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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26366 Topics
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psychoboogieContributor II
posted in Advanced setups
line out plus speakers

I have a b&o mini system in the living room with the sonos hooked into it from line out. I have run speakers to the kitchen as well, in the other room. Problem I am having is that the signal on line out is not as strong as the direct speakers from the sonos amp. Wondering what a good solution might be, headphone amp system. other problem is the speakers are in the kitchen and can't be muted. Not enough room for sonos in kitchen. anybody.... I know I know silly setup. just didn't want the amp to waste...

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Stuart_W
7 years ago
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oaklandishContributor I
asked in Controllers and Music services
How to "move" a speaker in the iOS app?

I've combed through piles of questions and answers here, but I don't see answers to the seemingly simple issue of moving a speaker from one room to another within the app. My specific situation: I have a Play 5 and a Play 1 in the same physical room (my living room), but they are currently in different "rooms" when viewed in the app. I want both speakers to be in the same physical room and the same "room" within the app. How do I do this? If you're reading this Sonos Team, your onboarding sequence is absolutely maddening. Here's what it looked like for me: 1) Got a Play 5. Got it set up no problem. Woo! 2) Weeks later, I got a Play 1. The plan is to add this speaker to the same physical room as the Play 5. 3) Earlier tonight I unboxed and ran the setup sequence on iOS to add the Play 1. 4) It gets to the point where it asks me to choose a room for the Play 1. I can't remember what room name the Play 5 is assigned to, so I make a guess about which room to add the Play 1 to. (I

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jgatie
7 years ago
1
12345
posted in Advanced setups
What the hell happened to this product? - Hey Sonos

The last 2 months has been a disaster. Every since the alarm issue in Dec of 16 my system has gone to pot. Let me clarify that I've been with Sonos as an early adopter probably close to 10 years now so I've got experience in how it used to be. I have multiple units including 1 soundbar, 1 sub, 6 plays, 7 connect amps, 2 bridges and 1 boost. First there was this alarm issue and the solution was to wait until the new year and that would fix it. Proactive for sure. Ever since the alarm meltdown my sonosnet has been spotty to say the least. Yesterday with most of my system being unreachable or unplayable or not being able to group units I decided to move from Sonosnet to my wireless as the backbone. I'd always used and been happy with sonosnet but I believe all things change and perhaps it was time. Boy was that a mistake. Once all units showed up as ready I hit party mode and guess what, half of the units weren't added. A few tries later and every unit but one would come on

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bockersjv
7 years ago
Carlos.Marion-Landais
Carlos.Marion-LandaisContributor I
posted in Advanced setups
How To Pair A Samsung UN65KS9500XFZA TV & Sonos PlayBar

This topic should assist with pairing multiple devices connected via HDMI on the Smart Hub to use the Sonos Playbar through the Optical Connection. Once the TV has been completely setup. Ensure that the Sonos optical cable is connected to the Samsung Smart Hub. These settings will only allow you to use the remote for volume control on the devices connected on the HDMI Ports, it will not allow you to control them via Samsung's Anyconnect option. If you need to control a device using the Anyconnect feature, then ignore setting up that HDMI port. As an example, I have 3 devices (Playstation, Amazon Fire TV & Chromecast) connected to the HDMI Ports. To Setup, follow these steps: [b]For TV & Amazon Fire TV Settings[/b] 01. Select Sources from the menu. 02. Select Universal Remote 03. Select New Device 04. Select Home Theater 05. Type Sonos on the search option 06. Select Sonos 07. Select the HDMI Port of the device being setup 08. Select Power Test (Nothing will happen) 09.

