Best answer by Ryan S
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System skips songs during playback
Userlevel 2
My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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Before commenting you should READ what I am posting. Optical cable is no Wifi even a child knows that! Have you got any clue what a chromecast device is? It works wireless on Wifi. It streams my music . If Sonos claims that my Wifi is the problem, they are wrong because then the chromecast would have given the same issues. Wifi is wifi. The test I performed is 100% scientific and the problem is within the Sonos software either the hardware. And I would love to say that I think Sonos is awesome. I didnt pay 650 euros for posting on this forum!
Anyone with a range extender, make it set on b+g+n and not simply n. My sonos playbar skipped all the time. It was never really connected with my range extender because it simply couldnt. The range extender only accepted N devices thats why apple tv and chromecast worked fine. After changing my range extender to b+g+n it started accepting my Sonos device. Now it is working like a charm. Not many people know that range extenders are present in the house. They may be on the attic or in a cellar for instance. But they are very important for your sonos connection!!!!
Same issue suddenly.
Diagnostics nr: 4821389
Diagnostics nr: 4821389
Userlevel 6
+3
Diagnostics nr: 4821389
I have reviewed your diagnostic and see you have a lot of wifi interference with channel 6. Can you change your router's wifi channel to 1 and try again. Let us know how it goes. ( also once done send us over a new diagnostic )
Same issue has started on my system over the last couple of days.
Diagnostic submitted:
4915250
Diagnostic submitted:
4915250
Same issue started a few days ago, pls help! System sends error message while playing tracks on Deezer and I couldn't find wireless channel on my app:D
This issue makes my Sonos completely useless.
Diagnostic submitted:
4944248
This issue makes my Sonos completely useless.
Diagnostic submitted:
4944248
I've been getting lots of drops for the last month or two... streaming from an Apple Time Capsule, but it's never had any problems before, changed the wireless channels a couple times, still getting the drops
Sent System Diagnosis : # 5054140.
Sent System Diagnosis : # 5054140.
Userlevel 7
+22
It is an issue with your network not Sonos-Spotify. It is specific to you so you need to review how it is all interacting.
How do you have your Play:1 hooked up (wifi only or Sonosnet - unit hooked to router). I would turn off the play:1 - reboot router - turn back on play:1 and try again.
If using wifi only how stong is your home wifi where the Play:1 is hooked up.
You can go under Sonos settings...advanced...submit diagnostic. Post the diagnostic number here and a Sonos rep can look at to determine what is happening on your network.
How do you have your Play:1 hooked up (wifi only or Sonosnet - unit hooked to router). I would turn off the play:1 - reboot router - turn back on play:1 and try again.
If using wifi only how stong is your home wifi where the Play:1 is hooked up.
You can go under Sonos settings...advanced...submit diagnostic. Post the diagnostic number here and a Sonos rep can look at to determine what is happening on your network.
Yeah, I had the same issue - my netgear wireless router was set to auto channel - changed that to 11 and done - think it was caused by a firmware update / me dicking around with the settings midweek when I was bored/trying to optimise laptop connection. Thanks for all users who suggested channel being the issue!
Userlevel 1
I'm having same issue, Was resolved by changing channel, however reoccurs every few days, continuing to have to either reset router or change Sonos Wifi channel, very annoying, seems to occur most frequently after a sonos app update
Userlevel 7
+22
Same advice. Submit a diagnostic here or call sonos them to review
Userlevel 6
+3
Hello Chris49, welcome to the community.
Like Chris, suggested the best would be to submit a diagnostic and reply with the confirmation number. Here's an article explaining how: How to Submit Diagnostic. This will allow us to have a better idea about your Sonos system.
This is stiller happening. Have play 1,3,5 and a bridge. Everything is utdatert
Updated!
Userlevel 7
+22
Have you submitted diagnostic. What is source of music having issue playing?
Yes i have submitted diagnostics. Source is mainly spotify
Userlevel 7
+22
Did you post the diagnostic number here somewhere for Sonos to look at it.
Number : 5358007
Userlevel 7
+26
Thanks for the diagnostic, it's always good to submit it within a short amount of time of having an issue, I don't see too much on there recently. That said, it looks like your router and your Sonos are both on the same wireless channel, so it'd be good to change Sonos to a different channel. There are directions here for changing the wireless channel on your system.
If you're still having trouble, can you send another diagnostic within a few minutes of the error and give us the number here? We'll check it out for you.
If you're still having trouble, can you send another diagnostic within a few minutes of the error and give us the number here? We'll check it out for you.
Hi, I also have problems with tracks skipping in mid-song. Seems to have got worse last month or two.
I have submitted a diagnostic : 5411437
Thanks
I have submitted a diagnostic : 5411437
Thanks
Hi there. Diagnostic number is 5468498. Can you take a look for me? Songs keeps skipping when playing through Sonos. One of my speakers keeps cutting out as well but then coming back on after a few seconds.
I have a play 3 (plugged into the router) and two play 1's. I have Virgin media broadband. Have tried all things suggested.
Thanks
I have a play 3 (plugged into the router) and two play 1's. I have Virgin media broadband. Have tried all things suggested.
Thanks
hi ihave the same problem.using sonos play 1, currently playing from laptop with wifi. songs keep skipping and its really annoying!
diagnostic number is 5470101
diagnostic number is 5470101
Userlevel 7
+26
I have a play 3 (plugged into the router) and two play 1's. I have Virgin media broadband. Have tried all things suggested.
Thanks
Thanks, on the diagnostic I see only a couple connection errors to Spotify. Do you have trouble with any other services? Also, I noticed that everything is grouped to the Dining Room player, any chance you can ungroup everything, then press group off of the Living Room instead. The room at the top of the list when everything is grouped up acts as the coordinator and distributes music. Since your Living Room is wired in, it's the best unit to use as the group leader.
Do you have any trouble playing music to just that one wired PLAY:3? Which services have trouble? How does your local music play?
Userlevel 7
+26
diagnostic number is 5470101
Unfortunately that diagnostic didn't get submitted properly. This sometimes happens when there are enough network trouble. I'd suggest starting with rebooting the router by unplugging it for about 15 seconds. From there, go ahead and restart your PLAY:1 and then test it out again. If you have an issue, can you try submitting a diagnostic again? Try using multiple controllers to submit the diagnostic if you can.
Thanks
Think it's happening more often now. 5550392. It has skipped in three songs the past 5-6min
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