setup on my new automated home finished. Right now I am stuck on "moods" for listening on my Sonos. Example: In my livingroom/office, I set up three "moods" 1.) Morning chill 2.) Office background music 3.) End of day Rock playlist Currently, when I select any other these playlists in Harmony (each playlist is listed in my Sonos Favorites and then shown in the harmony remote), SONOS takes all the songs in the playlist and adds to the current queue. This happens both when starting a new "listen to sonos" with a selected channel as well as when using the remote to select a new playlist once the the activity is started. This obviously doesn't work well, considering I am trying to change the mood of the room permanently with each selection, not mix the playlists together. Has anyone figured a way to have Harmony replace queue, instead of add to queue? Alternatively, is there a way to have Sonos default to replace queue, instead

5
MikeV
7 years ago
C
carguy66Contributor I
asked in Advanced setups
POLK OUTDOOR SUB ADDED TO OUTDOOR SPEAKERS USING A SONOS CONNECT AMP

Can I add a Polk outdoor Sub to current outdoor speakers that are connected to a Sonos Connect Amp. ?

2
K
7 years ago
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Bill_20Contributor I
asked in Advanced setups
Playing Podcasts from Android Device

Sonos says "For podcasts to show up in the Sonos app under "On this Mobile Device," they must reside in the 'Podcasts' folder on your Android controller. The podcasts folder should be in the root directory of your Android device" What does "reside in the Podcasts folder" mean? That all the media files for all podcasts have to be in that foldre? Can there be subfolders? Has anyone gotten this to work?

6
A
7 years ago
ashiant
ashiantContributor III
asked in Advanced setups
Ability to Disable Bridging and BDPU packets?

I realize this is a home product, but I would love to use it on my corporate network in my office... I was wondering if akin to the ability to shut off the wireless there was a way to disable the bridging so that a corporate network won't immediately "protect" itself and shut a port down.

1
ratty
7 years ago
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brdsutteContributor II
asked in Advanced setups
what happens with crossover frequencies in zones grouped with zones with a sub?

Hi all, I did not find this specific question anywhere, so here I co My ground floor setup, in rooms in an old house that are linked via multiple arches, hence I need speakers everywhere. seating area: 2 play:5 gen2 in stereo setup (so 1 zone/room) kitchen area: 1 play:5 (in its own zone/room) children play area: 1 play:1 (in its own zone/room) If I buy a sub, I will become part of the seating area zone/room. So now the question: If I group all zones to play music throughout all areas, will the play:5 in my kitchen and the play:1 in the play area adapt (w.r.t. crossover frequency) to the sub then being part of the same group?

6
K
7 years ago
F
fleetmanContributor I
asked in Advanced setups
Two homes with two NAS. Can I duplicate my iTunes library so I can listen with Sonos at both homes?

I have two homes. One is a vacation home, the other my main residence. I currently have a large iTunes library database of over 1,500 CDs that I ripped to a rack mounted RAID Network Storage Device (NAS). Sonos works wonderfully with this system at my primary home. I have many Sonos devices at both homes. So I bought a 2TB portable NAS unit and copied all of my iTunes data onto that device.I carried that device to my vacation home, plugged it into my network, and told my Sonos controller the location of the copied iTunes Database. Sonos refuses to play the music saying that I don't have permission to access these files. I own the music. These were not downloaded files. It is all from CDs that I had purchased. Can anyone tell me how to correct this situation?

22
V
7 years ago
J
JozefBBContributor I
asked in Advanced setups
Sonos APP opening of the link URL

Hi I would need to open SONOS APP Android tablet by using the URL that is it?

3
B
7 years ago
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willroosContributor I
asked in Advanced setups
Connecting Playbar to amazon Echo

I've connected my Playbar to my router via ethernet cable. As the playbar doesn't have a line in to connect directly to echo. How do I get my echo, which is connected to my (same) wifi router to connect to sonos? The echo app only seems to look for bluetooth, which I believe is not a feature on sonos. I also have a Play1.

