Connecting wireless hard drive

how do I disable the SMB on the NAS?  Is the theory that Sonos version 1 and version 2 don’t use the same thing?  I can’t access my music with both systems?

I had tried technical support first on the connection issue.  Where I am now is that it seems like I got the file path input and the app says that it is connected.  But nothing from the hard drive appears when I search for anything to play.  Which is where I had arrived with them.

OK, have now done that, got access, and added the file ppath as shown in the 1 App.  Still nothing from the hard drive showing in the app.  I tried update music library, no difference

I did that before I messaged you.  Will try again, close and open.

Hi @ctfeher 

The only reason I can think of for that happening is if the app is not up-to-date. Please check for updates on the PC app under Manage.

Hi @ctfeher 

You did reboot all the devices on the network after making the DHCP changes, I hope?

I recommend always using the PC app to adjust Music Library shares - it’s so much easier. Please open the Sonos app on your PC, click ‘Manage’, then ‘Music Library Settings’ and remove the existing shares there. Then click ‘Browse’ and find the NAS’s music folder by browsing the PC’s network folder. Repeat this on S1 if needed. There are of course separate PC apps for S1 and S2 - you can get them both here. 

If you don’t see the NAS share in Windows either, try rebooting the NAS again and checking it’s connection and configuration. If you are unable to even access the configuration page, where does the NAS’s ethernet cable attach?

If things still aren’t working, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it now reports about the process, but also to remotely connect to your PC and assist you directly - I think it will save you a lot of time and effort, and your network is now healthier so they should be in a better position to assist than they were before. I am somewhat limited in my ability to help simply because I have no option to connect and check everything for you.

I hope this helps.

When I entered this, the app said “The computer MYBOOKLIVE refused to let the Sonos connect to it.”

That a new message.  Before it was connecting but not loading the music.

Hi @ctfeher 

The TV switching between the Arc and it’s own speakers is likely one of two things:

1. The HDMI cable isn’t getting a good, solid connection. Are you using the supplied cable? If not, I recommend it. You could also try reversing the cable - put the TV end into the Arc and vice versa - as sometimes a better connection between the electrical contacts is made.
2. What’s more likely, however, is a CEC conflict. CEC is a network that the TV sets up between HDMI devices. It’s not the strictest industry standard, unfortunately, and conflicts are not unheard-of. I recommend you disconnect all other HDMI devices, test, then reconnect the devices, one device at a time and testing each addition, until you find the device causing the conflict. If it has settings, disable CEC functions on it - they generally relate to power, volume and switching inputs. If it has no settings, you can get cheap “CEC-less HDMI adaptors” (I’ve quoted the search term you can use to find them) to put on one end of the HDMI cable connecting the problem device.

You should now be able to connect to the SMB share on S2 using the same path that the S1 system uses - assuming S1 still connects after the network changes? It should. I’ll presume you’ve tried this and still aren’t able to connect - please submit a support diagnostic after an attempt to add the share and reply here with the number given. Thanks.

Hi @ctfeher 

Is that TV audio or a music service playing on the Arc that’s cutting out, or is the room dropping from the app? If it’s the TV audio, please unplug the TV from power for at least 2 minutes. Check the HDMI cable is properly seated too.

It’s hard to say for sure, but yes - it’s entirely likely. It would also help the Arc “dropping” issue if that’s related to the room dropping from the app, or if it’s music service audio dropping out.

I am still having several issues.  Rooms are dropping and my Arc, which is connected to the TV by HDMI, is constantly dropping.

I will try it and let you know.  But that doesn't answer the path question, does it?  Also, will that solve the problem with the units being connected to the Netgear booster?

Hi @ctfeher 

It sounds like you need to configure the Amplifi device to not run it’s DHCP server - simply disabling or not connecting to AT&T’s WiFi isn’t enough. When new devices connect, they are likely getting two responses to the request for an IP address - they listen to the first to arrive. I recommend you search for instructions on how to place your particular Amplifi device into Bridge mode (which disables DHCP). It usually involves a companion app and is reasonably simple to do. You may lose some other functions the Amplifi has while the AT&T device runs the network.

The alternative would be to put the AT&T device into modem mode (if that’s an option - I’m in the UK and not familiar) or manually disable it’s DHCP server (and everything else). If you do this, you should never connect anything to it other than the main mesh node.

Unfortunately, our technicians aren’t really supposed to help with this kind of problem because we’d need remote access to do so and if something goes wrong that cuts off your internet, we can’t access your network and so we can’t fix anything, leaving you in a worse position than when you called. It didn’t always stop me - which is why I mentioned it - but I wasn’t supposed to do it. For this reason, if you require assistance with this I recommend you contact Amplifi, or recruit a friend with technical knowhow. The first option should be simple though.

After reconfiguring your network, reboot everything that connects to it.

It sounds like the extender will be an issue. They’re not supported by Sonos because of this kind of behaviour. I assume when your phone connects to it when you are in the room, that is the reason you can’t then connect to your Sonos system, though it surprises me to hear you can’t connect to the Sonos speakers in that room either. One option is to purchase an additional mesh node for the security camera and speakers there, to replace the extender. I assume you can buy them separately.

I would first try wiring one of your Sonos S2 devices (not the Sub) to the main Amplifi router, if that’s possible. Sonos will then create it’s own mesh network, repeated by each Sonos device, that has a good chance of spanning your home, though you may want to move your main WiFi off of channel 1 to get the best performance. Make sure to keep the wired device at least 1m from the router, and all Sonos devices 1m from the mesh nodes. This will not affect your S1 devices.

I hope this helps.