Best answer by Edward R
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Spotify skips to next song or stops playing, other sources work just fine meanwhile
Userlevel 1
The past couple of months when playing music from Spotify on any of the sonos speakers the music skips to the next song or stops playing at random points. It can be after 2 songs or half a day. The controller reports connection to spotify lost. Sometimes i can immediately click play again and it starts over but sometimes it takes 1-10 min before i can resume. Meanwhile i can play from other sources just fine so it seems like a Spotify specific issue. If i try to play using spotify connect then as i select the speaker, it changes it back to the previous target.
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A
Thank you for reaching out us here in the Sonos Community. If you are still having the issues with the Spotify music service with your Sonos system then please confirm for us if anything changed after doing the steps provided in the Best Answer for this post thread? I ask as the diagnostic reports that most of you have submitted show you are being hit with wifi interference and network equipment performance issues for Sonos.
If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.
Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.
Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.
It makes shelling out £1500 a little sour, plus expected to shell out another £500 soon for a new 5
I get this too lately. I don't think Sonos have a clue of the cause to be honest (it started quite suddenly in a particular update quite some time back) and you will go through the usual diagnostics and troubleshooting.
My Sonos playlists tend to be a mix of NAS and Spotify tracks and you know which are Spotify by when it just skips to the next track - even if that is another Spotify one. When my daughter plays playlists from the Spotify app directly (I hate that App!), it never (as far as I can recall) skips.
Mine has started doing this from last week.
worked fine for 8 years, all of a sudden Spotify plays for 5-6 songs then mid song skips 2 along, always 2 along. Been through different t set ups with different twitter chats nothing changes!
Same here
It’s highly irritating. Can hardly play mine now.
the last twitter solution they had was to “connect my move to through Apple airplay, via the Spotify app, turn volume down and then group to my living room play 5 ”!!!
great but my phone runs out of battery after a little while streaming to Sonos! And the Spotify app on. Plus using airplay one through the Spotify app makes Sonos as responsive as a Wet turd…..or is that the whole
of my Sonos set up at the mo?
Mine has started doing this from last week.
worked fine for 8 years, all of a sudden Spotify plays for 5-6 songs then mid song skips 2 along, always 2 along. Been through different t set ups with different twitter chats nothing changes!
Same here
Mine has started doing this from last week.
worked fine for 8 years, all of a sudden Spotify plays for 5-6 songs then mid song skips 2 along, always 2 along. Been through different t set ups with different twitter chats nothing changes!
This is for Paul in the escalation team ref:_00D1N2JMtd._5002Kmcmy0
I use a ethernet cable to connect my Sonos, the router Is 6 inches away. None of your options make any difference. My router is made by Sky And only has my Sky box plugged in, no change for 10+ years apart from router upgrade a couple of years back. I have tried everything I’ve been asked to, nothing in my setup has changed for years and as this is a new problem and the amount of people complaining about this, may I suggest the problem is at your end not mine.
So now you ask for more details via email and I respond to a unmonitored account, great.
Bose here I come
A
Thank you for reaching out us here in the Sonos Community. If you are still having the issues with the Spotify music service with your Sonos system then please confirm for us if anything changed after doing the steps provided in the Best Answer for this post thread? I ask as the diagnostic reports that most of you have submitted show you are being hit with wifi interference and network equipment performance issues for Sonos.
If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.
Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.
Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.
Will upgrading from 1st gen play 5 to 2nd gen fix this ?
We all seem to have started to experience the specific skipping issue within a very recent timeframe. So it’s likely not interference from all of our separate WiFi’s, all simultaneously… it’s likely a Spotify or Sonos app/server issue that they need to acknowledge and then rectify.
My WiFi has been the same for 5 months. Perfectly stable, strong connection. I’ve only had issues since last week. Therefore the underflow errors were probably always present and have had no real-world effect on my Sonos’ performance at all, as I would have noticed their impact ages ago.
If there is a way to escalate the issue internally, whilst we all troubleshoot, can you do that
Userlevel 1
+1
I will do these steps, however I can tell you, that if I start playback from the Spotify app and set to play through my Sonos devices, everything works perfectly. If I start the exact same playlist through the Sonos app, the skipping issue starts.
