I just got a Sonos One (Gen 2) after reading that Airplay was finally working well with it. I was hoping to use it as my speaker when streaming video from my MacBook Pro, but have been hounded by audio issues–even with it connected via Ethernet to my Airport. The audio cuts out if paused for more than a few seconds. The easiest fix has been to go to Volume in the Menu Bar, switch the output device to something else and then back to Sonos. It's a pain to have to do this over and over. The audio comes back without much delay.
I noticed that there is a substantial delay when I go to unpause music that's been paused for a bit as well, but not as bad as when unpausing Netflix or Youtube. The audio also cuts out in minute drops every now and then, which probably just comes from AirPlay sucking up my shitty wifi's bandwidth as I've read in other posts.
Given all the other unresolved issues I have read about and the hassle that was setting this up over the phone since the app's automated setup didn't work, I am thinking I am probably just going to return my speaker. I would rather have a cheap Bluetooth speaker that I don't need to run an additional application for or even have plugged into the wall all the time.
I feel mislead. I don't get the hype for this thing.
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Hi Sonos Management team,
This post appears to be going on for over 8 months now and I just purchased brand new Home Theater - 5.1 Surround Set and experiencing exactly the same issue with both, Beam and ONE SL’s.
Unfortunately, this is unacceptable for $1,300 speakers set to not be able to play Apple Music for longer than 10 minutes without glitches with disconnecting/pausing and requiring re-connection that takes few minutes to play music again.
Can someone please review this issue ASAP with Airplay random pauses and advise how to resolve it? It just appears to be embarrassing to return such a great home set for this simple but major issue.
Thank you,
Alexander Sivokho
I abstained from writing a post in the community for so long. I have been facing this horrible problem for more than two years. I did not even talk to Sonos because looking at the state of affairs in the community forums, it seemed to be a futile exercise. It makes me sad that such a high end, costly product has these petty and stupid issues which must be a hygiene factor.
With all respect, community managers from Sonos only scratch the wounds by asking members to recreate the issue. This is the limit. There are tens of threads where people are so desperately looking for solution to this. Do you really think they are all making this up.
Hi everyone,
When using AirPlay 2, this shouldn’t be an issue, however a lot of apps through the MacBook Pro will use AirPlay 1 which can have this behavior. I’d be happy to pass some extra information along to the team to look into this further, in case there’s something else going in. If you can get this to occur regularly, can you recreate the issue, then submit a diagnostic and let us know the confirmation number in here? Let us know what device was sending the AirPlay stream, and what software the stream was coming from. Thanks!
Ryan, with all due respect, this is not an “issue” that you’d need someone to submit diagnostics for, this is design which you (as in Sonos) can easily test by:
- Using macOS
- Connect to Sonos speakers using AirPlay (in sound preferences, under the volume adjustment icon)
- Go to e.g. youtube.com using your favourite browser
- Start playing video (any video will do)
- Stop the video for say 30sec
- Start playing video again
Anyone using Mac in your team can do these diagnostics, this is caused by design not by user-end issue.
Userlevel 7
+26
Hi everyone,
When using AirPlay 2, this shouldn’t be an issue, however a lot of apps through the MacBook Pro will use AirPlay 1 which can have this behavior. I’d be happy to pass some extra information along to the team to look into this further, in case there’s something else going in. If you can get this to occur regularly, can you recreate the issue, then submit a diagnostic and let us know the confirmation number in here? Let us know what device was sending the AirPlay stream, and what software the stream was coming from. Thanks!
I have not been able to figure this problem out either. HOWEVER I do have a fix. I have been trying to figure out what the issue was and why it might happen. Sitting here watching a podcast and then it hit me. What if your computer told your Sonos something was always playing but no audio was actually playing. Boom - play this video when you connect and minimize the tab.
Enjoy only connecting to sonos once….now if only we can have a default to Sonos audio feature
It’s slightly disappointing that this thread is now over 7 months old, there has been no Sonos response and this hack is still the only thing that ‘fixed’ the issue
Just to want to add I’m also having the same issue when streaming via airplay 2 to an amp.
