This id till not working properly. Been many months now.  What gives?

I’m not a huge fan of assuming that Sonos has ‘a pile of them’. And that they are all valid. Some may be, some could be showing a different issue, we don’t know. And yours could be the one that causes the ‘aha’ moment. 

On reflection, I began to think ‘right up’ was an auto correct fail, something I’ve been a victim of, repeatedly. Don’t sweat it. ;)

But certainly, to me this feels like a Spotify issue. I don’t know if there is a forum like this one that Spotify reps read, but I’m fairly confident that they would have some sort of CS support via a ‘Contact Us’ link on their website. 

Airgetlam - (“right up”, now that was embarrassing! :-)). Unfortunately I can’t figure out the difference between an ad and a music stream, or why Spotify or Sonos would differentiate. Yes, will get diagnostics to Sonos but they must have a pile of them by now. 

buzz - I’m not convinced it is just one or the other service. I agree they wouldn’t write custom code and it would be a single API but we don’t know for sure. I would expect there to be other services that receive a Spotify stream too. Maybe a change in the API has occurred which picked up this problem but then we’re getting into version history and compatibility matrix territory. 

I don’t understand how I had a free Spotify service with no adverts for many months, then the pausing happened at the same time the adverts started. The adverts don’t always cause a pause. Usually the first advert is ok but the second or third pauses.

Is there a Spotify community or support we can contact and also flag to? May get time to search.

GC

I am facing the same problem. 

Same here for 3 months now. There is no solution yet? I am now thinking about not expanding my Sonos further, but opting for a brand elsewhere.

Here the same problem.

While I suspect this is an issue with the source, I.e. Spotify’s stream, it might be helpful if you were to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Once they’ve made a determination as to where the issue is, it would be nice if you were to report back here. 

A new development for me on my system with this issue.

This morning I played Spotify through Sonos. First advert caused it to stop (mute then stop). 
Shock horror the workaround (press pause then play) didn't work. I repeatedly tried the same thing several times (first sign of madness!). Tried on another device, no joy. Started another streaming service for 20s then returned to Spotify on a new playlist and it started. Then played adverts with out pause, then returned to the "usual" workaround situation.

This seems like a moving target to me which give me the impression someone is doing something. Or certainly there's a variable or two in there somewhere.

My issue is, if Sonos have a support & development lab, they would have reproduced the problem in the lab (first step in intermittent problem analysis/resolution) then attach diagnostics, reproduce the problem (and, as importantly, don't reproduce). and Voila! work on a solution. Also review with Spotify support/developers what changed 6 months ago.

I was home desk based this week for a few days so captured all my experiences (a write up) with two sets of diagnostics captured (pre and post system update). Also had a poke around the developers pages for the API. I can't find any release notes on their site. However, I did notice the API developers pages were updated 6/7 months ago, and some pages in last 2 months for some object code. This indicates there are changes being made to API code. I may dig around some more over a coffee...

Sonos it takes too long to resolve.….it seems like it will never be solved.

I am having the same issue. I am using iPhone 12, SONOS connected to Spotify App, iOS 16.7. It almost ALWAYS stops at an advertisement. I have to pause then unpause then the add plays and then music starts again. I was thinking about subscription to Spotify but not if this is what I have to deal with all the time.  If not fixed soon, I may go back to SXM.

Same problem for me. 

I also own a Bose soundbar and I have no issues when I play Spotify (free account with ads) on that.

Therefore the problem must be on Sonos side. 

I find this problem very odd. I listened to Spotify Free regularly for over a year, didn’t get any adverts. Then the Pausing Problem started when adverts appeared about 4 months ago. It didn’t go away and I’ve now found many threads on the problem going back to around May 2022.

1. Some users have been having this problem for a lot longer then me. Why?
2. Sometimes the adverts play “normally” but usually only once. So the problem isn’t consistent.
3. Why are adverts treated differently to tracks? How does Sonos know the difference? And why pause?
4. I can play Spotify through my TV then through the surround sound and then extend to all speakers in my home. Adverts play fine. So I conclude it is a Sonos software issue not a physical (or firmware issue).

I’ve made lots of notes on conditions of the problem and various ways I’ve played my Spotify playlists. I’m an ex technical support person so I can’t help myself! I might right it up for Sonos.

It would be useful if they gave an update on what they know and how they are resolving.

GC

Still can’t play Spotify on Sonos. Commercial causes Spotify to stop playing on Sonos and freezes on advert with no sound.
Not good. Problem been present for too long.

Also sonos alarms no longer work with free Spotify.

Basically the sonos is becoming useless. Used to be able to use it for everything. 

How does Sonos ‘know’ that Spotify is playing an advertisement, rather than the normal stream of data? Is Spotify sending some additional piece of data in the stream to identify ads? 

@Sonos Any news? My sinks is now switched off until it’s fixed. I still cannot play Spotify (due to commercials freezing) or Spotify alarms on Sonos. Ongoing issue for months and months

So finally we are not all going mad and recognised by Sonos. We haven’t been using the speaker much as it’s a pita for my partner with her Spotify account not working with ads etc. Real shame as we liked it to begin with. Hopefully the devs can get their respective acts together although it won’t be easy with everyone just doing their own thing. The internet of things is a pipe dream. 
 

Ona plus note Sonos still works with our IMac running old not supported software according to Apple. Kudos to Sonos for not bricking the speakers. 

It's beyond ridiculous it's still a issue after months now, we pay big bucks and this is the s*** we get in return, get your act together #Sonos... Damnnn

apparently everyone is having a different experience. I just contacted sonos support and they confirmed to me that is an issue with Sonos and they are aware of that but they don't have an ETA to resolve the problem. Also the Customer service told me that was seeing 3no. spotify accounts on my settings when I could see only one in my app.

Same problem so frustrating. 

Is this a way for Spotify to make one pay Premium ????

Maybe... I have just switched Sonos to play Amazon Music for now.

It might help if you were to post a link to that thread on Spotify, so people can add their concerns. I’m pretty sure Spotify does not maintain an official presence here on the Sonos Community Forums. 

I’ve asked them several times but they don’t respond to that ‍♀️

Same problem here, on different systems, started about same time, have reinstalled everything multiple times and tried all kids of fixes, and it just keeps happening. Can't be my end, clearly a Sonos/Spotify issue.

I think the problem is with Sonos. I am having the same issue while playing Spotify on Sonos but none of these problem when I play Spotify on any other devices like echo, earbuds, directly from the smartphone, web browser on my laptop or pc