My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.

Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.

System skips songs during playback

B

Userlevel 2

Bill_53
Author
9 replies
9 years ago
1 July 2014

I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.

Google Play is streamed from the internet too, though, and it doesn't work although Pandora does. Strange. Anyway, I tried switching channels on the Sonos once, but I'll try again. Maybe that'll do the trick. Thanks for the tip. I'll give it a shot tonight.

I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.

Well I wasn't aware that you were using Google Play, which is why I stated "If you are having trouble streaming from your local library, or directly from a phone/tablet, then it sounds like WiFi interference." The fact that Google Play is skipping puts a damper on the diagnosis of interference (unless you are using the new "stream direct from the Google Play app" feature, which would actually confirm the diagnosis . . . it's convoluted, I know 😉 ). I think the best bet now would be to wait for a dropout to occur, then send a diagnostic to Sonos and follow it up with a call/e-mail to support.

B

Userlevel 2

Bill_53
Author
9 replies
9 years ago
1 July 2014

I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.

Ok, cool. Will do. Thanks again for the advice.

C

I'm having the same issue, only bought the system a couple of weeks ago and its just skipping through songs intermittently... 3939505 - diagnostic number

J

I'm having the same issue with my iPad (iPhone and nexus both work fine). Can I submit a diagnostic? The FAQ says only to submit when asked by customer support person.

I

Me too .. my new iPhone 5s skips through songs intermittently. Just bought the Sonos today, so thinking of taking it straight back .. no use to me in its current state !

Userlevel 7

+22

Chris
Lead Maestro
17582 replies
9 years ago
23 November 2014

Playing from your phone or from a streaming service or library

T

New Sonos 1 user here. I'm having the same problem (with Spotify). Tracks just stop playing at some indeterminate point, and skip to the next in the list. It's infuriating, and sadly, makes the player useless for me 😞 Hope a fix appears soon.

C

Hi Thom When the sonos skips a track go into the sonos app settings > advanced and then submit diagnostic. Then contact sonos and they should be able to pin point the problem from the submitted diagnostic. I had the same problem and it turned out to be that my speaker was too close to my wifi router. I hope this helps as I know how frustrating these things can be.

U

I am having the same problem with music skipping song during playback.

Support Diagnostics Confirmation Number: 4332095

Thanks!
Rich

M

Userlevel 2

Murty
Contributor III
12 replies
9 years ago
9 February 2015

The same for me too. Multiple Sonos devices all worked from a NAS perfectly until 2 months ago resulting and every song skipping last week. I haven't even dared try it since.

Diagnostic confirmation number is 4341728

A

I'm getting the same even when cabled from NAS to the Connect (with the Bridge that I normally use) but still through VM super hub Is this the common link?? Diagnostic sent 4351659

R

Userlevel 2

I have had the same problem and just submitted a diagnostic 4370418

U

I am having the same issue. Diagnostic 4424730 submitted

T

Me too - diagnostic 4432101

A

I seem to have had my issue resolved firstly by tech support finding my connect wasn't listening to the Bridge but to my internet wireless router and then by moving the bridge well away from that router so any interference was reduced

S

Same issue started 2 days ago. Diag 4433901

S

Me too. Diagnostics 4444297

K

Same issue - diagnostic 4491414

A

Hi Everyone,

Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic

@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?

@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.

Let me know how it went.
Thanks,
Max.

My diagnostic number is 4501502. I've got exactly the same skipping issue, happens on most songs. I'm streaming from a NAS

S

Changing wireless channel fixed this for me.

U

Me too4533078

R

Hi Everyone,

Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic

@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?

@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.

Let me know how it went.
Thanks,
Max.

4548511

R

Today I performed a test. My music is always cut off when I use my playbar sonos app. It does not matter if its tune in radio or spotify. So I installed the tune in app instead of using it from the Sonos app. Tune in app supports chromecast so I played the music via chromecast to tv and from tv with optical cable to the playbar. Guess what?? It plays wonderful! No cuts at all! My Wifi is perfect and there is no interference at all. The problem is within the Sonos system. I am not happy with this!

S

Of course if it goes via optical cable it is not wifi and won't have issue.
My wifi was working fine too but the fact that the Sonia was NOT working fine was a symptom of the interference between the two.
Submitted diagnostics and got the info on what to do , which for me was a simple channel change.
2 seconds later. Fixed and no more issues.

Sonos is an awesome product.

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