Macbook Pro (Mojave) > Netgear Nighthawk AC1900 Router > AMP
It’s super annoying having to disconnect / reconnect to Sonos every time media is paused. The weird thing is that it seems the device is still connected via airplay under network settings, but there’s just no sound. The amount of time that something is paused in order for this to happen also seems irregular. Sometimes I can pause for a minute or two and everything is fine. Other times I pause for a few seconds and then have to disconnect/reconnect (also it seems the reconnection process takes longer to happen once the problem has been triggered, than it would when starting a fresh connection via airplay.)
Sine you said that your Sonos is plugged into your AirPort, it could be that the Sonos is getting its IP address from your internet router, while your WiFi devices are getting theirs from the AirPort itself. My experience is that se tup can cause very similar problems to what you’re seeing.
I think he’s saying the airport IS his “internet router” and he means that the difference between WiFi and ethernet do not change the outcome. Which would be the same in almost everyone’s case. Airplay devices are detected by the Apple product of which are on the same LAN. Please correct my comment if there are inaccuracies.
I’m assuming that he has a cable modem or other router to which his airport is connected. I had airplay working across a subnet like that, but I had similar problems to these - very flaky connections.
Since you said that your Sonos is plugged into your AirPort, it could be that the Sonos is getting its IP address from your internet router, while your WiFi devices are getting theirs from the AirPort itself. My experience is that se tup can cause very similar problems to what you’re seeing.
I think he’s saying the airport IS his “internet router” and he means that the difference between WiFi and ethernet do not change the outcome. Which would be the same in almost everyone’s case. Airplay devices are detected by the Apple product of which are on the same LAN. Please correct my comment if there are inaccuracies.
Since you said that your Sonos is plugged into your AirPort, it could be that the Sonos is getting its IP address from your internet router, while your WiFi devices are getting theirs from the AirPort itself. My experience is that setup can cause very similar problems to what you’re seeing.
Toms_i, you are right it was a coincidence. Does not fix the issue.
Ken_Griffiths, thank you for the link however none of those solutions are resolving the issue.
send help, Sonos.
I found some temporary relief. Ill have to monitor the fix to see if its coincidental or not.
My apple TV and Sonos speakers were on separate networks (2.4GHz and 5GHz). I moved the Apple TV over to the 2.4GHz and its been working so far.... hopefully I have actually discovered something and not called home too soon. This does not explain why it wouldn't work on a wired connection, so i am skeptical.
I am 100% sure that does not fix the issue. My MacBook and Sonos are both in 2.4GHz. I also tried to connect the speakers via ethernet cable to may modem and the issue still persists. This is definitely some Airplay issue. If Sonos does not fix them soon I will sell them and am out of their system.
Perhaps see if anything in this link may help.,, hope you get it sorted.👍
I found some temporary relief. Ill have to monitor the fix to see if its coincidental or not.
My apple TV and Sonos speakers were on separate networks (2.4GHz and 5GHz). I moved the Apple TV over to the 2.4GHz and its been working so far.... hopefully I have actually discovered something and not called home too soon. This does not explain why it wouldn't work on a wired connection, so i am skeptical.
I am 100% sure that does not fix the issue. My MacBook and Sonos are both in 2.4GHz. I also tried to connect the speakers via ethernet cable to may modem and the issue still persists. This is definitely some Airplay issue. If Sonos does not fix them soon I will sell them and am out of their system.
I found some temporary relief. Ill have to monitor the fix to see if its coincidental or not.
My apple TV and Sonos speakers were on separate networks (2.4GHz and 5GHz). I moved the Apple TV over to the 2.4GHz and its been working so far.... hopefully I have actually discovered something and not called home too soon. This does not explain why it wouldn't work on a wired connection, so i am skeptical.
