Spotify skips to next song or stops playing, other sources work just fine meanwhile

It is true that this is one of the undoing of spotfy. I use musconv and I can say that it works flawlessly.

Edward,

I just kind of gave up on troubleshooting my issue and avoided the songs that caused it by removing them from my playlists.

I am a cisco network engineer and my network is very simple. Cisco c9300-48p single switch, and cat6 hardwiring all patched in, single patch cable from the switch to my netgear nighthawk ac1900, single patch cable from the netgear to my comcast gigabit modem in bridge mode. All wiring has been tested and certified with my fluke. Wifi is multiple meraki mr42 all hardwired but that is no concern as the sonos and all my devices are hardwired.

The issue happens with specific songs in spotify whether i use the sonos app, or use sonos from iphone or desktop via directplay. The entire sonos crashes and goes offline. It automatically reboots itself and under directplay you see multiple devices with the same name for a couple minutes, then you can click the second one and it connects back up and works fine. But if you play the same song again it reproduces the same issue in the exact same spot/time.

I think at least in my specific case we can rule out interference or the network being the issue. What are your thoughts?

I’m having the same issue. Spotify cuts out but other music services seem to work fine. Here is the diagnostic: 1106881984

Hi there,

In your report I see quite a bit of wireless interference, which is causing some communication issues between your speakers. This could cause the issue you've described. Please try changing the wireless channel your Sonos system is using. It may also help to reboot your router and each Sonos unit.

Spotify playback is pretty straight forward. It does depends on how you are accessing the music. For instance, starting playback from the Sonos app is different from starting playback from the Spotify app (via Direct Control). In one case, Sonos reaches out to Spotify to get the data, in the other Spotify is "casting" the data to Sonos.

In general, audio drop outs are indicative of a problem with getting data to the target player in time. In some cases, this is due to network bandwidth (downloading movies from iTunes, games from Steam, etc.) or there is interference (wireless and/or physical electronic interference) that is getting in the way of the data getting to the right place at the right time. Since each users local network is different (number and makes of all devices on the network) it can be a bit challenging to troubleshoot each individual network for each specific problem.

While it looks like the same end problem, each person in this thread could have a different reason for the same symptom of audio drop outs.

Important to note: Since mid April up to mid May, we have had a few outages both with Spotify Direct Control and Spotify playback in general on Sonos. Currently, all forms of Spotify playback should be working as expected.

@vspira - it appears three of your Sonos players (Quarto Casal, Banheiro Vivi & Banheiro Dudu) are all attaching to you network via wireless connection while the rest are going through a wired connection. Mixed setups like this can cause problems when trying to route data properly around Sonos. That said, I see you are using Google Wi-Fi, is it possible to plug any of the listed players into the network? How far are these speakers from the other Sonos speakers/units? Additionally, it may be a good idea to remove the wireless credentials from Sonos. This will force your players to talk with each other instead of being split.

@Sw00t Did you ever resolve your issue? I also have the same problem, "Connection to spotify was lost", happens on specific songs. It will play some flawlessly, then some it fails, sometimes the error is "Unable to play selected item", or "Selected file was not found", yet this is spotify, so there's no "File" to be played. Weird.

The fact that it's specific songs makes me think Sonos is having a hard time connecting to whichever server on spotify's end that's hosting it. Can someone from Sonos give us an idea of how playback from spotify works?

Having the same issue. I have narrowed it down to specific songs in spotify that I can reproduce the sonos device crash with. Diagnostics 941192306

I am having the same issue, songs being played via Spotify cutting out, skipping and re-starting. Diagnostics #268906591.

Thanks!

Hi there, I'm facing the exact same issue since a month or so. 502269708 please let me know where this is going wrong ? Thanks!

Thanks for sending in the report. Your speaker is losing connection to your wireless network from time to time. This can happen when there are many nearby wireless networks, especially if they are running on the same wireless channel as your own. Please try changing your router's wireless channel to 1, which is less crowded.

Thank you very much for the response. I've tried switching Wifi channels using an Android app that shows which channels are in use already nearby. I tried several channels by now but the problem keeps appearing, Is there anything else I can try ? Streaming netflx for example doesn't give me any issues.

I've been having these issues lately. Only seems to happen with Spotify, while TuneIn and Pandora work fine. Just submitted a support diagnostics. The confirmation number is 629343782. Had Spotify dropping out, skipping songs and not being able to play the same song on 3-4 speakers at the same time within 10 minutes of submitting the diagnostics.

Hi there,

Thanks for sending in the report. Your system is having a hard time communicating wirelessly. This is likely due to wireless interference. Try changing the wireless channel your Sonos system is using. It may also help to move away any wireless electronics you find hear or in between your Sonos speakers.

Thanks Jeff! Would it help to wire all of the Sonos speakers up? Plug them in with ethernet?

Hi there, I'm facing the exact same issue since a month or so. 502269708 please let me know where this is going wrong ? Thanks!

Perhaps it would be time for you to submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Same here, conf# 86501127. Happens on Play1s (Wifi) alone and/or on grouped P1s and Connect Amp wired to router

Hi there,

Sorry for the delay. There are many wireless communication errors showing up between your components. Most of the time changing the wireless channel your Sonos system is using clears up this sort of issue.

Same issue here. Spotify stops randomly
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