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Carlos.Marion-Landais
7 years ago
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Sambryan101Contributor I
asked in Advanced setups
Extending my Sonos and WiFi into the shed

Hi everyone, I currently have a bar and sub in the lounge, 5 in the living room and 1 in the kitchen. I want to add a player in my shed, but my WiFi does not connect on my phone down there. I have power, but I have read that powerline extensions are a no no with Sonos. I struggle with tech and WiFi networks etc, so I was hoping that someone might be able to give me some guidance. My internet is via phone line as there is not cable down our road. The WiFi router is pretty poor, the signal is shit even though the house is tiny. My shed is around 20m from the house. And as it stands I can't pick up any WiFi at all. The shed does have power in it. But I have read that powerlines don't really work with Sonos. I think that I might need some sort of WiFi booster but I have no idea what i need and where to get it from. If it would make things much better then I can run a LAN cable if required, although this would be a massive ball ache. Ideally I want a simple plug

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1
7 years ago
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philippe44Avid Contributor I
asked in Advanced setups
Chunked encoding transfer and MP3 ? (a technical question)

Hi - I asked that question a couple of years ago: I'm using my own software to control my Sonos using UPnP for some special setup. When sending an audio file, in UPnP it's a simple webserver that handles the player's request. Sonos devices handle well, when the file is flac or wav, a HTTP transfer mode named chunked-encoding which is used when the source does/can not know the size of the file to be transmitted and just send data in chunks. Strange enough, chunked-encoding does not work with MP3 and I can't see the reason why, so the un-elegant workaround is to fake a file size and cut the HTTP connection when needed. I was hoping that this would be corrected with new releases, but it does not seem to be or there is another reason that I'd be curious to know. I know this is not a forum for dev and Sonos has little reason to spend quality time on that, but raising a ticket does not hurt and if it ever reaches the dev team, they might want to correct that for sake of a cleaner implemen

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J
7 years ago
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Gav_SonosEnthusiast II
asked in Advanced setups
Music Library Artist Folder Artwork

Hi All. I'm relatively new to Sonos as of last year. My query is how to add artwork to Artist Folders on a shared drive. My setup is via a NAS drive. Now i'm not talking about Album Artwork. This displays fine. What I am talking about is when browsing my Music Library which is on a NAS Network drive and scrolling though Artist selection there does not appear to be anyway to display artwork on a folder to display on the sonos app. I tried everything from embedding artwork to the folder itself but no joy. Looking at other posts from 2013 has suggested it is not possible? Surely this is not the case?

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G
7 years ago
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OmalbContributor II
asked in Advanced setups
Configuration detail question

Can someone please explain what "Associated ZP: 192.168.x.xxx" (directly below) in my Sonos config refers to? BTW...its the first line my config file. Associated ZP: 192.168.x.xxx --------------------------------- PLAY:5: Bedroom 8-D0-AC-A4:3 Version: 7

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J
7 years ago
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scubafanaticContributor I
posted in Advanced setups
Looking for integration ideas

I'm considering purchasing the Sonos system and I'm looking for integration ideas with the NEst and Philips hue lights - maybe with smartthings? I'm deaf so the music isn't really a concern of mine. But I do have some ideas that I've always wanted to do. In Star Trek, when they go into battle, they flip on red alert and then there's red lights blinking. I'd love to do something like this for the fire alarm with the Nest protect. They already have an integration with the hue lights (a bit on the slow side though and sometimes you have to reconnect it). Would love if when the nest protect went off, the lights blinked red AND the sonos blared red alert from star trek. Maybe also a proximity sensor - when specific people come home, different types of music plays so other people in the house know? Are any of these possible?

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J
7 years ago
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brockw66Contributor I
asked in Advanced setups
Paring Sonos with Echo Dot

What is the best way to control Sonos via the Amazon Echo Dot

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U
7 years ago
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andrewm1Contributor I
asked in Home theater
Can't factory reset the playbar & surrounds won't work

1) I have followed the instructions - unplug > hold down mute button and plug back in > hold and wait for amber light > amber and white light flashes ... but then it immediately turns to flashing red. There is no flashing green. 2) During initial setup, my iphone sonos app can't find the "SONOS" wifi network. The only way I can set it up is through the ethernet connected directly to the router. 3) The surround speakers (2 play 1's via wifi) won't make any noise. The playbar is wired into the router. The surround speakers only work when as surround when one of them is hard wired into the router. When unpaired from the playbar, they each work fine independently or as stereo over wifi or ethernet. FYI the router is a brand new LINKSYS EA7300 router.

