When trying to play SiriusXM on my Play 1 using the SONOS app I get a message that there are no selections available. I have used this streaming service in the past with no problem. I deleted and reinstalled the service, powered down and restarted the speakers, router and all devices without success. I have the same problem with all devices (Windows PC, iPhone, iPad). All other streaming services work fine. I can stream Sirius XM using their app so I know that the account is OK. Any other suggestions?
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It’s baaaaack. As of this AM at least for me. SiriusXM channel browsing shows like normal.
8:15 AM NY time.
hope others fare well again as well.
Ditto. No XM and no suggestions from online support worked. Android Pixel phone did update this morning then issue started.
It happened to me a couple of days ago, deleted and reinstalled SiriusXM and it worked. Just happened again. Reinstall does nothing. Rebooting network does nothing.
Maybe my inability to coherently post here is part of my problem :)
Oops. Update: see https://status.sonos.com
SiriusXM service shows a status of “major outage” awnd is not accessible. All other service providers for Sonos show Operational.
i have noticed many threads over a long period of time where The Sirius XM Service at Sonos is down.
Does the Sirius XM service ever work or is it a lost cause?
I just subscribed to Sirius to listen on my Sonos. If it doesn’t work, I will need to cancel.
Thanks.
One of the other threads mentions that Sirius has identified the issue. It’s def wide spread and still happening as of Monday morning Pacific Time.
i think there’s a 30-day trial, and you can sub month to month. Give it a shot. My Sonos is a 6yo Playbar & pair of 1s.
i’d give up the Sonos before I give up SiriusXM, fwiw.
Same issue.
Userlevel 2
From SONOS support this afternoon
”I was just made aware that at this time we are experiencing an outage that we are aware of that's currently not resolved yet.“
They advised would notify me once problem resolved.
Is this because of the legacy?
Moderator Note: Post Edited for Language
Is Sonos going to fix this problem?
I have the same issue. Rebooted the wifi, unplugged/plugged all Sonos products, rebooted iPhone, iPad, MacBook, reinstalled SiriusXM. Nothing.
try going to mysonos on the app to see if any of the SiriusXM channels are there under the “stations” section. I had Sirius 33 there and I’m able to access that channel.
Userlevel 1
Same here. Very frustrating. I think Sonos will be issuing Checks to refund all of us for all the Sonos we have invested in with the sole purpose of using Sirius xm to play. So we deserve thousands In refund for all the Sonos and sound bars we invested in inside and out. Not to mention reimbursement for Sirius xm that we pay for and can’t steam.
Update. I’ve had a few conversations with Sonos support and tried a couple of things they suggested but it’s still not working. They’ve suggested that I speak to SiriusXM but SiriusXM streams fine for me everywhere except on Sonos.
I’ll give it a few days to see if either of them updates their app and otherwise I’ll probably wipe and reinstall Sonos to see if that works.
I’ll give it a few days to see if either of them updates their app and otherwise I’ll probably wipe and reinstall Sonos to see if that works.
The cynical side of me fears that SirirusXM will suggest the problem lies within the Sonos app, and we’ll all be back to square one with the issue.
Exact same here. Started yesterday morning in Virginia. Good luck getting Sonos Customer Service to answer.
I’ll give it a few days to see if either of them updates their app and otherwise I’ll probably wipe and reinstall Sonos to see if that works.
The cynical side of me fears that SirirusXM will suggest the problem lies within the Sonos app, and we’ll all be back to square one with the issue.
The realistic side of me agrees with you.
If you’ve tried a reboot of your router, followed by a reboot of each speaker, I would recommend that you submit a system diagnostic within 10 minutes of trying to play SiriusXM, and contact Sonos Support to discuss it.
I usually suggest the phone folks, they have more tools available, and are available Monday through Friday during business hours. Twitter support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. Certainly some hard data, versus just anecdotal would not be remiss.
This his been occurring with boring regularity for months. When will Sonos fix it, or remove the feature?
Note the official statement from a Sonos employee in this thread:
yes, same here. Was about to sit in the yard with a beer to listen and been troubleshooting for last 30 minutes. Happy to at least hear not just me
Same problem here. All of the sudden, this weeked, Sirius XM is in operable and I’ve don all the suggested steps including rebooting the network and disconnecting the Sonos system. No dice. Nada. Everything else is working.
Seems that SiriusXM is having some pretty substantial issues.
yes, same here. Was about to sit in the yard with a beer to listen and been troubleshooting for last 30 minutes. Happy to at least hear not just me
same here. but will not stop me from the beer
I’ll give it a few days to see if either of them updates their app and otherwise I’ll probably wipe and reinstall Sonos to see if that works.
The cynical side of me fears that SirirusXM will suggest the problem lies within the Sonos app, and we’ll all be back to square one with the issue.
So I called SiriusXM last night and explained my issue. I suggested that perhaps I needed a streaming ID that was different than my account ID. The service person very nicely walked me through a procedure —- that reset my SiriusXM password. When the password was reset he said “so you’re good now?” I said, “ no, it didn’t resolve the Sonos problem” and he basically said “yes, but your streaming works now”.
sigh.
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