Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again, and still Spotify won’t connect. Please help!
diagnostic number 1384717218.
Thank you
Best answer by Anonymous
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I started losing Spotify connection almost a month ago, but sporatically. Some days it’ll work fine, others it won’t connect. The only issue has been with Spotify as I am able to listen to iHeartRadio, Pandora, etc. without issue. Sometimes if I click on it often enough, it feels like it’ll work, but other days it won’t, so I think it’s all in my mind. I’ve used Spotify with Sonos for over five years now in two homes, and never had an issue till now.
Issue stared yesterday 5/6/20 and has not been resolved
Ugh. Count me in on this too. This happened in the last 12-14 hrs, all the sudden neither spotify nor Apple music could connect. Tried from an android and ios app.
Could get Amazon music to work though.
Hi Richard,
Thank you so much! I’ll give this a try!
Same issue here too.. I can play Spotify using the app on my Mac, iPad, and iPhone, but when I try to play any Spotify Playlist on SONOS, each song fails, and then after a while, I get the connection lust, unable to play messages. SONOS can play any other source without problem.
Oddly enough, after several attempts to pay song after song, it finally played one song, and then when it went to next song, it stopped again, and each song fails again.
Unplugged router, modem, and Sonos products for 15 min, reconnected, but still not working.
I even removed Spotify service from Sonos and re-added, still not working.
Userlevel 1
Yes 
Also reporting same problem in the hopes that somebody from Sonos is seeing all our challenges with Spotify connection. I can play a song from a song list, then it stops. Then it won’t connect for several attempts, then I may get a song. Like others, other services work but my workhorse is Spotify. Please fix!!
Glad to know that I am not alone! The strange thing is that neither the Sonos nor the Spotify apps have updated on any of our smart phones. I have tried everything as well, reboot of all Sonos devices, bounce of my router and modem, reboot of all phones. Nothing works today and everything worked fine yesterday.
Same here. Lost the connection to Spotify last night (5/6/20). Updated and rebooted everything, but nothing works.
Yes
Spotify is now working with Sonos, at least for me.
I’m having the same issue as others with connection being lost and then it tries to play every song with connection being lost each time. Tried all the various resets and reloads. Other services like TuneIn work on Sonos but not Spotify. I did update my Spotify app on my iPhone yesterday but that’s the only thing that has changed.
Same here. I noticed Spotify connection was lost around 5pm Pacific time last night. Still not working this morning. Unplugged router, modem, and Sonos products for 15 min, reconnected, and still not working. Removed Spotify service from Sonos and re-added, still not working.
I seem to recall a similar issue around Thanksgiving 2019 and it was a problem on Sonos’ end that they resolved. Hoping it’s the same here.
The Spotify connection works just fine through the Spotify app (outside Sonos).
Userlevel 1
Same here, connection went down last night some time. I’ve tried all the recommended fixes (re-install spotify app, remove and re-add service, rebooted router, cleared queue on spotify etc) and nothing worked.
Not clear to me if the problem is on the Sonos side or the Spotify side?
Are folks at Sonos picking up on this thread? Would be nice to get confirmation that they are seeing the messages...
I have been having these “connection lost” with trying to get Spotify to play on Sonos. Its totally annoying! Never had an issue before but its been doing this for a couple of days now, thought it was just me but see that its more widespread.
Same here! Really annoyed by this, I’ve been rebooting everything since an hour !! Sonos cannot still link to Spotify…
I lost connection with Spotify for weeks after the latest update and spoke with the helpdesk who were ultimately unable to resolve the issue.
So I resolved the issue by changing my WIFI router to 2.4ghz which is what Sonos works on,( helpdesk advised).
A check on the Sonos app in settings for the WIFI channel revealed it was on number 6..My router was on Channel 1
A manual change of the router to Channel 6 to match the Sonos and BINGO it's now working
Go to the app- settings-system-network-sonosenet channel( may be greyed out)
Check your WIFI router is 2.4ghz and the channel is matching that of the Sonos in the settings and it will hopefully work for you
Same issues here as well. I cannot play music.
Same issues here as well. I cannot play music.
See link above.
Having the ‘unable to connect to Spotify issue’. This has been an issue that’s been ongoing for a couple of years that we would really like to be fixed.
Sonos displays the unable to connect to Spotify message then skips to the next song. Sometimes the next song plays and sometimes it also cannot play.
Any fix would be great.
Diagnostic: 1629645934
Same here. I think something is wrong with the spotify app. It’s not listing my echo devices either. Sonos shows up but can’t connect. Never had these issues before like many have stated.
Same here. I think something is wrong with the spotify app. It’s not listing my echo devices either. Sonos shows up but can’t connect. Never had these issues before like many have stated.
See above link.
SAME NOT ABLE TO PLAY SPOTIFY, YET PANDORA WORKS FINE
Same issue here. Rebooted router, phone, uninstall/reinstalled Spotify and still nothing. Usually a stable platform, but this is frustrating. All other services work fine. Hoping for a quick resolution.
I am also unable to play spotify through Sonos and it is very annoying. Sonos needs to provide a services status link right upfront on their homepage.
Same isuue... And I HATE IT
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