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Jeff S
7 years ago
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perez.chris01Contributor I
asked in Advanced setups
$2,500+ House System Connected Speakers Intermittently Show in my Sonos controller

So this is extremely annoying and I am extremely frustrated with the producr to date. I have had these device almost 2 years now for the most part, and have been having this issue the last year. So the issue is with the application or the speaker itself. About 4 months ago, I upgraded our home Wireless internet with a new router/modem repeaters, etc. i thought this was the issue with the connectivity. Apperently thats not the issue, because it is happening to date. Here is the system: Play 3 - Garage PlayBar - Fam Room (Closest to router) Sub - Fam Room (Closest to router) Play 5 Gen 1 - Main Area (Furthest From Router) Play 3 - Master Bedroom Play 1 - Master Bath Description: So this occurs intermittently, there is no cause, pattern, or reason quite frankly. Most commonly it occurs in the fam room, and the main area. I live in a split level home. The speakers are all connected wirelessly and connect to a Bridge which is hardwired to the router. All of my speakers conne

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C
7 years ago
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mannfridayContributor I
asked in Advanced setups
House with Multiple Wifi Names - How to Add Players

Hey there, our house has mutliple Wifi names throughout: KitchenWifi, PoolWifi, LoungeWifi, BedroomWifi - the reason being is we found having them all the same name (eg. EntireHouseWifi) resulting in devices keeping a latch on routers that could be far away (weaker) rather than the stronger signals nearby. Having the wifi networks different names meant if you were on your laptop in the kitchen, you could purposefully choose "KitchenWifi" and be 100% sure you were on that particular router. My question then, is how do I connect different players to particular networks - from what I can see, you can only choose ONE, and your speakers will all try to latch to that name? Or am I wrong? Second part to the question is, if I connect my Play3 by the pool to the ethernet network via cable, does that take governance of the signal/path or will the speaker still attempt to join the Wifi mesh?

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P
7 years ago
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tommy.giguereContributor I
asked in Advanced setups
Sonos surround system with computer setup doesn't work

Hi support, I have an issue where I can't get surround speakers to work with my current computer/Sonos setup. I've read a lot of stuff on the issue but couldn't find a satisfying answer. I own a playbar, 2xPlay:1s and they are configured as surround system in my sonos controller. So I have this computer hooked up on my Samsung TV (Model: PN51F5300) with a HDMI cable. It has an Asus P6X58D-E motherboard with AMD 6770 gpu. The playbar is connected on my tv through the optical cable. I suspect my tv doesn't relay anything else than PCM/2.0. When I go into sound settings of the tv, I only have the option of PCM. The other option doesn't output any sound. [img]10998c58-6667-45c5-8f82-8ee1e6757a4d.jpg[/img] I tried to connect the computer's optical cable directly to the sound bar and it did not work. My main source of video comes from my Plex server. In both cases, when I play music through the sonos apps, it works perfectly. I understand that my TV doesn't relay anything el

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SHARKB8T
7 years ago
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warrendrcpropertycoukContributor I
asked in Advanced setups
2 Sonos Systems - One House

I have a challenge for anyone up to the task. Not a straightforward arrangement so I have attached a diagram which I hope makes sense. (They say a picture paints a thousand words ) I live in the country and have little or no broadband. I therefore use an EE Huawei E5180s-22 4G LTE 150Mbps Router Cube. I place this in the bedroom as it gets the best 4G signal here ( Up to 32mb ) I have cable from the back of this router to my office, which is where most of my tech lives. In my office I have an RJ45 splitter box which then connects my iMac, Lightwave system and Netgear Arlo home security system. I also connect in to a TP link power extender at this point which then provides good coverage throughout my house on all floors. I have a play 1, 3 & 5 in the house which I have set up using the ethernet cable and used all of these speakers wirelessly when I first set up the system. There is also a cable from this splitter box to an out building some 100 metres away. Within the

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J
7 years ago
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Brian_9Contributor I
asked in Advanced setups
Moving music files to new server and existing playlists

I have purchased a QNAP NAS and will be moving all my music files from an old NAS to the new server and also setting up Plex with Sonos. I have created a ton of playlists through the SONOS app, once I point SONOS to the new location of the music files with the playlists continue to work or will they all have to be created again?

