Answered

Volume Controls on Desktop App Greyed out

  • 20 October 2022
  • 33 replies
  • 1474 views
W
Userlevel 3
Badge +5
  • WSC3
  • Avid Contributor III
  • 55 replies

I updated the PC version of the Sonos app yesterday to the latest one.  Immediately, the volume controls are now greyed out and not accessible.  I have four locations, and it’s somewhat random which are greyed out.  Sometimes it’s just one room and sometimes it’s multiple.  My iPhone app is working just fine.

 

What can I do to fix this?

 

Thanks.

 

 

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Best answer by WSC3 16 November 2022, 18:21

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33 replies

J

This is a known issue and Sonos say that they are working on a fix.

W
Userlevel 3
Badge +5

$20k system, nickel app…..

S

I’m having the same/similar issue.  Volume control on desktop (windows) app is frozen.  Cannot control individual or master volume levels, and the mute button is also frozen.  Mobile app working fine.  Both updated today.

M

@Corry P what is the timeline on the fix for this?  Pending for almost 2 weeks now.  Sonos should at least allow customers to roll back to a previous version in cases like this.  Provide executable installers for previous releases.  Or a zip file with instructions on where to copy and paste the contents.  Something.

N

Same issue! Frustrating!  

106rallye
Userlevel 7
Badge +17

This problem surfaced five days ago. Why the threat? Give Sonos some time…….

B

Same problem, volume control from my PC Windows 11 for each room is greyed out, App on Android cell works just fine. This happened yesterday after downloading the latest update. Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos) almost never get it right out of the gate.

B
Userlevel 7
Badge +18

Same issue with volume controls...

Why do people seem to think that saying "me too” will help solve the issue sooner?

A

Same issue. I also noticed some weird intermittent behavior. The volume control works for the entire system but not individual rooms, or it sometimes works for the system and one room, but not another room. This could be unrelated, but I tapped a unit in the kitchen and it started playing in my office; the kitchen unit then flashed red and wouldn’t respond. I hope they fix this.

M

Yep, (pc app) issue is fixed now.  Sheesh! 

T

So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems.

 

Hey beynym, you have some time on your hands?

Smilja

So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems.

 

Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue.

https://support.sonos.com/s/article/141?language=en_US

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
jgatie

diagnostic report was submitted...so this forum is of no benefit.  Thanks.  Ric

 

Since we seem to be doing the battle of the no benefits . . . Unless you’ve notified Sonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit.

X

Work faster, dang it! This is a VERY aggravating bug.

N

Hi,

I just get an update that fix the problem.

I now run version 14.19.

W
Userlevel 3
Badge +5

3 weeks out and the app is still not fixed.  And Sonos is on it!!!!!

 

J

Same problem for me, too. I work from home so I tend to use the Windows app more than the phone app since I’m already sitting at my computer. Not being able to mute my office easily while letting other speakers keep playing is getting really frustrating. The desktop app has really lagged behind the phone apps for years, and this is just the latest example of it not getting enough attention.

Airgetlam

Have you contacted Sonos support?

Bruce
W
Userlevel 3
Badge +5

Sonos updates notifications usually appear on the Music Source side of the app.  I have had no such notice so i checked manually and sure enough, there’s a new version.  The problem is solved and the app seems to load album art much faster and include other rooms and amps much faster too.   Great job Sonos!!

B

C’mon Sonos get this greyed out volume control fixed. I am building a guest house and may have to look for another more productive system. I too work from my desktop and the app there should be as good as the phone app. When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call. 

T

Same issue with volume controls...

T
Badge +2

I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. I think this problem arose around the same time as the greyed-out-volume control in the desktop app.

T

diagnostic report was submitted...so this forum is of no benefit.  Thanks.  Ric

Airgetlam

Have you read the post from @John B above?

Bruce
J

Thank GOD they finally fixed this!!!  Shame on SONOS for not getting it fixed sooner.  This was ridiculous when a 3rd party app had it right (phonos universal)  And the OEM could not get it corrected.  Shame on you SONOS!!!  Was going to buy a pair of 5’s for a Basement setup.  But NOPE; Going with a Regular AMP and speakers now with a Cheap competitor controller that Is NOT SONOS.   Too much money spent on SONOS without support.  

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