Something must be wrong in the Sonos app, when playing Spotify.
This! EXACTLY!
I’m almost sure that the problem doesn’t come from our wifi, systems, or anything else. The problem is either with Spotify way of streaming or Sonos app. There wasn’t any problem and suddenly since some days it occurs… So please don’t tell us to check our installation when there is 99% chance the bug is related to Sonos app or way of streaming or I don’t know what else that shouldn’t concern us...
And soon there is the big new update with Sonos software… Perhaps it’s only chance, but I suspect something. I hope we won’t have to wait the Sonos update in June to have this problem fixed!
Thank’s!
+1
I am getting the same problem, tracks skipping, stopping and also volume control isn't sync across.
WIFI around the home.
diag summited - Your confirmation number is: 2081387114.
+1
I am getting the same problem, tracks skipping, stopping and also volume control isn't sync across.
WIFI around the home.
As far as I am aware, starting the stream from within the Spotify app uses a different server than starting it from within the Sonos app. So it’s entirely possible the issue is at the server side, which is owned by Spotify. All Sonos does is point to the server stream that Spotify built in to the interface.
A
Hi,
So I have the same problem than everyone here, with my spotify stopping now and then and switching to the next song.
- What devices do you have? Sonos Play:1 and :5 and a Brifge (which I disconnected as a test to no avail)
- Has anything changed on the network? No.
- Which service(s) are you trying to listen to? Spotify
- Is the behaviour always the same? Yes, connection was lost
- Can you recreate it with ease, or is it random? No, random
Confirmation number 1796105774
Having the same issue. Random skipping of 1 or more tracks often mid-track. Tried different channels. Hasn’t made much of a difference.
diagnostics ID 253805899
Hi
Appreciate the mass response.
My setup means I may be an easy, simple case study for this. I’ve also just done testing and replicated the error too, with images.
Setup:
- After the initial issue, I googled it, and followed the Best Answer steps here. I reset and reconnected my Wifi, all Sonos speakers, and gave all three of my wireless SONOS One SLs static IP addresses as it said. It did not help.
- I DON’T use a Wifi mesh, I use a combined modem/router, 70mb internet, within 5 meters to all speakers.
- I DON’T use Enterprise grade network equipment.
- Prior diagnostics after song skips (Sonos app playing Spotify): #1308531946 , #1081712937 & #1419116587.
Troubleshooting/ Error Recreation, 19th May:
I’ve just done the same as user
Test #1: Spotify native app (iOS), set the devices to play through my Sonos speakers.
Time: 40 minutes
Result: Perfect playback, no errors. Stopped testing at 40 minutes.
Diagnostic: 815137387
Test #2: Sonos native app (iOS), playing the same Spotify playlist as Test #1.
Time: 15 mins into playback the error occurred.
Result: Skipped from song e.g 1 to song 3. Error message appears (see screenshot)
Diagnostic: 941999732
I recorded my Sonos Controller screen in realtime. I have added screenshots of the error happening.
Song ‘1’ = Mess.
Song ‘2’ = People Ain’t No Good.
Song ‘3’ = Flight of Fancy
If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.
Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.
Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.
Hi John G,
I will do these steps, however I can tell you, that if I start playback from the Spotify app and set to play through my Sonos devices, everything works perfectly. If I start the exact same playlist through the Sonos app, the skipping issue starts.
Something must be wrong in the Sonos app, when playing Spotify.
If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.
Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.
Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.
Mine is hardwired but I’ll do as you suggest and report back. Thanks.
A
If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.
Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.
Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.
Same issue with my Sonos and Spotify setup.
Skips from song 4 to 6, and so on.
Diag id: 1628964520
My system (Play5, Move, One) just started doing this constantly since the last update. Getting so tired of Spotify tracks skipping part way through the song.
diagnostics:
1301968846
Same problem here. Random interuptions on Spotify. I only have a Play 5 1st gen directly connected with a ethernet cable with the modem.
Diagnostic: 1931085873
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