Gapless playback issues after 15.2 update

Show first post

99 replies

E
Userlevel 2
Badge

Not shockingly, 15.7 does not fix the issue.

@Corry P could you please perhaps provide some insight as to what’s going on? 

 

Agree’d, I now go into every updated with the thought of “no way is this update going to fix this”

E
Userlevel 2
Badge

Hi @hobaSound & @Eclipse83 

Our expectations were that this issue would be resolved with yesterdays update. If you are still experiencing this issue after installing yesterdays update, please recreate the issue on your system and submit a support diagnostic, replying here with the number given and we’ll take a look for you.

Thanks.

I will admit, when i put a gapless song on repeat, it does act differently than is has the past several months.

For my what happens is it will get to the end of the song/track and just continue (past 0.00 minutes) then after about 5 or so second it will do the normal gap and start back at the beginning.

 

Has anyone else tried it out since the update?

E
Userlevel 2
Badge

If the current fix didn’t change your situation, I’d guess submitting a diagnostic and calling in would help Sonos track down the particular issue you’re experiencing. 

except he stated above they stated above they had all the info they needed….but clearly not if it is still not fixed (as they thought it would be).

Hence I was asking if they needed more real world data.

J
Userlevel 3
Badge

Yeah there was a case number you could quote to add your story but the Sonos mods removed it from this stream. Not sure what the point was.

A
Badge +2

Hi @Corry P 

I’m definitely still having the issue on some of my speakers, everything is fine on Play:1s but Ones, Beam & Port still have the issue.

I’ve submitted a diagnostic 432546941

Corry P
Userlevel 7
Badge +18

Hi @Eclipse83 

Hi @Eclipse83 

We believe this issue was (largely) fixed with the February update. Again, however, some people may still be affected, so we are continuing work.

Apologies for not updating the thread earlier - it seems I didn’t receive an update on this ticket, likely due to the non-universal nature of the fix.

I hope this helps.

 

Do you need any more data?

Thank you, but I don’t believe so, no.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
C
Userlevel 2
Badge +1

15.8.1, still broken. 

I’ve been finding AirPlay with the Apple Music app more reliable these days and I’m not using the Sonos app anymore. No issues with gapless with the AM app. 

J
Userlevel 3
Badge

Still very gapped for gapless playback.

5 software updates and literally no change.

S
Badge

Using Apple Music within the Sonos App and gapless is still not available - has this been fixed?

E
Userlevel 2
Badge

Yet another update that has come and gone and still not fixed. Come on Sonos!!!

M
Userlevel 3
Badge

Era 300, update 16.1.1 - no progress.

E
Userlevel 2
Badge

Era 300, update 16.1.1 - no progress.

weird, i thought the Era speakers are the ones that were working?

depressing to say the least, we are well over a year now with this issue.

S
Badge

I need the gapless feature to work - has Sonos resolved this issue? 

A complaint was made a month ago according to this thread.

The Sonos technical and software team should have been resolved by now!

Thats a negative 

Honestly, this is not good considering the fact that Sonos support has always been excellent.

hobaSound
Userlevel 2
Badge +1

It is fixed

What album are you using to test this? 

M
Userlevel 1
Badge

It is fixed

What album are you using to test this? 

Danny Tenaglia GU45, John Digweed #26, Balance 031 Tim Green.. it’s fixed!

E
Userlevel 2
Badge

It is fixed

What album are you using to test this? 

Danny Tenaglia GU45, John Digweed #26, Balance 031 Tim Green.. it’s fixed!

def, not fixed for me for how i use it…. Glad its working for you though

hobaSound
Userlevel 2
Badge +1

15.8.1, still broken. 

I’ve been finding AirPlay with the Apple Music app more reliable these days and I’m not using the Sonos app anymore. No issues with gapless with the AM app. 

The issue isn’t that. The issue is that the only way to get Dolby Atmos support from Apple Music via our Sonos speakers is through the Sonos application. I can AirPlay all day long to my speakers without issues but if I want Atmos I have to use the Sonos app to an Atmos-compatible speaker.

E
Userlevel 2
Badge

Still not working even with the massive “messy” release of the new app.

E
Userlevel 2
Badge

Hi @Eclipse83 

We believe this issue was (largely) fixed with the February update. Again, however, some people may still be affected, so we are continuing work.

Apologies for not updating the thread earlier - it seems I didn’t receive an update on this ticket, likely due to the non-universal nature of the fix.

I hope this helps.

 

Do you need any more data?

Airgetlam

If the current fix didn’t change your situation, I’d guess submitting a diagnostic and calling in would help Sonos track down the particular issue you’re experiencing. 

Bruce
S
Badge

There was a recent Sonos App upgrade, not sure what the latest version is. Has gapless playback of Apple Music within the Sonos App been resolved?

A
Badge +2

Unfortunately I still have the issue on my Port with 16.2

M
Userlevel 3
Badge

Era 300, update 16.1 - no change: gapless playback still doesn’t work with spatial audio.
Works OK with non-Dolby Atmos content OR when Spatial Music is OFF in the system settings.

 

E
Userlevel 2
Badge

Really not happy with the lack of any kind of meaningful feedback from Sonos, my Era 300’s are up for sale, am jumping ship.  They’ve had enough time to raise this with Apple, I bet they simply haven’t bothered.  Don’t buy Sonos folks

 

Agreed, I used gapless for white noise (I would repeat a single track). This hasn’t work in forever, now I have been using “Sonos Radio HD” which already sucks cause they only offer 3 free tracks (yeah i’m not paying for this service just for white noise). On top of that there is a stupid announcement every time I launch the track, now lately there is an obnoxiously loud ad that runs before i run it.

hobaSound
Userlevel 2
Badge +1

Another month, another Sonos release without a fix. 15.9 does not provide gapless Atmos playback on my test album in Apple Music, Abbey Road (2019 Mix). Maybe they’re saving it as a Christmas present.

If this is something that Sonos can’t do anymore because of whatever the reason (Apple shenanigans included) they should let folks know.

Reply


Terms & ConditionsCookie settings