I have a set of ones gen 2 setup in stereo in my entertainment center playing airplay over my Apple TV. This problem is a deal breaker for me. Anytime I do much as switch apps the audio disconnects. Very very annoying to have to go back into the settings each time to re-initiate a link. Set of white 2nd gen Ones, like new, for sale if Sonos doesn’t respond to the issue soon.
The problem affects me as well. Every time I try to play music from my Macbook Pro (16”, 2019) via Airplay to the SONOS speakers (pair of 2 SONOS One’s) it will work however, as soon as I pause the music (or youtube video) and I try to resume later it would not play any sound. It really sucks. If SONOS does not fix this I definitely would not recommend the brand to anyone who wants some good airplay ready speakers.
Userlevel 7
+23
I’m pretty sure there’s a timeout in the AirPlay 2 protocol, but I’ve not done the research that you have….yet.
Obviously Apple don’t document their protocol (because Apple), but the best unofficial spec I have found is at http://nto.github.io/AirPlay.html although it does not mention timeouts specifically.
I am having the same issue. Thinking I will be returning my Sonos One and going with the HomePod instead.
I’m pretty sure there’s a timeout in the AirPlay 2 protocol, but I’ve not done the research that you have….yet.
I have the new SONOS Port and it also tells Airplay to timeout during pause for any length… This thread is 6 months old, why has SONOS admin not piped in yet? This is a big annoyance to have to change output device away and back again to reset each time I hit pause. Why cant pause have a timeout delay or not even disconnect?
I have not been able to figure this problem out either. HOWEVER I do have a fix. I have been trying to figure out what the issue was and why it might happen. Sitting here watching a podcast and then it hit me. What if your computer told your Sonos something was always playing but no audio was actually playing. Boom - play this video when you connect and minimize the tab.
Enjoy only connecting to sonos once….now if only we can have a default to Sonos audio feature
this dirty fix works like a charm 😂
It is so incredibly silly, that this is required for a high-end sound tech.
It’s pretty incredible, isn’t it. I’m glad I’ve gone for the cheap option first as my original plan was to buy 2+grand worth of hardware to replace my AV setup after hearing a demo in store. Thank you Ikea!
I have not been able to figure this problem out either. HOWEVER I do have a fix. I have been trying to figure out what the issue was and why it might happen. Sitting here watching a podcast and then it hit me. What if your computer told your Sonos something was always playing but no audio was actually playing. Boom - play this video when you connect and minimize the tab.
Enjoy only connecting to sonos once….now if only we can have a default to Sonos audio feature
this dirty fix works like a charm 😂
It is so incredibly silly, that this is required for a high-end sound tech.
Same here, I just got myself 2 Symfonisks to use as computer speakers (and also I was curious what the Sonos hype is all about) and the implementation of AirPlay 2 is shocking. For comparison, my 5 year old AV receiver with AirPlay works like a dream.
What is the point of having a Sonos system, if I may ask?
Same issue. Using Airplay to stream Netflix/Vimeo from Mac to Sonos. After resuming video there is a considerable initial delay before sound resumes. If video was paused for more than a minute, sound does not come back at all.
Thank you eldiets1 for the workaround! Sonos needs to solve this one fast.
Same issue here with a Sonos Beam+Sub. Pausing the audio stream interrupts the AirPlay 2 connection somehow and i have to deselect/reselect Sonos as AirPlay target to reestablish the connection every time. Very annoying. Streaming source doesn’t seem to matter much, but in my case it’s mostly Audible on an iPhone.
Userlevel 1
It is officially a Sonos issue now. I just rejigged my home theater with a Yamaha receiver. Airplay on it works absolutely flawlessly. Like it should. Sonos just hasn’t implemented Airplay right and has a ways to go.
I have not been able to figure this problem out either. HOWEVER I do have a fix. I have been trying to figure out what the issue was and why it might happen. Sitting here watching a podcast and then it hit me. What if your computer told your Sonos something was always playing but no audio was actually playing. Boom - play this video when you connect and minimize the tab.
Enjoy only connecting to sonos once….now if only we can have a default to Sonos audio feature
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