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D
7 years ago
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vandev97Contributor I
asked in Advanced setups
PLAY:1 Set-Up issues with roaming wifi, Apple Airport, and MacBook Pro, How to set up system here

Currently, I am living on campus as a freshman in a dorm in college. The wifi used here is a roaming wifi called "Eduroam," and both my Iphone SE and MacBook Pro use it as the primary wireless internet source for my room. I have an Airport Time Capsule used as, basically, a giant backup flashdrive since I was unable to connect it as a router for my room. I realize that the new Sonos systems require, in most cases from what I have seen on other threads, a wireless internet source to receive updates and operate with a phone or tablet as the controller. However, my Play:1 detects the Eduroam and attempts to connect to it; but when I insert my given school password (each student has a unique password based on their student i.d. number), there is a long delay and it claims that it (the Play:1 through my Sonos phone application) is unable to connect to the Eduroam network. Is there anyway I can simply connect my Play:1 to my laptop via ethernet cable to access it directly or into my Airport

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V
7 years ago
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seobAvid Contributor I
asked in Advanced setups
:1400/support/review/ not working the same?

I just moved my home office, which meand my wifi router and bridge are in new locations. I wanted to review my Network matrix to see what it looked like after the move. When I got to x.x.x.x:1400/support/review/ , the only thinks that comes up now is a hyperlink that says network martrix (the other links are no longer there) and if i click on the link, the table does not appear.

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S
7 years ago
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kywixContributor II
posted in Advanced setups
Retrieve Music Service List or Switch to Music service from current Queue

Hello there Sonos-comrades I am building a little software for controlling my Sonos speakers. I have managed a ton of things to automate, however, I am hyper struggling in figuring out how to build a POST query that returns the tree of options for a given music services. on the same line, I can post the following code and set the AV to my current queue but I can't figure out how to switch back to another provider (spotify/amazon..) 0 x-rincon-playlist:RINCON_5CAAFD7916DE01400#0 Any help on this is wildly appreciated. thx!!

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K
7 years ago
T
tomr1Contributor I
posted in Advanced setups
Sonos Mods

I have a Sonos ZP90 that has a power supply mod by Audio Horizons that is causing connectivity problems where can I get an OEM power supply to replace it.

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A
7 years ago
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hkdavidsonContributor I
asked in Advanced setups
Setup Sonos with Corp WIFI

Hello, I am the beginner of Sonos, our company bought Sonos Play:5 and Sonos Connect. Our Sonos equipment are not able to setup and connect with our below WIFI networks (total 9 APs within office). 1. Guest WIFI with landing page 2. Staff WIFI with security type 802.1x Would you please advise what should I do? Thanks, Davidson

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J
7 years ago
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RCutlerContributor I
asked in Advanced setups
Sonos Volume Control with Raspberry Pi

A Customer of mine wants a waterproof volume control in the shower. However simple this seems its not quite that easy. Does someone with some programming knowledge know if a raspberry pi could use its built in web server to control sonos from a contact closure?

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T
7 years ago
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dangergingerContributor I
asked in Advanced setups
Probe Request Spam

Is it normal for these Sonos devices to send tens of thousands of probe requests per day? It is kind of flooding out my network analysis. I can just filter this traffic out, but before I do I wanted to find out if this is normal behavior. Between my three devices, over the last 1-2 hours, I have captured 14,000 probe requests. Seems kind of crazy. I have a Sonos Play:3, Playbar and Connect. They are all connected via wifi, none of them are plugged in. Examining my network traffic, I see that they are constantly spamming probe requests to Sonos_OPSFJSLDGNSODV (I made that name up but that's the basic idea). I guess that is a mesh network that the three devices use?

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D
7 years ago
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ukpseContributor I
asked in Advanced setups
BT Vision Box

I connect sonos sound bar to tv but now have lost BT Vision Box can anyone help in connecting BT upto sonos soundbar

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Stuart_W
7 years ago
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sswContributor I
asked in Advanced setups
Change to new wifi network.

I'm trying to set up a sonos play that used to be in my home. Moving it to a boat using the marina wifi. It's not a public wifi - you have to have a slip/password to log in but I can't get it to work. Are these firewall issues? And if so any ideas how I can get past them? Thanks...

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S
7 years ago
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