Best answer by Ryan S
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System skips songs during playback
Userlevel 2
My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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Hi Bill
I have exactly the same problem. I've had my Sonos system for a few years now and its been absolutely brilliant with no problems until I downloaded the new Sonos app. Its only since I updated my system that this problem has started and its driving me up the wall.
I think its an issue with the app as nothing else has changed in my system........
Hopefully they'll come up with a solution soon
I have exactly the same problem. I've had my Sonos system for a few years now and its been absolutely brilliant with no problems until I downloaded the new Sonos app. Its only since I updated my system that this problem has started and its driving me up the wall.
I think its an issue with the app as nothing else has changed in my system........
Hopefully they'll come up with a solution soon
I've been encountering the same issue. I love my Sonos, but this update is a piece of garbage.
Userlevel 7
+22
If you can't find wireless channel in your app then that means you are not running Sonosnet and are using your home wifi. Using your home wifi means Sonos is fighting with other network traffic and can very well lead to dropouts. I would recommending going with Sonosnet by plugging a single Sonos unit into your router. You will then be able to set the sonos wireless channel.
Userlevel 7
+26
Thanks for the diagnostic Darren. It looks like your CONNECT is getting some heavy spikes in interference around the time of those cutouts. Are you able to try changing the wireless channel on your Sonos system?
Also, what other electrical devices are around your CONNECT? Try separating it from anything that is broadcasting any sort of signal if possible, especially any cordless phone base stations. Was anything added in the last couple months? Is that room close to any neighbors? If so, they might have added something or changed settings which now are affecting you.
Let us know how it goes with the channel change.
Also, what other electrical devices are around your CONNECT? Try separating it from anything that is broadcasting any sort of signal if possible, especially any cordless phone base stations. Was anything added in the last couple months? Is that room close to any neighbors? If so, they might have added something or changed settings which now are affecting you.
Let us know how it goes with the channel change.
Userlevel 7
+26
Thanks for the diagnostic. I think a good place to start is changing the wireless channel on your Sonos players to channel 11. Let us know how it goes on that channel.
Diagnostic #6106237
The Bass
Whilst you are waiting for a reply back from Sonos Support, have you tried switching your wireless channel... If you are running on sonosnet (i.e. If you have one Sonos device cabled-in to your router) then change the SonosNet channel in advanced settings of the controller.
If you are using your home wifi (no Sonos device cabled-in) then change just the channel for the 2.4ghz band in your router settings.
There are a number of software scanners that you can get for different devices and operating systems that can scan your local airwaves to see what channels are being least used (or not in use)... Try to select one of those.
Also remember that interference can come from other devices nearby and perhaps it maybe worthwhile moving or turning things off that are near the Connect and see if that makes a difference.
Userlevel 7
+20
Thank you!
Hi Trixtan,
There's quite a bit of wireless interference showing in your diagnostic report. Please try changing the wireless channel your Sonos system is using and see if that helps.
Just a comment or two....
Usually, these kinds of issues have nothing to do with the network speed outside of your home, but everything to do with the amount of interference inside your home.
I'd highly recommend rather than a "me too" post, a post that includes a system diagnostic would go a long way to allowing the folks from Sonos to look at your system and hopefully see something that they can use to provide you concrete assistance.
Usually, these kinds of issues have nothing to do with the network speed outside of your home, but everything to do with the amount of interference inside your home.
I'd highly recommend rather than a "me too" post, a post that includes a system diagnostic would go a long way to allowing the folks from Sonos to look at your system and hopefully see something that they can use to provide you concrete assistance.
Outstanding. That's one person who did the right thing :)
Delighted it's working for you!
Delighted it's working for you!
Userlevel 7
+26
Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.
First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.
Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.
Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.
Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.
Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
Add me to the list. The last 6 months or so, my system has been getting progressively worse - drops the Tunein Radio so often, it is un-useable, skips tracks just as you described, and also the grouping seems to have been messed up - if I have zones grouped, then turn off for the night, the next day/time I go to turn the music back on, it only plays in one zone. I have to ungroup, save, and then regroup to get the music streaming to all zones. This never used to happen! What's going on, Sonos, what are you doing to your product???
Userlevel 2
It's odd. It seems to play Pandora ok, but it doesn't play anything that I have downloaded on my iPhone or iPad without this skipping issue. Often, after skipping repeatedly, the effort simply fails and no music will play. So, I am able to listen only to Pandora, which is a disappointment given the good reviews I've read about Sonos' supposedly great wireless playback capability.
Userlevel 6
+3
Hi Everyone,
Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic
@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?
@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.
Let me know how it went.
Thanks,
Max.
Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic
@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?
@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.
Let me know how it went.
Thanks,
Max.
I am also having this problem. It's a new development in the last couple of days -- I've never had connectivity problems before from my iPad.
Me too.
My system has deteriorated further, in that it doesn't skip anymore, it plays half a song or less and then plays no more..queued music disappears from the playing list.
No changes or anything new to my home except for SONOS software upgrade.
diagnostics confirmation number 3844911
My system has deteriorated further, in that it doesn't skip anymore, it plays half a song or less and then plays no more..queued music disappears from the playing list.
No changes or anything new to my home except for SONOS software upgrade.
diagnostics confirmation number 3844911
Userlevel 2
Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic
@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?
@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.
Let me know how it went.
Thanks,
Max.
Ok, I submitted a Diagnostic. Hopefully that helps correct the problem. I don't notice the issue as much when I play Pandora, so I'm not sure it's a wifi issue instead of a problem with the way the app plays iTunes songs. We'll see.
Userlevel 7
+22
I would call Sonos on phone to get quicker support.
I had a dropout issue once that was an IP conflict. Have you tried turning off all Sonos units. Reboot your router. Then plug back in all Sonos units starting with the one that is the bridge (making the hardwire connection).
I had a dropout issue once that was an IP conflict. Have you tried turning off all Sonos units. Reboot your router. Then plug back in all Sonos units starting with the one that is the bridge (making the hardwire connection).
Userlevel 2
I had a dropout issue once that was an IP conflict.
Interesting. I haven't tried unplugging everything, although that probably should've been my first troubleshooting attempt. I'll try it tonight. Thanks for the tip.
Userlevel 2
Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic
@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?
@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.
Let me know how it went.
Thanks,
Max.
My diagnostic confirmation number is 3845752.
Userlevel 2
Lots of skipping on Google Play Music tonight too. It's losing the connection to Google Play apparently.
Userlevel 7
+22
Definitely some interference issue
Userlevel 2
Odd, I played Pandora for about an hour tonight without a problem. When I tried to play Google Play or iTunes songs, however, the skipping started right back up again.
Hi all I contacted Sonos customer services the other day and they seem to think it's my virgin media wifi router. One of my speaker was connected straight to the router and since I've started using the bridge it appears to have fixed the issue. The guy I spoke to seems to think that my broadband provider has recently installed new firmware to the router and that's the problem as when I sent him the diagnostics he thought that my system signal was very strong but here had been some dropping of the wifi.
Userlevel 2
I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.
Pandora is streamed directly from the internet. If you are having trouble streaming from your local library, or directly from a phone/tablet, then it sounds like WiFi interference. So, you have to isolate your Sonos from your standard WiFi. To do this, make sure your Sonos and your WiFi router are on different channels. Your Sonos channel is set from the Advanced Settings menu. Consult your router manual for how to make changes on your router. When you change the settings, make sure you choose any two of channels 1, 6, or 11. Avoid any "Auto", "40 MHz", "Wide" or "Turbo" modes on the router. These modes can cause interference with other devices.
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