Lower minumum volume level



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143 replies

John B, indeed, your hearing is poor or your bedroom noisy 🙂. It's truly not nice to have music on Sonos 1 in the bedroom. What unit do you use?
Userlevel 7
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I've got a Play 1 in my bedroom on the table right next to my bed. I set the radio to play in the evening and mornings by an Alarm and is set at level 27. In the mornings and evenings it is set to speech radio and I certainly don't find the volume too loud.

Get yourself a Sound Pressure Level meter and take some measurements with some reference tracks.
I'm with Stuart and John on this issue. I have two Play-1’s in my average-sized-bedroom, set as a stereo pair and the first touch of the slider volume control is not too loud at all and that is with two speakers. My wife and I get up at 6am most mornings and we can still hear the birds singing in the garden as we listen to the radio etc.

I have perfect hearing, as far as I know. I have no issue with any other audio devices in the bedroom or other rooms of my premises, such as TV radio etc. If anything other relatives and guests to my home often may ask for me to raise the volume on my TV (and other devices) when they visit. So I am quite happy that my hearing is fine, by all accounts.

I think you must have over-sensitive hearing sti/mjamin... or maybe a faulty speaker... or perhaps even lots of hard surfaces in a small bedroom that is reflecting the sound towards you. I certainly do not find the Play-1 speaker too loud at its minimum setting.
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Turn the "Loudness" setting to off.

I have noticed at night when I am sleeping my PLAY:5 (Gen2)'s and PLAY:1's are slightly too loud for my liking but that's with the speakers basically right beside the bed. In this instance I turn off the "Loudness" setting and the volume is more normal, nothing is boosted or overplayed. If the bass end up being too cut turn it up in the EQ menu.
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Hey kmjy,

thank you. We've already turned off Loudness and turned the EQ levels to minimum and it's still too loud.

Again, everyone has a different feeling on this, but looking in the average no one uses the Sonos above 60%. Why not making it simply more "sensitive" to satisfy all users.

Regards
Sti
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I'd be interested in a Sonos response to this and what the volume gradient is between devices. I was listening to my Play 1 in bed late at night at the weekend and had it low. The wife said to turn it down and I pushed the hard button once and it was silent. Up again and I'd say it was too loud to consider it to be quietest it should be capable of. I'd never describe it as 'loud' but can imagine other use cases where it may be desirable to go quieter. If I remember I'll try it tonight to see how the lowest setting compares on that - as I'm sure its higher volumes come much higher on the volume bar in comparison. It may even go up to 11..
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I mean I will try it on my Gen 2 Play 5.
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Just tried it on my Play Gen 2. Turned the volume right down on the unit and then pressed 'Up' once. I thought I hadn't done it properly but when I got my head in close it was playing - but much quieter than the same thing on the Play 1.
As I said earlier, it's not at all 'loud' on the Play 1 - it's really quiet. But in a quiet room or late at night it's certainly far more noticeable than the 'same' position on the Play 5.
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I've had my Play 1 in my bedroom for 2 or 3 years and the Radio (BBC 5 Live) plays me to sleep every single night. Radio comes on with an alarm at level 27 and I am more than happy with the volume level.

I did buy this Play 1 as a direct replacement for an alarm clock radio so my experience makes your statement factually incorrect (proud pact unusable for those of us who bought it for this purpose).
Userlevel 1
I am a new user of 4 Sonos play 1 speakers. I am having the same issue. The volume is slightly too loud for me at night at its lowest setting. Keep in mind that loudness of volume is a bit subjective -- so this is probably fine for others but for those of us who have posted, it is a true problem. I wake up with a headache listening to my play 1 at its lowest volume.

I am seeing such important feature request on this forum go for many years without solutions or acknowledgment. Some companies have a policy that if a feature can garner a certain amount of votes by the users, it goes in the Queue for implementation. Salesforce is one such company. The problem here, is that Sonos remains completely quiet while these feature request go from year to year, and it thus leaves dissatisfied users with no alternative but to conclude that Sonos does not listen to its customers. That is, unfortunately my impression.

The other day I tweated with Sonos about another important feature request that has been out there for more than five years (the ability to save group settings) and their position is that they don't comment on possible features for the product. The reaction I had was to immediately go ahead and ordered a Samsung and Google Chromcast to compare for possible replacement. I am a new user and I should not have been given reason to want to search for an alternative at this early stage. I was planning to purchase another 6 play ones to complete my setup, and now my wife doesn't want to incur that expense after noticing that the feature requests are being ignored. She hates the fact that she cannot save group settings, for example, and for me, I need the lowest volume to be lower.

Until I see that Sonos becomes more interactive with its customers when it comes to issues and feature requests, I will nnot invest anymore of my money in this platform, and for that matter, if I enjoy the other two products I ordered, I am definitely on my way out.