1
chicks
7 years ago
B
bfussell6412Contributor I
asked in Advanced setups
Samsung KU6300 TV Smart Remote Setup

Current setup: - Samsung UN55KU6300 with smart remote - Sonos Playbar - HDMI 1: Ruko 3 - HDMI 2: Playstation 4 I am attempting to configure my TV remote to control the volume coming from the Sonos Playbar. The Remote Control Setup feature in the Sonos app does not inherently work with this TV remote, and I already found help topics describing how to use the Universal Remote setup on the TV to assign a dummy device to the TV input, thus enabling the IR transmitter on the TV remote. Then, the Sonos Remote Control Setup feature will complete successfully. My issue is that the volume control will only work for that single TV input. If I change inputs, the remote no longer controls the Sonos Playbar volume unless I go through the Remote Control Setup again, in which case it overwrites the connection with the other input. I know other people have been having this issue, but has anyone found a solid solution? My TV does not have an IR input, so I can't use an IR blaster. Has a

2
A
7 years ago
BarryM
BarryM
posted in Advanced setups
Sonos with local media servers?

Is anybody able to use the limited UPnP server option available in Sonos? ie. Manage|Settings|Advanced|MusicSouces|ShowRhapsodyUPnPServers Are you able to browse the server? Are you able to queue albums? Which media server are you using? Or, is anyone successfully browsing and queuing albums using Sonos' "Show Windows Media Server" option? I would like experiment a little with these, but am having trouble finding anything which works.

0
BarryM
7 years ago
P
psychoboogieContributor II
posted in Advanced setups
line out plus speakers

I have a b&o mini system in the living room with the sonos hooked into it from line out. I have run speakers to the kitchen as well, in the other room. Problem I am having is that the signal on line out is not as strong as the direct speakers from the sonos amp. Wondering what a good solution might be, headphone amp system. other problem is the speakers are in the kitchen and can't be muted. Not enough room for sonos in kitchen. anybody.... I know I know silly setup. just didn't want the amp to waste...

5
Stuart_W
7 years ago
O
oaklandishContributor I
asked in Controllers and Music services
How to "move" a speaker in the iOS app?

I've combed through piles of questions and answers here, but I don't see answers to the seemingly simple issue of moving a speaker from one room to another within the app. My specific situation: I have a Play 5 and a Play 1 in the same physical room (my living room), but they are currently in different "rooms" when viewed in the app. I want both speakers to be in the same physical room and the same "room" within the app. How do I do this? If you're reading this Sonos Team, your onboarding sequence is absolutely maddening. Here's what it looked like for me: 1) Got a Play 5. Got it set up no problem. Woo! 2) Weeks later, I got a Play 1. The plan is to add this speaker to the same physical room as the Play 5. 3) Earlier tonight I unboxed and ran the setup sequence on iOS to add the Play 1. 4) It gets to the point where it asks me to choose a room for the Play 1. I can't remember what room name the Play 5 is assigned to, so I make a guess about which room to add the Play 1 to. (I

5
jgatie
7 years ago
1
12345
posted in Advanced setups
What the hell happened to this product? - Hey Sonos

The last 2 months has been a disaster. Every since the alarm issue in Dec of 16 my system has gone to pot. Let me clarify that I've been with Sonos as an early adopter probably close to 10 years now so I've got experience in how it used to be. I have multiple units including 1 soundbar, 1 sub, 6 plays, 7 connect amps, 2 bridges and 1 boost. First there was this alarm issue and the solution was to wait until the new year and that would fix it. Proactive for sure. Ever since the alarm meltdown my sonosnet has been spotty to say the least. Yesterday with most of my system being unreachable or unplayable or not being able to group units I decided to move from Sonosnet to my wireless as the backbone. I'd always used and been happy with sonosnet but I believe all things change and perhaps it was time. Boy was that a mistake. Once all units showed up as ready I hit party mode and guess what, half of the units weren't added. A few tries later and every unit but one would come on

32
bockersjv
7 years ago
Carlos.Marion-Landais
Carlos.Marion-LandaisContributor I
posted in Advanced setups
How To Pair A Samsung UN65KS9500XFZA TV & Sonos PlayBar

This topic should assist with pairing multiple devices connected via HDMI on the Smart Hub to use the Sonos Playbar through the Optical Connection. Once the TV has been completely setup. Ensure that the Sonos optical cable is connected to the Samsung Smart Hub. These settings will only allow you to use the remote for volume control on the devices connected on the HDMI Ports, it will not allow you to control them via Samsung's Anyconnect option. If you need to control a device using the Anyconnect feature, then ignore setting up that HDMI port. As an example, I have 3 devices (Playstation, Amazon Fire TV & Chromecast) connected to the HDMI Ports. To Setup, follow these steps: [b]For TV & Amazon Fire TV Settings[/b] 01. Select Sources from the menu. 02. Select Universal Remote 03. Select New Device 04. Select Home Theater 05. Type Sonos on the search option 06. Select Sonos 07. Select the HDMI Port of the device being setup 08. Select Power Test (Nothing will happen) 09.

1
Carlos.Marion-Landais
7 years ago
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