Answered

I can't play music from YouTube Music

Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

108 replies

N

Same here. I have the YT Music students plan. It doesn’t matter as looks like it’s widespread. Don’t have any hope with Sonos as feels their service has deteriorated in last few years. I contacted them on Halloween for this and they were doing party in the background with so much noise and guy was so much distracted. He ask me few questions and as I have already tried remove and add back service, he thought it’s my wifi issue so without asking me directed me to their remote assistance site to get control of my computer. I felt fishy so I denied and bluntly he said there is no other way he can help. I never realized how come it is a wifi issue if my other connected streaming service to Sonos works, airplay 2 works and it’s just YouTube music giving trouble anyway now living with the issue. 

C
Badge

 

I also have YouTube premium family plan..   I wonder if it’s related to being on the family plan?

Nope… I don’t have a family plan.

Airgetlam

rheo, why don’t you contact Sonos Support directly to discuss it?

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

Bruce
R
Userlevel 1
Badge

 

I also have YouTube premium family plan..   I wonder if it’s related to being on the family plan?

R
Userlevel 1
Badge

 

I wonder if we could get someone from Sonos to actually chime in on this thread?

T

Same problem here,  premium family plan.

I have now listed my Sonos stuff on buy and sell site, the races is if some one buy my stuff or Youtube/Sonos can get it to work first.

C

Same issue for the last few days YT :(  premium family plan.

J

Same issue here.

Been working fine for a while.

Using YT Premium via Family plan.

R
Userlevel 1
Badge

 

I put some proof of the issue up on YouTube.  

 

 

A

Well, I just got off an hour-long phone call with support and they couldn’t figure it out. They tried their Google test account and it worked perfectly fine. Not so sure calling them is going to help your case :/

R
Userlevel 1
Badge

Hi all!

 

Not sure if you’re account configuration is the same, but the account I was having issues on was managed by my school (meaning still G-Suite but under the purview of the institution).

 

When I switched my premium to a regular gmail/google-managed account, it worked!

 

Let me know if you all have success with this.

 

I’ve only ever had a regular gmail/youtube account and have had nothing to do with g-suite so I don’t think this applies to me.   Not to mention that it was working without problems for months and then only just started having trouble this last week.

 

R

I am using a personal YouTube Premium account, Sonos support is pretty poor, basically saying they’ll only now work on this over the phone, problem is I’m not at home this week during their support hours.

A

Hi all!

 

Not sure if your account configuration is the same, but the account I was having issues on was managed by my school (meaning still G-Suite but under the purview of the institution).

 

When I switched my premium to a regular gmail/google-managed account, it worked!

 

Let me know if you all have success with this.

R
Userlevel 1
Badge

It’s definitely affecting me and I haven’t done anything new except upgrade Sonos when it asks me to.

R

I’ve also raised this with both Sonos and google (YouTube Music), Sonos seem to want to test everything local to my home network, they don’t like to deviate from the troubleshooting script!

Google we’re pretty responsive and have taken some details away to look into.

Seems to me to be an integration issue with the Sonos app now not having the correct permissions, I don’t know anyone else with Sonos and a YouTube music subscription so hard to judge if it’s effecting everyone or if we are just unlucky.

E

Same on my side. I also tried to get a reply from Google.

C
Badge

Any other similarities?   I’m in Canada..  it’s happening to USA customers as well?

 

I’m in Denmark… just got an update in my twitter dialog with Sonos support. They want to know if the supporter I spoke to on the phone tried setting up one of their test accounts on my system. He did but was prompted to provide info from the iPhone attached to the account(!). No one knew anything about that :-)

R
Userlevel 1
Badge

Hey. I contact both Sonos and Google about Youtube music service. Unable to play ‚track name’ access is denied. This seems to be Google and Youtube Music issue. They got all info about issue also gave them link to this forum and Google team promise to contact me back whitin 24-48 hours. Other services like Spotify Amazon Tidal work without problems.

 

It may be a Google/YouTube issue but it still seems like something Sonos should be figuring out with them directly instead of users having to do it.   It must be affecting everyone isn’t it?

Any other similarities?   I’m in Canada..  it’s happening to USA customers as well?

 

R
Userlevel 1
Badge

I take it back..  Doesn’t seem like a licensing issue anymore.   What tracks will play when seems totally random.   It will play tracks it was just unable to play and then not play other tracks that it was just playing..    Seems pretty sure to be a Sonos bug now.

R
Userlevel 1
Badge

Same problem here.   Also a YouTube premium member..   I tried to do an Artist Shuffle on Leonard Cohen.    It seemed to play everything from 2 albums but not any of the others..  it almost seems like a licensing issue from YouTube for 3rd party streamers but what do I know?    I hope they can resolve it soon.

 

J

Getting pretty annoying now, submitted multiple diagnosdiag to online chat and all they say is I need to call up. 

Nothing from Sonos recognising there is an actual fault.

 

R

Hey. I contact both Sonos and Google about Youtube music service. Unable to play ‚track name’ access is denied. This seems to be Google and Youtube Music issue. They got all info about issue also gave them link to this forum and Google team promise to contact me back whitin 24-48 hours. Other services like Spotify Amazon Tidal work without problems.

R

Same probleem here, I contacted Sonos support but they couldn't find anythis wrong on Sonos and advised me to contact Google but how to contact Google on this specifiek item....?

The said I getting blacklisted on google when starting YT Music via Sonos.

YT Music via the app on my phone works without any problem.

Very enoying indeed 

Anyone whi found/resolved this issue on Sonos?

M

I have the same problem. Spotify is working perfect , but with youtube Premium I get an error message when I start a track ‚Access denied‘. I made the authorization for the sonos-app and reinstalled everything again and again, not working. I have an Iphone XR. 
Very disappointing.

Mazo

C
Badge

YTM/GPM uses my personal account, so probably unrelated to GSuite.

Good to know!

Weird behavior: I was asked by Sonos Support to try to play something other than “Your Mixtape” from YTM. Everything failed. Then after the call (I must say they were very serious about it) I tried playing some other playlists and from time to time a track would actually begin to play. It would skip 5-10 tracks and then suddenly start playing. Really weird. But was reproducible in the sense that it would happen with different playlists. The really weird thing however, was that trying manually to play one of the tracks that had just played, failed. So it’s not related to the specific track.

Terms & ConditionsCookie settings