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I can't play music from YouTube Music

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108 replies

C
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I just reverted back to GPM for the time being

The thing is: GPM doesn’t have the “Your Mixtape” that YTM has. I use that almost exclusively along with shuffling a single artist.

Got an email from Sonos Support earlier today where they requested a diagnostic session online sometime during the week. I’ll post any findings here.

V
Userlevel 1
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I just reverted back to GPM for the time being rather than going through the hassle of finding a new service for now.  GPM is working fine.

 

Same scenario though: GPM Early Adopter on a personal account with a G-Suite Account also installed, moved to YTM when Google was migrating everyone over.  Was working fine until a couple weeks ago.  Now it gets worse everyday, to the point where it’s unusable for more than 3-4 songs.

C
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Piling on to this thread as I am also having the issue of playing YouTube Music through Sonos app.  I’d be happy to help troubleshoot if any technicians from Google or Sonos need someone in the field to better track down the problem.

I think they have tons of diagnostic logs already from all the other posters in this thread. REALLY disappointing they’re not getting this solved. It’s been so long now that I’ve given up. Maybe some day it’ll start working again but my bet is no one will know why. Just some setting somewhere that no one knows has any effect on YTM on Sonos… I’m so tired of this. Anyone know of any other (non Apple) streaming devices where YTM works? I guess Google Home Max but any others?

B
Userlevel 1

Piling on to this thread as I am also having the issue of playing YouTube Music through Sonos app.  I’d be happy to help troubleshoot if any technicians from Google or Sonos need someone in the field to better track down the problem.

J

Same problem here… it’s quite annoying… someone found a fix?

 

T

https://youtu.be/-k2QLoRSAAQ

Some times i can play some music, maybe interesting error.

M

Got the same problem. YTM Family. 
my work around is to play using Airplay from the YouTube music app. Though, I want to use the Sonos app for better controls. 

Airgetlam

Since Sonos doesn’t make any money from you playing YouTube music, it’s hard to think they’d be able to compensate you. That would be for the company that you’re paying a subscription to, YouTube Music to do. Although I’d bet there’s something in their terms of service about temporary interruptions. Might be worth re-reading that user agreement with Google.

Bruce
T

Hi Craggyite, thanks for sharing that message from Derek. He is correct, there’s currently an issue with playing YouTube Music with some accounts, but not all accounts are affected. We’re working on the issue with YouTube Music but don’t have any specific details on a timeline to share just yet.

We’ll update everyone as soon as it’s been resolved or we have more news to share.

Can you identify those who are affected like me? and maybe some kind of compensation?

Ryan S
Userlevel 7
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Hi Craggyite, thanks for sharing that message from Derek. He is correct, there’s currently an issue with playing YouTube Music with some accounts, but not all accounts are affected. We’re working on the issue with YouTube Music but don’t have any specific details on a timeline to share just yet.

We’ll update everyone as soon as it’s been resolved or we have more news to share.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
C

Update from tech support; 

 


This is Derek from Sonos Support. I am one of the senior technicians here and will be assist you with you issue you are having.

We are aware of the issue you are having with You Tube Music and we are working towards a fix. As soon as I have more information or a fix I will let you know.

jgatie

If the problem is related to what you’re describing here, then why does YTM work flawlessly from a browser? Why would it only impact Sonos?

 

Often different devices/access methods are routed to different servers.  Something affecting a hardware streaming device may be taking a completely different path than a browser based streamer.

C
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But today I got a message from Youtube informing me of the change they have done to the artist channels, how artists who had multiple channels before now have been combined to one artist page. So I’m guessing this is related, some backed change at Youtube.

If the problem is related to what you’re describing here, then why does YTM work flawlessly from a browser? Why would it only impact Sonos?

C
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Okay so a minute after my last post I got an email from Sonos stating that the case had not been closed at all. The previous mail was just an automated message sent out 72 hrs after my initial question… good to know :-)

C
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Still nothing from either Sonos or YouTube Music. Really disappointing. I think what’s most disappointing is the fact that not a single Sonos supporter has posted in this thread. This should be the first response to any thread where users are experiencing problems… so sad…

Y

I spent an hour with google last night, just the stupid tech support telling me to delete cache and extensions from crome, not listening to anything I said about how this is widespread. Not answering why it would help to do this is my brower, all while the same problem happens if I use my computer, phone, pad or sonos directly. After one hour of this nonsense the problem was escalated. Still waiting for update

Then I contacted Sonos and get the same lvl of support from there. Add/remove the service, restart router etc.

But today I got a message from Youtube informing me of the change they have done to the artist channels, how artists who had multiple channels before now have been combined to one artist page. So I’m guessing this is related, some backed change at Youtube.

If I only could sub to adfree youtube I would drop youtube music in a heart beat.

C
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Just got this email from Sonos Support:

 

Hi there,

Thanks again for contacting Sonos.

We wanted to follow up and ensure that your case was resolved. If you need anything else, simply reply to this email and let us know that you need help. If all is well, keep an eye out for a follow-up survey shortly.

Thanks,
The Sonos Team

 

Is this a joke? They’ve done nothing… I’ve replied to them how disappointed I am. Wondering if they’ll get back to me...

C
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No resolution yet, but after spending most of the evening to Twitter support they have collected some extra diag / debug data from my speakers and logged an engineering call. I should hear from them within 24hrs... I linked to this thread so hopefully Sonos will appear...

A story pretty much like my own. Haven’t heard from them since :-/

C

No resolution yet, but after spending most of the evening to Twitter support they have collected some extra diag / debug data from my speakers and logged an engineering call. I should hear from them within 24hrs... I linked to this thread so hopefully Sonos will appear...

R
Userlevel 1
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rheo, why don’t you contact Sonos Support directly to discuss it?

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

 

because so many have already and nobody has come to a solution yet..  why would i be different?

E

I’ve tried the “shall I switch to spotify? “ question to test their reactivity ?

T
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I spoke to someone from sonos over the phone in Australia who was able to trace the issue to being a ‘http 403 forbidden’ error, meaning that the Youtube servers were denying access to sonos. When speaking to someone from youtube music they were unable to find any issues on their end, however, they were pretty unhelpful and rude... 

E

Same issue on my side !

T

Same here :(

Youtube Music Family plan (Actually a GPM Family Plan).

Started a few days ago.

I find if i click on the track before the one I want, it has a better chance of playing.

C
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he thought it’s my wifi issue 

 

I was asked about my router/WiFi gear as well… seems so irrelevant

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