I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on.
Page 4 / 4
Hello Sonos,
is Sonos working on this now?
i have had intensive contact with Spotify on this issue and they concluded the issue is on Sonos side and they are in contact with Sonos on this issue, they told me.
But on this discussion I don’t read anything about Sonos working on this and being in contact with Spotify.
my reference with Spotify on this is
ref:_00DD0pxIW._5007TOxmeC:ref
I just sent a diagnose about 20 seconds after the playing of the commercial stopped. ( so sound stopped at the beginning of the commercial. Commercial runs 30 seconds en than playing stops
you diagnose reference 418920905
I had the same problem with Sonos and Spotify… I have been out of town for three months and it also got a new phone so I figured the problem was on my end. I contacted Sonos tech-support, submitted the diagnostic. He sent me about eight things I had to have my Internet provider confirm, and told me the problem was my Internet for sure. I spent probably four hours on this yesterday, and it was driving me nuts until I found this thread finally. It’s definitely a Spotify problem. I’ve been using SiriusXM all day no troubles. Aaargh!
I had the same problem with Sonos and Spotify… I have been out of town for three months and it also got a new phone so I figured the problem was on my end. I contacted Sonos tech-support, submitted the diagnostic. He sent me about eight things I had to have my Internet provider confirm, and told me the problem was my Internet for sure. I spent probably four hours on this yesterday, and it was driving me nuts until I found this thread finally. It’s definitely a Spotify problem. I’ve been using SiriusXM all day no troubles. Aaargh!
What the internet knows you are playing adverts not music ???...wow bring on AI too sort all this out. We are getting quite bored of the issue..also changed to Amazon music...and wish Sonos One had bluetooth so we could use it a bit more. Either Spotify will/won't fix it but can't understand that as they must need the adverts, or Sonos won't fix/sort etc. Both platforms losing out..which they will before i lose my mind with someone telling me its my internet again and again. JUST get AI too fix the code
Still the problem here. What can I do?
Keep hammering on.If Niel Fromage can cause the CEOs of major banks to be sacked or resign then you can change these companies to do what you pay for. Doesn't help of course that IK is out of EU.They champion the consumer.
Still a problem. You would think the past several months would have revealed a solution.
Can you answer a question for me? Is Spotify sending a designation to your Sonos speakers that the stream has changed from music to ads? To my knowledge, Sonos just sends the auth token and your requested music to the Spotify server, from that point forward, it is just playing whatever is sent to it. By Spotify. I don’t comprehend how Sonos could be aware of an ‘ad’, unless Spotify was telling them, and why would they do that?
Just curious, want to increase my knowledge.
Hi, It’s seems there is still no resolution to this topic/thread despite repeated reports of problems. Is this issue still being worked by Sonos?
Without adds there are no such failures. I have a subscription and have not been experiencing this glitch.
How does Sonos know that there is a commercial being played in a data stream? Is there some sort of notification being sent that Sonos is mishandling?
When is this going to be fixed Sonos and Spotify!?
same issue here, still happening!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.