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Sonos Fix It - Stuck “Multiple Systems…”

  • 29 January 2022
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Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  

Anyone else? Suggestions? 

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Best answer by jgatie 7 February 2022, 22:52

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33 replies

Yeah guys this is a major problem. I found this post while searching for the same problem. We changed our AP and are trying to following the directions and it just gets stuck in finding multiple systems (which, for the record, I don’t know how there would be multiple systems here in the office).

IP conflicts cause all sorts of errors. Missing rooms, groups not grouping, app commands not working, app not connecting, surrounds disappearing, Subs not playing, I've seen it all.   In 14 years on this forum, I can count on one hand the number of times a network refresh didn't fix them, or reserving IP addresses on the router didn't fix them for good.

And like I stated, an actual bug that went out in an update that affected a single Sonos component hit 100 pages the first day. Thats 2500 posts in a day.  That's what a bad update  looks like.

Similar issue for me, but I dnd’t even change anything.  Just showed up at my office today where I’ve used Sonos many times, same speakers as always, same network as always, same router as always.  I havem’t used this system here in maybe a month or two, but today I get the message offering to “fix” something, and now I’m stuck on the multiple networks screen despite rebooting the speaker & my phone, etc.

 

Seems Sonos must have broken something in a recent app update.  This is build 67125130.

 

Every update we have a few posters who blame an update, even though when an actual bug happened to a single Sonos device, the thread hit 100 pages in a day.  It’s not the update, it’s your network, specifically IP conflicts.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device.  To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next.  Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup.  See your router manual for details.

 

Same issue for me. Stuck on screen that says “We found multiple Sonos systems. Let’s confirm the one you want to update.”

 

There’s a “Continue” button, but pressing it does nothing. I really don’t want to have to factory reset every single device in my apartment just because I got a new router.

If you have the option, and have not tried it already, try connecting the Sonos speaker to your router temporarily by Ethernet and have another go.

It may also be worthwhile resetting the app (in App Preferences).  But do not reset the speakers.

None of these things work, still stuck on the screen to select a Sonos system. Worse yet, no system is even shown! This happens every time I take my Sonos to either a new WiFi or I change any WiFi settings. The only solution is to factory reset both my Sonos One boxes, really crappy. 

 

The app either says I can add my Sonos One to the new WiFi (this makes me get stuck) or I can “Select your product” in the app, which doesn’t even find the Sonos One.

 

It’s too bad I already got three Sonos devices, but I’ll not be buying any more if this is how it’s going to be every time.

None of these things work, still stuck on the screen to select a Sonos system. Worse yet, no system is even shown! This happens every time I take my Sonos to either a new WiFi or I change any WiFi settings. The only solution is to factory reset both my Sonos One boxes, really crappy. 

 

The app either says I can add my Sonos One to the new WiFi (this makes me get stuck) or I can “Select your product” in the app, which doesn’t even find the Sonos One.

 

It’s too bad I already got three Sonos devices, but I’ll not be buying any more if this is how it’s going to be every time.

The issue you’re describing is quite different to the one mentioned by the OP.. who apparently is using the same router setup.

In your post you talk about moving the system to a new WiFi, or changing the WiFi settings, that’s a different topic and for that type of issue, you need to provide wired LAN access to one Sonos product within your setup, preferably a standalone product and not a Sonos HT Surround or Sub.

Connect the controller device to the same router and then open the Sonos App. The wired device will then show up in the App and so will any other Sonos products that you then power on (unwired).

Once all devices are present and showing, you can then update the WiFi SSID/credentials in the Sonos App network settings using the ‘Update Networks’ feature. Don’t forget to remove the old SSID/Credentials too, that’s if they are obsolete, otherwise retain them.

You can also read more here on this subject:

https://support.sonos.com/s/article/1061

FWIW @stonekirby appears to have an S1 system. (Profile includes P:5/gen1.) The S1 app could well be a bit more clunky than the current S2 version. 

While I do own a S1 speaker, it’s not included in my S2 system. The Gen 1 Play:5 is only used as a aux-in speaker and not connected to anything at all. :)

Ah, okay. 

Open to any ideas.

You’d need to describe your network, how the Sonos is connected, and what control device(s) you’re trying to use. 

I’m having the same issue. I recently replaced the mesh router, but kept the same SSID and password. Since then, the S2 app can no longer see the system and puts me through the “fix it” route. It gets stuck on the “we found multiple systems” as above. 
 

I’ve tried plugging in a speaker via Ethernet and also resetting the app, but neither has made a difference. 
 

S2 system:

2 x Play 1 first gen

1 x playbar

1 x sub (in a single system with the above)

1 x Play 3

 

S1 system:

Play 5 first gen

I have the same problem!!! I’m stuck and i can’t find or recreate my system 

When you switched out the router, did you refresh the entire network by unplugging every device, then plugging it back in? If you didn’t, I’d be supposing a potential duplicate IP address issue, since all the devices would likely be retaining the IP address given to them by the old router, and not getting new IP addresses from the new router. 

