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Sonos stops playing Spotify commercials


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I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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Best answer by Kevin107 13 October 2023, 12:11

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What did Sonos support say when you submitted that diagnostic, and called in?

I just submitted the diagnostic, chatted in to Sonos support, there response is “We are investigating this issue, and do not currently have an ETA. The only workaround for the free Spotify account playback issue is to pause and then to start again.”

 

and

 

“I will flag your problem, my colleagues are investigating the problem and it should be resolved.”

 

I referenced this forum, so they can see that several people are having the same problem, similarly around the same time.

 

Hope this helps others to know that “it’s not just you!” and that they are supposedly working on a fix.

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Yep same - the silence followed by the need to open sonos and hit pause play is frustrating 

 

any solution would be great 

Userlevel 1

Same here, which is how I found this thread.  My expeirence is if I am listening to Spotify on my iPhone, no issue, so the commerical pause/play seems to only happen when connected to Sonos. Today I noticed, when the commerical is playing on my iPhone, if you try to “select a device” to play it on, during the commerical, all of my speakers are grayed out and state “unavailable for listening on.”  To me it seems to be a Spotify issue, that when it goes to commerical, for some reason it is blocking the casting ability and gets hung-up, unless you do the pause/play solution.  Sounds like a bug to me.

Userlevel 1

Same so annoying… tried running it off the app on phones and desktops etc nothing helps. please help us!!!

Userlevel 3

I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

I have been working with Spotify for over a month on this, back when I first posted here. I’ve done their chat on multiple days & have emailed with several of their customer support people. They are very aware of it. 

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Not sure why the answer by Airgetlam was marked as the answer - if you read the rest of the thread, you can see that other contributors DID contact Sonos customer service, and they could not help us with that.  The best answer is that you have to contact Spotify and spend multiple hours of your life trying to figure it out.

Same issue - commercial comes on, sonos stops and requires manually hitting pause / unpause to get speaker to play again. Note, I also just updated Spotify ap within the same timeframe that the speaker started having issues.

 

Same. I can report that this happens with google assistant and Alexa. Both will not play the commercials and any music. Then manually needs to press the play button on the speaker to continue playing. Not having this issue with google nest mini using Spotify.

Userlevel 3

I spent more time on the Spotify chat last week. The stop happened in their test account on my speakers, from both my iPhone app (which I deleted & redownloaded) & the browser on a ThinkPad. It didn’t happen using their test account in my iPhone app. Why do these two not communicate about this? Why am I spending hours trying to troubleshoot this for them? It’s really disappointing that this keeps happening. Don’t tell me about outside interference. We didn’t all have neighbors with new routers in the past two weeks. 🙄

Same here. It began a few days ago. I hope Sonos & Spotify fix this soon.

Userlevel 3

I spent some time on chat with Spotify yesterday. Logged out of my phone, deleted & reinstalled the app, tried on a laptop. Same thing. 

Acknowledged by Sonos on another thread

 

Sotiris C.Sonos Staff:

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

Userlevel 1

I'm also having this issue and reported it to Sonos customer support,  but they were no help at all. They said to contact Spotify.

Are you all experiencing this on Android OS? Because my teen could play Spotify from their iPhone, and we didn't have this issue. 

Also, Sonos had me reaurhorize my Spotify account, and now the work around (hitting pause then play) no longer works. When the commercial break starts, it just freezes.

 

Having same issues while using Sonos. Not having any issues with Spotify in my car. 

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Same problem here, happens on both my Android phone and iPad.  Not sure exactly when this started happening but I’d say probably about two weeks ago.

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same here. Its getting boring deleting apps, resetting routers etc etc. Do these companies not talk to one another if they purport to support each others services? Its a real downer to have bought just another great speaker not one that is smart enough do the same thing each day. YAWN

Having same issues while using Sonos. Not having any issues with Spotify in my car. 

I got mine working. 
Here’s what I did:

A new update came out so I updated Spotify 

Turned off data saver

Turned off low power mode

Restarted my iPhone and it now works on My Sonos system.

 

 

I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

If you could explain how Sonos ‘knows’ there is an ad, that would be amazing to me. As far as I’m aware, when you send the command to Sonos, it is ‘go to this server location, and play whatever stream there is’. I’m not sure why Sonos would know, or care, that it is an advertisement playing, it is all data to the Sonos speaker. 
 

But perhaps your ‘right up’ (sic) could be forwarded to Spotify, and they could compare your written explanation to what is happening on their server. Certainly it might be helpful to submit diagnostics, too. Sonos could probably strip out any PIDs and submit that with your write up. 

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This morning the Sonos One played an advert when playing a playlist from Spotify( using Alexa voice to command ) first time it’s done this in a few weeks. The only thing I did yesterday was re log in on my iPhone to our router for other reasons like a Wi-Fi connect plug etc. Minefield to work back these issues. AI will sort it cos it’s got time. Humans don’t. 

Acknowledged by Sonos on another thread

 

Sotiris C.Sonos Staff:

We’ve identified this issue and currently working on a fix. Unfortunately I don’t have an ETA for this.

As you mentioned, pause and play is the available workaround.

This id till not working properly. Been many months now.  What gives?

Userlevel 1

Same problem...started approx two weeks ago...everything plays until a commercial..then have to hit pause and play...really annoying...reported to sonos..they stated, problem with interference. I have never had a problem and nothing on my system has changed. Can also play spotify on other devices...phone, other speakers (not sonos) with no stoppages.  

 

After sending my message, I tested using the Spotify app with my Sonos Move - it did the same thing.  So, maybe Sonos is right, it’s a Spotify thing.  I have no motivation or time to report this to and deal with Spotify, I’ll just play the other apps.

I have the same problem, at the request of spotify support I started a topic on spotify because this problem was not yet known to the developers. Could you also respond to this so that it is resolved faster?

https://community.spotify.com/t5/Subscriptions/Sonos-stops-playing-Spotify-commercials/td-p/5584151

This is a Spotify issue. SONOS provides an API that music services use to interact with a SONOS system. This is why SONOS can support many dozens of services. It would be impractical for SONOS to write custom code for each service. A service simply demonstrates to SONOS that the service works correctly with the API, then SONOS will enable access to the service.

Remember, the Spotify server that serves the Sonos application (and other streams) is a different one than serves the Spotify app. Sonos doesn’t have any control over that server, it’s managed by Spotify.