I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on.
Best answer by Kevin107
View originalStill a problem. You would think the past several months would have revealed a solution.
Is Sonos working on a solution, considering it has already identified the problem? Does it take that long to fix this? I don't think the problem is Spotify because it works well with other devices.
I was thinking about buying more Sonos products, but seeing this long-standing issue, I'm not sure it would be a good idea.
How does Sonos ‘know’ that there is an advertisement playing?
How do other sound devices ‘know’? I've never had any issues playing Spotify on other devices like Sonos.
If after all this time Spotify and Sonos are still deciding who is to blame, perhaps they can join forces and solve the problem together.
I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on.
I am having that same issue right this moment. It definitely is the source - it is only on some commercials where an image shows up in the Sonos player - at this moment it is on the Strand Bros. - stopping and hitting play resolves it. I submitted diagnostics as noted in the tech reply.
It seems to choke the player. I am guessing it may be a video commercial or who knows - but not sure. The player is still ‘playing’, but the music stops. when you stop and hit play again it proceeds from the last song.
This was reported on the Spotify forum: https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Spotify-stops-randomly-on-my-Sonos/td-p/5505776
Either way, it seems very unprofessional of both companies not to have a say in this matter.
Can you answer a question for me? Is Spotify sending a designation to your Sonos speakers that the stream has changed from music to ads? To my knowledge, Sonos just sends the auth token and your requested music to the Spotify server, from that point forward, it is just playing whatever is sent to it. By Spotify. I don’t comprehend how Sonos could be aware of an ‘ad’, unless Spotify was telling them, and why would they do that?
Just curious, want to increase my knowledge.
It doesn’t change the fact that Sonos has no idea what is playing in the stream, it is all data to Sonos.
Certainly unprofessional for Spotify to have it unfixed, though, hard to argue that.
I don’t know about the rest of you, but yesterday (May 30th) Spotify music service on Sonos started to play through commericals. Maybe they fixed it? Are others having the same experience?
Edit: I posted too soon. It just got stuck on a commerical again.
Having the same issue on android and iPad connecting to speakers from the Spotify apps and from initialising payback from the Sonos apps. Stops when stream switches to commercials / adverts. Toggling the stop / play button resumes the commercial and then stream continues to the next song.
If Sonos doesn't bother to say anything, they are unprofessional too. No need for Sonos fans to come and defend a company that can't defend itself.
If Spotify works well with other devices but not with Sonos, it sounds like Sonos is part of the problem.
“Answered” 8 months ago? I added Spotify to the Sonos app (we have a Sonos playbar) and the same freeze at commercials is happening. So far, pause/play continues the commercial then the music.
I have Pandora in the Sonos app, they play commercials, audio doesn’t freeze. Sure, different platforms, but come on…no fix yet?
This is a community forum, not a place for Sonos to come to make announcements. This forum is for interested parties to share information with each other.
I certainly agree it ‘sounds’ like a Sonos issue, until you understand the way that Sonos works. I’d love to blame Samsung for the difficulties I’m having with HBO Max, but it doesn’t make any sense. Samsung just tunes to a data stream. Just like Sonos does.
It would, however, be an issue for Sonos if all streams were equally affected. Then we could blame Sonos. The fact that this is restricted to Spotify is a pretty good indicator that the issue is on the Spotify servers, since that data stream never resides on a Sonos server.
And I certainly hope, and expect, that Sonos has contacted Spotify repeatedly, referencing this thread, and others. Sonos won’t share that information, as it isn’t good business sense to throw a partner ‘under the bus’. So we have to assume, and filter our beliefs on good business sense, tempered with knowledge as to how Sonos operates as a system.
+17
What did Sonos support say when you submitted that diagnostic, and called in?
Reporting a problem directly to Sonos makes Sonos more aware of it, so can contribute to getting a solution. This is a user forum.
Hi, It’s seems there is still no resolution to this topic/thread despite repeated reports of problems. Is this issue still being worked by Sonos?
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