Until I see that Sonos becomes more interactive with its customers when it comes to issues and feature requests, I will nnot invest anymore of my money in this platform, and for that matter, if I enjoy the other two products I ordered, I am definitely on my way out.

I agree that Sonos could be more responsive/interactive than what they are - but good luck in finding any other make that is as responsive, let alone more so.
Some customers are impossible to please and are better left to leave and go bother another products support staff.
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I agree the lower minimum is extremely difficult to control and is way to loud some usage. I don't think this requires huge engineering! Quite easy to implement
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It's too loud but it doesn't stop you sleeping? How can it be too loud if you fall asleep listining to it.

Is tweeting an effective and useful channel of communication with anything? Wouldn't an email been rather better?

I assume you will get your alternative products on a trial, learning from your past mistakes, to see if they meet your volume criteria. Please post back what you decide upon, especially for the saving of groups.
Yes. I did that.
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Yes. I did that.any response from them?
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You guys saying the "issue is getting worse with time" -presumably you are saying the minimum volume is getting louder?

If this is the case why not use a noise meter (Best use an iPhone or iPad as Sonos already have calibration data for those). Select a track from your library and measure the SPL background and with your track playing - Note the location of your phone and orientation relative to the speaker and the time of the track.

Do this every few weeks to see if you can actually measure the issue getting worse.
Hi,

I'd like to bump this tread. Got 2x Play 5, a Playbar and a sub installed this July and it is really annoing not being able to play music on a low "background" level the way I could with my old "analogue" system. In fact it is so annoying that I would hesitate buying all this if I knew at the time (all things comsidered it takes a bunch of money to buy this). Please can Sonos consider checking out if this could be made right?

Many thanks!

Rasmus
Can I just make sure I understand this? You put surrounds on 'Ambient' for music play, you put the volume slider to zero then tap once on the volume bar to edge it up the minimum amount. And that is too loud for background music?
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Is there any further response from Sonos on this? I have a stereo pair for daytime use and would like to be able to also use it very quietly at night but the minimum volume is too loud.
Use the controller on the app or computer. Slide the volume control button all the way to the left, the mute lights on the Sonos unit will glow green. Tap to the right of - not on - the button once. The light will go away, but nothing will be heard to meet your definition of quiet, it will be quieter. Keep tapping to the right until the sound levels RISE to meet your expectation of quiet. Job done, you don't need a Sonos reply. If the above however does not meet your needs, you do, because you have a hardware defect.
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Unfortunately that’s not right, but I appreciate your help. I’m already on the lowest volume using the app (using the same method as you said) but it’s still too loud. And it can’t be a hardware defect as I have two speakers (stereo pair) and both are at the same volume level.

I find it hard to believe these speakers can’t go to a lower volume, which is why I wanted a reply from Sonos to understand if this is being considered or if I’m going to have to return it (I don’t want to! I love the sound during the day but they are too loud for night time background use in a small room). Turning off Loudness helps but then I have to dig through menus every night and switch back each day.
My stereo pair that sits on my desktop needs more than one tap away from mute for me to hear anything from the speakers even when sitting close to it at the desktop. There are some rare exceptions based on the song/recordings; for example Big Mama Thornton belting out Hound Dog where the mastering level is also higher than normal. But in my bed at some distance away, even she would need more than one tap.

I am sure you will probably get a Sonos response to this, but the chances are much improved if you raise a ticket with Support for the issue.
May I ask if you have tried the following on a phone controller? Slide the volume bar to zero. Then tap the volume bar once instead of trying to slide it back. For me this produces a volume level that is almost inaudible, and lower than I have been able to achieve with any other method.
It isnt just I that say this.
My stereo pair that sits on my desktop needs more than one tap away from mute for me to hear anything from the speakers even when sitting close to it at the desktop. There are some rare exceptions based on the song/recordings; for example Big Mama Thornton belting out Hound Dog where the mastering level is also higher than normal. But in my bed at some distance away, even she would need more than one tap.

You are lucky. I play meditation music over a distance of 1 meter from an overhead position, and - using the exact same technique as you described - the music is intolerably loud if instruments are used in the composition (wind going through the treetops is still audible - and pleasant). Using the volume buttons move the sound level up 5 ticks and that's enough to have a party in the bedroom!
I must applaud your sensitive hearing. I wish mine worked that well.

I am puzzled a bit though. If you find the lowest setting as suggested by John B as being too loud then playing the speakers at 20% volume must be, to others standards, positively deafening for you. I find the lowest volume setting on a pair of Play 1 and also on a pair of Play 5 to be very quiet amd much quieter than any back ground noise.

Ah, these ageing ears...

It isn't just I that is lucky.