If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted.
Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D
Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219
Still having problems? Grab a diagnostic and add it to your reply.
Sonos Controller App for iOS or Android
From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics.
Sonos Desktop Controller App for Mac or PC
Select Submit Diagnostics from the Help menu.
Loving my Sonos Beam and 2 Sonos Play 1s in my bedroom but when I use the Sonos app to play music from my iPhone it stops playing each and every song about half way through (sometimes sooner) without any reason.
When I use my Sonos system to watch movies or tv shows it runs smoothly without any issues
I did find a work around- I can play music from my iPhone airplayed through my Apple TV 4k without issue. I did notice using the Sonos app makes better use of the surround sound speakers though. The Apple TV 4k is fine but everything sounds deeper and richer through the Sonos app so it’s too bad it can’t play music properly
Here’s my diagnostic
I changed my wireless channel and it still skips. I also tried with my record player through the connect and its cutting in and out.
Can you let me know whats going on based on the diagnostics so I can try to remedy? I did change the band, and reset all the devices. It didn't seem to work till I reset the phones and then it would go out again after a while. Tried with multiple phones. I have only had the setup for a few days and its been a little flakey from the start.
Appreciate if you could look into this.
What features are you willing to have removed from the speakers to allow room for local music storage? Memory is full so to add something something must go, like the CR-100 or Dock support to make room for the latest rounds of updates.
I submitted my diagnostics.
The reference number is 1116545308
I have one room, standard setup a playbar and a sub.
They are wireless connection to the router.
My sonos still keeps dropping out from my phone controller when playing music.
I have tried changing the wireless channel but it keeps happening.
Please provide some assistance when able.
Do you have any WiFi extenders or Powerline in use?
Have tried change all the channels, but still have the same issue.
I am using sonos beam and connected to wireless router.
Here is the diagnostic number 1549463178.
It is possible, but the gain of doing so for the close to 50 units on the network adds up. I'd also have to set up a VM running my own DHCP-server. Strange to think that my home now has more units than when I ran IT for a company around 2005 - pre wireless-on-everything-boom. Anyway, I have complete host lists with IPs and MACs and everything seems OK here.
It is far more likely that it has something to do with the Sonos mesh. Networking and the system was rock solid until the replacement of the Play:1s with One, and the upgrade to 9.2 was just prior to that.
Setting static / reserved IPs for my Sonos gear had caused a lot of issues I was having to quit happening. Took just a few minutes to do and hasn't caused any other problems so I recommend it quite often.
What channel is router on compared to sonosnet ?
Permanent IPs for everything at home was possible a decade ago, not now. SonosNet is channel 1, my normal wireless inn the 2.4 GHz range is on channel 6.
Various reboots (again) of a couple of Sonos players, Boost, wireless network, fiber gateway + router - no luck in fixing this.
What channel is router on compared to sonosnet ?
Everything looks OK when looking at IPs. Also, they come for a while - and then disappear.
As for the main suspect in such cases, wireless interference, a scan of wireless networks lists the current Sonos network as the best possible - and there aren't that many other networks nearby.
One strange issue: There are different numbers of visible Sonos players in the desktop app and on my wife's iPhone.
This weekend I replaced the two Play:1s with two Ones - to get Airplay. Since then, the system has been very unstable and I've only seen all of the speakers up at the same time for short periods of time. Right now, I can see half of them. The other change occurring in the last week is the upgrade to 9.2. Unfortunately for the purposes of troubleshooting, that was a also a downgrade of the Mac client - but I digress.
Yesterday, I tried resolving it with power cycling - and also with a lot of switching channels. Eventually, they were all back. Later in the night, most were gone. Now, there are still some clients gone - and in the last hour, the visible ones have varied a bit.
Diagnostic about an hour later: 561114063
Brit in Canada - appears Sonos hasn't looked at your diagnostic number. Hopefully they pick up on today - if you don't hear from them I would call them on phone with that diagnostic. Sometimes its good to post diagnostic and issue in a fresh new thread where it doesn't get lost in long one like this.