Userlevel 2

Woke up today to Sonos not workings… rest of network is fine. Attempted to reset (unplug..) and App can’t find them. Used “Fix It” and when it reaches the screen that asks “We found multiple Sonos Systems, Let’s confirm the one you want to update” and click “Continue” the app does nothing.. sits there.  Deleted app, reinstall… tried on iPad and iPhone.. nothing.  

Anyone else? Suggestions? 

Yes, just happened to me. Did you get your issue resolved?

Yes, all products have been unplugged and plugged back in. The play 3 briefly reappeared, but then disappeared again. The app recognises that there’s a problem, but always gets stuck on the “we found multiple systems” dialog box again. 
 

 

I just tried this by switching networks and it works okay for me. I just connected my iPhone/controller App to the new network and the ‘wired’ device shows up straightaway. Also if I reset the Sonos App, the one system only on the network was found and connected with no trouble …if I put two systems on the same (new) network, then reset the App again, it simply invites me to press the join button etc; and connects to the system that I select (by pressing the join button).

I captured some screenshots along the way… see below:

So it all seems to be working okay, in my quick round of tests here.

Userlevel 7

Unplug the speakers from power for a couple of minutes and reboot your router and phone.

I would perhaps try a reboot of the router and devices. Maybe power off all then bring things back online in this order…

  • Modem/Router
  • Wired Sonos devices
  • Wireless Sonos devices starting with the nearest/next nearest

Let each device settle and appear in the Sonos App before powering on the next.

Hopefully all will then work okay for you.

 

Similar issue for me, but I dnd’t even change anything.  Just showed up at my office today where I’ve used Sonos many times, same speakers as always, same network as always, same router as always.  I havem’t used this system here in maybe a month or two, but today I get the message offering to “fix” something, and now I’m stuck on the multiple networks screen despite rebooting the speaker & my phone, etc.

 

Seems Sonos must have broken something in a recent app update.  This is build 67125130.

Thanks for the suggestions - I’m happy to report the reboots fixed it.

That said, try doing a Google search on the text of the message where the app gets stuck.  You get *exactly two* results - both pointing to this very thread containing ten independent reports of this problem within the last two weeks since the 14.0 update on January 25 (the first major update in almost a year).  And *absolutely zero* prior occurences of this message in Google’s entire search database.  There is no way this is a coincidence.

Of course, that doesn’t prove the update single-handedly caused the problem.  I have no trouble believing the root case is the IP address conflict, and it seems quite plasuible that the conflict was triggered by the reboot of the Sonos.  But if rebooting or any other issues caused conflcts in the past, it didn’t produce this exact error condition prior to 14.0.  Either the app successfully fixed the problem on its own, or else it led to some other error condition that allowed people to diagnose and fix the problem from there, and that we would have been able to find in searches.  The changed error condition is why searches on the problem resulted in no useful information.  So it’s not really fair to say the app update played no role in this.

It seems to me like your posts are confused about different WiFi networks and different Sonos systems. Also it should not be necessary to factory reset when changing networks and doing so usually makes things worse.

Please describe your network. Is it a mesh? Do you have any extenders or access points?

I’m not confused about the terminology WiFi networks and Systems, my main issue is with the fact that the app just doesn’t continue.

My current context is that I went on a one week trip and brought my Sonos One with me from home. This obviously means that I switched WiFi networks, meaning I should add the new WiFi network to my current system, right? Well, that is actually the thing I’m unable to do because the app just doesn’t continue or offer any other way to do it.

I plug in my One at the new location, have my iPhone connected to the new WiFi and open up the Sonos app. Naturally it won’t find my system and the devices in it since I’m not on the correct WiFi (the one I have at home). So the app offers to fix it, which is great. Then the option to add the WiFi at my new location appears, so I try to add that WiFi to my system so I can let my Sonos One connect. This is how it should be so far, right? Then the app happily complies and searches for devices in my system and tells me “it found multiple systems” where I should continue with selecting the one I want to adjust.

So...at this point the tableview (or collectionview, no idea which one is used) showing my system should be shown? There’s space for it in the modal that appeared, but nothing is shown. Worse yet—the continue button receives touches but either isn’t wired to an actual function, or there’s some check in the function it calls that doesn’t do anything further. Hence; me and the topic creator are “stuck”.

---

As to answer your question; my new vacation location looks like it just uses a ‘regular’ network. No mesh, no extender, nothing. Just a plain and simple router with no fancy addons.

@Ken_Griffiths 

Hmm, I think the issue was in fact different...the problem inside the app maybe not. I’ll go try it with your suggestions etc. later then either make a new topic if it doesn’t work, or raise a glass in your honor for your help.

 

Are these the instructions you are following?

https://support.sonos.com/s/article/1061?language=en_US

Are you just trying to use this speaker alone or add to an existing system at holiday home?

Are you just trying to use this speaker alone or add to an existing system at holiday home?

 

No I am trying to just use the speaker alone while I’m on my holiday. But I’ll try the instructions later so I won’t pollute this ticket for the OP.