I updated the PC version of the Sonos app yesterday to the latest one. Immediately, the volume controls are now greyed out and not accessible. I have four locations, and it’s somewhat random which are greyed out. Sometimes it’s just one room and sometimes it’s multiple. My iPhone app is working just fine.
What can I do to fix this?
Thanks.
Best answer by WSC3
View originalHi,
I just get an update that fix the problem.
I now run version 14.19.
Does duplicate postings of unhappiness in several threads make you feel better?
Thank GOD they finally fixed this!!! Shame on SONOS for not getting it fixed sooner. This was ridiculous when a 3rd party app had it right (phonos universal) And the OEM could not get it corrected. Shame on you SONOS!!! Was going to buy a pair of 5’s for a Basement setup. But NOPE; Going with a Regular AMP and speakers now with a Cheap competitor controller that Is NOT SONOS. Too much money spent on SONOS without support.
Yep, (pc app) issue is fixed now. Sheesh!
Sonos updates notifications usually appear on the Music Source side of the app. I have had no such notice so i checked manually and sure enough, there’s a new version. The problem is solved and the app seems to load album art much faster and include other rooms and amps much faster too. Great job Sonos!!
Odd. There’s a bunch of other threads that indicate that today’s software release fixed that issue.
Perhaps on other devices, and not your PC?
3 weeks out and the app is still not fixed. And Sonos is on it!!!!!
+23
The quick solution for PC users to control their device volume is easy (and free), but I’m not allowed to post it here unfortunately.
Work faster, dang it! This is a VERY aggravating bug.
+2
I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. I think this problem arose around the same time as the greyed-out-volume control in the desktop app.
+23
I don’t think Sonos has ever allowed a rollback, and rollbacks are just another chance for error and confusion, especially as app and system have to be kept consistent.
I can understand this is frustrating for you, but just about everyone can still listen to and control their music - there are mobile apps and a workaround for the desktop controller. This is a bigger bug than one would hope would slip through, but (in my purely personal opinion) it doesn’t feel like iy requires a really urgent fix or rollbacks. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller.
Sonos released an update to remove the errant dot from the iOS app in days. To remove a frigging dot.
I don’t think Sonos has ever allowed a rollback, and rollbacks are just another chance for error and confusion, especially as app and system have to be kept consistent.
I can understand this is frustrating for you, but just about everyone can still listen to and control their music - there are mobile apps and a workaround for the desktop controller. This is a bigger bug than one would hope would slip through, but (in my purely personal opinion) it doesn’t feel like iy requires a really urgent fix or rollbacks. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller.
+18
Hi
I’m afraid that information is not available to me.
diagnostic report was submitted...so this forum is of no benefit. Thanks. Ric
Since we seem to be doing the battle of the no benefits . . . Unless you’ve notified Sonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit.
diagnostic report was submitted...so this forum is of no benefit. Thanks. Ric
So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems.
Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue.
So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems.
Hey beynym, you have some time on your hands?
Same issue with volume controls...
Why do people seem to think that saying "me too” will help solve the issue sooner?
Same issue with volume controls...
+17
This problem surfaced five days ago. Why the threat? Give Sonos some time…….
C’mon Sonos get this greyed out volume control fixed. I am building a guest house and may have to look for another more productive system. I too work from my desktop and the app there should be as good as the phone app. When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call.
Same problem for me, too. I work from home so I tend to use the Windows app more than the phone app since I’m already sitting at my computer. Not being able to mute my office easily while letting other speakers keep playing is getting really frustrating. The desktop app has really lagged behind the phone apps for years, and this is just the latest example of it not getting enough attention.
Ditto
ControlAV: Other apps for Sonos? Really?
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