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  • 813 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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239 Topics

K
katherineandleeContributor I
asked in Ask a question

Adding songs to an existing queue

Hi - New Sonos app - May 2024I used to be able to add a list of songs to a current queue, now i cannot do this, help please.

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T
1 day ago
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CHHACContributor I
asked in Ask a question

Where is the Truplay?

Hello. I'm using an Android phone with Sonos Arc, One, Five, Roam.After a recently updated app, I can't see a TruePlay Setting(even in “Roam” which autotunes Trueplay). In the past, After I set Trueplay with iPhone, I could control Truplay with Android phone. Where is the Truplay?

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1 day ago
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castallaLocal Superstar
posted in Ask a question

Do you feel Courageous, punk... Well, do ya?

Sonos vision for your audio future: "It takes courage to rebuild a brand’s core product from the ground up, and to do so knowing it may require taking a few steps back to ultimately leap into the future." (apologies to Clint 😁) 

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1 day ago
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fireflytooContributor I
asked in Ask a question

Where is Timer in the latest IOS update? Feature removed?

Ok I hate everything about the “new” and unimproved UI on my iPhone.  Navigation horrendous! Who thought this needed a complete refresh?I use Timer to turn off my Sonos speaker every night.  Now it looks like there is NO timer!Has anyone found it??

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Belly M
2 days ago
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hartlandyardContributor I
asked in Ask a question

Since new update can't play any folder. No play button.

Good day i’m getting fed up with this environment. Every new update brings new issues.Now since the new update on my Iphone i can’t play any folder.When i click on a folder i have only one option is to unpin collection from home whereas i used to have the option to add to playlist or play folder.WTF ????Do test your updates before releasing them? Not serious SONOS S2Build 80.00.04 

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1 day ago
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JennytaliaContributor I
asked in Ask a question

widget missing on Android

I opened my Android phone yesterday and discovered my Sonos widgets were gone. I was going to just carry on using the Sonos app which, so far, works fine but the sleep timer feature is also gone. Will it and the widgets be reinstated? 

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Stanley_4
1 hour ago
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SilentDContributor I
asked in Ask a question

New Sonos app (on IOS) cannot see all my Spotify playlists

I got the email about the new Sonos App on 5/9/2024 and updated the Sonos app on my iPhone 13 Pro and iPad (both of which I keep up-to-date with the latest software updates).I use Spotify as my music service and I have 347 different Spotify playlists. Unfortunately, the new Sonos App only shows me the last 50 playlists that I created, I cannot see all 347 Spotify playlists! Yes, I removed the Spotify service and then reinstalled it. Yes, I rebooted my iPhone and iPad. Nothing has worked for being able to see all my Spotify playlists. (Please do not tell me to recreate the playlists on Sonos, I will not do that.) FYI, the old Sonos app let me see all my Spotify playlists, and on my PC laptop running Windows 11 Pro I’m running the Sonos OS S2 version 16.1 application and that lets me see all my Spotify playlists. When will there be a fix for this on IOS? thanks

3
C
3 hours ago
ronks
ronksAvid Contributor I
asked in Ask a question

New iPad app lacks controls

I was just told to update the Sonos app on my iPad. It sent me to the Apple store where I downloaded and installed it.  The background of the icon has now changed to black like the old S1 app, and it lacks the ability - or I can't find it - for anything but start, stop, and volume. I can't change radio stations or select a different source.Efforts to start a chat with support have failed; no one responds.

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1 day ago
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castallaLocal Superstar
posted in Ask a question

Sonos reddit

Another route to report your experiences https://www.reddit.com/r/sonos/ 

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2 days ago
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beynymLocal Superstar
asked in Ask a question

Sorting order Favorites

Re the new app:Could Sonos change the sort order of my Favorites back to the alphabetical order? See the enclosed screen shot. And while you're at it, could you please add the right names of the radio stations? For example: 24/7 Americana is a MyTuner Radio station, not a Live Station (Station en direct in French).Or maybe I should report this as being a bug in the new app?I'd like a reaction from a member of the Sonos Staff on this. 

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M
15 hours ago
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NickAllanContributor I
asked in Ask a question

Setting Alarm with Latest App Update

Having updated the Sonos App I’ve spent an hour trying to find the Alarm settings. I swear it’s missing!  Please tell me where I can find them.

