Sonos App doesn't find existing system.

I have two play3 and a playbar. 

The app just all of a sudden says can't find system. I've read through this entire feed and tried all the suggestions and I can't get my Sonos system to work again. 

I can see my three Sonos devices connected to my WiFi network. The app just refuses to connect to them. 

So I can no longer use the play3 speakers now at all. They are just large paperweights. I would recommend that nobody ever buys these expensive speakers that just stops working one day and causes sooo much frustration. What a huge waste of money and time. 

Very frustrating. 

Hi there,

 

I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot)

 

I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it.

 

I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could.

 

Rant = off

 

Do you have any solutions to offer that are not requiring me to reset the system completely?

 

Moderator note: We updated this article in October 2023 with new information below.

If you are experiencing this issue and your controller won't connect to you existing Sonos System please have a look at this support article and follow the steps.

If your Sonos app still won’t connect after following the steps in the article, please contact Sonos Customer Care for further help.

 

 

Finally a new App. 2024 release is coming in 7 days according to my iPhone.  Maybe this will fix their buggy software.  These speakers are not cheap and should work flawlessly as everything else in my home.  Same issues and same answers are frustrating to the consumer.  Everything else works with no issues except their App. Fingers crossed on this update in 7 days.

I’ve got news for you, a new app is not going to fix what is most assuredly a network problem.  Now you can reply that your network is perfect and everything else works, but that would be denying the hundreds (maybe thousands) of people over the years that have claimed the same, only to be embarrassed when they find out it is a network problem.

Now the question is . . . do you want to blame some company and never get your problem fixed, or do you want to suck it up and try a few things to get your network stabilized and working well?  Your choice. 

First of all, I don’t work for Sonos.

Second, you said exactly as I said you would, “Everything else works, blah blah blah.”  The fact is, Sonos devices need to communicate with each other hundreds of times a second in order to keep in sync.  This is much more complicated than individual devices and requires a stable network.  Sonos is particularly sensitive to things like duplicate IP addresses, something your average TV streamer or web browsing device won’t even notice, or only suffer a small buffering problem.

So I ask again, do you want to wait for a new app that won’t ever fix your problem, yet allows you to blame the company, or do you want to fix your wonky network?  Again, the choice is yours.

Moderator Note: Modified in accordance with the Community Code of Conduct.

So that would be a “No” to the query as to whether you want help with your network instead of blaming? 

Here’s the facts (whether you consider them a “lecture” or not, I don’t really care).  A few years back, there were a couple incidents of actual bugs in a single Sonos device connected with a certain few TVs.  The main thread for that problem reached hundreds of pages in a few days.  There were also dozens of peripheral threads dealing with the same problem.  Soon after, Sonos acknowledged the bug and stated they were working on it.  They eventually released a fix.  

Contrast this with the half dozen of so posts like yours that seem to show up after an update.  An update which always entails a reboot of each Sonos device.  These reboots often uncover problems with a router’s IP table, because a reboot causes the devices to all request a new IP.  If your router IP table is in a wonky state caused by a power outage or something similar, it can hand out IP addresses that are still in use by another device, wreaking havoc with the cross communication required by a system like Sonos.  That’s just one of the problems.  A VPN running in the background can cause the problems you are seeing, as can poorly configured mesh nodes or extenders.  However, if you aren’t willing to accept it may be your network, there’s no way to begin to fix it.

Now I’ve already wasted too much time on someone who clearly has deaf ears to this subject, but I will ask one last time - Do you want help fixing your network or not?  If not, I’ll go help someone who does want help.

I have already gone through all the network things you have mentioned. This seems to be the fix for sum but not all. Again I appreciate your feedback. You are taking this way too personal for someone who doesn’t work for Sonos. Hope you have a Great Day! Stay Safe. I will wait and see what Sonos does next. 

I've got a bunch of expensive paperweights too . Unreal!  

Same issue

I think that this is the best plan for you.

For some reason your network is not able to support SONOS. It’s clear from your screen capture above that your router is not sending data to any SONOS units shown except the ONE near the bottom and the indicated throughput is much lower than expected.