I can't play music from YouTube Music

Same issue for the last few days YT :(  premium family plan.

I wonder if we could get someone from Sonos to actually chime in on this thread?

rheo, why don’t you contact Sonos Support directly to discuss it?

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

Same here. I have the YT Music students plan. It doesn’t matter as looks like it’s widespread. Don’t have any hope with Sonos as feels their service has deteriorated in last few years. I contacted them on Halloween for this and they were doing party in the background with so much noise and guy was so much distracted. He ask me few questions and as I have already tried remove and add back service, he thought it’s my wifi issue so without asking me directed me to their remote assistance site to get control of my computer. I felt fishy so I denied and bluntly he said there is no other way he can help. I never realized how come it is a wifi issue if my other connected streaming service to Sonos works, airplay 2 works and it’s just YouTube music giving trouble anyway now living with the issue. 

Same here :(

Youtube Music Family plan (Actually a GPM Family Plan).

Started a few days ago.

I find if i click on the track before the one I want, it has a better chance of playing.

I spoke to someone from sonos over the phone in Australia who was able to trace the issue to being a ‘http 403 forbidden’ error, meaning that the Youtube servers were denying access to sonos. When speaking to someone from youtube music they were unable to find any issues on their end, however, they were pretty unhelpful and rude... 

because so many have already and nobody has come to a solution yet..  why would i be different?

A story pretty much like my own. Haven’t heard from them since :-/

I spent an hour with google last night, just the stupid tech support telling me to delete cache and extensions from crome, not listening to anything I said about how this is widespread. Not answering why it would help to do this is my brower, all while the same problem happens if I use my computer, phone, pad or sonos directly. After one hour of this nonsense the problem was escalated. Still waiting for update

Then I contacted Sonos and get the same lvl of support from there. Add/remove the service, restart router etc.

But today I got a message from Youtube informing me of the change they have done to the artist channels, how artists who had multiple channels before now have been combined to one artist page. So I’m guessing this is related, some backed change at Youtube.

If I only could sub to adfree youtube I would drop youtube music in a heart beat.

Okay so a minute after my last post I got an email from Sonos stating that the case had not been closed at all. The previous mail was just an automated message sent out 72 hrs after my initial question… good to know :-)

Often different devices/access methods are routed to different servers.  Something affecting a hardware streaming device may be taking a completely different path than a browser based streamer.

Hi Craggyite, thanks for sharing that message from Derek. He is correct, there’s currently an issue with playing YouTube Music with some accounts, but not all accounts are affected. We’re working on the issue with YouTube Music but don’t have any specific details on a timeline to share just yet.

We’ll update everyone as soon as it’s been resolved or we have more news to share.