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1 day ago
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zennContributor I
asked in Ask a question

unable to reindex music library

New app no longer allows you to reindex your music library, stored on NAS etc. phoned Sonos and they said they know about it but unlikely to be fixed for months!! loads of missing features.  no mute buttonvolume numbers missingA to Z of artists/albums missingunable to index music libraryCannot add music to a queue The overall interface is also crap for want of a better word  it used to be fairly intuitive to find what you were looking for. Not any more   used to love my Sonos but hate this app with a passion   

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U
6 hours ago
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apdfContributor I
asked in Ask a question

Apple Maps 1.0 anyone?

What a PR disaster. Utter arrogance of the response. Sonos USPs completely ignored. Did nobody review this release??please can someone tell me how I get queue management back?Or roll back?come on Sonos… give us the last app back until you’ve bettered it. 

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F
1 day ago
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Pata8aContributor I
asked in Ask a question

The new app

I’ve not been able to connect my system to new app is it me ?

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C
2 days ago
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amclandersContributor I
asked in Ask a question

Something went wrong

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.I get a message saying ‘Something went wrong’.I have a party tomorrow!!!what can I do?

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A
17 hours ago
D
Dallas22Contributor I
asked in Ask a question

connections

Does anyone think the new app sucks?? I can’t connect my tv now, system is not user friendly 

5
D
3 hours ago
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Byron RoyeContributor I
asked in Ask a question

timer

How is the timer set in new app? By this I mean the shut off timer so a program or station play for a designated time period.

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B
2 days ago
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MikL.41Contributor I
asked in Ask a question

lecture en continu / continuous playback

Bonjour a tous,J’ai un souci de lecture en continu des morceaux et playlists voir même des radios.Lorsque je demande à Alexa de lire une de mes playlists ou les chansons d’un artiste, il y a que un morceau qui se lance. Si je demande de lire la suivante : Alexa me demande ce que je veux écouter.Avant, je n’avais pas ce problème, les morceaux s’enchainaient et je pouvais avancer ou reculer à la demande dans ma liste en cours de lecture.J’ai supprimé et recréer le compte de sonos. Je n’ai pas trouvé de paramètres pouvant gérer cette lecture en continu.Toutes mes applications sont  à jour. Moderator Note: Added Translation by Google- Hello everyone,I have a problem with continuous playback of songs and playlists or even radio stations.When I ask Alexa to play one of my playlists or an artist's songs, only one song plays. If I ask to play the following: Alexa asks me what I want to listen to.Before, I didn't have this problem, the songs followed one another and I could move forward or back

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M
7 days ago
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kk_7amContributor I
asked in Ask a question

Display the volume level

When you adjust the volume in the old app, the volume level will be displayed. Now, the new app has completely disappeared.

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K
2 days ago
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Hans OvermeerContributor I
asked in Ask a question

Subsonic no longer usable as music service in latest update

In the latest update for iOS Subsonic music service is no longer to be added or visible at all.Please repair this or make it possible to go back to the previous version!

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1 day ago
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rolf_the_wolfAvid Contributor I
posted in Ask a question

expect an feedback by the CEO

Hi allAfter the disaster with the new app, I expect a clear statement and feedback by the CEO on the Sonos website. That is the least I expect. 

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D
34 minutes ago
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mmbmmbContributor I
posted in Ask a question

LMFAO - New Sonos App (2024)

 

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Bumper
1 day ago
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scromarContributor I
posted in Ask a question

new app

Not a fan of the new app. It's not intuitive. Why would you make me learn how to use the app all over again? So far everything I've tried to do was a bust. I had to push all over the screen to get undesirable results.  I want to listen to my SONOS system now, not read or watch a video about what I've already paid good money. Fix this blunder.

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2 days ago
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RH357Contributor I
asked in Ask a question

New iPhone app and not MUTE feature? Or Battery charge Percentage?

With the new iPhone app:-how does one control MUTE? I cannot find it anywhere. -Where did the charge level go for each unit? It used to show what percentage charged they were but now nothing? Not being able to MUTE is maddening! Anyone know how? Thank you! 

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R
10 hours ago
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Matze61Contributor I
asked in Ask a question

neue Sonos app

Habe die neue App installiert. Applemusic ist als Dienst eingerichtet. Kann aber keine Lieder darüber abspielen hat jemand eine Idee?  Moderator Edit - Translation by Google:I installed the new app. Applemusic is set up as a service. But can't play songs on itDoes somebody has any idea?

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M
2 days ago
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